SUMMARY:

• Over 8+ years of IT experience including 6 years of experience in Salesforce.com.
• Experience in application design, software development life cycle (SDLC), development and Implementation of various IT applications.
• Hands on Experience in designing and developing force.com applications.
• Experience in designing, developing and implementing applications like Sales, Marketing, Partner Portal and Service and Support modules on force.com platform.
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce applications based on Apex Language and leveraging Force.com Platform.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Designed custom formula fields, field dependencies, validation rules, workflow rules and approval processes for automated alerts, field updates and email generation according to application requirements.
• Configured security and sharing rules at object, field and record level for different users at different levels of organization.
• Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.
• Experience in developing Apex Classes, Apex Triggers & Web services.
• Experienced on translating business process into Custom Objects and creating Look - up relationships and Master-detail relationships.
• Developed an application to create custom email messages that act as templates, and support users to add attachments and inline images and rate them after each use.
• Designed and developed SOAP based web services to integrate Salesforce with different external system.
• Experience in working on Sales Cloud as well as Service Cloud.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Excellent knowledge Salesforce setup menu, Configuration, Custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Expertise in building Visualforce Pages, Visualforce Custom Controllers, Components, Custom Objects, Reports, Dashboards, Tabs and Customer Portal.
• Experience in large data migrations using SF Data Loader and Jitter Bit loader.
• Extensive knowledge about working processes such as time management and process optimizations.
• Proven ability to steer, manage and deliver comes on time and on budget, with a dynamical angle.
• Team player with good interpersonal skills, strong understanding of fundamental business process, excellent communication, organizational and problem solving skills

WORK EXPERIENCE:

Confidential, Virginia Beach, VA

Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Customized Company Profile, Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.
• Integrated the API and Web Services for extracting the data from external systems to display in the pages of Salesforce.com using the SOAP and REST services.
• Developed and Deployed Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on leads, prospects and contacts.
• Created test scenarios on Sandbox environment and used Force.com component development wizard.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Created new case records automatically by enabling triggers to process incoming service e-mail requests from customers.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, SOAP API, Email Services, App Exchange Data Loader, Import Wizard, Data Migration, Dynamic Document Packages.

Confidential, New Jersey, NJ

Salesforce Developer/ Administrator

Responsibilities:

• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Cases, Activities, Dashboards and Reports
• Created new Custom Objects, Assigned Fields.
• Designed Page Layouts, Custom Tabs, Components, Visual Force Pages, Custom Reports
• Designed, Developed and Deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Developing Triggers with bulk-safe and have a minimum of 75% code coverage
• Implemented Data Security Features with secure hardware tokens to create a Failsafe login Authentication Process
• Performed the roles of Salesforce.com Analyst and Administrator in the organization
• Used the Sandbox for Testing and Migrated the code to the deployment instance after testing
• Migrated large volumes of external data on to Salesforce.com using Dataloader.io and APEX Data Loader as part of data management functions.
• Generated different Reports like Standard, Summary and Matrix for quarterly and half yearly sales.
• Introduced Source Control and Version Control in the project.
• Involved in Administrative work, created and maintained Users, Roles and Profiles.
• Involved in writing case escalation rules, the workflows for automated lead routing.
• Involved in Design and Development of different views and page layouts for different profiles.
• Creating Email Templates, Custom Reports, Dashboards and Analytic Snapshots.

Environment: Salesforce.com, JQuery, JavaScript, Import Wizard, Apex, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process.

Confidential, OH

Salesforce Developer/ Administrator

Responsibilities:

• Requirements gathering and doing configuration and customization according to business requirement.
• Worked on preparing Technical Design Document, Worked on Agile methodology.
• Worked on creating Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Responsible for weekly and monthly data export, updates & backup for the organization.
• Working with sales cloud process.
• Performed Administrative activities using Apex data loader, import wizard to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Creating Report Types, Reports and Dashboards.
• Creating Public Groups, Queues, Permission Sets, Profiles, Users and Security Settings based on role hierarchy.
• Experience with the integrating SFDC and AppExchange partners such as MARKETO, CPQ/BIGMACHINES.
• Created a new login to identify any MARKETO modifications to Lead and Contact records within Salesforce.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Experience working with Force.com IDE, Workbench, and Developer Console.

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, CPQ, Eclipse IDE Plug-in, Salesforce Sandbox, HTML, Java Script.

Confidential, Palo Alto, CA

Salesforce Developer

Responsibilities:

• Strong knowledge & experience working in teams implementing Agile Methodologies.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Regular activities include upgrading the application as per requirement, work with the vendor to troubleshoot issue with the product, on call support, maintaining the application that includes manager and agent software upgrade, applying software fixes.
• Worked as enhancement team-member and performed the roles of SFDC Admin/Developer in the Organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Experience in Query Optimization and Performance Tuning using tools like SQL Profiler, Index tuning, Windows Performance for monitoring and tuning MS SQL Server performance, Database consistency checks using DBCC Utilities.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
• Consumed and implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Designed and developed workflow rules and Approval process for the application by implementing custom formulas for various tasks and Email alerts as per the requirement.
• Used the sandbox for unit testing and assisted Business Users in CRM Deployment validation testing.
• Regular activities include upgrading the application as per requirement, work with the vendor to trouble shoot issue with the product, on call support, maintaining the application that includes manager and agent software upgrade, applying software fixes.
• Worked with CRM Application Development Team to complete development, test support and deployment activities.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML5, Java Script, Workflow & Approvals, Reports, Eclipse 3.4, Windows XP.

Confidential

Java Developer

Responsibilities:

• Involved in the analysis, design, implementation, and testing of the project.
• Implemented the presentation layer with HTML, XHTML and JavaScript.
• Developed web components using JSP, Servlets and JDBC.
• Implemented database using SQL Server.
• Designed tables and indexes.
• Wrote complex SQL and Stored procedures.
• Involved in fixing bugs and unit testing with test cases using JUnit.
• Developed user and technical documentation.

Environment: Java, JSP, Servlets, JDBC, JavaScript, MySQL, JUnit, Eclipse IDE.