SUMMARY:

• CRM Functional consultant with 8+ years of IT and 5+ years’ experience with Confidential and 3+ years of experience in JAVA/J2EE
• Expertise in Configuring, Administrating, Implementing, and Supporting Confidential SFA applications based on Force.com Platform
• Extensive experience in Confidential Customizations, Data - loading, Integration and deployment
• Expert in working with various Confidential standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards
• Strong experience in configuring Chatter ( Confidential ) in order to process secured data within the company
• Expert in designing custom objects, custom fields, custom formula fields, validation rules and creating the relationships/ junction objects like Master-Child, lookups, Workflows & Workflow rules, triggers, Email templates and business logic
• Designed and implemented security and sharing rules for various organizations as needed
• Strong experience in designing and developing custom Reports, Analytic Snapshots and Dashboards
• Experienced with integrating external systems by using SOAP API and REST API's
• Delivered mappings for interfaces and data conversions
• Have a good understanding of Visualforce templates and Apex Coding
• Experience in Data migration from ACT, Excel, MS outlook and Legacy Systems using Data Loader and Import Wizard
• Effectively worked with various clients and Subject Matter Experts (SME) to formulate business requirements
• Lead collaborative workshops like Joint Application Development (JAD) sessions and walkthroughs involving executives, developers and end users
• Exceptional documentation skills include drafting use cases, business requirements and functional requirements
• Created Use Case diagrams and business process flow diagrams using MS Visio
• Strong experience in all phases of Software Development Life Cycle (SDLC)
• Excellent team player and exceptional at working with cross functional teams
• Strong communication and inter-personal skills with ability to work in a dynamic team environment

TECHNICAL SKILLS:

Salesforce CRM: Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Project Methodologies: Rational Unified Process (RUP), Rational Rose, Rational Requisite Pro, Rational Clear Case, DOORs, UML, Agile, SCRUM, RAD, Waterfall

Packages: MS Office Suite (Word, Excel, Access, PowerPoint), MS Visio, MS-Project

Databases: Oracle 10g/11i, SQL Navigator, SQL Plus, SQL Server 2000

Defect Tracking Tools: Service Now, Altiris Remedy, PVCS Tracker and Quality Center

Operating Systems: Windows 7/ NT/2000/XP/Vista

WORK EXPERIENCE:

Confidential, Dallas

Salesforce Developer

Responsibilities:

• Communicated with stakeholders, clients and partners regarding status, technical issues and creative solutions
• Experienced with integrating external systems by using SOAP API and REST API's
• Interacted with various functional users and end users to identify standard business processes as they related to the database
• Worked with management to identify new and creative opportunities to leverage the database to support additional business processes or functions
• Leaded the requirement gathering sessions & JAD sessions
• Created Business requirement documents (BRD), Functional requirement documents (FRD)
• Created and managed user accounts, roles, Profiles and sharing settings
• Used field level security along with page layouts to manage access to certain fields
• Managed and supported HCP/HCO data between Veeva CRM and Veeva Network
• Provided business support for call commitment, interaction related with HCP in tools like BRT and CAT
• Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic to let support organization work more efficiently
• Created workflow rules and defined related tasks, email alerts, and field updates
• Created various Reports and Report folders to assist managers to better utilize Confidential as a sales tool and configured various Reports for different user profiles based on the needs of the organization
• Integration with SOAP API's wsdl from salesforce to .net system
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people
• Performed data alignment for customers, products and territory management through OM alignment tool.
• Performed data teasing for alignment data load through SQL queries.
• Integrated Confidential with SAP for order and distribution management
• Migrated data from legacy system to Confidential using Data Loader
• Managed admin activities in Confidential for end users. Also responsible for configuring and maintaining users security settings as per organizational policies
• Provided the End-User support and also designed the End-User Training materials and Knowledge base for customer support

Confidential, Raleigh, NC

Salesforce Developer

Responsibilities:

• Actively participated in gathering the business requirements by interviewing the Subject matter experts (SMEs) and documented them in a format that could be reviewed and understood by both business and technical teams
• Identifying business requirements and documented them in Scope assessment document (SAD).
• Work closely with other tracks to derive track specific business requirements and historical requirements from Scope assessment document
• Experienced with integrating external systems by using SOAP API and REST API's
• Created Business requirement documents (BRD), Functional requirement documents (FRD)
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements
• Involved in DB Design data modeling, db schema builder.
• Experienced with integration salesforce system with .Net and SAP systems
• Involved in high level and field to field data mapping exercise sessions with Subject matter experts and downstream application users
• Conducted individual and group (JAD) sessions with business, QA and technical units
• Implemented general customizations and configurations in Confidential required for the user interface to function as designed per the requirements
• Migrated data from legacy system and data provided by third party vendors into Confidential
• Implemented Confidential chatter for sales and support cloud in order to process secured data in the organization.
• Reviewed the detail design document and test plans and test cases
• Execution of test cases for the functional and integration testing along with the testing team
• Helped the testing team in preparing the seed data using, created data driven test for testing the application with positive and negative inputs
• Involved in Regression testing, Integration and UAT testing.
• Defects were tracked using HP Quality Center
• Analyzed and solved defects with application developers
• Resolve Tier2 technical and functional support cases and issues, driving new opportunities for functionality, managing data loads
• Extensively Involved in deploying application to various environments

Confidential, CA

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements
• Interacted with scrum teams on regular intervals and worked in agile development environment
• Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep
• Leaded the Requirement Gathering Sessions & JAD Sessions
• Created user Roles and Profiles and sharing settings
• Used field level security along with page layouts to manage access to certain fields
• Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic to let support organization work more efficiently
• Migrated data from legacy system to Confidential using Data Loader
• Created workflow rules and defined related tasks, email alerts, and field updates
• Created various Reports and Report folders to assist managers to better utilize Confidential as a sales tool and configured various Reports for different user profiles based on the needs of the organization
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people
• Integrated Confidential with SAP for back order office management
• Administrator of Confidential CRM application responsible for configuring and maintaining users security settings as per organizational policies
• Designed the End-User Training materials
• Conducted End-User Training
• Knowledge transfer to system Admin’s to provide support to End-Users

Confidential, CT

Salesforce Developer

Responsibilities:

• Being the part of a team implemented Confidential
• Arranged and participated in Requirement Gathering Sessions & JAD Sessions
• Participated in Business Requirement Specification sign off with users
• Migrated data from legacy system to Confidential using Dataloader and Import Wizard
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs and components to suit to the needs of the client
• Implemented Web-to-lead functionality to enable lead capturing in real time
• Automated Lead Scoring and Lead conversion using workflow rules
• Developed Assignment rules to automatically assign leads to different users and queues according to the requirements
• Automated workflow to keep applications moving quickly through the approval process like for renewal of insurance plan if title is not clean requires approval from Manager
• Customized Reports and Dashboards to give access to reliable, real-time recruiting, application, and fundraising metrics
• Working closely with extended team to drive successful implementations of new projects, adoption data quality and best practices of use

Confidential

Java Developer

Responsibilities:

• Experience in implementing Java, J2EE applications using, EJB, Hibernate and spring, ANT, JSP, Servlets, JDBC, Web Services, Struts, JavaScript, XML.
• Experienced in writing queries and stored procedures for oracle database.
• Experience in web technologies like HTML, CSS, JavaScript, Ajax wtc.
• Have end to end knowledge on Agile Methodology, worked with Scrum Masters, IM PMs on requirements
• Requirement gathering and analysis. Architecting and working with solution leads.
• Participate in Requirement discussion meetings from various channels.
• Designing interface based on Enterprise standards
• Participate in the full SDLC (Agile), including meetings, iterative development, estimations and design sessions
• Analyze current portfolio and identify reusable components and services
• Review Design document and implement changes for the design
• Converted the use cases to Technical Specifications
• Interface with provider system teams and integration points to document their interface details.
• Create the Technical Design document which would include Naming standards, Queue Details, Integration partner details, High level flow diagrams, different node usage, adapters in scope etc etc
• Create Web Service Proxies for internal Data Power with the inline WSDL
• Create policy document for each operation of a service in Data Power
• Identifying reusable components including logging, error handling and auditing….usually around sub flows/Libraries to be included in your mediation or message flow projects.
• Develop Message flows and deploy bar files as part of development team.

Confidential

Software Developer

Environment/Technology Stack: Java, J2ee, Spring, Hibernate, JSF, Teradata, JPA, JAX-WS, JAX-RS, JQuery, CSS.

• Analyzed the business requirement and developed app using Java and Mozilla XUL.
• Involved in development using Spring, Hibernate and JSF Framework. Used ANT script for project deployment.
• Use case, design - class, sequence diagrams. User Interface design
• Data Modeling - logical and physical models
• Requirements gathering- Proto-typing, Walk-through to business groups and gap analysis
• Understand the business aspect of the application and converted into requirements document.
• Create POC for first time patterns and vendor integrations.
• Code review with the developers and delivery team
• Co-Ordinate and manage Global Delivery teams at offshore locations.
• Schedule and organize weekly or daily stand up meeting with the whole development teams both onshore and offshore.
• Create Unit Test Documents as part of code deliverables
• Participate and represent the Integration team in defect triage meeting with channel partners and provider systems
• Business process review and modeling
• Data modeling and ER diagrams
• Develop Functional Requirements Specification (FRS)
• Business process review and modeling
• Involved in writing SQL queries for the application in Teradata database.
• Create or involve in Implementation planning with Project Manager.
• Support Production install and validations