PROFILE:

• Over 20 years of experience in financial services, including banking/capital markets, insurance, and credit card products and services.
• Extensive background in risk management and controls, regulatory compliance, project management and process evaluation and improvement.
• Demonstrated strong leadership and client service skills.
• Experience includes providing advisory services to major financial organizations as well as over 15 years working in internal audit at large, multinational banking institutions. Licensed life and health insurance agent in North Carolina as of September 2017. Strong working knowledge of Spanish and Portuguese.

SKILLS:

• Project Management
• Dodd Frank Act
• Policy Development and Implementation
• Compliance Risk Assessment
• Operational Risk Assessment
• Risk Mitigation/Issue Resolution
• Process Improvement
• Internal Control Evaluation and Improvement
• Six Sigma Black Belt
• Design for Six Sigma
• Metrics and Measures
• Bank Secrecy Act/Anti - Money Laundering
• OFAC
• Bank Holding Company Act
• Sarbanes Oxley Act
• CARD Act

PROFESSIONAL EXPERIENCE:

Life and Health Insurance Agent 

Charlotte, NC

Confidential

Responsibilities:

• Licensed North Carolina Life and Health Insurance Agent working for the Confidential.
• Responsible for all aspects of client service and sale of insurance products to clients from initial contact to delivering benefits and performing needs analyses in order to customize insurance coverage to meet gaps in working family’s coverage.

Home-Maker/Land Owner and Care-Taker 

Confidential

Responsibilities:

• Took time off to help raise a step-daughter.
• Oversaw construction and improvements to a 10+ acre property not lived in for three years.

Small Business Advisory Services

Confidential

Responsibilities:

• Provided business planning, strategy and operational improvement recommendations to a local small business.
• Acted as operational manager, handling budgeting, weekly receipts, processing payroll and managing back office functions.
• Maintained QuickBooks, updating to latest versions and reconciling to bank and credit card receipt statements.
• Initiated relationship with new accountant to better manage revenue and tax implications for the business.

Executive Director

Confidential

Responsibilities:

• Provided high quality advisory services and delivered sustainable results to multiple top tier financial institutions, maintaining a multi-million dollar book of business.

Select project highlights include:

• Developed and successfully marketed a compliance risk self-assessment model and methodology used to determine current level of regulatory risk and identify areas requiring remediation. Used for CARD Act compliance in the consumer banking division of a major international bank.
• Led the compliance work stream for a major bank holding company transformation project, determining applicable bank regulations and identifying where new compliance policies and procedures were required. Reported findings to senior client management.
• Worked with Compliance management at a major credit card client to establish a governance and policy framework for the firm.
• Wrote new AML and suspicious activity reporting policies at a newly established bank holding company to remediate issues with reporting and tracking suspicious activity. Brought in technology assistance to automate and implement new policies once approved by the Chief AML Officer and senior management.
• Led SOX 404 implementation project for a major global insurance company, establishing the SOX framework, documentation and managing implementation. Retained to automate the SOX process working with technology to define data requirements, set up global user IDs and maintain access controls, as well as developing and providing global training for SOX implementation.
• Managed the implementation of SOX 404 across the Confidential at a top tier global banking client. Seamlessly worked across l business lines to coordinate implementation, ensuring quality and consistency across the global business. Provided status reporting and updates to senior management within the Confidential.

Senior Vice President

Confidential

Responsibilities:

• Established and led Six Sigma Process Excellence Team to integrate six sigma into the audit process, recruiting a team of Black Belts and process design experts to drive the process,
• Developed and initiated the Six Sigma deployment plan for a department of over 300 people, with a queue of 40 Green Belt projects, 70 Green Belt candidates, and 25 project champions.
• Managed and improved the Corporate Audit Quality Assurance function, performed special reviews of audit practices, the results of which were presented to the Audit Committee.
• Worked with Global Corporate Investment Bank partners to ensure a controlled downsizing of the business in Brazil and Argentina.

Vice President 

Confidential

Responsibilities:

• Acted as a pivotal link between senior management and business risk managers within the Confidential.
• Developed a comprehensive approach to operating risk management based on design for six sigma concepts to implement a state of the art operating risk evaluation process,
• Communicated leading industry practices and legislative updates.
• Integral member of the corporate-wide team charged with developing a common risk tool to evaluate business and technology risk.

Audit Department Business Manager

Confidential

Responsibilities:

• Assisted in formulation and articulation of department strategy, managing a $40 million budget.
• Using six sigma solutions and activity based costing analysis, improved client satisfaction and reduced costs by 25% over two years.
• Served as primary contact for regulators and external auditors.
• Oversaw linkage of departmental and corporate systems through use of web technology.
• Supervised preparation for meetings of the Audit Committee of the Board of Directors.
• Jointly led the Audit Practices merger integration team to select global procedures and tools to fit the newly combined audit function.
• Immediately stepped in as interim Latin America Regional Audit Manager, at the request of the General Auditor, to resolve client, personnel and merger-related issues.

Latin America Regional Audit Manager

Confidential

Responsibilities:

• Relocated to Sao Paulo, Brazil with responsibility for an audit plan of over 30,000 hours spanning 12 countries world-wide.
• Forged strong relationships with global and regional business managers, local regulators and external auditors, increasing coordination and reliance on work performed. Advised business managers regarding product and transaction risks, local market and exchange risks. Included as a member of the Latin America Management Team, New Product Review Committees and Business Control Committees.
• Formed an integrated regional and global audit team significantly improving communication, cross-training, and knowledge sharing.