PROFESSIONAL SUMMARY:

• Solutions Architect with extensive experience in Project Management, Business Analysis, and System Administration.
• Proficient in identifying project requirements, supporting complex IT and BP - outsourcing initiatives. Proven career history of providing clearly defined project objectives.
• Adept at managing stakeholders by adapting plans and approaches to keep the project moving.
• Demonstrated ability in keeping scope, schedule, costs, risks, and quality in balance during the management of complex infrastructure projects, data center consolidations, and large-scale business deployments.

TECHNICAL SKILLS:

Business Analysis | Business Process Improvement | Project Management | ITSM systems Integrations

Pre-Sales Support | Systems and Network Management | International Operations | Solution Modeling | Agile| ITIL certified

Performance Tuning | Storage Management | iPaaS,IaaS. PaaS,SaaS DRaaS solutions | Linux Internals | Java Script

Pre-Sales Sr. Solutions Architect

 Chicago, Il

.Confidential

Responsibilities:

• Led customer facing requirements gathering workshops to capture process flow analysis and process redesign
• Shared best practices for SaaS, PaaS, MaaS, Private Cloud and Hybrid Cloud ServiceNow solutions to fit business needs
• Experience with various virtualization technologies (e.g., VMware, Azure, AWS, etc.) and broad understanding of public, private and hybrid cloud environments
• Produced detailed functional design document to match custiomer requirements
• Partner with Technial architect to produce technical specification for custom development and system integration
• Utilized Industry knowledge of workflows, standards and roles, SOAP and REST experience for product integrations.
• Performed client facing demos of ServiceNow products, upgrades, and custom software change releases.
• Performed POC for bi-directional integrations between ServiceNow and various 3rd party Incident/Case management vendors (SaleForce, HP Servicedesk, Remedy, BMC, ERP and HR systems)
• Managed multiple projects simultaneously
• Identified changes in scope and provide reports to key stakeholders (Business Owners, App delvelopers/managers, App end-users)
• Ensured that all projects are delivered on-time, within scope and within budget
• Developed a detailed project plan to track progress throughout SDLC phases
• Act as the ServiceNow subject matter expert at Executive briefings / marketing events
• Measured project performance using appropriate systems, tools and techniques
• Strong presentation and communication skills

Palo Alto, CA

Outsourcing Cross-Functional Solutions Architect

Confidential

Responsibilities:

• PaaS, SaaS, Hybrid Cloud services, DRaaS.
• Delivered end-to-end Enterprise outsourcing solutions and design details for pre-sale opportunities with Fortune 100 & 500 clients.
• Captured network specifications by conferring with users; analyzing workflow, access, information, and security requirements; assist in designing router configuration, and routing protocols.
• Secured networks by developing network access control lists, monitoring, and evaluation; maintaining documentation.
• Devise On-Premise data center to cloud connectivity utilizing VPN/VPG, IpSec methodology
• Supported the use of strategic solutions and offerings by the business development community and assisted sales/proposal teams during the lifecycle launch phase. 
• Served as the Lead on installation and deployment plans to migrate customers from traditional data centers to Hybrid/Virtual platforms.
• Collaborated with the Sales Lead & Executives to gather customer’s business and technical requirements.
• Conducted Business Impact Assesments to identify business processes, and underlying IT systems for Disaster Recovery Planning.
• Negotiated Recovery Targets, Recover Time Objectives (RTO), and Recovery Point Objective (RPO).
• Completed server virtualization assessments to identify potential server consolidation
• Researched existing business environments, including best practices, company preferred architectural frameworks, and alliances to ensure company services aligned with business trends.
• Document process architecture, and coordinated all changes to processes to ensure seamless integrations
• Recommended appropriate upgrades or relevant solutions to enhance company competency to fulfill changing business needs.
• Established sales documentation solutions, including RFQs, RFIs, RFPs, and TPIs.
• Conducted meetings to communicate scope of services, risks, solution assumptions, staffing plans, and cost of solutions to internal and external resources.
• Provided solution documentation and staffing models to enhance internal Solution Opportunity Approval and Review (SOAR) processes.
• Responsible for procurement of all network devices (server,storage, switches routers, hubs…), and maintenance contracts
• Conducted risk remediation workshops and provided updated solution costs and staffing plans to internal and external stakeholders.
• Charged with directing asset, configuration, risk, and service management, maintaining 3,481 Parent CIs and performing 950 change requests per month.

Pre-Sales Business Analyst/Consultant IV

Confidential

Responsibilities:

• Recipient of HP’s MVP Award for partnering with executive management team to assess and improve client business processes
• Directed design efforts to enhance HP’s infrastructure capacity to support new logo BPO business as well as the first HP internal security approved VMware SSH Jump Stations.
• Addressed core challenges of multi-national clients in healthcare, transportation, communications, government, and financial industries by participating in pre-sales workshops.
• Led coordinatd effort to build and deploy IT services to clients with specialized needs (Banking, Health Care, Automotive, Aerospace).
• Planned rollout objectives, developed distribution and Back-out procedures
• Liaised between sales teams and the internal delivery team, communicating scope of work and determining operational support processes.
• Served as a Project Manager for onboarding activities of new accounts.
• Mentored and trained Level I & II Support Engineers on new technologies and ITIL support processes.

ITO Consultant III / Sr. Deployment Lead 

Confidential

Responsibilities:

• Defined project plans to complete operations management of client’s applications, computers, and data centers, maintaining 950 changes, 10,000 incidents, and 50 problem tickets, as well as 250 software releases (per year) and 1,500 incident case exchanges on a monthly basis.
• Managed the enrollment of applications and network devices into HP’s monitoring and management environment.
• Control the movement of software updates, and major version releases from test to live production environments.
• Managed cross-functiona; team of experts to document detailed plans for Release Build, Release Test, and Release deployment into development, and production environments.
• Utilized tools to monitor server and network performance for service assurance reports.(bandwith, latency, iops)
• Enrolled and monitored HP servers, products, and analysis utilizing HP Network Node Manager to support 13,000 events per month.
• Directed storage capacity planning, maintaining 2,806 CAPM-utilization reporting images and ensuring all issues were reported and resolved.
• Ensured delivery towers fulfilled service obligations by reviewing statement of work (SOW), service-level agreements (SLA), and key performance indicators (KPI).
• Contributed to knowledge management and ITIL training for Level I Infrastructure Service desk personnel.
• Served as the Chairman of ITIL based Technical Change Advisory Board and Co-Chairman of ITIL based Change Advisory Board.
• Operated as the Project Manager for Fail-over emergency procedures and HP Service Desk Fault Tolerance.
• Designed and implemented an award-winning HA/Fault tolerant solution utilized during the 2003 Northeast Blackout.

ITO Business Consultant II

Confidential

Responsibilities:

• Supported Ford Motor Company as SR Unix system administrator.
• Administered operating systems, hardware, and peripheral components, and maintain databases
• Perform software installation, upgrades/patches, troubleshooting, and maintenance on UNIX servers
• Oversaw tuning and performance monitoring for UNIX/Linux workstations, servers, and peripherals
• Implemented and documented systems for high-volume production environment
• Analyze and resolve diagnostic problems on Sun, HP-UX, and AIX systems
• Responsible for capacity planning, including allocating storage, providing hardware and software redundancy, and planning future expansion requirements
• Participate in root-cause analysis of recurring issues, system backup, and security setup
• Maintain Web servers, file servers, firewalls, and directory services, and set up user accounts
• Write status reports, technical diagrams, and flowcharts
• Promoted to Level 3 problem resolution team lead
• Led the implementation of Ford’s backup and recovery strategies
• Participated in server security compliance audits
• Assited with 3rd level Foresinc investigations
• Interfaced with Ford IT managers and assisted as the Project Manager for the global rollout of office automation programs
• Served as project manager for the implemention of an award-winning HA/Fault tolerant solution utilized during the 2003 Northeast Blackout.