OVERVIEW:

• Report Systems Engineering Experience: 10 years
• Report Development Experience: 15 years
• Technical Management/Lead Experience: 10 years
• Technical Documentation Experience: 10+ years
• Several years testing and training experience  
• Technical Skills

SPECIFIC SOFTWARE EXPERIENCE:

• BI 4.1, BOXI 3.1, Business Objects Administration and Development within both UNIX and Windows Environments, .biar file deployments/troubleshooting
• SQL, Query optimization, ETL development, Data modeling
• Report development: Crystal reports 8 - 2013, data connectivity troubleshooting, Web Intelligence including RC, DeskI development and troubleshooting in all designer tools. Universe Design.
• Unix scripting, jsp, asp, vi, Programming in C, C++; Basic SAS programming
• Technical documentation, training; superior written and verbal communication skills
• Familiar with Atlassian JIRA and Confluence, fair familiarity with Agile methodology (Kanban)
• Research, testing and assessing systems for use to meet given requirements, proficient at summarizing pros and cons of various options
• Project/General Management Experience -
• Planning, including creation of extensive complex project plans in MS Project
• Managing peer review and technical documentation processes
• Managing engineering staff with diverse experience.
• Reporting to upper management regarding project progress, production incident management, etc.
• Coordinating engineers for troubleshooting, patching, upgrade and deployment efforts.
• Supervised staff of 40+ credit analysts
• CompTia Security+ Certification (DoD requirement)
• SAP BI 4.1 Certification
• Working towards CAPM (PMI) Certified Associate in Project Management - similar to PMP
• Successful completion of SAP BI 4+ Innovation and Implementation Course

EXPERIENCE:

Technical Manager

Confidential

Responsibilities:

• Manage development, testing and training team members on fast-paced project to develop new universes and reports within existing reporting system for DHA (Defense Health Agency). Utilize SAP BOXI 3.1 and BI 4.2 to create new reporting functionality, as well as migrating legacy reports from Oracle Discover to new BI system.
• Guide and support development team and others to efficiently create software to meet user business needs in an agile (kanban) framework. Hands-on universe and report development as needed. Reporting system administration.
• Maintain project schedule and create other deliverable documentation; contribute to frequent updates to program management office on project status and for communicating blocking or other issues that arise.
• Daily: Consult with and direct team members on various aspects of development, testing and training including documentation, process flow, troubleshooting, test step creation, internal training on BI tools and supporting tools such as JIRA and Confluence (Atlassian), business analysis and review/implementation of acceptance criteria. Report to senior management on progress/blocking issues, best approach for new issues which come up, development team strengths and weaknesses, etc.. Exchange ideas on improving these various areas and work with team members to make improvements in efficiency, cooperation, and productivity.

Sr. Engineer

Confidential

Responsibilities:

• (Same Contract as the prev. position with Valtech, just under a different employer)
• Administer Business Objects system; maintain and upgrade system as needed, troubleshooting questions and issues. Deploying new content, working with SAP directly to do all of the above as well as make recommendations to Development teams regarding design. Tomcat admin experience. Responsible also for reviewing Federal government 'stig' checklists to make sure security requirements are met in configuration of servers; responsible for mitigating any discrepancies. Working with SAP and DHS/MHS as advisor regarding legacy boxi system, to implement new BI 4.1 system, including user security design.
• Responsible for writing up explanations of system issues and possible resolutions for review by management.
• Responsible for coordinating technical documentation effort, responsible for coordinating engineering staff during troubleshooting, patching, upgrading and deployment efforts.
• Created project plan for upgrading from SAP BOXI 3.1 SP5 to SP7, including steps for development team to deploy, test and create documentation in support of production deployment. Created in MS Project.

Sr. Engineer - Business Objects Technical Lead

Confidential

Responsibilities:

• Apex Systems: U.S. Army / Department of Defense
• Lead Business Objects Developer/Administrator 8/2010 - 7/2011
• System administrator for R2 and 3.1 BOXI systems (SAP Business Objects XI).
• Responsible for successful upgrade from BOXI R2 to R3, including migrating all ldap user and reporting content seamlessly. Responsible for troubleshooting and updating Crystal reports as needed. Responsible for troubleshooting and updating/creating new data flows in SAP Data Integrator (ETL) as needed.

Developer and Systems Administrator, Team Lead

Confidential

Responsibilities:

• Business Objects administration, BOXI, XI R2. Responsible for configuration and trouble shooting of Business Objects XI R2. (Java on UNIX). Designed and implemented object security (universes, reports, folders) via Business Objects CMC. Agile development environment.
• Created biar files for deployment to separate environments (aka Development and Production 'Strings'.) Troubleshot issues with deployment of biar files as needed. Highly complex biar file deployments due to overlapping Agile development schedules. Go-to person for any biar file/deployment issues encountered across all strings, including production. Example: responsible for creating ways to tease out where objects of the same name are conflicting in a deployment. Specialized in identifying such issues and creating solutions or workarounds to move forward with deployments.
• Create documentation for deployments and administration procedures.
• Business Objects Development
• Developed complex universes for ad hoc reporting and 'canned' reports. Implemented column and row level security within universes, based on user roles assigned externally to business objects system. Familiar with star schema database design, aggregate awareness, contexts and alias tables to resolve loops.
• Developed Web Intelligence reports. Created and maintained specifications, with client input. Troubleshot reports and universes and implement fixes as needed. Adept at creating links in reports to open other reports/pass parameters to secondary reports.
• Responsible for development of technical specifications, testing of reports, universes, arranging specification and code reviews and keeping specifications up to date.

Lead Developer and Business Objects Administrator

Confidential

Responsibilities:

• Responsible for Windows 2003 server maintenance and troubleshooting as needed.
• Deployed reports, universes, web intelligence documents, business views and other documents. Set up and maintained users and groups via active directory, using Windows AD authentication in Business Objects. Responsible for trouble shooting issues with reports, servers and user access as needed.
• Report Development in Crystal Reports (8.5-XI R2), WebI / Universe XI R2. Worked with application developers and other report developers to ensure smooth integration of Crystal Reports into various applications, making recommendations on development and optimization of reports, methods of calling reports and report configuration. Very strong experience implementing dynamic/cascading prompts through full life cycle.
• Developed complex Crystal Reports from various Oracle 9i and 10g databases; currently working on financial report development effort during absence of primary developer from one of the reporting project teams. (Global Acquisition System data, star schema).
• Developed and trouble shoot Universes and Web Intelligence documents as needed.
• Determined report requirements, tested and coordinated deployment of reports and updates.
• Developed queries and views to optimize data retrieval. Developed a group of Business Objects Enterprise XI audit reports which are helping the team to better understand the processing and licensing needs of the user community; recently upgraded these to XI R2.

Crystal Report Developer, Crystal Enterprise Administrator

Confidential

Responsibilities:

• Crystal Reports and other Development in CR 8, 9, 10. Developed Crystal Reports from various Oracle 8/9i databases as well as Access, Excel, etc. Major report data sources included PeopleSoft HR and Financials, Hansen Work Management and CapitalSoft Construction Management databases, all on Oracle.
• Created complex year-end financial summary reports by department for use within PeopleSoft application.
• Established standards for requirements gathering, report design, documentation, testing and deployment of reports. MS Access database and application development as needed.
• Crystal Enterprise Administration in Crystal Enterprise 9 & 10. Implemented Crystal Enterprise 9 (Standard) and later 10 (Professional), working with Business Objects technical staff to determine optimal system configuration.
• Tested and coordinated deployment of reports and updates. Worked with vendors to integrate Business Objects/web reports into various applications.

Developer / Project Manager

Confidential

Responsibilities:

• Responsible for development of Crystal reports including point of sale journal reports, end of day settlement reports and sales summaries by week, month, etc. Responsible for requirements gathering, documentation, development of SQL & stored procedures for reporting, testing and deployment of new reports and user support/training. Additionally responsible for database analysis and enhancement as necessary. Databases used: Sybase, later converted to MS SQL Server.
• Coordinated a web-based restaurant software development effort, responsible for reporting results and progress to Director of the company as well as Sales and IT directors.
• Created a series of text-parsing programs in C++ to standardize data from various legacy point of sale systems (NEC, CRS, etc.).
• Neiman Marcus Stores: Information Systems Office

Applications Developer

Confidential

Responsibilities:

• Developed and supported restaurant point-of-sale and retail management systems.
• Supported over 14 systems in UNIX, mainframe and Windows NT environments. Created test scripts and performed systems acceptance testing on various systems in preparation for user acceptance testing.
• Developed various Crystal Reports for evaluation of problem-resolution data. (trouble tickets)
• Responsible for staging, configuration, testing and shipping of entire restaurant point-of-sale hardware and software systems for installation in stores (client-server, windows based POS). Rollout consisted of 35 restaurants in Neiman Marcus stores.

Store Systems Analyst

Confidential

Responsibilities:

• Tested, installed and configured restaurant and retail point-of-sale systems. Provided technical and operational support.
• Assisted in technical writing and desktop-publishing projects using PageMaker and Photoshop in a Macintosh environment. Created test scripts and performed user-acceptance testing on various systems.
• Trained users on restaurant point-of-sale system. Primary support person for restaurant POS system as deployed company-wide in 35 stores.
• Additional work history available upon request.