SUMMARY:

• Over 8 years in the IT sector with experience in SFDC CRM Platform as a Developer/Administrator.
• Extensive experience in SFDC implementation and customization, and an In - depth understanding of SFDC CRM business processes.
• Five years of Proficient experience in Salesforce.com development, Sales cloud, Service cloud, Apex Classes, Apex Triggers, Visualforce pages, Integration, SOQL, SOSL and Force.com API.
• Hands-on experience in analysis, design, development, and testing of the SFDC application.
• Experience working with Force.com IDE and SFDC Sandbox environments.
• Expert in Salesforce administrative tasks; created profiles, roles, users, page layouts, e-mail services, reports and dashboards.
• Implemented sales force Custom Objects, Custom Fields, Role based page layouts, Custom Tabs, Custom Reports and Junction Objects (with lookup relationship and master detail relationship) as per user requirement.
• Implemented various advanced fields like Picklists, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Created Reports and Dashboards and Customized Reports based on user and organizational requirement.
• Configured user security permission in compliance with organizational need.
• Experienced in data migration using Salesforce data loader.
• Experienced in data migration from legacy CRM to Salesforce.com using Cast Iron.
• Good experience in Integrating Salesforce.com with other internal/external applications using SOAP and REST based web services.
• Extensive experience in designing of custom objects, custom fields, pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Triggers, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Professed in business CRM process like Forecasting, Campaign Management, Lead management, and Pipeline Management, Account Management and Case management.
• Extensive Experience in SFDC development using Visual Force Pages, Visual Force Components, Force.com IDE, SOQL, and SOSL.
• Designed and Developed Apex Classes, Custom Controller, Extensions, Triggers, Test Methods, and Web Services.
• Support and training new end users and business users of the SFDC application
• Strong knowledge of SDLC process and experience working in teams implementing Agile Scrum Methodologies.
• Excellent communication and interpersonal skills, experienced working in both large and small team environment; ability to effectively communicate technical issues and resolve problems at all levels of the organization

TECHNICAL SKILLS:

Salesforce.com CRM: Apex, Visualforce, SOQL, SOSL, Apex Triggers, Component Controllers, S-Controls, Triggers, Custom Objects, Web service, Workflow Approvals, Reports, Dashboards, Analytic Snapshots.

Web Technologies: Java, J2EE, Servlets, JSP, ASP, C, JavaScript, Web Services, XML, CSS, HTML, DHTML

Web server: ISS, Tomcat, Web logic, Jboss,Jenkin

Language: C, Java, J2EE, Microsoft .Net C

IDE/Tools: Eclipse, Force.com IDE, Force.com Explorer, GData loader, Salesforce outlook connector

ETL: Informatica, Demand tool, Data loader

Databases: Oracle 11/10g/9i, SQL Server 2005/2008, MySQL, DB2, MS Access

Source Control: CVS, VSS, SVN

Operating Systems: Windows 7/NT/2000/XP, Unix, Linux

Methodologies: Agile, SCRUM

PROFESSIONAL EXPERIENCE:

Confidential, Richardson, TX

Salesforce Developer/ Administrator

Responsibilities:

• Interacted with various business user groups for gathering requirements for Salesforce implementation and documented the Business and Software Requirements.
• Designed Use Case Diagrams and Use Case Specification documents based on requirements gathered.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SFDC and other Platform based technologies like Visual force, Force.com API and Web Services.
• Integrate dashboard gauge, chart or table, or a report, into a Sharepoint web part that displays on a Sharepoint page.
• Created the company profile, set up new users, defined roles and set up public groups.
• Involved in Implementation and Design of Campaigns, Cases, Issues, Leads and Opportunities.
• Designed various Custom Objects, Tabs and Entity-Relationship data model, Validation Rules on the Objects, Components and Visual force Pages.
• Designed page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic and business rules.
• Involved in designing the architecture of integrating various external systems to Salesforce.com.
• Integrated using Web Services (SOAP) technology for extracting the data from external systems to display in the pages of salesforce.com.
• Worked with Apex Data loader for loading the Leads, Opportunities and their related activities into salesforce.com.
• Developed data migration scripts and also implementing data cleansing tools.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as sales tool and configured various Reports for different user profiles.
• Maintained security and enforced sharing rules and access settings.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administrative tasks like creating and maintaining user profiles and privileges.
• Created technical specification documents for new developers and new users.

Environment: SFDC platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Windows XP

Confidential, Durham, NC

Salesforce Administrator

Responsibilities:

• Worked with functional leads to transform and develop new Derived Functional Requirement Specifications (FRS) based on User requirements into design and implementation.
• Requirements Specification (URS).
• Designed, developed and deployed Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages to suit the needs of the application.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for use among different business user groups and business centers.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Written apex REST web service classes for inbound calls to salesforce.
• Designed and developed workflow rules, validation rules, and customizations within Salesforce.
• Designed and developed Apex Classes & Triggers and linked them to manage the workflows implemented in the system.
• Implemented S-controls to manage sales plan call sheets within Salesforce, capturing prep data and call activity.
• Extended native SFDC reports to leverage custom fields to create meaningful reports and dashboards.
• Involved with SFDC Premier Support and handled the support cases.
• Administered and monitored the company’s Salesforce CRM application.

Environment: SFDC CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Confidential, Manhattan, NY

Salesforce Developer and Administrator

Responsibilities:

• Worked on Requirements gathering and project management for SFDC implementations in accordance with the needs of the organization.
• Developed Apex classes, Controller classes and Apex triggers for various functional needs in the application.
• Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Experienced in developing SFDC custom objects and work-flow business rules.
• Developed apex REST web services classes for external applications accessing salesforce.com data with restricted access.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Developed and configured custom reports and report folders for different user profiles.
• Developed time dependent workflows as per the requirement.
• Developed and deployed Workflows and approval process wherever necessary.
• Created profiles, roles and implemented object level, field level and record level security.
• Evaluated Data entry, import processes and ensure proper data quality standards exist for the SFDC application.
• Created multiple visual force pages for various requirement need.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Implemented data migration using Cast Iron on demand.
• Developed project in agile environment and played role of Scrum Master.

Environment: SFDC platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential, Boston, MA

Salesforce Analyst/ Developer and Administrator

Responsibilities:

• Involved in SFDC Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented them.
• Implemented the requirements on SFDC platform and Force.com IDE Plug-in using Eclipse.
• Created company profile, set up new user profiles, and define roles.
• Maintained system security, sharing rules, and access settings.
• Worked with various SFDC objects like Accounts, Contacts, Leads, Campaigns, Reports, Dashboards.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need of the organization.
• Developed Custom Reports and configured the Analytic snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using SFDC platform.
• Worked with the development team to implement Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows wherever necessary.

Environment: SFDC platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Windows XP

Confidential

Sales force Administrator

Responsibilities:

• Involved in SFDC Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members (JAD Sessions) to gather and document the requirements.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards and procedures and created a Business Requirement Document.
• Implemented the requirements on SFDC platform and Force.com IDE Plug-in using Eclipse.
• Created company profile, set up new user profiles and define roles.
• Maintain system security, sharing rules, and access settings.
• Worked with various SFDC objects like Accounts, Contacts, Leads, Campaigns, Reports, Dashboards
• Developed various Custom Objects, Tabs, Components and VisualForce Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Work with the development team to implement Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows wherever necessary.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting data.
• Interacted with the SFDC premium tech support team on a regular basis.

Environment: SFDC platform, Apex, Visual force, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Windows XP.

Confidential

Java/ J2EE Developer

Responsibilities:

• Interacting with client for requirement gathering, analysis and modularization of the requirement.
• Developed user interface using JAVA Server Pages (JSP), HTML and Java Script for the Presentation Tier.
• Developed JSP pages and client side validation by java script tags.
• Developed an own realm for Apache Tomcat Server for authenticating the users.
• Developed front end controller in Servlet to handle all the requests.
• Developed Ajax call from JSP pages.
• Developed Controller Servlet to handle the database access (MVC pattern).
• Developed custom tags to display the data in JSP pages.
• Developed stateless Bean to handle the Business logics as well as database interaction.
• Deployed the application in Production environment.
• Supporting the application at client side.

Environment: Java, JSP, Servlets,Selenium, Jenkins, Web Services, JMS, Apache Tomcat, Rational Rose, Ajax, Oracle and Web Logic