IT Support Technician Resume Miramar, FL - Hire IT People

WORK EXPERIENCE:

IT Support Technician

Confidential, Miramar, FL

Responsibilities:

Utilizes ServiceNow for tracking and resolution of all tickets submitted
Maintains and updates Campus Organizational Unit (OU) and distribution groups within Active Directory
Creates distribution groups and computers for Campus OU
Troubleshoots hardware related issues on Campus that includes two Print servers, three network Printers, 200+ Computers and six Scanners
Installs and maintains all Campus Cisco IP phones
Utilizes System Center Configuration Manager (SCCM) to install software and updates on student facing computers
Tests all student facing computers to ensure compatibility with vendor websites
Installs college specific software not included in standard windows image for student and colleague facing computers
Provides support to students across several operating systems to include Mac OS, Chrome OS, Windows XX, iOS and Android
Facilitates technology training sessions for faculty members

IT Intern

Confidential, Pompano Beach, FL

Responsibilities:

Assisted IT department in troubleshooting hardware and software problems with call center computers
Assisted with installation of IT equipment in new Xfinity Experience centers

Communications Technician IV

Confidential, Pompano Beach, FL

Responsibilities:

Provided world class customer service while troubleshooting, repairing, and or installing residential and business class Confidential Cable TV and Confidential.
Created and secured wireless network for customers
Educated customers on features and capability of subscribed services
Responsible for training all new hires on team
Kept abreast of all new and legacy products and services
Documented and reported all major network failures and outages via company reporting solutions

Customer Service Representative

Confidential, Fort Lauderdale, FL

Responsibilities:

Answered customer requests and/or inquiries concerning services, products, billing, equipment, claims, and reported problem areas
Recommended Confidential products and services to customers based on their needs
Improved customer retention rates through loyalty programs

Retail Store Manager

Confidential, Pembroke Pines, FL

Responsibilities:

Mentored team members for leadership opportunities within organization
Facilitated training sessions with employees for new wireless products, features and services
Implemented incentives to drive store growth and customer service metrics

Marine Non Commissioned Officer

Confidential

Responsibilities:

Streamlined procedure for induction of high priority (hi - pri) items into repair process.
Reduced “Ready for issue” (RFI) rating for Squadron and reduce hi-pri down times by six hours
Brokered new partnership between Supply Department and Repair facilities to allow smooth transfer of repaired and malfunctioning items through the repairs process