PROFESSIONAL SUMMARY :

• A Certified Confidential professional with over 9 years of IT experience with in - depth knowledge in Salesforce CRM. Experience includes leading requirements gathering, Design sessions, Architecting Solutions, Integration Design, Configuration, Deployment, Data Migration, managing onshore/offshore teams, and engaging business team for multiple Enterprise implementations of Confidential . Domain expert in the Mortgage, Investment Banking, Prime Brokerage, U.S Public Sector and Automotive domains.
• Experienced in Confidential Custom Application development. Involved consistently in all aspects of implementations starting from Requirement Elicitation, Documentation, construction of User Stories & Acceptance Criteria to Design, Development, Testing, Deployment and Support.
• Extensive experience in designing of Custom Objects, Custom Fields, Picklist, Page Layouts, Workflow Rules Alerts & Actions, Approval Process, Validation Rules, Custom Tabs, Custom Reports, designing and maintaining Dashboards, and Email generation according to application requirements.
• Proficient in utilizing Confidential out-of-box functionality for customization and defining user security model. Configured Profiles, Permission Sets, Roles, Org Wide defaults and Sharing Rules.
• Proficient in using Apex Data Loader to extract, insert, upsert and make mass updates in Custom SFDC objects in addition to Data Migration.
• Knowledge of Salesforce and its Development Life Cycle.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Implemented security and sharing rules at object, field and record level for different users at different levels of organization.
• Created various profiles and configured the permissions based on the organizational hierarchy.
• Experience in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
• Extensive experience in creating Workflows, Approval processes, Validation rules Sharing Sets and Sharing rules.
• Experience in using data tools like Apex Data Loader, Import Wizard.
• Proficiency in web technologies like HTML, XML, CSS, JSP, JQuery JavaScript.
• Working knowledge on Custom Reports, Reports, Dashboards, and Analytic Snapshots.
• Experience in Sales force Configuration using Roles, Profiles, User Creation, Email Services, Record Types, Public Groups, Queues and Page Layouts.
• Ability to develop practical solutions and methodologies, develop point-of-view, delivery methodologies related to SFDC and understanding of project life cycle and development methodologies .
• Customized standard objects like Accounts, Opportunities, Contacts.
• Experience evaluating and integrating Salesforce AppExchange solutions within overall implementation.
• Good Knowledge on Remedy & Lotus Notes and integrating Lotus Notes with Salesforce.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce Service Cloud expertise.
• Ability to interact with technical and functional staff at all levels and excellent oral, written communication and presentation skills.
• Excellent written and verbal communication skills.

TECHNICAL SKILLS:

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force Connect for Outlook, SVN & Nova Suite, Force Platform (Sandbox, and Production).

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Workflow rule, Approvals, Case Management Automation, Apex Batch, Communities, Flows

Operating Systems: Windows NT/2000/XP/Vista/7/8, Windows Server 2000/2003

Documentations Tools: MS Office product: Word, PowerPoint, Access, Excel, Outlook,Visio

Languages: C, C#, HTML, XML, JAVA, CSS, JSP, JQuery, JavaScript

PROFESSIONAL EXPERIENCE:

Confidential, Washington D.C

Sr. Salesforce Developer

• Developed many Apex Classes, Triggers, Visual Force Pages, and Scheduled Classes.
• Wrote many Unit test cases to test the code coverage and ensured all are above 95%.
• Created several Custom Objects as part of Administration.
• Created Custom Formulas, Validation Rules, Approval Processes, Workflows, Custom Report types, Page Layouts, Home page Components, and Reports & Dashboards.
• Created Communities and created Pages and Security using FLS for Internal and External Users.
• Created Branding for the Communities to meet the specifications of the client as per their preference using ( HTML, JavaScript, JQuery, CSS).
• Used Data loader to load the Old data into the newly developed Salesforce System ( Merit Reviewer Application).
• Performed data cleansing of the Old data properly and avoided the duplicates with system integrity.
• Integrated the Salesforce data with the Fluxx system used in the organization.
• Created App Inventory to get the requirements and estimated the hours and proto typed all the requirements and involved in the Client Sessions.
• Created Profiles, Roles, Permission Sets, OWD’s Sharing rules, Sharing Sets, Queues, Public Groups, Org Wide Email Address.
• Created Self Registration pages for Community users.
• Created Flows to direct Community Users.
• Created Custom Controllers and Custom Record Types.
• Created Router VF Pages to guide the users to standard view and VF page view based on Profiles.
• Took Backup Daily using Force.com IDE & SVN to the client provided server.
• Wrote test scripts and executed them to find out System Testing bugs and fixing them.
• Migrated metadata from one sandbox to other sandboxes and into Production through Change sets.

Confidential, Peoria, IL

Salesforce Developer

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Experience working with Confidential sandbox and production environments.
• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Scheduling Apex jobs for processing large records.
• Unit and integration testing for new requirements and get the UAT from the business owner.
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also experience in writing unit test cases.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP,REST) & web integration with SDFC.
• Worked on configuration, security and security controls aspects of Salesforce
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflow and approvals.

Confidential, Atlanta, GA

Salesforce Developer

• Serve as the point of contact for all Salesforce related issues, updates, enhancements and questions for the organization.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, to suit to the needs of the application.
• Maintain consistency between territory management application and SFDC accounts and leads, assuring all sales people are assigned the correct accounts and leads.
• Built and managed custom reports for sales manager and executives.
• Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity, and Lead.
• Maintained data cleanliness and accuracy by adding custom validation rules.
• Implemented Chatter, Chatter desktop, created public and private groups.
• Developed Apex Classes, Apex Triggers, Components, Visual force Pages and Controller classes for various functional needs in the application.
• Created Workflows, Approval processes, Validation rules and sharing rules.
• Extensive experience in Apex/Visualforce development.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Developed product capabilities using Force.com, APEX, and Visualforce.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API (XML, WSDL, SOAP,REST)
• Developed Apex Triggers, Apex Classes and Test Methods.
• Created unit test plans, integration test plans and executed them.

Confidential, Melbourne, FL

Salesforce Administrator/ Business Analyst

• Interacted with various business team members to gather and document the requirements for Salesforce Interface development and documented them
• Involved in creating Gap analysis document identifying the data, business process and work flows of the organization with respect to Salesforce implementation
• Involved in Salesforce application setup activities and customized the apps to match the functional needs of the organization
• Implemented Salesforce platform and Force IDE Plug-in using Eclipse
• Worked on various Salesforce Standard objects such as Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed and implemented Custom Objects, Page layouts, Custom tabs and Components to suit the needs of the application
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Created and managed User Roles, Profiles, and Hierarchies, Public Groups, Security Controls, and Shared Settings
• Imported accounts and contacts data through Import Wizard, Performed Data Analysis and migrated data to Force platform using Data Loader.
• Designed different Communication templates. Created Workflow rules and defined related tasks, email alerts, and field updates to automate various manual processes.
• Imported products and price books using Data Loader.
• Wrote several queries on custom and standard objects using SOSL & SOQL.
• Assisted Post-Implementation Support team with handling cases
• Created formula fields and hyperlink formula fields.
• Created Workflows and Approval processes and developed validation rules.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Confidential, Atlanta, GA

SFDC Administrator/ Developer

• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes and Apex Triggers.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Integrated SFDC with Oracle ERP for order management system using Informatica tool.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Worked with various Salesforce objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Managed company's Phase III project implementation of Marketo Marketing Automation, complete with auto task creation, workflows, scoring and lead nurture programs, Sales Insight interesting moments, and web form/landing page creation.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visual force Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks , time-triggered tasks, email alerts, field updates to implement business logic.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Worked with several App exchange tools like Action Plans, Strike Address verification, Conga Composer.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Created various Reports ( summary reports, matrix reports, pie charts, dashboards) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Used web technologies like HTML, XML, CSS, JSP, JQuery, JavaScript, WSDL, and SOAP.
• Used Force.com IDE to create, modify, test, and to deploy Force.com Application.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Confidential, Berkley Heights, NJ

Salesforce Administrator

• Daily administration and support including but not limited to Managing multiple user setups, profiles and roles, customization of objects, fields, record types, page layouts and validations.
• Administration and support of over 250 Salesforce users .
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers .
• Developed Validation rules on various objects. Also created assignment rules on Lead object to assign the Leads automatically to various groups of users based on the region.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Implemented Security/Sharing rules, Configured permission sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization.
• Created the Reports and Dashboards as per the business requirements.
• Customized Salesforce Fields, Page Layouts, Record Types, Queues, and Profiles and make the same changes in test and production boxes.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Designed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Created Relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Deployed the enhancements of Custom Objects , Fields, Triggers , Reports and Workflows in to the test and prod boxes to make them in Sync.
• Maintained the functional areas of Data management , Sales forecasting , Contacts, Leads , Campaigns , Dashboards and Reports .
• Data migration and updates through the Apex Data Loader in Sales force.
• Analysed and converted business workflows to Salesforce workflows and assigned workflow alerts.

Confidential

Service Delivery Analyst

• Being a change manager would ensure all global changes follow Change Management process in coordination with the ITIL standards.
• Monitoring the changes in the queue as well as following up all the changes with the requestors for the quality of the change which is to be raised.
• Performing data integrity checks on all global changes to ensure quality information is being captured and approves or reject them accordingly.
• Acting as first point of contact for change related issues to resolve them and drive solutions forward when initiating a new project, or implementing major changes.
• Prepare the weekly agenda and chair the regional, global change advisory board ( CAB) on a weekly basis.
• Distribute reports, schedules and minutes including statistics to CSC as well as ZFS.
• To maintain the CPIR database for all the failed changes which were approved in CAB and follow up them for the reasons as to why they were failed and keep a track that it goes on well the next time the same change is raised.
• Generating the daily, weekly and monthly metrics for all the changes that are handled and analyzing different types of changes as well as providing the data to the client on a regular basis.