Sales force Administrator Resume

PROFESSIONAL SUMMARY:

Around 5 plus years of experience in IT industry includes 3 years of experience in Salesforce.com CRM Platform.
Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
Coordinated and transferred knowledge to the offshore team.
Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.
Authorized to work in U.S for any employer.

TECHNICAL SKILLS:

CRM: Salesforce

Languages/Scripting Languages: Transact SQL, C, C++, HTML, VB Script, Apex.

Databases: Oracle 11g, SQL Server 2000/2005/2008 , MS Access

Tools: SQL Server Management Studio, MS Visual Studio, MS Office - Word, Excel, Power Point

Data Modeling: UML

Operating Systems: Windows, MAC OS, Linux

PROFESSIONAL EXPERIENCE:

Sales force Administrator

Confidential

Responsibilities:

Worked with various salesforce.com standard objects like accounts, contacts, leads, campaigns, reports, and dashboards.
Developed Formulas, Validation rules to maintain the quality of the data.
Data load to insert all previous data into Sales force.
Have good knowledge in implementing various advanced fields like picklists, custom formula fields, many to many relationships, lookups, master-details, field dependencies, validation rules, work flows and approval processes for automated alerts, field updates & email generation per application requirements.
Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
Implemented Sales force dashboards as per business requirements.
Creating escalation rules, assignment rules as per requirement.
Configure user's roles, permissions and profiles as per business requirement.
Experience on sharing and security concepts like controlling access to objects, field level security, organization wide defaults, role hierarchies, and sharing rules.
Experience in writing apex classes and triggers, experience in designing visual force pages.
Restructure the format and add new applications to improve business practice and increase efficiency, such as, add and modify to dashboards for better usage, create and maintain an FAQ forum.
Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.

Environment: Salesforce, Apex Data Loader, Mozilla Firefox, Internet Explorer, Microsoft Excel.

SQL/ SSIS Developer

Confidential

Responsibilities:

Developed T-SQL queries, triggers, functions, cursors and stored procedures.
Expertise in transact-SQL (DDL, DML, DCL) and in design and normalization of the database tables.
Proficient in tuning T-SQL queries to improve database performance and availability.
Wrote ad-hoc T-SQL queries for data analyzing, research, unit testing and identifying and resolving bugs.
Designed Schema for an ETL management System Application.
keep track of Suspended, Rejected and Ignored records in data loads, error information.
Ability for the business users to maintain Business rules, Source system lists and Mapping information.
Designed Schema for mapping application which holds the source to target mapping definitions.

Environment: Windows server 2003/2008, SQL Server 2012,2008,2005,2000, SSIS, T-SQL, TFS, SSRS, SSAS, VisualStudio2005/2008, BIDS, Excel, Visio, Project Professional.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship