SUMMARY:

• Around 8+ years of experience in IT with 6 years of Salesforce CRM and Force.com platform as Salesforce as Developer and Administrator .
• Expertise in Administration, Configuration, Customization, Development and support on Salesforce .com Platform and implementation technology solutions.
• Good experiences in integrating Salesforce .com with other internal/external applications using SOAP and REST based web services.
• Experienced with Manual and Automated Testing in Salesforce.
• Experienced in all phases of Software Development Life Cycle (SDLC) , Agile Development, quality management systems and project life cycle processes.
• Extensive experience using Sales force Administration (SFA), Profiles, Roles, Page Layouts, Org - Wide defaults, sharing rules, Permission Sets, Custom settings, Work Flows, Approval Workflow, Reports and Dashboards.
• Experienced on force.com platform using apex classes and triggers, web service integration using SOAP, REST, force.com IDE, and Validation rules .
• Proficiency in SFDC Administrative tasks like creating Users, Profiles, Roles, Page Layouts, Approvals, Workflows, Reports, Dashboards, Import Wizard and Data loader.
• Experience in implementing Web-to-Case , Email-to-Case to generate cases for Case objects.
• Developed Apex classes, Controller classes and Apex Triggers, Visual Force Page on Force.com platform to customize application according to the functional needs.
• Implemented Security and sharing rules at Object, Field and Record levels for different users in the organization.
• Proficient in creating Triggers, Apex classes, Visual force Pages, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Implemented various advanced fields like Picklists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & email generation according to organization requirements.
• Provided ongoing SFDC maintenance and Administration services including periodic data cleansing.
• Having worked on salesforce .com Sandbox and Production environments which include creating and refreshing sandbox from time to time and deployment in between sandbox and production by using Eclipse, Force.com Migration Tool and Change set .
• Excellent organizational and strong problem-solving skills with a proven ability to contribute in a team environment.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Excellent analytical, communication and inter-personal skills.
• Participated in Salesforce DX pilot release.
• Maintained & updated existing test automation harness (Selenium) and Administered continuous integration servers (Jenkins, Bamboo).
• Suggested operational improvements based on tracking and analysis.
• Experienced in using Bitbucket for code collaboration.
• Excellent analytical, de-bugging skills and documentation skills.
• A highly motivated, energetic individual and a team player with excellent analytical and problem solving and having good communication.

TECHNICAL SKILLS:

Programming Languages: Apex, C, C++, Java, Java Script, HTML

Frameworks: Spring Framework, Hibernate, JDBC, Web Services

Web Technologies: HTML, CSS, JavaScript, jQuery, Servlets, JSP

Databases and Languages: Oracle, MS SQL Server, My SQL, PL/SQL.

Application/Web Servers: IBM WebSphere, Tomcat.

IDEs: Eclipse, NetBeans

Operating Systems: Windows, Unix, Mac

Design Methodologies: J2EE Design Patterns/OOPS Concepts

Version Control: SVN (Apache Subversion ), GIT HUB

PROFESSIONAL EXPERIENCE:

Confidential, MN

Salesforce Consultant/Administrator

Environment: Salesforce.com, Force.com Platform (Sandbox and production) Apex and Visual force pages, Data Loader, HTML, JavaScript, SOQL, SOSL, Force.com IDE, Oracle 10g, Informatica

Responsibilities:

• Primarily participated in Project to translate gathered business needs to development for seamless integration.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages .
• Interacted with the end users and stakeholders, gathered technical requirements from the legacy system
• Experience in building the security model for the organization using Security, Roles, Field Accessibility, Organization Wide Default Settings, Profiles, Field Level Security, Permission Sets, and Sharing Settings.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer's issues.
• Worked with AJAX tool kit to invoke Apex through anonymous blocks and public web service methods and proficient in loading data from legacy applications to force.com platform.
• Hands on experience on Apex skills using standard controllers, custom controllers, controller extension and, bulk apex.
• Deployed changes from SFDC sandbox environment to Production environment using Change sets, ANT and Force.com IDE tool.
• Translate business requirements to detailed Salesforce.com functional and technical requirements.
• Highly Experienced in HTTP / SOAP technologies.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Participated in JAD sessions for requirement gathering, analysis, and design
• Used the JIRA ticketing tool to track the bugs, new change requests and update the status of the ticket according to the business workflow.
• Actively participated in Talking to business , get requirements , passing on to offshore developers.
• Customized standard objects to better suit the requirements of the client, adding new fields, relationships, validation rules and Triggers wherever needed.
• Document and analyze business processes ensuring they meet changing business needs
• Created Custom Applications, and developed Custom Objects for the same.
• Created Custom Fields, Relationships, Field Dependencies, Validation Rules, Lookup Filters and Record Types for the Applications.
• Defined Workflows and set up Workflow Rules, Tasks and Alerts and created Approval Processes.
• Customized Page Layouts, Standard Related Lists, Tabs, and defined dependent Pick Lists.
• Used Apex classes and Visual force pages to implement highly customized requirements.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
• Customized Dashboards to track project status and performance of business centers.
• Integrated the Web Services for extracting the data from external system.

Confidential, California

Sr. Salesforce Developer

Environment: Salesforce.com, Force.com Platform including Apex and Visual force pages, Web Services, Data Loader, HTML, JavaScript, SOQL, SOSL, Force.com IDE, MS Access, Microsoft Office 2014

Responsibilities:

• Involved in all phases of the Software development life cycle (SDLC) that includes requirements Study, Analysis, Design, Development, Testing, implementation, maintenance and post production support.
• Implemented Service Cloud : Service Cloud Console, Knowledge management, Entitlements and communities.
• Highly Experienced on generating code and creating Salesforce objects based on input from design documents.
• Coded APEX triggers and created rule based automated work flows.
• Customize Salesforce. Salesforce Apex development and deployment using Eclipse Force.com plug-in. Deployment Using Change sets.
• Designed and Developed Web services integration with other web services enabled web applications.
• Extensive knowledge on Object Oriented skill sets.
• Responsible for Data Migration activities and given training to end users about the functionality of Salesforce .
• Developed Visualforce pages , Components and designed these pages using style sheets.
• Worked with Steel brick CPQ on App exchange for pricing sales quotes and assisting Sales representatives in providing multiple quotes easily.
• Used Data Loader for insert, update and bulk import or export data from Salesforce sObjects and used it to read, extract and load from Comma Separated Values (.CSV) files.
• Used SOSL & SOQL with consideration to governor limits for data manipulation using platform database objects.
• Customized Page Layouts for Accounts, Opportunities and Contacts depending upon Users roles and groups.
• Familiar with tools such as WebSphere, Informatica, TIBCO, etc.
• Identify process inefficiencies through gap analysis.
• Implemented Web-to-Case functionality on Customer portal.
• Integrated salesforce with external applications using SOAP/REST web services to display it on to salesforce .
• Enabled SAML based Single Sign on in the Production and Sandbox for authentication.
• Worked in Salesforce application set up activities and customization of applications to match the functional specification of requirements.
• Loading/migrating data between salesforce instances using Data Loader.
• Involved in Business discussions / Meetings with Business Analysts and coordinated with offshore team.
• Knowledge in digital marketing tools including salesforce, Paradot, Gotomeeting and GotoWebinar.
• Code deployment to UAT and PROD instances using ChangeSets, Eclipse and Ant builds.

Confidential, Chaska, Minnesota

Salesforce Consultant

Environment: Apex, Visual force, S-Controls, Sales Logix, Eclipse 3.2, Apex data loader, SOQL, Triggers, MS Office 2003, JavaScript, AJAX, CSS, XML and HTML.

Responsibilities:

• Involved in all phases of the Software development life cycle (SDLC) that includes requirements Study, Analysis, Design, Development, Testing, implementation, maintenance and post production support.
• Developed different visual force pages to suit the needs of the application using different visual force components.
• Customize Salesforce. Salesforce Apex development and deployment using Eclipse Force.com plug-in. Deployment Using Change sets.
• Designed and developed salesforce custom components, Visualforce pages, Apex Triggers, Apex classes and Test classes.
• Loading/migrating data between salesforce instances using Data Loader
• Generated complex reports for clients.
• Daily project discussion and providing status report to client.
• Coordinated with offshore team. Delegate work to offshore team and meet the deliverables.
• Developed ETL mappings and implemented with enterprise ETL tools and employing them in a production environment.
• Wrote test classes and checked the code by having different profiles in these classes to make sure we are covering more than 85% of the Apex classes before pushing them into the production.
• Integrated with external system using Web Services Callouts for cleansing the address and save the data in the pages of Salesforce .com.
• Involved in creation and customization of Custom Objects, Formula fields, Cross Object Formulas, Roll up Summary fields , Validation rules , Dependent Pick lists, and Complex page layouts.
• Created Approval Process, Email Alerts, Field updates and Outbound messages to manage the Workflow and Approvals .
• Created HTML Email templates and Visual Force email templates.
• Responsible for Setting up Login Restrictions and Resetting the User Passwords.
• Planning and estimating development effort for change requests.
• Post- Implementation and Maintenance support strategic customers.

Confidential

Salesforce Administrator

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Controls.

Responsibilities:

• Assist 3rd-party developers to troubleshoot their integration with Salesforce.com APIs and implementation of other Salesforce.com developer products.
• Debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved and writing sample code as needed. Provide feature explanation and coding best practices.
• Effectively created the Pick lists , dependent Pick lists and Junction Objects to establish the connectivity among objects.
• Configured Chatter for the users in the organization for collaboration .
• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community.
• Handle a high volume of customer support requests that require scrutiny and a delicate touch.
• Created Custom Buttons and Links on Account and Relationship Group object for generating auto Reports.
• Implementing Web service (REST API) between three Salesforce organizations to send and retrieve information based on criteria.
• Manage customer expectations and experience in a way that results in high customer satisfaction.
• Create knowledge base articles to improve operational efficiency & help the Salesforce community.
• Research, document, escalate cases according to procedure.

Confidential

JAVA Developer

Responsibilities:

• Coordinated with the client users in gathering the business requirements for survey website.
• Designed and developed the multi-tier survey application for Ohio Longitudinal Transitional Study(OLTS) with UI in the presentation layer, Business logic in the middle layer and Database activity in the third layer using HTML, CSS, JSP, JavaScript, Java, Spring, Hibernate and SQL Server.
• Created client side and server side validations using JavaScript.
• Data Access layer is implemented using Hibernate to Communicate with the SQL Server Database and to access, update the data in the database.
• Maintained SQL database in PLESK server for the website and have good knowledge on the query language.
• Involved in Application standard development, testing, debugging, deployment and maintenance of the applications.
• Helped the Ohio State Government to rate schools by generating reports from the survey data gathered using IBM SPSS Statistics Software.