EXECUTIVE SUMMARY:

• Enthusiastic and proven project management professional with extensive experience delivering both business and IT projects with high client satisfaction and optimal User Experience. Skilled in leading projects from ideation and business case analysis, through execution and closure.
• Depth of knowledge in delivering business value via analysis, design, development and implementation of applications, user experiences, process improvements and metrics for success.
• Astute communication, interpersonal, collaboration and organizational skills. Proven ability to effectively work across all levels of management regarding business value delivery, schedule expectations, costs, challenges and potential risks. Experienced at translating complex scope and design decisions into actionable tasks across IT and associated business units.

CAREER HIGHLIGHTS:

• Scrum Master on an integration of Business Analyst’s CafeWell platform with HealthPartners Health and Wellbeing applications and administrative operations.
• Agile Mentor/Coach, partnered with first time Scrum Master on care delivery re - platform, with enhancements. Involved multiple Product Owners and included: Defining Roles & Responsibilities, Team build and structure, Communication Plan, Backlog Build, Requirements validation, Sprinting, Progress Tracking and Retrospectives for improvement.
• Managed the user experience enhancement for a Healthy Pregnancy Program. Deliverables included: responsive design, branding compliance, vendor connectivity and auditability via large scale Agile framework. Successful results in proven increased participation and engagement.
• Managed a complete transformation of overall customer experience via five strategic portal enhancements. Coordinated multiple agile teams across the globe.
• Partnering with the VP of Client Services, managed a $167M regulatory remediation program for the Federal Reserve Board (FRB) & Office of the Comptroller of Currency (OCC).
• Collaborated with Sr. Directors to manage the upgrade of a Project Portfolio Management (HP-PPM) application. This project included analysis of software development processes and automated workflows.
• IDX Interim Program Manager at Meritain.

TECHNICAL SKILLS:Industry Experience:  Healthcare IS&T Delivery Utility, Oil & Gas Non - Profit Government Capital Markets Financial & Banking Services Manufacturing & Distribution

Tools & Technologies:  MS Office Suite HP - PPM, JIRA, TFS, Clarity Planview, MS Project, Visio SharePoint, C onfluence SAP/PeopleSoft Pega, SalesForce.com .Net, TRS, ITIL, CMM Health Edge/HealthRules HPExtreme HP Portfolio Manager (HPPM)

Methodologies:  Agile/Scrum Extreme Programming (XP) Agile Like Waterfall Iterative Waterfall Six Sigma/Lean Sigma

SUMMARY OF EXPERIENCE:

Program Manager

Confidential

Responsibilities:

• Built and managed the detailed project plan to include all facets of project management and project delivery activities that includes the development of technical design documentation of DG system.
• Lead the project team through the delivery and implementation of the project planning.
• Created detailed scope statements and timeframe documentation.
• Managed the implementation plan and appropriate documentation to include key Portfolio deliverables and timelines, incorporating the scheduling conflicts of in-flight Meritain projects and the management of any potential code contentions to the project.

Scrum Master

Confidential

Responsibilities:

• Program management support for communication and marketing cross work streams and the associated project SharePoint and Confluences sites.
• Project management of integrating and implementing a vendor (Welltok) well-being website and tools.
• Technical Scrum Master for systems re-design and development to prepare for vendor integration. Coordination and facilitation of several challenges:
• Daily cultural change due to the Client staff was waterfall culture, forced to deliver within Agile manifesto, even though not properly trained
• Agile tool was JIRA to manage day to day Sprint work and backlog, developers used TFS and all status reporting and executive communication came from ServiceNow reporting, so burn-up/down charting was rarely in sync with actual progress
• Multiple Product Owners expectations to manage and several “decision makers” for a single product within the wellbeing marketplace.
• Team was given an unrealistic implementation date that required the definition and redefinition of “scope” multiple times via many leadership channels.
• Operational design and process management to support vendor integration.

Sr. Project Manager

Confidential

Responsibilities:

• Client Project Manager on a Portal redesign and development of the Admin Portal, Member Benefits Portal, Employer Portal, Producer Portal and Provider Portal.
• Feature sets included: Home, Plan, Benefits & Coverage, Claims, PCR election, Find Care Tolls & Resources, Account Settings and Links.
• Design and implementation of overall program dashboard including: design, development, quality assurance and requirements management/traceability and user acceptance sign-off.
• Coordinated multiple agile teams both on/off shore with differing data security and tool kits.

Scrum Master Mentor/Coach

Confidential

Responsibilities:

• Mentor/Coach, partnered with first time Scrum Master on care delivery re-platform, with enhancements. Objectives: A modern, efficient and more pleasant experience.
• Unique challenge: Involved multiple Product Owners and requirements were stated “as is” current functionality of existing platform.
• Mentoring included:
• Product Owner relationship building,
• defining roles & responsibilities,
• team build, organization design/structure and forecasting,
• change management, messaging, and delivery
• communication plan and cadence for optimal communication across organization
• backlog build and grooming processes,
• requirements validation, sprinting, progress tracking and retrospectives for improvement

HealthPartners

Confidential

Responsibilities:

• Introduced thought leadership on a new type of rating and ranking model of care delivery and services.
• Developed definition of rate/rank criteria to be considered for collecting, preparing and produced as key performance metrics.

Sr. Project Manager

Confidential

Responsibilities:

• Led team as the infrastructure Project Manager.
• Managed the Red Hat JBoss server upgrade and server inventory project.
• Key player in the implementation of MS configuration tools.
• Active participant in the Directory Federation Services (ADFS) upgrade.
• Implementation of Rightfax upgrade and new telephone system across remote sites.
• MS-System Center Config Manager (SCCM) 2012 implementation and launch.

Sr. Program Manager/Project Manager

Confidential

Responsibilities:

• Working with VP-Client Services, helped maage a $167M regulatory remediation program for the Business Analyst and Business Analyst. This included highly political coordination and facilitation of all activities related to the disposition of a $4.5B remediation fund on behalf of thirteen of the nation’s largest mortgage banks.
• Assessment and implementation of existing project schedule, risk and change management processes. This project had a $3.2 billion payout, with 4+ million payees.
• Created process and data flow documentation of securities line of business, including the technical architecture of current electronic claim filing processes and procedures.
• Culture changes via mentoring of E2E thinking, opening of “bad blood” communication channels between IT and the business, knowledge sharing and cross company training.
• Created both business and technical Architecture Diagrams to articulated interfaces and handoffs to gain consensus on ownership and metrics.

Fulfillment Program Manager/Project Manager

Confidential

Responsibilities:

• Creation, validation and implementation of corporate wide fulfillment requirements to perform the processing of all Individual & Family Business (IFB). Included all outgoing communication, printing, stuffing, mailing and data archiving for all medical health Plans brokered on MNSure health portal.
• Coordinated/Facilitation of all interface requirements with TPAs via multiple agile development teams internal and external to client
• Program Manager interfacing with HealthEdge account staff and providing management and implementation of fulfillment requirements from 15 business work streams, 3 vendor handoffs and coordination of multiple in-house administrative groups using HealthRules, integrated with HPExstream, to deliver IFB correspondence & fulfillment needs.
• Created and facilitated “Road Show” presentations to each business unit for requirements sign-off. This included all correspondence formats, printing, mailing with a document management & identity approval, and proposed naming conventions.
• Performed business analysis on existing fulfillment and print operations proposing future operations improvements with streamlined processing.

Project Manager and Vendor Service Manager

Confidential

Responsibilities:

• Established business, technical and data requirements with vision to global rollout of the HP-Portfolio and Project Management tool (HP-PPM).
• Aligned Project and Program Reporting to support the overarching enterprise Portfolio Mgmt. reporting.
• Aligned change management and QA schedules to support HP-PPM project plan.
• Business Process Improvement (BPI) analysis and validation of technical and transaction call centers and the Global agent servicing and operations centers.
• Integration of Activity Based Costing (ABC) and analysis of cost savings in global operations and transaction processing.

Integration Project Manager

Confidential

Responsibilities:

• Integration Manager for operational deployment including Benefits Workstation, CRM and Knowledge Base. Coordination and facilitation of 12 business workstreams, 2 vendors, and internal Infrastructure, release management and data management and retention and application support teams.
• Improved Agile knowledge and business support within all layers of the organization via mentoring Product Ownership, MVP concepts, and adaptability to client needs.
• Delivery Manager for enterprise data quality and BI reporting, including enterprise user acceptance testing within Agile and iterative environments.
• Creation of new business model and process framework ensuring new cost analysis and product/service flexibility and adaptability for customer service.
• Complete replacement of all banking services including treasury and new GL accounts.
• Complete service outsource of disability benefits administration and customer service.

Sr. Business Analyst/Project Manager

Confidential

Responsibilities:

• Implementation of new enterprise billing and financial framework including policies, practices, processes, BPI metrics and BI data management.
• Cross Organization SAP Upgrade and implementation of the FS-CD module.
• Acting Product Owner and Voice of the Customer (VOC) input for all products, flexible billing presentment & payment options and consistency in regulatory compliance.
• Multiple improvement initiatives on Contact/ID Card processing using Pega BPM. Other tools evaluated were: Pega CRM, SalesForce.com, Prophet CRM, and PMAM CRM.

Sr. Business Analyst

Confidential

Responsibilities:

• IT and business strategy alignment.
• Corporate shared services business model, processes and SLAs.
• Financial and asset management processing with continuous improvement.
• Implemented software quality strategy, definition and processing.
• Implemented “iterative waterfall” release management with “get to market first” selling strategy

Sr. Business Analyst

Confidential

Responsibilities:

• System consolidation of commercial and individual benefits products delivering cost savings of $850K annually.
• Completed implementation for automation of BI for all management tier decision management.
• Created and implemented fully automated operational metrics and dashboard.
• Automated testing of converted software and data quality.

SSI - Shell Services International (Shell Oil Company)

Confidential

Responsibilities:

• Program Manager for global rollout of Shell Oil’s policy & procedures pertaining to Sarbanes Oxley Act (SOX) including thirteen instances of SAP.
• Identified 20 - 25 key delivery processes for improvement including business case, transition plan and expected performance metrics.
• Implemented “agile like” framework to deliver SAP interfaces with improved TPA connectivity and measurable cost savings.
• Converted 32 business units from standalone SAP instances over to the most appropriate global instance.
• Assessed all operational work processes and established best practices and metrics.
• Developed global customer business relationships including new business gathering.
• IT interfaced with executive business levels for all services and customer satisfaction.
• Defined business cases and reported all cost savings on quarterly and annual basis.
• Converted from allocation based costing to activity based costing & implemented rolling 18 month budgeting and continuous forecasting.
• Sales Force automation with implementation of Miller Heiman sales framework and SalesForce.com.
• Market analysis including situation analysis, market segmentation, recommended strategy and alternatives.