Professional Summary:

• A seasoned technical Business Systems Analyst with 7 years of experience in Business Analysis, Requirement Analysis, Business Processes Management(BPM), Business Process Modeling, Project Management/Coordination in Multiple business domains Like Banking/Financial, Health Care industries, and adaptable to other industries.
• Have good knowledge of Business Requirement Documents (BRD), Functional Specification Documents (FSD), Use Case Specifications, and Requirements Traceability Matrix across the project Deliverables using Agile, Rational Unified Process (RUP) and Unified Modeling Language (UML) methodology using OOAD process and modeling tools.
• Proficient in developing Use Cases, Sequence Diagrams, Collaboration Diagrams, State Diagrams, and Activity Diagrams based on UML Methodology using tools like MS Visio, MS Word and MS Excel.
• Involved in Business Process Automation with PEGA systems Smart BPM suite – PEGA RULES Process Commander (PRPC) and certified PRPC 6.1 Business architect (CBA).
• Hands on experience using PEGA SCRUM and Smart BPM methodology PRPC Application Profile, Application Express, Document Wizard and Application Enablement Wizard, CPM.
• Experienced in facilitating Joint Requirement Planning (JRP), Joint Application Development (JAD) with Business User Groups, Subject Matter Experts, and IT to limit the change process and develop the design.
• Experience with Gap Analysis to check the compatibility of existing systems with new business requirements.
• Involved in developing, executing and managing User Acceptance Testing (UAT), Quality Assurance (QA) in reviewing Test Procedures and Test cases, reviewing and maintaining Test script both manually and Automated.
• Good Experience with Rational, HP/Mercury interactive, and MS tools like Rational RequisitePro, ClearQuest, ClearCase, Test Director, Quality Center & WinRunner, Microsoft Project, Access, Visio, Word, Excel, PowerPoint.
• Have good knowledge of Database management and Data Warehousing. Hands on experience in writing Database Queries, Stored procedures, Joins, Functions and Triggers in SQL Server, Oracle 8i/9i/10g, MS Access.
• Highly motivated, organized and target oriented team player who enjoy working with multi-functional team towards common goal.

Skills Summary:

• Proficient in DCO tools
• PEGA SCRUM
• Smart BPM Methodology
• Report Preparation
• Written Correspondence
• Finance Domain
• Project Management
• Scheduling
• Onsite/Offshore models
• Insurance Billing
• Accounting/Bookkeeping
• Process Modeling
• Professional Presentations

Technical Skills
Languages/Technologies:Java, J2EE, JSP, Servlets, C, Visual Basic, ASP, HTML, DHTML, PL/SQL, SQL, UML
Operating Systems : Windows NT/2000/XP, UNIX, Linux
Scripting : VB script, JavaScript
Application / Web Server: WebSphere6.0, WebLogic8.1, Tomcat, JBoss
Databases : Oracle 8i/9i10g, SQL Server, MS Access
Methodologies/Tools : UML, MSOffice, MSVisio 2003, MS Project2003, Rational Rose, Rational ClearQuest, Rational ClearCase, Rational Requisite Pro, Rational Test Manager, PRPC, CPM
Web Technologies : HTML, DHTML, XML, XSLT, SAX, DOM
Testing tools : HP QC, Win Runner, Test director, JUnit

Education:
Bachelor of Computer Science & Information Technology,
M.B.A in Finance

Certifications:
PRPC V6.1 Certified Business Architect (CBA)

Professional Experience:

Confidential, (PA) Feb 2012 – Present Sr. Pega Business Architect

Description: This project is to design and develop a Call Center application referred to as “CSD” (Customer Service Desktop). It is being built to replace a legacy Call Center app called INSINQ.
Develop PEGA CPMHC BPM driven solution that closes the gap between various organizational operating silos by managing all aspects of customer interactions via one centralized system.

Responsibilities:

• Involved in identifying the project stakeholder goals and defining project scope.
• Managed customer expectations for project outcomes to ensure full understanding of risks, trade-offs and scope alterations.
• Involved in using the OOTB features such as CTI functionalities, In-bound correspondence.
• Identified business objectives and the corresponding business requirements.
• Created Business Use Cases and corresponding Atomic Use Cases.
• Led and facilitated DCO sessions with impacted business unit SMEs to capture detailed project requirements.
• Followed up on parking lot items in timely manner with corresponding owners in order to get closure on the product requirements.
• Created TO-BE Process Flows maps for review with the business team.
• Created detailed atomic use cases.
• Created data dictionary to document property attributes.
• Created work type process workflows in PRPC
• Created Mock-up forms, where appropriate, for better visualization and understanding of the proposed software solution

Project Environment:
PRPC 6.1, CPMHC 7.4, Microsoft Visio, Clarity, Java, JavaScript, XML, HTML, Oracle 10g, DB2

Confidential,CT Jan 2011 – Jan 2012
Sr PEGA Business Architect
Description: United health care services leveraged PRPC unified platform to create an integrated health management system and tailored health portal to assist customers by efficiently providing healthcare member services & provider services and eventually replace the legacy applications.

Responsibilities:

• Worked with the various business teams to gather business requirements, designed prototype of the system and presented to the business users/managers.
• Responsible for gathering, analyzing, and documenting business requirements; writing use cases (UML), functional and non-functional specifications based on information gathering sessions with business unit stakeholders and technical team members.
• Followed the UML methodology to Create UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Collaboration Diagrams, Data Flow Diagrams (DFD’s) and MS Visio and thus defining the Business Process Model and Data Process Model.
• Created High Level Class structure, Workflows and Rule sets in PEGA PRPC
• Mentor and train client business stakeholders in key PRPC Functionality (Worklist, Workbasket, Get Next Work, Access Group, Work Group, Portal).
• Understanding of rules, Properties, Embedded Pages and Correspondences.
• Created agents which will run in the background to generate daily, weekly and monthly reports.
• Prepare user guide and training materials technical training and user support to business groups.

Environment:
UNIX, PRPC v6.1,CPMHC 7.4, MSVisio, Rational Requisitepro v7.0, Rational ClearCase, Clearquest.

Confidential,NJ Jul 2010 – Dec 2010
Sr PEGA Business Architect
Description:
TD’s Due Diligence services help loan buyers and sellers make better decision on how they price portfolios and manage risk. Due Diligence services are provided on residential, commercial and consumer loans. TD develops a number of tools to easily identify and stratify deficiencies which help the client take appropriate action. The clients are provided with these reports which help them understand the quality of securities that they are considering for purchase or that they own and are considering for sale.

Responsibilities:

• Gathered user and business requirements through interviews, surveys, and observing from portfolio managers and UI (User Interface)
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
• Involved in Inception Phase and prepared Logical Data Models that contains BRD and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Conducted DCO sessions with team members, SME, vendors, users and other stakeholders for open and pending issues.
• Used PEGA Application Profiler to capture requirements and objectives into smartBPM and Document Wizard to automate creation and maintenance of documentation.
• Created Mock-up forms for better visualization and understanding of the software solution. Regularly worked with the CMA (Content Management Application) and CDM (Content Display Management) teams.
• Played a major role in Interface testing, system testing both manually and automated.
• Created and managed project templates, use case project templates, requirement types and traceability relationships in RequisitePro.
• Authored progress and completion reports using Application accelerator which were then submitted to project management.
• Exclusively used SQL, for designing modifying and maintaining the SQL Server Tables, Views and Stored Procedures accordingly for coding and submission of data files.
• Developed strategies with Quality Assurance group to implement Test scripts in HP/Mercury Test Director for stress testing and UAT (User Acceptance Testing)
• Collaborated with Quality Assurance Analyst in Automated and Manual Black box testing using HP/Mercury\'s WinRunner.
• Suggested measures and recommendations to improve the current application performance.

Environment:
Oracle 10g, PRPC v5.5, MS Visio 2003,Rational Requisitepro v7.0, HP Quality center, Rational ClearCase.

Confidential,MI Aug 2009 – Jun 2010
Sr PEGA Business Analyst
Description: Chrysler Financial is an independent financial services company offering retail financing programs in the United States through franchised automotive dealerships of all brands with over one million customers. The PRPC and CPM application, Online Accounts Management involved facilitating various features for online and CSR services for the customers. This optimized the client interaction to improve service effectiveness and operational productivity of Chrysler.

Responsibilities:

• Created and reviewed business requirements and functional specifications.
• Interacted with key business users to collect requirement and business process information.
• Developed Requirements Traceability Matrix (RTM) using Rational Rose to trace each software requirement to test case.
• Lead process discovery phase and creating discovery maps, generating work flows from maps.
• Led the DCO sessions to create application profile identifying actors, objectives, work types, use cases and documented atomic use cases for user profile/search/edit/billing/reports.
• Confine the customer profile information in a unified view which has contact/billing/payment information.
• Comprehensively worked with requirement gathering for enterprise reporting system-using AA.
• Designed and developed Use Cases and UML models using Rational and developed Sequence Diagrams, OOD using UML.
• Worked on developing strategic partnerships with the business unit to build a sound knowledge base of the business line, including the business plan, and process and revenue streams.
• Used CPM for both Live and non live interaction which record activities and service cases.
• Routing work objects to workbasket then to worklist and assigning service levels in the CPM application.
• Acted as a liaison between the business line, operations, and the technical areas throughout the project cycle.
• Assisted in managing project schedules, documentation and test plans, worked on preparing project plans and also managed changes to the scope of the project.
• Worked with the QA team in testing the upgraded system for data retrieval, using complex SQL queries.
• Demonstrated key functionalities of CPM to client and recommended changes for improvement with an emphasis on automation and efficiency.
• Conducted benchmarking activities to identify PRPC best practices.
• Performed activities supporting the roll out e.g. the UAT template for Business User for QA, QA Action Item Register Template, and the User Sign Off, the Help Desk Script and Action Steps and Site Maintenance document.

Environment:
Java, JSP, J2EE, Rational Rose, MS-Visio 2003, , MS SQL Server 2003, PRPC v5.5 , CPM 5.2, DCO, WebSphere5.0, Clear Quest.

Confidential,CT Jul 2008 - Aug 2009 Business System Analyst

Responsibilities:

• Extensively involved in implementation of effective requirements practices, including gathering User Requirements, and analyzing User Requirement Document (URD), and functional specification document (FSD), use and continuous improvement of a requirement gathering processes.
• Applied RUP methodology with its various workflows, artifacts and activities to manage life cycle from Inception to Transition phase.
• Performed in depth Gap Analysis with different business groups to ensure that the system initiatives are met. Analyzed, documented and managed all project requirements with RUP methodologies
• Acted as liaison between external clients and SMEs to generate and standardize product requirements specification documents such as URS/FRS/Usecases.
• Created As-Is and To-Be model for the application.
• Employed UML methodology in creating UML Diagrams such as Use Cases, Sequence Diagrams, state Diagrams, Activity Diagrams and business process and workflows.
• Was engaged in applying CMM standards which provided guidance for improving organizations processes and the ability to manage the development, acquisition, and maintenance of products or services providing to its clients.
• Involved in designing & determined 3-tier architecture for the claim processing system. Assisted team lead in developing Requirements Traceability Matrix (RTM) to trace the relationship between business and functional requirements to test cases. Prepared and executed different Test Cases and Test Scripts.
• Documented and maintained the Source to Target Mappings and Business Rules throughout the project
• Involved in conducting Functionality testing, Integration testing, Regression testing and User Acceptance testing (UAT). Provided analysis and insight to QA Team in defects and bugs tracking

Environment:
Windows NT/2000, MS SQL Server, Rational Unified Process (RUP), CMM, UML, Rational Rose & RequisitePro, Mercury Quality Center & TestDirector, Clear Quest, MS Outlook.

Confidential,NY May 2007 - May 2008
Business Analyst
Credit Mismatch Resolve (CMR)
Description:
CMR, a web-based application implemented on J2EE platform, is designed to handle all Fixed Income products such as Government Bonds, Municipal Bonds, and Corporate Bonds. The system provides its users, the firm’s Sales group, and the ability to enter, view, modify, search and allocate trades. Once the sales person enters the trade in Resolve and the traders enter their side of the trade (in a different system), the middle tier system (MTS) does the matching to compare the details of these trades. Based on the degree of matching the trades are marked ‘matched’, ‘partially matched’ or ‘open’. Users can also search on a trade with available information. The oft-repeated sales credit mismatch is minimized through resolve.
Responsibilities:

• Served as a primary liaison between business unit and systems department providing leadership and defining, business systems requirements, with the intent of automating and increasing business unit effectiveness and efficiency.
• Develop, derive and clarify specifications for system related projects to ensure business unit needs are identified and communicated and to ensure technical programmers understand the functional requirements of the business unit.
• Analyzed the Strategies of this multi currency, multiple securities fund.
• Refined and realized Use Case models and created UML diagrams to reflect use case text narratives.
• Coordinated the development, design and execution of user acceptance testing programs.
• Presented periodically with both business unit and technical programmers throughout the lifecycle of the project to track progress, identify changes and to ensure changes are communicated to both the business unit and technical staff.
• Provide analysis support and recommendations to management regarding major system conversions and enhancements.
• Converted Business Requirement Documents to Functional Requirements.
• Developed the data mappings with the specification of detailed transformation rules.
• Understand the Business Process/Requirements for the Remit one System.
• Involved in Production Support / Design and Development / Future initiatives.

Environment: RUP, Visio, UML, Use Cases, MS Office (Word, Excel, Access, PowerPoint, Outlook) and MS SQL Server 2003.

Confidential,NY Aug 2005 – Apr 2007
Systems Analyst
HR Tool Box Portal
Description:
Developed a Database to provide NXP (PHILIPS) managers, HR employees, and new-hires an information system that enables these NXP personnel to provide and access to important functions and responsibilities for specific employee positions within the company.
Responsibilities:

• Requirement gathering and documentation of critical business processes. Wrote Use Cases using Rational Rose, functional specifications and business rules.
• Conducted Use Case walkthroughs in an effort to identify and realize the processes and flows involved in the new system.
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML methodologies.
• Created Use-Case Models using Rational Rose to depict Actors and Use-Cases in various Business Processes and identification of Basic/Alternative flows and definition of preconditions and post-conditions of the System.
• Involved in conducting JAD sessions with various stakeholders like users, business experts and management staff for understanding requirements, vision, scope and highly critical areas of the application.
• Involved in Analysis of the functional requirements and designing the System Structure.
• Created Mock-up forms for better visualization and understanding of the software solution.
• Created and managed project templates, use-case project templates, requirement types and trace-ability relationships in Requisite Pro.
• Examined, analyzed and model Test plans Use Case Model cases & Test procedures based on RUP methodology.
• Developed an interactive UI using HTML, DHTML.
• Wrote JavaScript scripts for performing various functions in the web pages.
• Implemented CSS for custom built styles used in various pages.
• Involved in the complete study of the in-house requirements for the data warehouse.
• Analyzed the DW project database requirements from the users in terms of the dimensions they want to measure and the facts for which the dimensions need to be analyzed.
• Prepared the questioners to users and created various templates for dimensions and facts.
• Conduct User Acceptance Testing (UAT).
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Created hash tables used for referential integrity and/or otherwise while transforming the data representing valid information.
• Enabled Proper selection of the hash table design parameters for faster table look-up.
• Maintained warehouse metadata, naming standards and warehouse standards.
• Designed and developed Packages, Stored Procedures, and Functions for business logic as required.
• Imported and exported repositories across projects

Environment:
IBM DB2/UDB Universal Database Oracle 8/9i, MSSQL Server 7.0, HTML, CSS, DHTML, XML, C++, UNIX, Windows NT