PROFESSIONAL SUMMARY:

• Over 5+ years of IT experience in the Confidential CRM Platform both as Administrator and Developer
• Good knowledge on Apex development in creating custom Objects, custom Tabs, Triggers, Apex Classes, Force.com API, Standard Controllers, Custom Controllers and Controller Extensions
• Designed junction objects and implemented various advanced fields like Pick list, Controller/dependent picklist Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Developed Visual force pages, Visual flow and Custom Objects using Apex Programming on Force.com Platform
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Confidential platform.
• Excellent understanding of Org hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules.
• Experienced working with Confidential sandbox and production environments, also with Eclipse IDE Force.com Plug - in environments
• Experienced in integration of Confidential with external applications by using Web Services API, Metadata API, SOAP, and IBM web sphere
• Good experience in designing Front-end using Dynamic Visual force pages, Components, HTML 5, CSS 3, JavaScript, JQuery, Bootstrap, Media Queries
• Excelled in working with various Confidential standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.
• Experience with tools like Apex Data Loader, Eclipse IDE and Force.com IDE.
• Worked with SOQL, SOSL, Visual force, APEX, ETL, SOAP API Force.com and Web services API.
• Experienced in JAVA/J2EE technologies, Oracle and SQL.
• Experience in wide range of languages and technologies such JSP/JSF, AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, XML, and SOAP.
• Experience in integration of salesforce with ETL.
• Used Force.com platform for developing feature-rich and user-friendly Visual Force pages for enhancing SFDC UI.
• Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle, SQL, PL/SQL and MS Access.
• Experience with Adobe Flash, Service Cloud, Sales Cloud, Lightning and Chatter.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical and presentation skills.
• Strong understanding of fundamental business processes, excellent Communication and inter-personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS:

Sales force.com Technologies: Standard /Custom Objects, Workflows & Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Workflow Rules, Validation, Record Type, Role Hierarchy, Page Layouts, Dashboards, Force.com IDE.

Tools & Technologies: Force.com Explorer, Force.com Data Loader, Informatica, Cast Iron Systems, Force.com Excel Connector, Force.com Platform(Sandbox and Production), App Exchange Applications.

Web Technologies: Web Services, HTML, DHTML, CSS, XML, Java Script, Informatica.

Languages: Java J2SE, C, C++, APEX, SQL, SAS

Office Tools: MS Excel, MS Word, MS Powerpoint, MS Project, MS Outlook, MS SharePoint and MS Visio

Operating Systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX, IOS, MAC.

Methodologies: SDLC, RUP, AGILE, UML, Waterfall

WORK EXPERIENCE:

Confidential, Minneapolis, MN

Sr. Salesforce Developer

• Designed a self-service capability for business to have one ‘Contract Hub’ Portal that is simple, easy to use, and accessible by all the Confidential employees. New portal aims to replace the need for phone calls, sending emails and other needless processes for contract team’s engagement, and provide self service capabilities using the portal’s distinct functions.
• I have designed this solution utilizing the self- service Sales Force functionality as well as APTTUS tools and processes to facilitate certain Contract related functionalities for Portal Users without much hand holding by the Contracting team.
• I have worked with business team, to identify System Users, Contracts Managers and Work queues to route all types of Portal requests as needed and also created workflows and notifications are part of this solution.
• Created new custom fields and query these dynamic profile fields accordingly for submitted Contract requests from portal and also I ensure that these dynamic fields are added and mapped accordingly in ‘Process builder’ to make sure auto populate ‘Agreement’ object data.
• Provided an improved workflow functionality that allows for the reporting of business volumes, workload, performance, and cycle time metrics to the One Confidential Contract Team leadership, and other Confidential stakeholders as needed.
• Involved in data migration, upl oa ded al l of th e acti v e l y u s ed c on trac t t em pl ate s using Apex Data Loader.
• Created user Roles and Profiles, security controls and sharing settings.
• Worked on various SFDC standard objects like Agreement Request, Agreement, Accounts, Contacts, Leads, Reports and Dashboards.
• Improved data quality for Sales Cloud users by cleaning bad data, updating the data model for standard and custom objects.
• Expanded Service Cloud usage to 3 new departments by implementing new record types, configuring assignment rules.
• Implementation and support of Sales Cloud, Service Cloud programs on Salesforce and OWC
• Implementation of Enterprise Territory management, security controls, accounts, programs and associated programs
• Experience with Service Cloud and Sales Cloud Functionalities.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
• Implemented the requirements on Confidential platform and Force.com IDE Plug-in using Eclipse.
• Experience working in service cloud, marketing cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Worked on various App Exchange products according to the needs of the organization.
• Worked on various Confidential standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intoSalesforce.com, checking for the correctness of the data.
• Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Configured and Integrated Salesforce with Oracle database.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. Worked on Apex classes, controllers, controller extensions.
• Designed various HTML Email templates for Auto-Response to customers. Deployment of code from sandbox to production using Force.com IDE tool.
• Created Visualforce pages and Visualforce components to achieve custom functionality. Wrote SOQL, SOSL considering the governor limits.
• Integrated Salesforce CRM with Siebel CRM explicitly using web services API.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers, Confidential Data Loader, Workflow & Approvals, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in.

Confidential

Salesforce Admin/ Analyst

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Closely worked with Confidential consultants while implementing the solutions.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing Confidential maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Implemented various Custom Reports and deployed them for different business user levels.
• Involved with Confidential Premier Support and handled the support cases with the help Confidential support.
• Administrated and monitored the company's Sales force CRM application.

Environment: Confidential CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Confidential

Web Developer

• Involved in the development of various web applications using HTML, Javascript, Ajax.
• Developed and wrote complex SQL queries to retrieve data from MYSQL database
• Designed and created Entity-Relationship diagrams, parent child relationship keys,identifying primary and referential integrity constraints for the tables
• Used JavaScript for client side validations and Extensively worked with session and cookies
• Actively participated in team meetings and regularly interacted with peer developers
• Worked in the direct interaction with the end users to gather requirements and converted them into functional requirements
• Developed and managed application in WAMP (Windows, Apache, MySQL, PHP) environment
• Extensively involved in creating forms, Sessions, Cookie, and File Upload features using PHP
• Documented business rules, functional and technical designs, test cases and user guides for the application