PROFESSIONAL SUMMARY:

• Overall 6+ years of experience in Information Technology.
• 3+ years of experice in Salesforce Administration. 6+ months as salesforce developer.
• Work with Nimble Association Management system integrated with salesforce.
• Worked with customized solutions on force.com platform using apex classes and triggers, visual force, Force.com IDE, SOQL, SOSL .
• Expertise in managing and configuring systems CRM, ERP, Accounting, Finance.
• Ability to work in fast peace environment.
• Worked with sales cloud, service cloud, force.com, chatter and app - exchange on salesforce.
• Performed data migration to salesforce system using data loader tool with team.
• Experience in the complete life cycle of project development (SDLC) including system analysis, design, development , testing, deployment and maintenance.
• Expertise in SFDC administrative tasks like creating profiles, roles, users, page layouts, approvals, workflows, validation rules, reports, dashboards, tasks and actions and process builder .
• Proficiency in designing custom validation rules, custom objects, custom fields, roles, page layouts, workflow alerts & actions, pick lists, approval processes, record types, custom tabs.
• Worked with technologies such as CSS, JSP, JavaScript, JQuery, REST, HTML, XML, and SOAP Services.

TECHNICAL SKILLS:

• Salesforce.com
• Reporting
• Process builder
• Visual workflow
• Workflow Rules with Validations
• Users and security
• Different apps and custom Objects
• Data.com
• Work-bench
• Jitter-bit
• Lightening basics
• App Exchange
• Schema Builder
• Reports and Dashboard management
• SOSL
• SOQL
• force.com IDE
• Triggers
• SOQL
• SOSL
• Visual force Pages
• Dr. Explain (UM tool)
• C
• C++
• JAVA
• C#.NET
• Apex
• Visual force /DB: MS. Access
• MS SQL Server
• racle 10g
• HTML
• DHTML
• PHP
• JavaScript
• CSS
• XML
• XSD
• XPATH.
• WSDL
• SOAP
• REST API
• Waterfall
• Agile(Scrum)
• MS Office
• Visio
• E-Draw MAX
• Photoshop
• ASANA Project tool
• SharePoint
• Proceeder
• ASANA.

PROFESSIONAL EXPERIENCE:

Salesforce Admin/ Developer

Confidential, Downtown, Washington D.C

• Developed custom visual-force pages for auto response email for billing and order confirmation.
• Worked with external vendors with Higher Logic integration with salesforce/Nimble.
• Perform CRUD operations using Data Loader tool from CSV file.
• Perform some research and work on tool like AfApex tool that performs data migration from one org to another org including configurations and related metadata.
• Managed community hub users and community hub profiles, cards layout and buttons.
• Worked on reports, Dashboards, Workflows, Auto-Response, Email-alert, Process builder, flows, custom objects, Standard objects.
• Managed community users account and profiles settings.

Salesforce Admin/ Developer

Confidential, Philadelphia, PA

• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Campaigns, Report Types, Reports and Dashboards. 
• Developed page layouts, search layouts to organize fields, custom links, related lists
• Involved in developing APEX triggers, classes, test methods & visual force pages to display alert messages, custom reports, dashboards and deployed reports to specific folder.
• Created organization role hierarchy, workflow rules, related tasks, time triggered tasks, email alerts, profiles, permission sets and implemented record-level and field level security and configured the sharing settings salesforce.com platform. 
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks creating and maintaining user profiles and privileges.
• Responsible for performing administrative functions in salesforce.com CRM such as create/modify pick-lists, dependent pick lists, lookups, master detail relationships, field validation and formula fields to the custom objects.
• Provided training to internal business users to use application and develop their own custom reports and dashboards.

CRM Application Admin/ DBA

Confidential, Philadelphia, PA

• Managed and monitored Database on daily basis in SQL Server 2008 and SQL server 2014.
• Designed Maintenance Plan in SQL server 2008 for weekly and monthly backup.
• Created Reports using report builder tool and managed reports on report server.
• Managed PEO CRM system and addresses issues from system and resolve them.
• Analyzed Database System and work flow to identify issues in database.
• Issued tickets on support portal (online ticketing system) to vendor for PEO system to discuss technical issues. Managed SharePoint documents and MS dynamics system and resolve issues.
• Provided training on existing applications and new Salesforce applications to users.
• Prepared documentation for Salesforce applications and Disaster Recovery plan with team.
• Involved in implementation and migration of new salesforce instance.
• Worked with team to integrate SharePoint, outlook and SQL server integration to Salesforce.
• Performed demonstration on tools like DB-amp, dell boomi and Informatica to demonstrate integration functionality.
• Managed Salesforce standard objects, custom objects, users, reports and dashboards.
• Researched and gathered information on Salesforce integration techniques and tools.

Salesforce Administrator/ Analyst

Confidential, Minneapolis, MN

Responsibilities:

• Interacted with various business team members to gather and document the requirements.
• Prepared Business Requirement documents (BRD), Functional Requirement Documents (FRD), User Requirement Document (URD), essential in bridging the gap between Business Management and the Development Teams.
• Worked on various Sales force.com Standard objects such as Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed and implemented Custom Objects, Custom fields, Page layouts, Custom tabs and Components to suit the needs of the application.
• Created Workflow rules and defined related tasks, email alerts, and field updates to automate various manual processes.
• Worked on Record Types, Validation Rules, Approval process, Triggers and Page Layouts.

Salesforce Administrator/ Analyst

Confidential, Philadelphia, PA

• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts.
• Managed page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages. Developed Permission Sets, Assignment rules.
• Created various Standard and Custom Reports / Dashboards and Report Folders to assist managers to better utilize Salesforce.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com Objects used it to read, extract, and load data from comma separated values (CSV) files.
• Responsible for writing technical specifications and Generated training documentation as needed and provided training.

Database Administrator

Confidential

• Managed databases for central office, different databases like accounting, Billing, library Databases on SQL Server 2008. Upgrade database from Access platform to SQL Server 2008 R2 and Oracle 9i with team, & managed documentation with diagrams.
• Managed table relationships, performed backup and restore. Monitor SQL Server error logs and event viewer logs to isolate and correlate any issues.
•  Implemented database maintenance plans for backup and recovery of databases.
• Migrated Interdepartmental database from access 97 to SQL Server 2008 R2. 

IT Business Analyst

Confidential

• Conducted user interviews, gathered requirements, and analyzed the requirements.
• Analyzed Business Requirements and created Use Cases, Use Case Diagrams, Navigation Flow, Business Flow Diagrams (BPM) and Work Flow Diagrams for applications and created Activity Diagrams, State Chart Diagrams using MS Visio.
• Performed analysis of project from scratch with team and prepare DFD'S data dictionary, structure English code using SDLC/UML methodology for specific module.

Software Engineer

Confidential

• Worked with Java and J2EE technology with Swing GUI controls to design user interface.  Involved in all phases of Software Development Lifecycle including Requirements. 
• Implemented User Interface (front-end) screens using JSP, HTML, CSS and JavaScript. 
• Developed screens using JSP, DHTML, CSS, JavaScript, JQUERY, MVC, Java and XML. 
• Helped to develop Various CRUD operations by using REST full /Soap web services.