SUMMARY:

• Demonstrated skills in Team Building, Project Management, and Managerial Leadership of technical personnel and direct reports.
• Strong combination of Managerial, Technical and Customer Relations’ skills. Providing Departmental expertise in all technical matters.
• Excellent Technical Analysis and Writing abilities.
• Experienced Developer in C#, VB, Visual Studio & SQL2005 /8
• Published writer of Technical White Papers and Deployment utilities.
• A proven highly effective Liaison between end user, Technical and Management personnel.
• Former Military Special Operations Soldier with exceptional attention to detail and proven charismatic leadership style.
• Technology Expert with demonstrated capabilities in High Profile, High Stress environments.
• Consistent record of highly satisfied clients and completing projects on time and on budget.
• Experienced in both Software Development Management & Operations Infrastructure Management.

PROFESSIONAL EXPERIENCE:

Manager IT

Tulsa, OK

• Successfully implemented ITIL process definitions and procedures
• Introduced automation, consistency and accountability in service delivery framework.
• Responsible for multi - million dollar resource management & utilization budget planning.
• Managing decision maker for Confidential.
• Leadership in Management Reporting & Enterprise Consulting creating and deploying effective change management methodologies.
• Conduct regular in depth service, process and architecture audits and improvements meeting many federal regulated guidelines. (CJIS, HIPAA, PCI)
• Instrumental in employee retention, motivation, training and advancement initiatives.

Director IT / Enterprise Architect

Everett, WA

• Strategic business strategy and planning lead, organizing and implementing yearly business strategy and budget planning efforts.
• As Enterprise Architect and Board Member, utilized extensively for preparations in participating on “Confidential”, a business media deal.
• Responsible for budget, process, security, manufacturing and departmental reviews.
• Directly promoted business marketing efforts by participating in B2B negotiations and contract reviews.

Technical PM

Bellevue, WA

• Six month project to design, plan and implement Microsoft “pop-up” stores in preparation for Windows 8 launch.
• Included full upgrade and design of global HVAC monitoring and control systems as well as lead deployment of the customer experience program for the “Surface” reveal and marketing strategy.

Manager IT

Tulsa, OK

• Group Manager of 10 direct reports for the core “Directory Services” team.
• Hiring and decision leader responsible for all Intel based servers, E-Mail, SharePoint, Web Proxy and Core networking Services.
• Created a framework for Annual Budgeting, Technical Planning, Deployment and Tier 3 Exchange 2010 upgrade as well as AD Security, and Primary DMZ Auditing & Remediation.

Services Delivery Manager

Tulsa, OK

• Designed, created and implemented an entirely new Managed Services Division for Confidential.
• Created operational guidelines for working business practice including: a new Tier 1 Help Desk, VM Ware Server Environments, “In The Cloud” Backup solution, Pre-Sales Demo Environment (with Remote access and full VMWare recovery capabilities), custom scripts for internal reporting and billing, Technical Screening for IT resources, enterprise firewall settings and remote management procedures, disaster recovery policy & procedures, and a 3 tier software change control and patch management strategy for managed customers.
• Concurrently acted as hiring and technical skills supervisor as well as Sr. technical resource and Subject Matter Expert for many Microsoft technologies including Exchange 2010, SharePoint, Active Directory, BizTalk, Communications Server, Small Business Server, and Windows 7.

IT Manager 

Bellevue, WA

• Manager of Technology and Enterprise Architect for a diverse and multi-faceted healthcare IT department, responsible for operational excellence and software development with 11 Direct Reports.
• Successfully led a multi year migration project of legacy COBOL systems to .NET using BizTalk for a HIPAA transaction gateway.
• Also drove a MOSS 2007 Deployment, Clarion CX300 SAN implementation, Avamar backup solution with Application Extender (Documentum) and E-mail Extender.
• Conducted Annual Performance Reviews, Strategic Planning & Budgets, Disaster Recover Initiatives, Licensing and Compliance Governance while maintaining Vendor & Contractor Relations.
• As Sr. Enterprise Architect designed and led all initiatives to upgrade communications gateways, DMZ architectures and a complete new Company Transactional Database utilizing custom ETL code and Reporting System to replace the legacy primary business systems.

Owner Operator

 Duvall, WA

• Owned, Managed and Operated an independent Audio/Visual production house and independent Technical Consulting Group.
• Providing Technical Consulting to such businesses as: HMA (Regence), Redmond Technology Partners, Waggener Edstrom, Tripwire, and the Boeing Museum of Flight.

 Confidential

Consultant II

Redmond, WA

Responsibilities:

• Acted as Senior Enterprise Architect and Technical Lead for adoption of a single Active Directory Enterprise to encompass over 60 participating State agencies.
• Responsible for reporting and presentations to both Microsoft Senior Executives as well as Top governing bodies for the State of Washington.
• Weyerhaeuser
• Acted as Lead Architect and advance liaison for acquisition and incorporation of “Trust Joyce” a newly acquired business asset.
• Documented, Planned, Presented and Implemented Vision Scope, Technical Specification and Proof of Concept to Senior Weyerhaeuser Executives.
• Created and tested Microsoft Best Practices for integration of Novell environments for Multiple Domain Active Directory Forests.
• SAFECO
• Performed as Technical Lead and Architect for 4,000 seat Exchange 5.5 to Exchange 2000 project.
• Incorporated existing legacy system as well as scale for company wide deployment of 70,000 seats.
• Acted as chief Technical Writer and Top line Technical Support during testing and deployment.
• Kaiser Permanente
• Designed, Implemented and Deployed Domain upgrade plans for CMS NT domains to Windows 2000.
• Re-Designed and implemented core technologies like DNS infrastructure to support Active Directory.
• Operated as Technical Lead throughout Deployment.
• Holland America
• Re-Designed and implemented core services and domain Architecture for a Microsoft Flagship partner in Windows 2000 Active Directory.
• Puget Sound Energy
• Acted as Program Manager and Technical Lead for Enterprise wide upgrade of NT Domains to Windows 2000.
• Performed as Primary Technical Lead and Architect for Design, Testing, and implementation of Windows Server upgrades.
• Acted as Subject Matter Expert for many Large Enterprise companies.
• Voice Stream, Boeing, Intermec, Costco, Avanade, Attachmate, Swedish Health, Premera Blue Cross, Columbia Bank and many others.
• Technical Lead for Office 2003 RAP program.
• Co-Author Microsoft Enterprise PKI White Paper.
• Microsoft Representative for Computer Security Conference (Washington, DC)
• Microsoft Exchange Product Readiness Team
• Co-Creator of Windows 2000 “Boot Camp” initiatives.
• Contributor and Quality Assurance Representative for IKE (Information Knowledge Exchange) program.
• Subject Matter Expert and Question Examiner for Microsoft Education. (MCSE)