Salesforce System Administrator Resume New York, NY - Hire IT People

SUMMARY:

Organized and disciplined Salesforce Administrator who is well versed in all phases of the sales lifecycle, reporting, requirements gathering and gap analysis. Experienced professional with wide exposure in the process of SDLC and User Acceptance Testing (UAT). Led demonstrations of systems and processes to the CEO and CFO level as well as other senior management. Salesforce expertise in:
Reports and Dashboards
Email Alerts
Data Uploads
Custom Fields
Triggers
Chatter
Systems Testing & Defect Tracking
Training
User Profiles

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce System Administrator

New York, NY

Responsibilities:

Produced weekly pipeline reports
Created dashboards for Indices product activities in Salesforce
Created follow - up tasks against Indices Leads and Opportunities in Salesforce
Defined and documented ordering process for Indices Redistribution
Created reporting templates for licensing clients and reconciled revenue with contractual terms
Maintained Client Customer lists and revenue reports on Sharepoint

Confidential

New York, NY

Salesforce System Administrator

Responsibilities:

Defined and monitored Chatter adoption and usage success metrics. Identify business aligned community KPIs. Created Chatter groups. Led project to implement Chatter webpart on Sharepoint. Conducted SDLC testing of webpart with Salesforce product developers and AIG Sharepoint architects.
Created and maintained reports and dashboards in Salesforce production and Sandbox environments for reporting metrics to senior management.
Created and maintained training documentation, business requirements, data governance and UAT test script documents for Chatter collaboration pilot.
Created custom fields, layouts, reports, dashboards, workflow rules, triggers and email alerts in Salesforce for surveys.
Worked with offshore team to build Sharepoint HTML surveys linked to salesforce web-to-lead records and deployed. Edited and published HTML pages in Tridion and Sharepoint.
Utilized Apex dataloader to load user and lead records into salesforce to appropriate groups and campaigns.
Attended Salesforce ADM-201 onsite training covering all administrative setup functionality.

Confidential

New York, NY

Salesforce Operations Analyst

Responsibilities:

Loaded & updated data into Salesforce.com utilizing Apex Dataloader & Dataconnector
Created Reports and Dashboards in Salesforce as needed
Converted approximately 60 leads daily in Salesforce for sales opportunities
Performed Analysis on Opportunity Data to provide recommendations for new dropdown values
Performed testing in Salesforce sandbox environment for bug fixes and enhancements
Assisted in Sales Campaign to call franchise merchants and document call results

Confidential

New York, NY

Business Operations Manager/Business Analyst

Responsibilities:

Created reports and worked with internal and external auditors for SOX Control.
Managed team responsible for launching and maintaining all products in Customer Administration Systems.
Interviewed SMEs and Stakeholders to identify existing processes and gather business requirements.
Created test scripts and led User Acceptance Testing for product launches through the Order to Cash
Systems to ensure new product offerings were ordered and fulfilled accurately prior to induction.
Project managed release requirements with MIS group for European launch of Product Selection Tool used in Salesforce.com.
Collaborated with architects and developers to implement product administration application enhancements, as well as resolve product related issues in end to end ordering systems.
Created Salesforce.com campaign & reports to sunset legacy products which resulted in significant cost savings and less overlap for product maintenance and infrastructure.
Analyzed Monthly Sales Reporting figures and Key Wins and Losses with Markets Division Finance.
Promoted to Trainer as a result of Six Sigma Kaizen Event. Created training program designed to improve quality and turnaround time of order validation process. Introduced cross departmental training initiative to improve the understanding of required elements and order quality.