PROFESSIONAL SUMMARY:

• Salesforce Certified professional with 7+ years of overall professional Software Development Experience with strong Object Oriented Analysis, Designing and Programming skills including 5 years of experience in Confidential CRM and Force Platform and 2+ years of experience with Java technologies
• Salesforce Certified Force.com Developer
• Salesforce Certified Administrator
• Experience in large user base CRM implementations involving in Requirement gathering, Analysis, Design, Development, Configuration, Customization, Administration, Testing and application Support of Salesforce CRM, and Salesforce SFA applications based on Apex language and leveraging Force.com Platform - world’s first commercial Software as a Service (SaaS) application running in Cloud Computing environment
• Experience in implementing Sales cloud, Service cloud, Chatter and AppExchange applications
• Strong experience in Developing client specific solutions using Apex classes, Triggers, Controllers & Controller Extensions, Components, Test methods, Batch Apex and Schedule Apex
• Excellent skills in creating/debugging/modifying Apex code and Visualforce pages and expertise in querying Salesforce database using SOQL & SOSL queries using Force.com Explorer
• Experience in Apex coding to implement the complex business logic within the Governor Limits enforced by Salesforce
• Experienced in working with various Confidential Standard objects like Accounts, Contacts, Opportunities, Products and Price books, Leads, Campaigns, Forecasting, Reports and Dashboards
• Experience in Confidential Configuration in creating the Custom Objects, Custom Fields, Custom Tabs, buttons, Links, Record types, Page Layouts, User Profiles, Permission sets, Roles, Custom Labels, Custom Settings, Static resources, Assignment and Validation Rules and Email generation according to application requirements
• Experience in creating Workflow Rules, Approval Processes to automate business process
• Hands on experience in implementing Security and Sharing rules at object, field, and record level for different users at different levels of organization
• Implemented Pick lists, dependent Pick lists, Lookups, Junction Objects, Master detail relationships, Rollup Summary and Formula fields to the custom objects
• Experience in Data migration from Legacy Systems using Apex Data Loader, Import Wizard, and Informatica cloud Data Loader
• Good hands on practice with the new Lightning System Design which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components Performed
• Implemented Web-to-Lead and Web-to-Case automation. Contributed for lower level design of functional system interface diagrams
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements and testing
• Experience in Web technologies like HTML, XML, CSS, JSP, JavaScript
• Used Force.com SOAP API Web services and outbound messaging for implementing web services to integrate External systems and websites
• Extensively worked on Confidential sandbox and production environments including creating Sandboxes and refreshing it time to time. Deployment between Sandboxes to Production using Change Sets, Force.com IDE tool, Migration tool kit
• Experience in deploying the AppExchange applications and integrating with third party applications
• Ability to independently perform implementation, documentation, testing and updating as it relates to the Confidential business requirements
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), Apex Data Loader, Apex Web Services, Dashboards, Analytic Snapshots, Custom Objects

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool

Programming Languages: Java, Apex, C, C++

Web Technologies: XML, HTML, JavaScript, AJAX, JQuery, WSDL, SOAP, Applets and Servlets

Operating Systems: MS Windows, UNIX, Linux

Methodologies: Agile, Scrum, SDLC, Waterfall

Tools: Eclipse IDE, SQL Enterprise Manager, SQL Query Analyzer, JIRA, MS Office Suite

PROFESSIONAL EXPERIENCE:

Confidential , Plainsboro, NJ

Salesforce Developer

• Responsible for gathering the requirements by coordinating with the business analysts and project managers
• Performed the detailed analysis of functional and technical requirements; designed &deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specification
• Worked on various Confidential Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management , Account and Contact Management
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process
• Involved in Confidential application Setup activities and customized the apps to match the functional needs of the organization
• Created Visualforce pages that could be rendered as PDF's, build dashboard components and define email templates
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Created profiles and implemented Object and field level security to hide critical information on the profile users
• Created Workflow rules and defined email alerts, related tasks and field updates
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need
• Customize the Dashboards to track the usage for Productivity and performance of business centers and their sales teams
• Had done integration with Oracle by using Outbound Message
• Used Data Loader for insert, update, and bulk import or export of data from Confidential Objects. Used it to read, extract, and load data from comma separated values (CSV) files
• Developed business documents for all the standard SOP’s for configuration, deploying and unit testing of the application

Environment: Agile/Scrum methodology, Saleforce.com platform, Apex Language, Triggers, Visual Force (Pages, Component & Controllers), Batch Apex, Apex Scheduler, Outbound Messages, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Data Migration

Confidential, Columbia, MD

Salesforce Developer

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Developed Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages
• Created Custom Objects and fields for transactional and contractual information
• Designed and deployed Custom Tabs, Validation Rules, Approval Processes and Auto-Response Rules for automating business logic
• Created the Pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to establish the connectivity among custom objects
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
• Created Templates, Approval Page Layouts and defined Approval Actions on them to automate the processes
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects
• Used field level security along with Page Layouts to manage access to certain fields
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic
• Created test scenarios on Sandbox environment and migrated the code to deployment upon successful testing
• Created custom dashboards for manager’s home page and gave accessibility to dashboards for authorized people Used Data loader to load the records on to the force.com platform
• Made new feature enhancements on Service cloud console view and developed some Visualforce components
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility
• Involved with Confidential Premier Support and handled the support cases with the help Confidential support
• Provided support ongoing Confidential maintenance and administration services including custom objects, workflows, campaign management and triggers

Environment: Confidential, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Marketing Cloud, Service Cloud, Data Migration, Rest API, Soap API, SOQL, SOSL, Workflow & Approvals, Java, ANT, Custom Reports, Dashboards.

Confidential, Long Island, NJ

Salesforce Developer

Responsibilities:

• Involved in Confidential Application Setup activities and customized the applications to match the functional needs of the organization
• Interacted with various business team members, gathered and documented the requirements. Implemented the requirements on Confidential platform and Force.com IDE Plug-in using Eclipse
• Closely worked with Confidential teammates while implementing the solutions for the requirements
• Developed several Triggers, Apex classes and Visual force pages as part of the application development
• Worked on various Confidential standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Customized tabs for different business user’s groups and business centers.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans
• Used Data Loader and scheduled timely data backup operations using Apex scheduler
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users
• Customized the entire Confidential applications to incorporate the business requirements which involved creating Web Forms and processing the data in Confidential with the extensive usage of Web services API
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment
• Provided the training to the internal business users to use the application and develop their own custom report

Environment: Confidential platform, Apex, Visualforce, Confidential Data Loader, Agile methodology, Workflow and Approvals, Reports, Apex Triggers, HTML, JavaScript, SOAP, REST Web services, Sandbox, Eclipse IDE plug-in, Oracle 10g.

Confidential, Bloomington Hills, IN

Salesforce Developer

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements
• Designed and developed the Custom objects, Custom tabs, Validation rules, Workflow Rules, Email Alerts, Page layouts, Components to suit to the needs of the application
• Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of Confidential
• Created email templates and inbound emails using Visual force for the clients and customers
• Developed Visual Force Pages and Apex Classes, Triggers as per the requirement
• Implemented Web to Lead and Email to Case. Created Reports and Dashboards as required
• Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of Confidential
• Prepared test plan and test case documents for Visibility application
• Developed and configured various Reports for different user profiles based on the need in the organization
• Used the Force.com IDE for testing and migrated the code to the deployment instance after testing
• Migrated data into salesforce org from third party system
• Involved in writing test classes for all apex classes

Environment: Waterfall methodology, Force.com Platform, Force.com IDE, Standard Objects, Custom Objects, Custom Fields, Lookup Relationship, Master-Detail Relationship, List Views, Sharing Rules, Profiles, Users, Public Groups, Permission Sets, Data Migration, SOQL, SOSL, Record Types, SOAP, REST, Page Layouts, Validation Rules, Reports, Dashboards, Apex Data Loader, Workflows and Approval process

Confidential

Java Developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer Specifications, Development and Customization of the Application
• Involved in converting the User requirements into software requirement specifications
• Developed Flow Charts, High and Low level design documents
• Developed various Unified Modeling Language (UML) diagrams as a part of the system design
• Worked with the team to design the system's User Interface (GUI), Database and other structures
• Coded the system's User Interface using the Java, Servlets, JSP, HTML, and Java Script
• Coded the request processing layer (controllers) using the Java and Servlets
• Coded the data access layer using the JDBC
• Developed stored procedures using PL/SQL and tested them using the java test programs before integrating them with the actual code
• Developed images required for the application using the macromedia fireworks tool
• Developed the database ER diagrams using the ER-Win tool
• Involved in developing the unit and integration test cases
• Participated in Unit Testing and System Testing

Environment: Java 1.2.2, Servlets, Java Server Pages (JSP), JSTL, XML, XSL, JavaScript, HTML, DHTML, CSS, Oracle 9i, Toad, Apache Tomcat, Eclipse, Windows 2003, Linux.