PROFESSIONAL SUMMARY:

• Over 8+ Years of IT experience that includes over 6+ years of experience in Salesforce.com CRM Platform . Involved in various stages of Software Development Life Cycle ( SDLC ) including analysis, requirement gathering, design, developer, enhancements, testing, deployment and maintenance of standalone object oriented enterprise applications.
• Extensive experience of automating complex business processes using declarative features such as workflows, approval process and dynamic approval process.
• Experience using Salesforce.com Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Experienced in Sales force SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API, and Salesforce.com S - Controls.
• Experience in Sales cloud, marketing cloud and Service Cloud.
• Experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Advanced Search Functionality, Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
• Extensive experience of analyzing business requirements and entity relationships. Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to- lead to track responses to online campaigns.
• In depth understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, Case Management.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created Customized Dashboards for the service representatives and case team members to keep track of the cases assigned to them and to share insight across the company.
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Worked on Lightning building components using Aura frame work for reusable in Applications.
• Experience in Lightning components and packaging them to use it as out of box functionality in different applications.
• Developed Custom Objects
• Experienced in web technologies like HTML, XML, and JavaScript.
• Extensive experience in implementation of sales forces Chatter functionality.
• Experience in integration of  Salesforce.com applications with other applications with an emphasis of the REST/SOAP Web Services .
• Good experience in using change-sets and ANT tool for deployment. 
• Work experience in using different data tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experienced in Administration setup like manage Users, Security Controls, and Data

TECHNICAL SKILLS:

Salesforce Tools: Apex Classes, Apex Triggers, Visual Force Pages, Apex Web Services Dashboards, Reports, Analytic Snapshots, Custom Objects. APEX Data loader, Force.cm Eclipse IDE plug-in, Sales cloud, Service cloud.

Tools: Eclipse IDE, Apex data loader

Database: Oracle, MS Access, SQL & PL/SQ

Languages: Apex, Java, C, SOQL, SOSL

Operating Systems: UNIX, Windows XP/ VISTA/7/ NT/2000/ 2003

Web Services: SOAP, WSDL, XML

Web Technologies: HTML, DHTML, HTML-5, CSS, JavaScript, AntScript.

PROFESSIONAL EXPERIENCE:

Confidential, NY

Sr. Salesforce Developer/ Admin

Responsibilities:

• Working as enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization.
• Used agile methodology of development for all the project requirements given by the BA Team. Also have regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled.
• Developed various custom objects like field scheduling event, procedures and recurrence.
• Experience in developing Salesforce1 mobile application.
• Worked with business analyst to develop project implementation and develop plans including user interfaces.
• Worked on Lightning building components using Aura frame work for reusable in Applications.
• Experience in Lightning components and packaging them to use it as out of box functionality in different applications.
• Developed Custom Objects, Custom Reports Tabs and Components and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Developed a CRM marketing automation strategy and executed a lifecycle marketing to increase retention using email and other strategies 
• During every new platform release from Salesforce.com, discussing the new release features with teammates and BA team to effectively improve the features on current environment.
• Defined Master-Detail and Lookup relationships on the objects and created junction objects to establish connectivity among objects.
• Wrote various Apex classes, controllers & triggers considering governor limits and various other components as per the client and application requirements.
• Worked on Heroku connect to build apps. Used Heroku processes for deploying
• Implemented platform security based on the Organization security, Session security and Network-based security (Using IP address)
• Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions 
• Worked on Heroku Connect to migrate metadata between organizations. 
• Created Custom Visual force components and attributes to override the look and feel of standard Visual force components. 
• Involved in developing the UI view pages using HTML5 semantic tags. Used HTML5 layouts with Angular directives as Views
• Used SQL queries for retrieving data.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Created complex workflow rules criteria’s for field updates and email alerts.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API. 
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Extensive experience in Integration of Data from Traditional Applications to Salesforce using REST/SOAP API.
• Achieved import and export operations to load customer data and other master data adopting data loader. 
• Experience using App Exchange Applications like Dupe Eliminator.
• Created Visual force pages as per the client requirements and customizing Partner portal using various components. 
• Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and Visual Force, which support most critical processes and workflows.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.

Environment: Salesforce.com, Apex Language, Service Cloud, Visual Force (Pages, Component & Controllers), Custom Objects, Page Layouts, Force.com IDE, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Heroku, Windows XP.

Confidential, NJ

Salesforce Developer

• Closely worked with Business Analysts to understand the detail analysis of business and technical requirements and involved in designing the solution by customizing various standard objects of SalesForce.com.
• Involved in Salesforce.com Application Set up activities and customized the applications to match the functional needs of the organization.
• Developed Visual Force pages to build different business processes for the lead object according to the client requirement.
• Developed Apex Classes, Controller classes & Triggers considering governor limits and various other components as per the client and application requirements.
• Worked on several configuration items like Record types, Page Layouts, Track Field History, Profiles, Roles and Organization Wide sharing model
• Implemented the requirements on Sandbox and Force.com IDE plug in for Eclipse and deploying it in production using Change Sets.
• Created workflow rules and defined actions to be performed when criteria met.
• Maintained the qualitative data by using appropriate Validation rules, Formula Fields and various customizations within Salesforce.
• Used Heroku to migrate Case/Case Items from legacy salesforce Org. 
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Worked on Data updates and Loads on need basis using Data Loader.
• Participated in daily stand up meetings, to track the different pending activities.
• Created custom reports to track the cases, assets etc. to be available to different levels in the organization based on their profiles.
• Managed the overall flow of salesforce automation process and successfully enforced a smooth build and deployment through the aid of tools like Jenkins , Apache ANT migration tool. 
• Used the sandbox for testing and deployed the code to the different instances after testing.
• Supported the team for complex deployments.
• Provided support to the users when the project went live for phase 1 and was part of the maintenance team providing quick and effective solutions to the users.
• Provided knowledge transfer along with the team for to the key users and to the support team.

Environment: Saleforce.com platform, User’s Management, Admin Functions, Apex, Triggers, Visual Force, Workflow & Approvals, Change Sets, Custom Objects, Custom Tabs, Jenkins, ANT migration Tool, Heroku, Windows XP

Confidential, MD

Salesforce Administrator

• Documented the Software Requirement Specification (SRS) and assisted in Technical Design Document.
• Analyzed Business and Product owner requirements in order to identification and evaluation of business requirements pertaining to all functions of the CRM/CPQ (Configure, Price and Quote) 
• Conducted the Client Business Process Discovery by working across cross functional business departments.
• Assessment of business needs and identification and prioritization of requirements. .
• Worked on Customer Service & Support Processes, by defining Cases & Solutions Objects.
• Involved in gathering and documenting requirements from users, designed UML and use-case diagrams.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
• Successfully trained salesforce users in sales, service and marketing cloud.
• Led discussions with the team about feasibility and effective way of leveraging Saleforce.com CRM features to best serve the purpose of the requirement.
• Configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Implemented Single Sign-On (SSO) in multiple Salesforce  instances using SAML2.0 . 
• Created page layouts, validation rules, email templates, workflows, approval processes and lead assignment rules as per the Business requirements.
• Creating and managing profiles, roles, visibility settings.
• Leverage SaaS sales and marketing tools to generate new leads, routinely follow-up with established prospects.
• Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ 
• Verify and validated various profiles, part of the approval process with associated record types and page layouts. 
• Designed custom email templates (Text, HTML) to refer them in email alerts workflow action. 
• Implemented data migration using Information on demand and data loading using Data loader, import wizard.
• Created and maintained sites/subsites including site collection libraries, lists, document libraries, custom forms, web part and custom content types. 
• Created and changed permission levels on the web site and assigned permissions to various users and groups. 
• Performed backup and recovery of farm and SharePoint Site Collections. 
• Supported users to manage documents and content in SharePoint portal.
• Provide training and support to users on how to login, access and effectively use the System.
• Experience in capturing, analyzing and documenting requirements (Use Cases) for SalesForce.com implementations.
• Created Temporary Tables to store the data from Legacy system.
• Experience with Customer Support (Service Cloud).

Environment: Saleforce.com platform, MS Visio, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Data Loader, HTML, Custom Tabs, Access and Security Controls, Force.com IDE, record type, Customer Services and Support, UAT.

Confidential, New York, NY

Sr.Salesforce.com Consultant (ADM/DEV)

• Worked closely with the project design team and the project business team to address the business and functional requirements defined for the Salesforce MDM Integration Project.
• Involved in developing High level documents and Design Level Documents for Salesforce MDM Integration Project.
• Involved in System design meetings and gave the SFDC demo to the Business.
• Designed, and Implementing the Custom Business objects, Entity-Relationship data model, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Involved in Data Mapping and Migration of data between legacy systems and Salesforce.com Objects and fields.
• Developed Visual Force pages and Apex controllers for displaying related data from parent objects and child objects.
• Implemented new customer support solution using Salesforce.com Service Cloud. Maintained and improved existing Salesforce implementation.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter.
• Developing several Custom Reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Customized Dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
• Provided ongoing Salesforce.com maintenance and administration services. Including periodic data cleansing, custom objects and workflows.
• Implemented Salesforce for Outlook for integrating Salesforce with Outlook.
• Using the sandbox for unit testing and assisted Business Users in CRM Deployment validation testing.
• Developed Apex classes, Triggers, Batch Classes and scheduled Classes to automate various business processes.

Environment: Salesforce.com, Service Cloud, Apex Language, Visual Force (Pages, Component & Controllers), Custom Objects, Page Layouts, Outlook Integration, Data Loader, Force.com IDE, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential

Salesforce Developer/ Administrator

• Participated in requirements Gathering and definition of Entity Relationship diagrams using MS Visio2007.
• Customized tabs worked with various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.
• Created the Custom fields for sales force CRM content management.
• Taken care of complete Java multi-threading part in back end components.
• Implemented complex back-end component to get the count in no time against large size MySQL database using Java multi-threading.
• Developed Exception Handling Framework for whole system.
• Taken care of Java multi-threading in common java classes / library.
• Using and managing advanced content management systems (MedSeek) CRM entering web content for Presence Health and associated hospitals
• Designed the system as the business requirements and documented designs using Use Cases, Class Diagrams, and Sequence diagrams using UML.
• Used jQuery for interaction between JavaScript and HTML. 
• Responsible for the overall layout design, color scheme of the web site using HTML5, and CSS3 and Responsible for creating detailed wire frames and process flows. 
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created Custom profiles and assigned to the users based on their roles in the organization.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Developed Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.
• Created users using the Data loader and assigned the users to the chatter groups.
• Created the Public groups based on the access permissions.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows Vista.

Confidential

Java Developer

• Was part of the core architecture team in this project.
• Worked on the enhancements and fix any problems encountered by ORM (Object Relational Mapping) framework developed by the online team.
• Supported the end to end architecture enhancements for the project.
• I have been a part of the project since the evaluation phase where I supported in evaluating technologies like Maven, Testing and Axis.
• Developed Test cases for regression testing of ORM framework using Testing.
• Involved in creating Class diagram and Sequence diagrams for major flows for documentation of existing Flow.
• Developed Web services and written SOAP and created WSDL for web services.
• Configured and deployed applications in various work environments like Development, QA, and Production.
• Developing Action classes, those are used to delegate the request for Business processing.
• Written Data Objects Java Beans for presenting the back-end retrieved values on the web pages.
• Developed the application using Servlets, Struts Action classes, Action Forms, JSP and Session Beans.
• Form Validation using Struts Validation framework

Environment: JAVA, Linux, Oracle 9i, Eclipse, Maven, Testing.