SUMMARY:

• 8 Years of experience in Salesforce Administration/Development including analysis, modeling, design, coding, testing and implementation on various business domains like Sales, Service, Marketing, Financial, Insurance and manufacturing.
• Configured, Implemented administrated and maintained the Confidential platform.
• Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by Confidential customers and recommended ways to improve their processes using Confidential .
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Strong knowledge on Administration setup, Apex, Visual Force and experience with different SFDC development tools like Confidential Eclipse IDE and integration tools like Apex Data Loader.
• Extensive experience using declarative features like validation rules, workflows, CTI, Approval processes, Escalation Rules, App Exchange sharing rules automation for satisfying complex business process automations.
• Pervasive Knowledge in designing of custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Experience in implementation & Integration experience on Confidential using Apex Language (Classes, Controllers & Triggers), Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, and Visual force Pages, Custom Tabs, Custom Objects, Analytic Snapshots and Dashboards.
• Good Experience in SOAP and REST based Web services.
• Hands on experience in Confidential CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
• Extensive experience in lead, case management, web - to-lead, Web-to case, Email-to-case. Good experience in working on Eclipse IDE with Confidential Plug-in for writing business logic in Apex programming language.
• Developed and worked on different Confidential environments such as sandbox and production environments.
• Experience in all phases of Software Development Life Cycle, quality management systems and Agile (Scrum) project life cycle processes.
• Worked on latest Lightning Experience technology, The Lightning Component framework is a UI framework for developing dynamic web apps for mobile and desktop devices.
• Experience in Sales cloud, Service cloud, Partner portal and Customer portal.
• Experience in developing client-specific solutions on Confidential platform using Apex classes and Triggers, Visual Force, Confidential IDE, SOQL, SOSL.
• Worked in managing users, setting up public groups and queues, Created page layouts, search layouts to organize fields, custom links, related lists, and other functionalities
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Ability to write quality, high performance code using the programming language (s)

TECHNICAL SKILLS:

CRM Tools: Confidential

Salesforce Technologies: Apex Custom Controllers, Visualforce pages, Apex triggers, S-controls, SOQL, SOSL, Ajax Toolkit, Lightning Components, Apex Web Services, AJAX, Analytic Snapshots, Case Management Automation.

Salesforce API Tools: Eclipse, Confidential Explorer, Offline Edition, App Exchange Data Loader.

Languages and Framework: C, C++, Java, Apex, JDK, Struts, Servlets, JSP, JDBC, JUnit, PL/SQL, XML, Jenkins, Ant Scripts.

Databases: MS Access, MySQL, SQL Server … Oracle 9i.

Operating Systems: Windows NT/2000/ XP Pro/ Vista/7/8, Windows Server … R2

Java Technologies: Java, Servlets, JSP.

Web Technologies: JavaScript, HTML, HTTP, Servlets, XML, CSS, SOAP, WSDL.

• Software as a Service(SaaS)
• File Manager
• Data Migrator
• Continuous Integration(CI)
• IBM Debug Tool
• Informatica
• Microsoft Visio
• Workbench
• Tableau
• MS Office Suite
• MS Visio
• MS Project.

WORK EXPERIENCE:

Confidential, NY

Salesforce Developer

Responsibilities:

• Used Confidential developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the visual pages.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Designed various WebPages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Involved in UI and DB Design for Mobile application.
• Involved in replication of Salesforce CRM data to SharePoint.
• Created and used Email templates in HTML and Visualforce.
• Involved in all the phases and pre-production/production support activities.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Responsible for setting up web service integrations.
• Implemented Inside sales telephonic plug-in application implementation.
• Written required documents on business needs.
• Created Users, Roles, and Public groups and implemented Role hierarchies, Sharing Rules and Record level permissions to manage sharing access among different users.
• Managed security settings of the users.
• Interacted with Business Team on day to day basis to translate the business requirement into functional requirements.
• Implemented/Implementing Security Settings and configured profiles and permission sets.
• Involved in design and development of different views and page layouts for different profiles.
• Involved in Data load operations using Confidential Apex Data Loader.
• Worked on the security level setting in the company for all the levels.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Used Confidential connects to interact Salesforce with lotus notes to insert contacts and add the emails and also integrate the chatter with same time (a feature for messaging within lotus notes) which is used within Site.
• Worked with various Confidential objects like Accounts, Contacts, Leads, Opportunities, Cases, Solutions, Knowledge, User specific Reports and Dashboards.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of Confidential (SFDC)

Environment: Confidential platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Sales cloud, Service cloud, Security Controls, Visualforce Controllers, Sandbox data loading, Data Loader, SQL

Confidential, Minnesota

Salesforce admin/ developer

Responsibilities:

• Performed the roles of Developer and the Administrator.
• Develop prototypes on SFDC environment for Proof of Concept demo and for customer endorsement.
• Work on customization of standard objects like Lead, Account, Contact and Opportunity.
• Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Create custom report types, custom reports and dashboards to meet the reporting requirements of the decision makers in the organization.
• Created page layouts, search layouts to organize fields, custom links, related links and other components a record details and edit pages.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Work on complex data migration projects using Data Loader tool and Cast Iron.
• Develop Visualforce pages, Visualforce custom components, portal pages with Javascript for validation.
• Design and develop APEX classes, APEX triggers, Custom Controllers, Controller extensions.
• Implemented scheduling dashboards and run time dashboards and worked on custom reports.
• Deploy changes from SFDC sandbox environment to Production environment using change sets.
• Integrated using SOAP based web services by gathering necessary stubs from WSDL files extracting the homegrown applications by using homegrown web services.
• Conduct knowledge transfer sessions for associate resources working in SFDC technology.

Environment: Confidential Platform, Confidential Custom Objects, Apex Language, Visual Force (Pages, Component & Controllers), Data loader, HTML, Java Script, Workflows & Approval process, Reports, Eclipse, Confidential Eclipse Plug-in, Confidential sandbo

Confidential, Costa Mesa, CA

Salesforce developer/admin

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Interacted with various business user groups for gathering the requirements for Salesforce interface development and documented the Business and Software Requirements.
• Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of Confidential (SFDC) and other Platform based technologies like Visualforce, Confidential API and Web Services.
• Used Confidential Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow.
• Involved in Confidential Application Setup activities and customized the apps to match the functional needs.
• Designed SFA based Application on Confidential Platform in Confidential environment with Apex programming language at backend and Visualforce pages as user interface.
• Developed the Apex classes, Visualforce Page, Batch Apex, Triggers as part of the Product Return in on time application.
• Worked with various Confidential objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Customized email templates, approval processes, approval page layouts and defined approval page layouts and defined approval actions on them to automate the processes.
• Designed and Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

Environment: Confidential platform, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Escalation rules, Security controls, Email Services, Security Controls, Sandbox data loading, chatter, Informatica On demand, Eclipse, Import Wizard.

Confidential, Norfolk, VA

Salesforce Developer

Responsibilities:

• Identified and business requirements and translated them to technical specifications for Confidential
• Implemented Apex Triggers, Apex REST Services and Custom Apex Controllers.
• Involved in creating the Tabs, Links and Visual Force pages to configure the application in Salesforce Managed ongoing support requests and administrative needs of users.
• Developed Reports, Dashboards, and processes to continuously monitor data quality and integrity. Developed on Sandbox environments and performed timely deployments on production servers.
• Connected face-to-face with other Marketing Cloud customers in our area for collaborative problem solving with the support of Marketing Cloud's guidance, tools, and resources.
• Maintained users with Service cloud to communicate with customers. and also shared the portions with Business partners.
• Maintained users, roles, profiles, sharing rules and public groups as part of managing security on SFDC
• Developed training plans, materials, and documentation for Confidential users, kept materials updated.
• Created Custom Visualforce pages and Visualforce Templates to customize the user experience.
• Participated and contribute to Fit Gap Analysis, Functional Assessment from the setup and configuration point of view.
• Fixed the issues from the from the testers and pushed into productions.
• Developed the User Attractive User Interface with the help of HTML5, JSP and Angular JS.
• Responsible for creating Sharing rules among all the users in different Roles and Subordinates.
• Developed and communicated a schedule for future releases/enhancements.
• Involved in data import into SFDC using Apex Data Loader through CSV files.
• Created Documents, Presentations, and Reports using Conga Composer by automatically populating templates with data from any standard or custom object.
• Developed custom controller classes and extensions to standard controllers using Apex.
• Developed Apex web methods in to integrate Confidential applications with company's website.

Environment: Confidential platform, Confidential Sites, Apex, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Javascript, jQuery Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, SF Explorer, AJAX and Eclipse IDE Plug-in.

Confidential

Java Developer

Responsibilities:

• Developed use cases, class diagrams and sequence diagrams using Rational rose.
• Developed the application as per the requirements and business rules.
• Part of the team which was responsible for designing and developing the application in n-tier fashion as per struts based MVC architecture standards.
• Responsible for developing the Registration modules of the wholesale application.
• Utilized the various J2ee Design patterns to develop the Business modules based on the required functionality.
• Responsible for developing the application level flow by utilizing Java, JSP and Struts.
• Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc Process.
• Used JavaScript front end Validations.
• Developed Session beans and entity Beans representing business logic abstractions.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.

Environment: Uml, Sql Server, C++, SOAP, WSDL, XML, XSLT.