PROFESSIONAL SUMMARY:

• Certified Salesforce Administrator and Developer with 6 years of IT experience and 5 years of experience in Confidential CRM Platform.
• Involved in all phases of the SDLC (Software Development Life Cycle) from analysis, design, development, implementation, testing, to production deployments.
• Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports, Approval Processes, Dashboards, Tasks and Events and Proofing emails.
• Experience with salesforce Lightning .
• Experience on working with custom objects, custom fields, Pick - list, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, Custom Tabs.
• Experience in building Visual force pages and Custom Objects using Apex Programming on Force.com Platform and good knowledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions.
• Experience working with Force.com IDE, Data Loader, Apex Explorer and Confidential Sandbox environments.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Extensive experience in creating lookup relationships and master-detail relationships on the objects and creation of junction objects to establish connectivity among other objects.
• Skilled in Sales cloud, Service cloud, Custom Cloud, Chatter and App Exchange applications.
• Good Experience in data migration and integration using Data Loader
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Experience in creating Database Tables, Constraints and Stored Procedures using SQL Server 2012 / 2014
• Knowledge of various coding languages including SQL, HTML, CSS, JavaScript
• Good experience in developing salesforce Lightning Apps, Components, Controllers and Events.
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
• A skilled problem solver and an efficient team player. Can effectively work in both independent and collaborative work environments.

TECHNICAL SKILLS:

Salesforce Platform Tools: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading.

Business Process: Service Requests and Activities, Opportunities, Quotes and Proposals and Order Management, Campaign Management, Case Management, Contract Management and Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements, Application and Web Servers: Web Logic and Tomcat.

CRM Applications: Salesforce.com: Sales Cloud, Service Cloud, Custom Cloud Salesforce Lightning Reporting and Analytics of Sales, Service and Custom Cloud Confidential AppExchange: Application for code backup and sub versioning within Salesforce

Languages: C, Java, Apex, JavaScript, SQL, HTML, XML, CSS, JavaScript

Tools: Data Loader, Workbench, Eclipse IDE

Knowledge Areas: Business Requirements Gathering, Design Development, Testing, Production Support, Implementation.

Operating Systems: Windows 7/8/10, Windows Server 2012

Documentations Tools: MS Office: Word, PowerPoint, Access, Excel, Outlook, Google Docs

PROFESSIONAL EXPERIENCE:

Confidential, Texas

Salesforce Admin/ Developer

Responsibilities:

• Project includes system architecture, security, workflow, integration, user interface design, analytics, data integrity and customer & partner portals on the SFDC Unlimited edition
• Performed the detailed analysis of functional and technical requirements; designed & deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Created user Roles and Profiles, security controls and shared settings.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people
• Reviewing the test cases provided by the QA team, and providing feedback.
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation.
• Used Responsive Codes for the development of custom pages

Environment: Saleforce.com platform, Salesforce Lightning, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, EmailServices, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 7.

Confidential, Albany, NY

Salesforce Admin/ Developer

• Analyzed the business requirements and mapped to Salesforce.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Created user Roles and Profiles, security controls and sharing settings.
• Worked on SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
• Implemented the requirements on Confidential platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Confidential standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Worked on Apex classes, controllers, controller extensions.
• Interact with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.
• Implemented marketing cloud integration with service cloud to manage cases.
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Designed various HTML Email templates for Auto-Response to customers. Deployment of code from sandbox to production using Force.com IDE tool.
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Wrote SOQL, SOSL considering the governor limits.
• Configured user Roles, Profiles, sharing settings, organization wide defaults.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Environment: Saleforce.com, Service cloud, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sandbox data loading, Eclipse IDE, Windows.

Confidential, New York City, NY

Salesforce Administrator

• Created custom Entity Relationship data model based on the provided business requirements and integrated it with the Standard Salesforce Objects.
• Created Custom fields, pick lists, field dependencies and validation formulas to the custom objects.
• Created pick lists and page layouts and coupled those using Record Types.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partners.
• Created profiles and implemented Object and field level security to hide critical information.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Provided support ongoing Confidential maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers.
• Primary responsibilities included custom application development and integration.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Web Developer

• Contributed to design and development of client and server database applications.
• Maintained and updated HTML/CSS templates on a regular basis and as required.
• Assisted in planning and implementing dynamic and online electronic commerce applications.
• Conducted layout design and construction for a variety of websites as assigned.
• Provided technical support to other web design team members as directed.

Tools & Technology Used: Core Java, JDBC, J2EE, HTML, CSS, MySQL.