Salesforce Administrator Resume Chicago - Hire IT People

PROFESSIONAL SUMMARY:

Over 6 years of IT experience in Salesforce Administration, Configuration and Development.
Well versed in analyzing company processes, translating business workflows into accurate Confidential workflows and configuring Confidential to meet business needs.
Experience working on Salesforce profiles, defining roles, Org - wide defaults, permission sets and defining other security and sharing settings for an organization.
Experience in implementing groups in Confidential for the sales and support user groups based on the user requirements
Experience in designing custom Objects, Fields, Tabs, Reports, Role-based page layouts, Report Folders, report extractions to various formats, Controllers & Triggers, and various other components per client and application requirements.
Experience on various Confidential standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
Knowledge of Force.com IDE and Confidential Sandbox environments.
Experience in technical design of the Salesforce system, process Reviews, Technical UAT’s and work in partnership with business units and project stakeholders.
Possess excellent business acumen to understand the requirements & well-versed in communicating with the upper level.

TECHNICAL SKILLS:

Confidential: Sales Cloud, Service Cloud, Force.com Web Services API, Apex Classes, Apex Trigger, Visualforce, Force.com API, Data Loader, Confidential customizations like Workflow Rules, Validation, Record Type, Role Hierarchy, Custom objects, Page Layouts, Case Management automation,SOQL

Salesforce Tools: Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

Languages: SQL, SOQL

Software Tools: MS Word, MS Excel, MS PowerPoint, MS Project

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Administrator

Responsibilities:

Collaborated with sales team to define assignment rule requirements and setup salesforce lead assignment rules based on territory and named accounts.
Defined workflow rules to ensure lead imports from Marketo have required salesforce Lead object field mapping to ensure correct lead assignments.
Defined case assignment rules and created email template for auto email notification.
Reviewed the current usage of existing standard and custom fields in salesforce objects and recommended consolidating and deleting several fields to ensure clean and consistent data.
Helped Sales team do mass update of fields, recover deleted accounts, remove duplicate accounts and import new accounts to salesforce using Data import wizard and Data loader .
Defined custom SOQL queries using Inner/Outer Join to generate reports based on user requirements.

Confidential, Chicago

Business Analyst/ Salesforce Admin

Responsibilities:

Involved in Confidential Application Setup activities and customized the apps to match the functional needs of the organization.
In Involved in data mapping and migration of data from legacy systems to Confidential Objects and fields.
Maintained user roles, security, profiles, and workflow rules wherever necessary.
Created custom reports and enhanced Confidential environment as per user needs using Apex and Visualforce pages.
Developed web-to-lead functionality for Healthstream.com site that directs leads from web to Sales force CRM and worked with web services.
Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
Managing the end-to-end technical delivery for multiple Sales force, Veeva, and Siebel and custom applications
Created validation rules for data quality.
Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
Conducted demo and training to the user for the new application.

Confidential

MS SQL Developer/ Business Analyst

Responsibilities:

Designed, implemented and administrated SQL Server 2000 databases.
Implemented Constraints (Primary Key, Foreign Key, Default, Unique, Check and Not Null/Null) and fine tune Indexes on Tables.
Create and Modify Stored Procedures, Triggers, Views according to the business.
Developed various reports to validate the data between source and the target systems.
Design of ETL processes to transfer customer related data from MS Access, excel to SQL Server .
Used Database Engine Tuning advisor and SQL Profiler for Monitoring memory, processor, Disk I/O and SQL Queries
Experience in Database Backup, Recovery and Disaster Recovery procedures
Managed the security of the servers (Logins and Users).

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