SUMMARY:

• A Solution Architect with 9+ years of work experience in CRM customization, software product configuration and delivery management.
• Relevant 6.5 years of experience in Salsforce.com CRM as Technical lead, Business System Analyst and Solution Architect.
• Proficient in implementation of Lead management, Sales Cloud and Service Cloud with Salesforce.com.
• Proficient in implementing Validation Rules, Workflows, Roles, Profiles, Reports, Dashboards in both Unlimited and Enterprise edition of Salesforce.com.
• Given hands on training on the CRM configuration to client.
• Keen attention to detail, strong business acumen, and ability to manage multiple projects in a changing environment.
• Strong problem solving, critical thinking and troubleshooting skills.
• Recognizes SalesForce.com usage problems and Coordinates within cross - functional teams.
• Good Experience in interacting with End Users, and understanding their requirements, equipped with good interpersonal skills.
• Responsibilities included requirement gathering and analysis, Design, coding standardization, development, integration & testing.
• Sales Cloud, Service Cloud, Force.com.
• SalesForce.com Customization and Development exposure for Enterprise Edition.
• Marketing Automation with the customization of Lead Management Process.
• Sales Process Automation customization and customization of customer portal UI.
• Developing and customizing salesforce workflows as per B2B and B2C requirements.

TECHNICAL SKILLS:

• Apex
• Visualforce
• SOQL & SOSL
• .NET
• HTML5
• JavaScript
• data loader. Oops
• MVC
• Force.com

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Involved in Salesforce.com application customization and development.
• Involved in designing high level architecture and preparing the technical design specifications.
• Direct interaction with the client side Salesforce.com business users for requirement gathering and analysis.
• Setting up Accounts and Contacts, created organizational Role hierarchy, created requirement specifications. Created various profiles and configured the permissions based on the organizational hierarchy.
• Hands on experience with Apex coding, visual force page development and Salesforce.com Sites.
• Support the functional areas of marketing team by customizing lead process.
• Support the Sales Team functions with the customization of Forecasting, Opportunities, Quotes, Contracts, Dashboards and reporting objects.
• Implementation and customization of the Email To Case.
• Setting up the case escalation rules, case assignment rules, web to case functionality, configuring custom email templates and auto-response rules in Salesforce.com.
• Customization of page layouts for Accounts, Contacts, Opportunities, Cases.
• Implementation of the SFDC De-duping Appexchange tool DupeBlocker and customization of the various de-duping rules as per the customer feedback.
• Implemented the SFDC connect for outlook and SFDC connect for office, created and tested the enforcement of the validation rules and profile access.
• Customization of portal user interface with tab setting and page layouts. Managing the Salesforce CRM content library.
• Prepared various Test Scenarios, Test Data and maintained issue logs with various test issues/resolutions. Assisting in UAT.
• Providing Salesforce.com application training to new team member.
• Managing team audits and reporting dashboard for SFDC portfolio.

Confidential

Project Lead

Responsibilities:

• Responsible for managing the entire Saleforce.com instance, defining coding best practice, Preparing Design Document, deployment plan, projects plan and managing the team.
• Carrying out daily maintenance and enhancement activities pertaining to the Saleforce.com (Customization and Configuration).
• Owner of Salesforce and Boomi Integration using Rest API.
• Design and Develop Data Cleanup Tool.
• Performing code review and ensuring the code coverage achieve is as per the Salesforce.com standard.
• Creation of unit test cases and performing the Unit testing, ensuring the defect free development before actual QA.
• Deployment of code from developer sandbox to UAT sandbox and finally on to the Production.
• Performing data load activities.
• Participate in UAT and production sanity check.

Confidential

Project Lead

Responsibilities:

• Worked as Technical Lead on to requirement gathering and analysis. Preparing design document.
• Responsible for managing the entire Saleforce.com instance, defining coding best practice, deployment plan, projects plan and managing the team.
• Carrying out daily maintenance and enhancement activities pertaining to the Saleforce.com
• Performing data load activities.
• Performing code review and ensuring the code coverage achieve is as per the Salesforce.com standard.
• Creation of unit test cases and performing the Unit testing, ensuring the defect free development before actual QA.
• Deployment of code and customization from developer sandbox to UAT sandbox and finally on to the Production.
• Participated in UAT and production sanity check.

Confidential

Project Lead

Responsibilities:

• Worked as TechnoFunctional Lead on to requirement gathering and analysis. Managing technical delivery to the stakeholders.
• Co-coordinating with business team to requirement understanding and query resolution.
• Creating design document and developing functionality using apex/Vf page.
• Performing code review and ensuring the code coverage achieve is as per the Salesforce.com standard.
• Creation of unit test cases and performing the Unit testing, ensuring the defect free development before actual QA.
• Integrated Premium calculator with salesforce using Soap and Rest API.
• Developed Utility to Move data from one instance to another instance in one click
• Post-delivery, analyzed the business user experience and collected their feedback and worked on the second release of the customization from development till deployment to the production.

Confidential

Project Lead

Responsibilities:

• A public website directly integrated and hosted on to organization’s Salesforce.com.
• Internet users or end user can access the benefit calculator application, without requiring login credentials.
• Enabling end user, to calculate the benefits and the corporate product, that best fits with the prospect needs based on a predefined logic in web based application.
• Organization can capture the user information as a lead or prospects and store the information in Salesfroce.com.
• Worked as team member to create a POC of Benefit calculator.
• Co-coordinating with onsite counterpart and business team to requirement understanding and query resolution.
• Implemented benefit calculator.
• Data migration from Lotus Notes to Salesforce.
• Performing code coverage as per the Salesforce.com standards.
• Creation of unit test cases and performing the Unit testing, ensuring the defect free development before actual QA.