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Solutions Architect Resume

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St Louis, MO

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SUMMARY:

  • Salesforce consultant with 16+ years of CRM experience in technology, healthcare, utility & tele co communication industries .
  • Expert in business analysis, design, process optimization and working with cross - functional teams.
  • 5+ years of experience in implementing Salesforce solutions focused on Sales & Marketing.
  • Hands on experience with design, configuration and building solutions on Salesforce platform using Confidential, DOMO, Pardot, Sales, service & marketing cloud.

TECHNICAL SKILLS:

  • Sales Cloud
  • Service Cloud
  • DocuSign
  • ServiceMax
  • Confidential
  • DOMO
  • Siebel 8.1 (Sales
  • Call center
  • Service
  • Marketing
  • PRM
  • MRM)
  • EBS R12
  • OBIEE 11g
  • Oracle Sales & Service analytics applications
  • SOA
  • Java
  • Oracle
  • SQL Server
  • SAP
  • PeopleSoft
  • Load Runner
  • JIRA
  • QTP
  • Quality Center
  • Remedy
  • Solaris
  • HP UX.

PROFESSIONAL EXPERIENCE:

Solutions Architect

Confidential, St. Louis,MO

Responsibilities:

  • Gather requirements, document user stories, run design/solution workshops with project team.
  • Champion best practices, demonstrate solutions and conduct user acceptance testing sessions.

Salesforce Architect

Confidential, Houston, TX

Responsibilities:

  • Architect energy meter data loads into Salesforce, analysis and reporting on SQL Server/DOMO.
  • Champion best practices and work with production support team on priority service requests.
  • Design partner portal for quick pricing and solar quote generation for third party vendors.

Engagement Manager

Confidential, San Mateo, CA

Responsibilities:

  • Analyze requirements, review solution architecture and deliver implementation project.
  • Maintain customer satisfaction scores and resource utilization.

Salesforce PM/Architect

Confidential, Houston, TX 

Responsibilities:

  • Design integration of Salesforce with SAP for A/P and Locus energy for solar production data.
  • Build metrics reports and dashboards related monthly production guaranty analysis.

Salesforce Consultant

Confidential, Houston, TX

Responsibilities:

  • Build integration of Salesforce with Vistex SAP for master data management (MDM) initiative.
  • Consolidate two Salesforce instances into one, track MSH Referrals and Sales Opportunities.

CRM Project Manager

Confidential, Dallas, TX

Responsibilities:

  • Manage Siebel, OBIEE 11g and infrastructure upgrade project and ensure SLA’s are met.
  • Work with IT infrastructure and various application teams to ensure milestones are on track.
  • Manage application performance, reliability and functional testing with automation tools.

IT Project Manager

Confidential, Houston, TX

Responsibilities:

  • Manage $8 million-dollar business integration budget to build a global CRM/BI platform.
  • Work with business customers and divisional heads to discuss challenges, risks and actions.
  • Report weekly/monthly project status and financials to CIO, Sponsors, PMO and finance team.

IT Project Manager

Confidential, Palo Alto, CA.

Responsibilities:

  • Work with sales, marketing business operations teams to prepare CRM application roadmap and manage phased transition of Siebel to Salesforce.com to match enterprise IT/Business strategy.
  • Plan, schedule and manage system integration testing (SIT) and user acceptance testing (UAT).
  • Responsible for building closed loop marketing functionality using Siebel & OBIEE platform.
  • Build interactive reports, dashboards, segmentation and targeting capabilities for marketing functionality using OBIEE platform and Oracle BI applications.

Project Manager

Confidential, Foster City, CA

Responsibilities:

  • Manage CRM implementations from initialization through production support.
  • Drive requirement gathering and engage customer in analysis and application design sessions.
  • Responsible for technical design & application development to meet customer needs.

Analyst

Confidential, San Jose, CA 

Responsibilities:

  • Provide solutions to various business customers using Microsoft technologies.
  • Work as a consultant and help customers with best practices.

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