SUMMARY:

• Siebel Principal Consultant with 16+ years experience in Customer Relationship Management (SIEBEL IP2015, 8.2, 8.1, 8.0, 7.8 &7.7, SIEBEL 7.5.216, SIEBEL.in the Full Life Cycle Implementations of Siebel 8.2 eCommunications, Siebel 8.2 Public Sector, Siebel 8.1 Call Center Field Service, Siebel 8.1 eLoyalty Call Center, Siebel 8.0 eMedical Call Center, Siebel 8.1 HTIM, Sales Force Automation, Order Management/ePricer, Siebel Territory Management, Service Application, Siebel 7.8 PRM Application, Siebel 7.7 ePharma Call Center, Siebel 7.7 Captive Finance Call Center, Siebel 7.5.216 Call Center (Quotes, ePricer, eConfigurator), Siebel 7.0.4 Call Center( eService), Siebel eCommunications Vertical (2000, 99.6), Siebel 2000 Call Center (eService).
• Senior technical leadership experience with a strong track record of delivery and high performance.
• Primary area of expertise is Rapid Application Design and Implementation, Client Server, three - tier architecture. Proposal Development, High level of expertise in CRM business processes, Gap/Fit Analysis, Business Modeling, Data Modeling (Both Logical, Physical). Configuration and Customization of Applications.

PROFESSIONAL EXPERIENCE:

Confidential

Siebel Functional Architect

Responsibilities:

• Responsible for Siebel Service Contracts, Assets, Usage Based Entitlements, Warranty Management, Repair Management, Charge Engine and Charge Consolidation Plans Solution Design, Gap Analysis, Functional Requirements Analysis, Functional Design, Use Cases, Application Design, Prototype Development of Siebel IP 2015 Field Service Application (Open UI) in a call center environment.

Confidential

Siebel Functional Architect

Responsibilities:

• Responsible for the Siebel Service Requests, Assets, Contracts, Agreements and Entitlements Solution Design, Functional Requirements Analysis, Functional Design, Use Cases, Application Design, Prototype Development of Siebel 8.2 Field Service Application (Open UI) in a call center environment.

Confidential

Siebel Functional Architect

Responsibilities:

• Responsible for the Assessment Phase, Functional Requirements and Gap Analysis phase for the Siebel Service Agreements, Charge Plans, Invoice Engine, and Warranty Management for Siebel Field Service 8.1.1.11 Application enhancements.

Confidential

Siebel Functional Architect / Solution Designer

Responsibilities:

• Facilitated Requirements gathering and Joint Application Design sessions, and presentations to the Client Business / Technical Managers. Strong Problem solving and Analysis skills.
• Worked with client CRM Management to establish client's Enterprise business objectives and strategies.
• Provided Demo of Out of the Box Siebel Capabilities. Communicated new technical capabilities and also the technical shortcomings within the Siebel suite of products.
• Articulated the technical and non-technical solutions most appropriate for the target audience. Provided end to end solutions across both business architecture and technical architecture streams.
• Performed Gap Analysis and translated Functional Requirements to Technical specifications and solutions.
• Responsible for the definition of new functionality, validating business requirements, design of the systems and support during the quality assurance process.
• Responsible for Use Cases, and Test Scripts.
• Responsible for detailed Technical Design and selection of Configuration Strategies.
• Overseen the work of offshore development teams to ensure quality and best practice solutions.
• Strong Communications and Client Facing Skills.
• Supported the Siebel Best Practices and Standards.

Confidential

Siebel Product / Pricing and Order Mgmt Functional Architect/ Business Analyst

Responsibilities:

• Facilitated Requirements gathering and Joint Application Design sessions, and presentations to the Client Business / Technical Managers. Strong Problem solving and Analysis skills.
• Worked with client CRM Management to establish client's Enterprise business objectives and strategies.
• Articulated the technical and non-technical solutions most appropriate for the target audience. Provided end to end solutions across both business architecture and technical architecture streams.
• Performed Gap Analysis and translated Functional Requirements to Technical specifications and solutions.
• Communicated new technical capabilities and also the technical shortcomings within the Siebel suite of products.
• Responsible for the definition of new functionality, validating business requirements, design of the systems and support during the quality assurance process.
• Responsible for Use Cases, and Test Scripts.
• Responsible for detailed Technical Design and selection of Configuration Strategies.
• Overseen the work of offshore development teams to ensure quality and best practice solutions.
• Strong Communications and Client Facing Skills.
• Supported the Siebel Best Practices and Standards.

Confidential

Siebel Pricing and Quote / Order Mgmt Functional Architect / Business Analyst

Responsibilities:

• Responsible for the Siebel Dynamic Pricing and Quote / Order Management Solution Design, Functional Requirements Analysis, Functional Design, Application Design, Prototype Development, High Level Technical Design & Specifications of Siebel 8.2 Call Center Sales Application in a call center environment for the Confidential using Agile Methodology, Siebel Best Practices and Standards.

Confidential

Siebel Functional Lead / Analyst

Responsibilities:

• Responsible for the Functional & Technical Design of Siebel 8.2 Public Sector Application and Siebel CTI.
• Responsible for defining the Application Road Map
• Responsible for the Functional, Technical Design and Configuration of Siebel Assignment Manager rules, workflows, and business services.
• Served as the interface between the FRB business teams and the Siebel development team.
• Facilitated JAD Sessions with Business Managers. Responsible for delivering presentations to client senior management and client team members.
• Responsible for gathering business system and functional requirements, use-case discovery, including: business rules, data analysis, workflow analysis, Proto type Development, Application Design and system functionality.
• Responsible for Use Cases, and Test Scripts.
• Identified and defined integration points with third party solutions
• Responsible for the definition of new functionality, validating business requirements, design of the systems and support during the quality assurance process.
• Translated business requirements into system solutions.
• Responsible for detailed Technical Design and selection of Configuration Strategies.
• Worked with the Siebel development team to create scalable and sustainable design solutions.
• Responsible for the overall execution and organization of the development effort on large-scale Siebel engagement
• Responsible for System/Integration and UAT testing / going live phase.

Confidential

Functional Lead / Solution Architect

Responsibilities:

• Responsible for the Functional, Technical Design and Configuration of Siebel 8.1 Field Service Application and Siebel CTI.
• Responsible for the Functional, Technical Design and Configuration of Siebel Assignment Manager Rules.
• Served as the interface between the Clinical Systems Service teams and the Onsite/Offshore Siebel development team.
• Facilitated JAD Sessions with Business Managers. Responsible for delivering presentations to client senior management and client team members.
• Responsible for gathering business system and functional requirements, including: business rules, data analysis, workflow analysis, Prototype Development, Application Design and system functionality.
• Responsible for the definition of new functionality, validating business requirements, design of the systems and support during the quality assurance process.
• Responsible for Use Cases, and Test Scripts.
• Translated business requirements into system solutions.
• Responsible for detailed Technical Design and selection of Configuration Strategies.
• Worked with the Onsite/Offshore Siebel development team to create scalable and sustainable design solutions.

Confidential

Siebel 8.1 Order Management Architect / Functional Lead

Responsibilities:

• Responsible for the Siebel Order Management Business Requirements Analysis, Functional Design, Technical Design and Configuration of Siebel 8.1 Call Center Application (Order Management Module) for Confidential using Siebel’s eRoadMap Methodologies, Best Practices and Standards. Responsible for the migration of Siebel’s Order Management Functionality from Siebel 7.7 Application to Siebel 8.1 Application using eScripting, business services, and workflows.

Confidential

Siebel ePricer Architect

Responsibilities:

• Responsible for the Business Requirements Analysis, Functional Design, Technical Design and Configuration of Siebel 8.1 High Tech & Industrial Manufacturing Application (ePricer module) for Confidential using Siebel’s eRoadMap Methodologies, Best Practices and Standards.

Confidential

Siebel Solution Architect / Business Process Lead

Responsibilities:

• Conducted live demos of Siebel Sales Force Automation functionality as it is “out of the box”. Facilitated JAD Sessions with Business Managers. Responsible for delivering presentations to client senior management and client team members.
• Led discussions with Client’s Sales and IT personnel to finalize requirements by creatively solving issues with “out of the box” features and sell concept to client Sales team
• Responsible for finalizing Functional Requirements, Functional Design, and Technical Design. Responsible for gathering business system and functional requirements, including: business rules, data analysis, workflow analysis, Prototype Development, Application Design and system functionality.
• Responsible for the definition of new functionality, validating business requirements, design of the systems and support during the quality assurance process.
• Translated business requirements into system solutions.
• Responsible for Use Cases, and Test Scripts.
• Liaise with offshore technical development team to ensure system configuration/implementation matches requirements.
• Liaise with test team to ensure system matches requirements
• Assisted with mapping data elements from Goldmine (Current CRM system) to Siebel.
• Assisted with other Project Management functions (timelines, test scripts, etc.)
• Responsible for the definition of new functionality, validating business requirements, design of the systems and support during the quality assurance process.
• Translated business requirements into system solutions.

Confidential

Siebel Solution Architect / Functional Lead

Responsibilities:

• Responsible for the Functional, Technical Design and Configuration of Siebel 8.0 Sales and Service Application.
• Responsible for the Functional, Technical Design and Configuration of Siebel 8.0 Territory Management Module.
• Served as the interface between the Business Systems Sales/Service teams and the Onsite/Offshore Siebel development team.
• Served as a Point of contact for information regarding the Business Systems Sales Force Automation and Service Applications and how these systems support the Sales and Service Business Processes.
• Facilitated JAD Sessions with Business Managers. Responsible for delivering presentations to client senior management and client team members.
• Responsible for gathering business system and functional requirements, including: business rules, data analysis, workflow analysis, Prototype Development, Application Design and system functionality.
• Responsible for the definition of new functionality, validating business requirements, design of the systems and support during the quality assurance process.
• Translated business requirements into system solutions.
• Responsible for detailed Technical Design and selection of Configuration Strategies.
• Worked with the Onsite/Offshore Siebel development team to create scalable and sustainable design solutions.

Confidential

Siebel Solution Architect / Functional Lead

Responsibilities:

• Responsible for the Functional, Technical Design and Configuration of Siebel 8.0 Sales and Service Application.
• Responsible for the Functional, Technical Design and Configuration of Siebel 8.0 Territory Management Module.
• Served as the interface between the Clinical Systems Sales/Service teams and the Onsite/Offshore Siebel development team.
• Served as a Point of contact for information regarding the Clinical Systems Sales Force Automation and Service Applications and how these systems support the Sales and Service Business Processes.
• Facilitated JAD Sessions with Business Managers. Responsible for delivering presentations to client senior management and client team members.
• Responsible for gathering business system and functional requirements, including: business rules, data analysis, workflow analysis, Prototype Development, Application Design and system functionality.
• Responsible for the definition of new functionality, validating business requirements, design of the systems and support during the quality assurance process.
• Translated business requirements into system solutions.
• Responsible for detailed Technical Design and selection of Configuration Strategies.
• Worked with the Onsite/Offshore Siebel development team to create scalable and sustainable design solutions.

Confidential

Siebel Solution Architect / Functional Lead

Responsibilities:

• Served as the interface between the Sales Operations team and the Offshore Siebel development team for all Sales Force Automation Requests.
• Served as a Point of contact for information regarding the Confidential Sales Force Automation Applications and how these systems support the Sales Business Processes.
• Facilitated JAD Sessions with Business Managers. Responsible for delivering presentations to client senior management and client team members.
• Responsible for gathering business system and functional requirements, including: business rules, data analysis, workflow analysis, Prototype Development, Application Design and system functionality.
• Responsible for the Functional, Technical Design and Configuration of Siebel 8.0 Territory Management Module.
• Responsible for Use Cases, and Test Scripts.
• Participated in the definition of new functionality, validating business requirements, design of the systems and support during the quality assurance process.
• Translated business requirements into system solutions.
• Responsible for detailed Technical Design and selection of Configuration Strategies.
• Designed Siebel and Oracle Integration using Siebel-Oracle Connector.
• Worked with the Offshore Siebel development team to create scalable and sustainable design solutions.

Confidential

Siebel Application Architect / Functional Lead

Responsibilities:

• Served as the interface between the Sales Operations team and the Siebel development team for all Sales Force Automation Requests.
• Served as a Point of contact for information regarding the NetApp Sales Force Automation Applications and how these systems support the Sales Business Processes.
• Facilitated JAD Sessions with Business Managers. Responsible for delivering presentations to client senior management and client team members.
• Responsible for gathering business system and functional requirements, including: business rules, data analysis, workflow analysis, and system functionality.
• Participated in the definition of new functionality, validating business requirements, design of the systems and support during the quality assurance process.
• Translated business requirements into system solutions.
• Worked with the Siebel development team to create scalable and sustainable design solutions.

Confidential

CRM Solution Architect / Project Manager

Responsibilities:

• Facilitated JAD Sessions:
• Documented business processes and training scenarios.
• Designed and led prototype demonstration.
• Captured functional requirements.
• Responsible for delivering presentations to client senior management and client team members.
• Responsible for the gap analysis;
• Responsible for the detailed functional and technical design for the project.
• Responsible for gathering business system and functional requirements, including: business rules, data analysis, workflow analysis, and system functionality.
• Conduct scope/design review to ensure overall quality of the project.
• Defined and enforced Siebel, CRM standards and call center best practices.
• Responsible for developing the Project Plan for the project.
• Responsible for the Design and Configuration of Siebel 7.8 PRM Application Prototype.
• Recommended strategies for the future to meet changing business needs.
• Managed project scope and client expectations.

Confidential

Siebel Solutions Architect

Responsibilities:

• Participated in the Pre-Selling phase of Siebel 7.8 eFinance Call Center Implementation for a Finance Company.
• Responsible for Proposal Development, Package Selection, defining Scope, deliverables, milestones, implementation, testing and training approaches for the project.
• Facilitated presentations to the Client Management.

Confidential

Sr. Siebel Enterprise Architect

Responsibilities:

• Facilitated JAD Sessions:
• Documented business processes and training scenarios.
• Designed and led prototype demonstration.
• Captured functional requirements.
• Responsible for delivering presentations to client senior management and client team members.
• Responsible for the gap analysis;
• Responsible for the detailed functional and technical design for the project.
• Responsible for gathering business system and functional requirements, including: business rules, data analysis, workflow analysis, and system functionality.
• Conduct scope/design review to ensure overall quality of the project.
• Defined and enforced Siebel, CRM standards and call center best practices.
• Responsible for developing the Project Plan for the project.
• Responsible for the Design and Configuration of Siebel 7.7 ePharma Application Prototype.
• Responsible for the Design and Configuration of Siebel 7.7 Order Management, and ePricer using Siebel EAI.
• Recommended strategies for the future to meet changing business needs.
• Managed project scope and client expectations.

Confidential

Siebel COE Lead/Sr. Application Architect

Responsibilities:

• Facilitated JAD Sessions:
• Documented business processes and training scenarios.
• Designed and led prototype demonstration.
• Assisted BAs in capturing functional requirements.
• Responsible for the gap analysis.
• Responsible for delivering presentations to client senior management and client team members.
• Responsible for the detailed functional and technical design for the project.
• Responsible for gathering business system and functional requirements, including: business rules, data analysis, workflow analysis, and system functionality.
• Conduct scope/design review to ensure overall quality of the project.
• Defined and enforced Siebel, CRM standards and call center best practices.
• Responsible for developing the Project Plan for the project.
• Conducted the design review process with Siebel Expert Services.
• Recommended strategies for the future to meet changing business needs.
• Managed project scope and client expectations.
• Responsible for Use Cases, and Test Scripts.
• Interfaced with Offshore Implementation team through problem solving, design, development, and systems implementation using Siebel Tools, Assignment Manager, and Workflow Manager Polices, Siebel eScripting, EAI, EIM, and Oracle 9i database on Windows NT platform.
• Worked in a cross functional, cross-organizational, cross geography, mode with key linkages to Confidential program teams and Big 5 outsource Partner and key customer contacts.

Confidential

Sr. Application Architect/Configuration Lead

Responsibilities:

• Participated in the full life cycle Design and Implementation of Siebel 7.5.216 Call Center {Quotes, Siebel ePricer (Matrix Pricing), eConfigurator}.
• Worked as a Subject Matter Expert (Siebel Configuration and Siebel Functional).
• Configuration Lead for a team of three developers.
• Responsible for requirement analysis, functional design, and application design.
• Translated business requirements into system solutions.
• Designed and configured Siebel Quotes, Siebel ePricer, and eConfigurator. Integrated Siebel Price Lists with mainframe Price Lists using EIM.
• Extended Siebel Data Model (Both Logical, and Physical), designing, and configuring the Application using Siebel Tools, Assignment Manager, Workflow Manager Polices, Siebel VB, Java Script, EIM, and SQL Server database on Windows NT platform.

Confidential

Sr. Application Architect/Configuration Lead

Responsibilities:

• Participated in the Design and Implementation of Siebel 7.0.4 Call Center (Sales & eService) Package Upgrade from Siebel 6.2.1.
• Worked as a Subject Matter Expert (Siebel Configuration and Siebel Functional).
• Responsible for developing the Work plan for the Siebel 7.0.4 upgrade, extended Siebel Data Model (Both Logical, and Physical), designing, and configuring the Application using Siebel Tools, Assignment Manager, Workflow Manager Polices, Siebel VB, Java Script, EIM, SQL Server database on Windows NT platform.