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Sr. Technical Consultant/ Sr. Salesforce Business Analyst Resume

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DC

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SUMMARY:

  • 7 years of experience as a business systems analysis with strong abilities in Gap Analysis, Requirement Gathering and Analysis, drafting Functional Specification, Performing Functional Testing, Proposal Writing and Managing Client Expectations
  • Experience in all phases of the Software Development Life Cycle. (SDLC), and experience in Financial industry
  • Proven ability to conduct Joint Application Design (JAD) sessions, facilitate User Acceptance Testing and brainstorming sessions
  • Aptitude to quickly adapt to IT initiatives and the strategic vision of enterprise
  • Ability to quickly adapt to changing requirements, enthusiastic in learning new technologies and analyzing their relevance to business applications
AREAS OF EXPERTISE:
  • Business System Analysis
  • Requirements Gathering
  • Customer Relations
  • Personnel Supervision
  • Test Strategy, Design and Execution
  • Proposal Writing
  • Computer Savvy
  • Conducting User Acceptance Testing
  • Salesforce Tools
  • Professional Presentations

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Sales Cloud, Service cloud, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual force Pages / Components, Apex Web Services, Workflow Approvals, Case Management Automation, Custom Objects, Single sign on

Salesforce Tools: Eclipse IDE, Demand Tools. Packages & Platforms Force.com Data Loader, Force.com platform (Sandbox and production), Work Bench

PROFESSIONAL EXPERIENCE:

Confidential, DC

Sr. Technical Consultant/ Sr. Salesforce Business Analyst

Responsibilities:

  • Provided oversight, guidance and subject matter expertise
  • Engaged the cross functional teams to collaboratively gather requirements
  • Planned, scheduled and drove meetings to review the Detail Requirements with cross functional teams for approvals
  • Updated Requirements Traceability Matrix(RTM) to map the detailed requirements
  • Migrate RTM to JIRA and use JIRA to monitor requirements, create User Stories and Acceptance Criteria for Developers and Testers, and plan upcoming Sprints
  • Facilitate JAD sessions with mid and senior management
  • Worked as a Systems Administrator for basic Salesforce Configurations, helping Users gain Access, and other technical issues.
  • Researched and helped launch Vision - e, a Business Card Reader application on Salesforce AppExchange.

Environment: An Agile SDLC with Salesforce.com CRM implementations involving requirements gathering, requirements monitoring and planning on JIRA, solution designs, business process configuration, training users weekly, reporting, and data migration.

Confidential, TX

Responsibilities:

  • Confidential Inc. is a multinational banking and financial services corporation.
  • As Business Analyst, I was involved in identifying relationships and incorporating data elements from a multitude of internal and external sources for developing a complete view in support of business growth.

Environment: An Agile SDLC with Salesforce.com CRM implementations involving requirements gathering, solution designs, business process configuration, training, reporting, and data migration.

Confidential, OH

Responsibilities:

  • Provided support to a fully integrated Salesforce CRM application as a both a business analyst and administrator.
  • Worked closely with the Stakeholders and SMEs to gather requirements and specifications for Salesforce CRM enhancements and functionality improvements.
  • Carried out basic administrator tasks while documenting requirements and worked with the User community to gather feedback, help with technical issues, and provide training.

Confidential, Columbus, IN

Responsibilities:

  • Cummins services engines and related equipment, including fuel systems, controls, air handling, filtration, emission control and electrical power generation systems.
  • The project was to implement new Enhancement of Integrated Customer Care solution in High Technology Industrial Manufacturing Application in their Lagan CRM. Lagan is a CRM created to bridge communication between the government and citizens.
  • This project implemented Lagan for the Human Services Department.

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