SUMMARY:

• Ten Plus years of experience in IT industry including 6 years in Salesforce CRM platform and 5 years as Quality Assurance Lead
• Experience in Development, Administration, Configuration, Implementation and Support of Salesforce CRM based on Apex language and leveraging Force.com Platform.
• Experience in Integrating App Exchange Applications with Salesforce, Mass E - Mail Management, Application management using Force.com Plug-in and Eclipse IDE in Sandbox and Production Environments.
• Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects and Force.com platform and Force.com Sites.
• Experience in understanding business requirement to design the required entities like custom objects, creating the relationships and junction objects.
• Developed Apex classes using other platform based technologies like Visualforce, Force.com IDE.
• Experience in use of Standard and Custom controllers of Visualforce in development of custom Salesforce pages as required by business requirements.
• Proficient knowledge of Governor limits. Experience in optimization of existing code in accordance to the governor limits.
• Participated in all stages of Software Development Life Cycle (SDFC) i.e., System Analysis, Design, Development and Testing Expertise
• Experience in creating various Reports (summary reports, matric reports, pie charts, dashboards and graphics) and Report Folders.
• Experience in using Data Loader for insert, update and bulk import or export of data from Salesforce.com Objects.
• Experience in using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permission based on the organizational hierarchy.
• Strong QA background with experience in identifying and reviewing test plans, test cases and testing results.
• Experience of the full Software Development Life Cycle (SDLC) and Methodologies & Validations to ensure the Quality Assurance Control
• Experience working in Agile Environment and using Jira for User Stories.
• Experience working with onsite and offshore teams.
• Strong project management skills, preferably with experience in an agile development environment
• Established track record for delivering high quality products
• A team player with strong work ethic, a positive attitude and ability to make the best use of individual resources. Committed to excellence, and a prudent developer with strong problem-solving, analytical skills and communication skills.

TECHNICAL SKILLS:

Operating Systems: UNIX, MS DOS, MS Windows (95/98/2000/XP/Windows 7/8/10)

Languages: Apex, Java, C, SQL, PL/SQL, HTML, XML

SFDC Technologies: Standard objects, Custom Objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, SOQL, SOSL, Reports, Dashboards, Force.com IDE

RDMS: Oracle (SQL*Plus, PL/SQL, Oracle Forms, Oracle Reports, SQL Loader), MS Access, SQL Server

Tools: & Technologies: Force.com Data Loader, Force.com Platform (Sandbox and Production)

Other Tools: MS Outlook, MS Office, MS Excel, MS PowerPoint

PROFESSIONAL EXPERIENCE:

Confidential,Bellevue,WA

Salesforce Developer/Administrator

Environment: Saleforce.com platform, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process, Apex, Data Loader, Import Wizard, Eclipse IDE, Triggers, SOQL (Salesforce Object Query Language), SOSL

Responsibilities:

• Interacted with various business user groups gather the requirements for Salesforce Implementation and documented the requirements
• Involved in SFDC application setup and customization to match the functional needs of the Company
• Worked as Salesforce admin support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Designed, and developed the 15 profiles for 200 users, 4 Custom objects, Validation rules, Page layouts, Custom tabs, Components, 15 Visualforce Pages to suit to the needs of the application.
• Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, Visual Force and other utilities.
• Designed, developed and deployed 30 Apex Classes, 20 Controller Classes and 30 Apex Triggers for various functional needs in the application and worked in improving existing Apex code
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Developed and configured 20 Reports for different user profiles based on the need in the organization.
• Involved in setting up field level access for each custom object created based on the user’s role within the organization.
• Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatics on Demand.
• Created 4 Custom Objects, Junction objects and defined lookup and master-detail relationships on the objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Created different workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Worked on SOQL and SOSL statements
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Involved in customizing custom objects, tabs, fields, page layout as per the business need.
• Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail templates.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Extensively involved in Unit Testing using Test Methods using Force.Com utilities.
• Participated in the training sessions provided by the Salesforce team and support end users

Confidential,Bellevue,WA

QA Lead

Environment: ALM (Quality Center) 12.2, Jira 6, Mobile Testing, Quick Test Pro, Oracle, API Testing, SQL, B2B, Agile Environment, Enterprise Projects

• Prepared detailed Test strategies, Test Plans, Sign Off Documents and Test cases by understanding the business logic and user requirements from Business Required Documents (BRD), Jira user stories
• Participated in meetings with Business for requirements walk thru, technical design documents with IT development team
• Created and implemented process and strategy for overall QA team by defining and executing on the department’s vision
• Used Quality Center/ALM for test cases creation and execution, and to open defects
• Scheduled daily meetings with Release Manager, Product Manager, Development Teams, Business Analysts, Stake holders to manage defects and report on test execution
• Managed Mobile Application testing using phones and tablets from scratch from creating team
• Successfully implemented Automation for B2B Application and review test cases that are written by team for manual and automated testing
• Used Yellow Fin Business Intelligence tool to prepare KPIs and used Site Catalyst for analytics reporting
• Assessing Risk Analysis based on test execution and making necessary recommendations
• Assisting management, related to project planning such as testing timelines, deliverables and hiring
• Sound Knowledge and use of SQL for backend testing, SOAP UI for web services and involved in API validations
• Working with remote, cross organization teams to achieve the desired product quality.
• Highly effective working with geographically distributed QA, business and development teams.
• Strong people management skills with a proven track record in hiring, developing and retaining high performing QA team
• Managed onsite and offshore team members to ensure the highest quality product delivery is achieved
• Transitioned QA team from Waterfall approach to Scrum.

Confidential,Pasadena,California

QA Lead

Environment: Caliber, Quick Test Pro, Quality Center 10, UNIX, Oracle, SQL, GUI Application (JAVA), Shell Script

• Created Test Strategy, Test Plan for System Testing and Hand Off Documents for hand over to UAT
• Created Defects in Quality Center and scheduled daily meetings with Development, Business and UAT team to discuss defects status
• Strong knowledge of Software Development Life Cycle (SDLC) and software testing on web related projects
• Strong knowledge of test methodologies and best practices
• Experience dealing with end users directly.
• Conducted Functional testing, Regression and GUI testing on each build or version of the application through Quick Test Pro
• Involved in doing Manual and Automation Testing. Progression was performed by Manual Testing and Regression was performed by Automation and Manual Testing
• Extensively involved in testing the database through the use of SQL commands
• Used SQL Commands to view database tables. Wrote complex SQL queries using joins to verify data
• Ability to troubleshoot and analyze healthcare test results
• Updating shell scripts and executing jobs in UNIX environment