SUMMARY:

• Over 9 years of experience in the salesforce.com CRM platform both as Administrator and Developer.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, architecture design, development, enhancements, testing, deployment and maintenance enterprise level applications.
• Well versed with Agile and Scrum Methodology
• Good knowledge on Apex development in creating custom Objects, custom Tabs, Triggers, Apex Classes, Force.com API, Standard Controllers, Custom Controllers and Controller Extensions.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Experience in SFDC administrative tasks like Creating Roles, Profiles, Sharing Rules, Email Services, Page Layouts, Workflow Alerts, Validation Rules Actions, Flows, Process Builder, Entitlement Processes, Milestones and Approval Processes.
• Excellent understanding of Org hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules.
• Developed web - based applications using SQL, XML, CSS, HTML, DHTML, XHTML, JavaScript, jQuery, SOAP and AJAX Technology .
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments
• Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.
• Experience with data tools like Apex Data Loader and Data Loader.io.
• Worked with SOQL, SOSL, Visual force, APEX, ETL, SOAP API, Force.com and Web services API.
• Possess excellent communication, interpersonal and analytical skills along with can - do attitude. Excellent Presentation, time management & organization skills. Good team player and a fast learner by adapting to the conditions.

TECHNICAL SKILLS:

Salesforce.com: Apex classes, Apex Trigger, Visualforce, SOQL, SOSL, Force.com Web Services API, Lighting, Force.com IDE for Eclipse, Email Template, Formula, Validation rules, workflow and approvals, App exchange,salesforce.com force.com IDE, Reports, Custom objects, Apex, Integration, Migration, Page Layouts, VLOOKUP, Apex data loader, web services.

CRM Tools: Sales force Data Loader, Eclipse IDE, Sales force Explorer

Programming languages: C,C++, Java, JavaScript DL/SQL Apex

Web Technologies: Java script, XML, HTML, XHTML, XSLT, CSS, AJAX

Data Base: SQL server 2008/05/2000, My SQL, DB2, Oracle 9iOperating systems: Windows 10/08/07/05/03/ XP/00/NT/98/95, MS-DOS, LINUX, UNIX, UBUNTU

WORK EXPERIENCE:

Confidential, Cary, NC

Salesforce Admin / Developer

RESPONSIBILITIES:

• Preformed the roles of Salesforce.com Developer and Administrator in the organization.
• Developed applications for various user groups by involving in the business requirement gathering phase till deployment.
• Agile and Scrum Development Methodology was followed for the implementation.
• Involved in designing the solution by customizing various standard objects and creating custom objects.
• Developed applications for handling agreements among brokers.
• Developed UI using HTML, JavaScript, AngularJS, CSS.
• Imposed complex validation rules using UI and Triggers.
• Hands on working experience in Role Hierarchy, Custom profiles, and Public Groups creation and User Management.
• Designed, developed, test and deployed custom Salesforce applications software using APEX classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Expertize in Developing various SFDC implementations covering Sales Cloud, Service Cloud, Chatter & integrating with App-exchange products like Docu-sign.
• Used “Command Line Interface (CLI)” to Automate the data loading process for the sand box refresh activity.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Generated stubs in salesforce from the WSDL of external application.
• Developed client-specific solutions on force.com platform using Apex classes and Triggers, Visualforce, Controller Classes, Extensions, Web Services API, REST, SOQL, SOSL.
• Experience in designing and deploying of Custom objects, Custom fields, page layouts, Custom tabs, Custom reports, report folders, reports extractions to various formats, designing Visual Force Pages, Snapshots, Dashboards, Controllers Triggers, and various other components as per the client and application requirements.
• Worked on validation rules, workflows and approval processes and developer User Interface through Lightning Component.
• Hands on experience on salesforce packages and Lightning . Implement salesforce lightning components for small set of users within the organizations.
• Designed various Webpages in Visualforce for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases Opportunities, products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• To restrict the users from creating duplicate contacts and accounts used Matching rules and Duplicate rules.
• Using Apex Data Loader, Salesforce workbench performed mass insert, update and delete and also imported data from Data Import Wizard.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Defined Lookup and Master-Detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Workflow rules and defined related tasks, time triggered tasks, email alerts, Field updates to implement business logic.
• Used change sets for deploying components.
• Worked with GITHUB and Eclipse for version control.

Environment: Saleforce.com platform, Force.com IDE, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Docu-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool, Windows XP Pro.

Confidential, New Jersey

Salesforce Admin / Developer

RESPONSIBILITIES:

• Designed various Webpages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Extensive experience on Process builder, Visualforce pages and Page layouts according to the Business requirements.
• In charge of setting up web service integrations.
• Performed data clean-up and/or Data migration to/from salesforce.com
• Created Custom Controllers implementing complex code for Salesforce, VF pages.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Used the Debug Log and System Log Console to catch exceptions.
• Worked with Exception Handling and displaying custom error message for effective end user interactive experience using Visualforce pages.
• Used Force.com Web Services API for implementing web services to access to data from different users.
• Created Custom components for using in Visualforce pages and Visualforce email templates
• Build Test Classes for every written code using Assertions which helps for code coverage and Functional Testing
• Deployment of code from sandbox to production using force.com IDE tool and change set.
• Interact with business analyst and developers to design better test plan and strategies based on the requirements of the business.
• Prepare documentation like testing progress, Test coverage and providing status to project manager

Environment: Saleforce.com CRM, Apex Classes, Controllers, Visualforce Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sharing rules, S controls, Web service, XML, Force.com IDE, Chatter, HTML, CSS, JavaScript.

Confidential

Salesforce Admin/Developer

RESPONSIBILITIES:

• Understand the customer requirements and translate the business objectives into technical requirements covering all aspects of the functionalities and thereby design solutions using Apex classes, Triggers, Workflows, Approval Process and VisualForce pages.
• Lead and guide the developers during various phases of the project including design, coding, and unit testing to deployment.
• Review the code to ensure requirement coverage and adherence to best practices.
• Identify and highlight different risks involved and work on mitigation plans.
• Liaise closely with application development and support groups to ensure plan is in place for post go-live support.
• Configure and Implement products built on Salesforce.com platform following Agile Development model that includes creating Custom Fields, Page Layouts, and creating Public Groups, Permission sets, Organization wide defaults and writing Validation Rules.
• Create Workflows and Approval Process, write Apex code and triggers.
• Manage user accounts and security - including new user account creation, Profile and Role management, Sharing rules, and Security controls.
• Maintain data integrity by Data cleansing and Purging.
• Configure and Customize Apex Data Loader writing Java wrapper code to integrate the product with ERP source systems
• Maintain different Sandboxes in Salesforce for testing and Patches for roll-back and enhancement releases.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approval processes, Reports and dashboards Custom Objects, Custom Tabs, Email Services, Web service, Eclipse IDE Plug-in.