PROFESSIONAL SUMMARY:

• Over 7 years of experience in salesforce.com CRM Platform both as Administrator & Developer.
• Experience in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server Architecture.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Experience in SFDC Configurations/Customizations - as Administrator and Developer.
• Experience in developing User Interface, Page Layouts, Search Layouts Tabs, Custom fields, Custom objects, Validation Rules, Triggers.
• Experience on Salesforce CRM platform and Worked on different environment of SFDC such as Sales and Service Clouds.
• Hands on experience on creating Custom Objects and Tabs, designing Custom Fields, Validation Rules, Workflow Rules and Field-Level Dependencies, Approval Processes, Pick Lists.
• Expertise at administrative tasks such as User management, Creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboard, Record Types.
• Experience on implementing Apex classes, Visual Force Pages, Apex Components and Controllers, Triggers and working with Force.com IDE.
• Experience in bulk data migration and integration using Apex Data Loader.
• Create and maintain custom objects, fields, views, reports, dashboards, campaigns and other salesforce.com
• Create approval processes, workflow rules, process builder, flows to meet business requirement
• Handle on-going customization/ alteration of Salesforce.com.
• Maintain, enhance, and create workflows, functions, and configurations within the Salesforce.com environment.
• Provide support functions (user training/assistance) as needed.
• Provide sales and financial data to company executives.
• Maintain System, Security, and Integrity by mapping SFDC roles hierarchy and territories in response to personnel changes.
• Reassign Accounts, Contacts, and Opportunities in response to personnel changes.
• Grant/ remove and maintain user licenses.
• Maintain security including sharing rules and security levels.
• Design, Create and maintain user roles, profiles, and hierarchies.
• Create and administer training to existing or new users/groups.
• Create and maintain dashboards.
• Create and maintain reports including folder maintenance.
• Build and manage report folders for reps to improve sales efficiency.
• Perform sandbox refresh and complete post refresh activities.
• Create and deploy change sets for the enhancement requests/bug fixes from sandbox to production.
• Developed different WebPages in Visual Force for customers to select different services that were offered by organization and integrating the selected services with the pricing team.
• Developed and deployed the Custom objects, tabs, Components, validation rules, Workflow Rules, Page layouts, Visual Force Pages based on the needs and requirements of the application.
• Worked on importing data from external system to salesforce application using Apex Data Loader.
• Worked on SOQL and SOSL statements in Triggers.
• Developed the business logic of the application using APEX classes
• Designed the application to be created module wise using the schema builder
• Developed complex workflows and approval processes for automating business logic
• Developed Custom reports and configured the Analytical Snapshots to dump the data on a regular basis for the sales performance and lead generation statics
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Prepared build sheets according to business requirements
• Scheduled RMAN backups in different platforms
• Handled installations, cloning, and maintaining concurrent manager processes, patching, user management issues and space management issues related to Oracle Applications
• Did Patch analysis for R12.1.1 to R12.1.2 upgrade.
• Installed and maintained Oracle Applications e-Business suite
• Conducted patch analysis and impact for all kinds of patches

TECHNICAL SKILLS:

Force.com: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in

Business Process: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements

Languages: C, C++, Java, Apex, JavaScript.

Database: Microsoft SQL Server, MS Access, Oracle 10g/9i.

Web Services: HTML, XML, CSS, JavaScript.

Platforms: Windows, Windows Server.

Tools: Data Loader, Workbench, Eclipse IDE, VIVA, MS Project

Methodology: Agile, SCRUM

Operating Systems: Windows NT/2000/XP Pro/Vista, Windows Server UNIX, Linux

PROFESSIONAL EXPERIENCE:

Confidential, New Jersey

Sr. Salesforce Developer/Admin

Responsibilities:

• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Worked on customization of different standard objects like Leads, Accounts, Contacts, Opportunities, Products, Price book, Campaigns and Cases.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members
• Developed customized Reports, Dashboards for business users and managers, developed custom report using visual force pages.
• Developed several Custom Reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Designed, developed, deployed page layouts, components, custom objects, custom tabs, apex classes, visual force pages to reach the needs of organization.
• Designed various types Email templates for auto response to customers.
• Create and maintain custom objects, fields, views, reports, dashboards, campaigns and other salesforce.com
• Create approval processes, workflow rules, process builder, flows to meet business requirement
• Handle on-going customization/ alteration of Salesforce.com.
• Maintain, enhance, and create workflows, functions, and configurations within the Salesforce.com environment.
• Provide support functions (user training/assistance) as needed.
• Provide sales and financial data to company executives.
• Maintain System, Security, and Integrity by mapping SFDC roles hierarchy and territories in response to personnel changes.
• Reassign Accounts, Contacts, and Opportunities in response to personnel changes.
• Grant/ remove and maintain user licenses.
• Maintain security including sharing rules and security levels.
• Design, Create and maintain user roles, profiles, and hierarchies.
• Perform sandbox refresh and complete post refresh activities.
• Create and deploy change sets for the enhancement requests/bug fixes from sandbox to production.
• Experience in implementing Web-to-Case, Email-to-Case to generate cases for Case objects.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sales cloud, lightning, Communities, Data Migration, Security Controls, Sandbox data loading, Data Loader, SQL, Oracle SF Explorer and Eclipse IDE Plug-in, Agile methodology.

Confidential, Dallas, TX

SFDC Developer/Administrator

Responsibilities:

• Interacted with different lines of business users for gathering requirements and prepared Technical Design Document for the business use cases.
• Worked as Salesforce.com Analyst/Developer and Administrator in the organization.
• Involved in Salesforce point and click configuration activities like creating custom fields, formula, roll-up summary fields, dependent pick lists, page payouts, record types, validation rules.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Implemented Web-to-Lead for Leads generated from web and Web-to-Case, Email-to-Case for Cases sent to a centralized email.
• Used SOQL/SOSL with consideration to Governor Limits for manipulation needs of the application using platform database objects from Salesforce.com objects.
• Designed, and developed Apex Classes and Apex Triggers for functional needs in the application.
• Implemented best practices and coding standards in developing Apex Controllers (Custom, Extension) and Apex triggers.
• Integrated the Web Services for extracting the data from external systems to display in the pages ofsalesforce.com.
• Written apex controllers for searching across various objects and creating records in a junction object by using apex extension, wrapper classes and visual force pages.
• Worked with Visual force components to display list of records with tabbed pane based on Account in different detail pages.
• Performed data migration activities using Data Loader to insert, update and export of data from Salesforce.com objects.
• Maintained sandbox environments and deployed components across different sandbox to production instances using Change Sets and Force.com migration tool.
• Assisted end users with administrative tasks - creating Users, changing permissions on Profiles, creating Permission Sets, Groups and creating Reports, Dashboards.
• Participated in Scrum meetings as part of Iteration development process.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Organized Email Templates and Mail Merge Templates and was committed in doing the mail merge for various standard and custom objects.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Described organization hierarchy and built profiles, roles accordingly in Salesforce; managed on visibility and security settings around them as required by the business.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sales cloud, lightning, Communities, Data Migration, Security Controls, Sandbox data loading, Data Loader, SQL, Oracle SF Explorer and Eclipse IDE Plug-in, Agile methodology.

Confidential, KY

Salesforce Developer

Responsibilities:

• Performed the role of SFDC Developer and Administrator.
• Provided user support and bug fixing activities as per the SLA.
• Using Force.com developer toolkit including Apex Classes and Visual force pages to develop custom business logic.
• As SFDC administrator interacted with various business areas to gather requirements and develop data model to suit complex business needs.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Wrote Escalation rules to escalate the cases.
• Developed Workflow Rules and Approval Process for some fields.
• Worked with various Salesforce.com standard objects like Users, Contacts, Reports, Dashboards.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Responsible for migrating data from legacy systems to Salesforce.com using data Loader.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Quest Salesforce.com instance
• Customized the Dashboards to track the usage for productivity and performance of business centers and their sales teams.

Environment: Salesforce.com Application, Apex Script, Eclipse IDE Plug-in, Java Script, HTML, Data Loader, Apex Classes, Web services, CSS, Controllers, Triggers, Visual force, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards.

Confidential, KY

Salesforce Developer/Administrator

Responsibilities:

• Interacted with various business team members in order to gather the necessities and required documents and also worked in the agile methodology.
• To monitor the use of company applications by customers and licensed users we have used custom tabs.
• Worked on Customized standard sales force objects like campaigns, leads, accounts, contacts, and opportunities.
• Experienced on Creation of custom field and field dependencies on standard objects like Campaigns, Lead, Accounts and Contacts.
• Worked on Creating pick lists, dependent pick lists, junction objects, lookups fields, master detail relationships, validation and formula fields.
• Based on various business requirements we developed workflow rules and time triggered workflows.
• In order to ensure that protected data is only with authorized users, we have used field level security, profiles and audit trail setup.
• Used Chatter API to quickly collaborate with the team members and used to get feedback for the product development.
• Designed and Implemented the Page layouts and Custom tabs in order to meet the needs of the application.
• Migrated data from Legacy Systems to Sales force CRM using data loader.
• Created Roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• We have used Saleforce.com platform to catch issues in current Reporting format and suggested implementation of the Analytical tools provided by the Sales force.com to enhance Reporting and Data consolidation.
• Create and maintain dashboards.
• Create and maintain reports including folder maintenance.
• Develop complex, macro driven reports to summarize system information for Senior Management.
• Build and manage report folders for reps to improve sales efficiency.
• Perform sandbox refresh and complete post refresh activities.

Environment: Saleforce.com platform, Apex Language, Visual force Pages, Component & Controllers, Data Loader, Workflow & Approvals, Email Services, Cast Iron, Security Controls, Reports, Custom Objects, Custom Tabs, HTML, Java Script, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Administrator / Developer

Responsibilities:

• Performed the role of Salesforce Administrator.
• Provided user support and bug fixing activities as per the SLA.
• Using Force.com developer toolkit including Apex Classes and Visual force pages to develop custom business logic.
• As SFDC administrator interacted with various business areas to gather requirements and develop data model to suit complex business needs.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Wrote Escalation rules to escalate the cases.
• Worked with various Salesforce.com standard objects like Users, Contacts, Reports, Dashboards.
• Responsible for migrating data from legacy systems to Salesforce.com using data Loader.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Quest Salesforce.com instance
• Customized the Dashboards to track the usage for productivity and performance of business centers and their sales teams.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Develop and maintain business requirements, design and other documentation for enhancements and system modifications including end-user training materials
• Provides status reporting on assigned projects. Develops and executes the project communications plan to keep the Business Sponsors and Stakeholders informed of project status, change requests and risks
• Designed and Developed salesforce.com setup activities and customized the apps to match the functional needs of the organization.
• Developed and Customized User interface in salesforce.com using Visual force, Apex controllers and Force.com IDE.
• Developed and configured various custom reports and report folders for different user profiles.
• Developed and deployed Workflows and approval process wherever necessary.
• Created profiles, roles and implemented object level, field level and record level security.
• Developed various Apex classes, Controller classes and apex triggers, Visual force pages for various functional needs in the application.

Environment: Salesforce.com platform, force.com IDE, workflows and triggers, data loader, custom and standard object, sharing rules, apex classes, test cases - unit testing, validation rules, formula fields

Confidential

Database Administrator

Responsibilities:

• Supporting large mission critical databases in a 24x7 environment.
• Migration of database from Oracle 9i to Oracle 10g.
• Working with database Monitoring and Tuning. Lead efforts to develop and improve procedures for automating monitoring.
• Integrated the Backup status reporting for the entire database in the enterprise to enable the web reporting using Oracle SQL, PL/SQL and kern shells, Unix shell Scripting.
• Responsible for writing database programming to Store/Retrieve the information from the database using SQL.
• Wrote Stored Procedures according to specs and control files for input to SQL*Loader utilities for loading data from external files into the Oracle database Adfa
• Creating databases, objects, roles and privileges
• Partitioned large tables to increase the performance
• Configured scripts to monitor activity with database Daf and Implement Hot, Cold and Logical backup plans
• Used Oracle UTL file features to create flat files and Procedures for Data Extraction
• Worked on Oracle Configuration, oracle Tuning and Oracle Patch Administration
• Knowledge experience with Ethernet and mobility systems
• Creation of Table space, Data files, Indexes, Rollback Segment and monitoring them
• Performed Database Tuning. Performed Database Security and Integrity
• Wrote extensive Sub Queries, PL/SQL procedures, functions, database triggers and packages
• Created partitioning of its types like Range, List & Hash by the specific use.
• Designed logical and physical data models for star and snowflake schemas using erwin
• Developed and modified triggers, packages, functions and stored procedures for data Conversions and PL/SQL procedures to create database objects dynamically based on user inputs
• Wrote Sql, Pl/Sql, SQL*Plus programs required to retrieve data using cursors and exception handling
• Created indexes on tables to improve the performance by eliminating the full table scans
• Implemented Cold Backup and Hot Backup depending on the requirement.
• Fine-tuned procedures/Sql queries for maximum efficiency in various databases using
• Recovery of Database (Recovering from Media Failure, Recovering tables dropped accidentally, Recovering data files, Recovering from Block Corruption).
• Cloning of databases from production to development and test databases
• Developed, Tested and debugged the code according to business requirements
• Worked on performance tuning and testing of Oracle PL/SQL database entities
• Designed and modified primary database objects, database structure as necessary for enhancements or performance
• Allocated system storage and plan future storage as needed
• Created database-related scripts and programs to support development and production environments.

Environment: Oracle 9i, 10g, SQL*Plus, PL/SQL, Erwin 4.1, Windows 2000, Toad.