PROFESSIONAL SUMMARY:

• Having over 8 years of experience in analysis, design and development of various CRM and web - based applications, which includes Confidential ( Confidential ) platform, Sales Cloud, Service Cloud java programming and PL/SQL Programming.
• Produced and consumed Restful services, SOAP/WSDL web services for integrating with third party applications.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse, change set and Migration tool.
• Experience in Administration, Customization and Customer support experience with Salesforc Platform.
• Involved in Data Modelling and Interfaces Migration.
• Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Sales, Service Cloud, Customer Service and Support Administration.
• Expertise in implementation using Apex Language, Visualforce Pages, Classes, Controllers, Triggers, Web Services API, Components, Tabs, Custom Objects, S-Controls, SOQL, SOSL, HTML, CSS Reports, Analytic Snapshots and Dashboards.
• Excellent knowledge of all the phases of software development life cycle (Requirements gathering, analysis, design, development, testing and implementation).
• Strong Knowledge in AppExchange Applications for integrating with third party applications.
• Experience in import/export of data using Data loader, Informatica cloud connector from legacy CRM database into Confidential .
• Proficient in SFDC administrative tasks like creating profiles, roles, users, custom apps, tabs, custom objects, sites, monitoring license, data and file usage.
• Designed various custom objects, custom fields, role based page layouts, custom Tabs, custom reports as per the requirements.
• Implemented various advanced fields like Picklists, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experienced in project development using Waterfall, Agile and Scrum methodologies.
• Experience in working with Force.com IDE and Confidential Sandbox environments.
• Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
• Experienced with designing and developing Apex Test Classes for SFDC testing.

TECHNICAL SKILLS:

Salesforce Technologies: Standard objects, Batch Jobs, Workflow & Approvals, Apex Language, Apex Classes/Controllers, Apex Triggers, Visual Force Pages, Data Loader, Offline Edition, Integration, migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, S-Control.

SFDC Tools: Force.com IDE (Eclipse), Data Loader, Connect Offline, Apex Explorer.

CRM Tools: Salesforce CRM.

Languages: C, Java, Apex, SQL & PL/SQL.

Web Development: HTML, CSS, Visual force, JavaScript.

WORK EXPERIENCE:

Confidential, San Jose, CA

Confidential Developer

Responsibilities:

• Working on the projects that deals with Sales which included Partner Portal Management usage by Dealers for Quoting, creating the Proposals, Contracts, Shipping and Installation of Solar Panels.
• Involved in customization of Partner Portal using Apex classes, REST/SOAP API's, VF pages and Triggers.
• Developed VF pages and associated Apex classes to allow the customers to register, login and submit their service requests which are resolved by CSS people.
• Soap and Rest API integrations with multiple end system
• Created custom Profiles, Roles, and Public groups to restrict the data access to the unwanted internal users depending on their job responsibilities.
• Developed UI using CSS, HTML tags, Visual Force components and used JavaScript for front-end validation.
• Created Page Layouts for various profiles to make the CSS people comfortable for inputting data into the CRM from customers.
• Implemented Formula fields, Validation Rules, Workflow Rules, and Workflow Approvals.
• Created custom reports to evaluate the performance of CSS people and the usage of the customer portal as well.
• Developed and configured Custom Reports to planning monthly, quarterly and annually and for Forecasting.
• Developed and maintained Duplogic to prevent duplicate leads.
• Skilled in integrating Salesforce with external Master data using SOAP and REST API.
• Extensively implemented Visual Flows for automatic sales and service process in Sales, and Service Cloud. Scheduled Apex Batch jobs for processing large records.
• Written Apex Classes, Controller, Extension Controllers and Triggers in the application for various Business/functional requirements.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Used the Sandbox for UAT and deployed the code to the Production instance after UAT.
• Deployed the changes from SandBox to Production.
• Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects.
• Used it to read, extract, and load data from comma separated values (CSV) files.
• Created Triggers like sending emails to the portal users whenever they update their account information comparing their new information with their old information.
• Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.
• Created Visual force and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Data Modelling, Apex Triggers, Reports, Custom Objects, Custom Tabs, AWS, Email Services, Security Controls, Eclipse IDE Plug-in, Informatica Cloud.

Confidential, Austin, TX

Salesforce Admin/ Developer

Responsibilities:

• Worked on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible. Worked on pivotal tracker and TFS tracker for tracking issues.
• Participated in Object Oriented analysis, design, design reviews and use case specifications using Unified Modeling Language (UML).
• Design and implement service cloud product applications.
• Analyzed customer requirements to determine an appropriate solution design
• Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules. Managed migration and release of Service Cloud.
• Redesigned, worked, and solved several production issues.
• Worked closely with Business and users to get the approval.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica on Demand.
• Using Force.com developer toolkit including Apex Classes and Visualforce pages to develop custom business logic.
• Created several workflows, Record Types, page layouts, lead processes and sales processes.
• Used Data Loader to migrate the data between multiple Salesforce sandboxes.
• Worked on standard objects like account, contract, opportunities, and products.
• Wrote triggers between the multiple objects.
• Developed Apex Triggers, Apex Classes and Test Methods. Used to maintain more than 85% code coverage in Salesforce production.
• Used the sandbox for developing and UAT and change sets for the deployment after UAT.
• Wrote SOQL and SOSL queries.

Environment: Confidential platform, Apex Script, Visualforce Pages, Controllers, CSS, Encryption Fields, Custom Objects, Custom Tabs, Data Modelling, Security Controls, Page Layouts, HTML, Jquery, Java Script, Reports, Dashboards, Eclipse IDE Plug-in, Informatica.

Confidential, Irvine, CA

Sales force Developer

Responsibilities:

• Designed Technical design document for the integration between Oracle DB to Confidential .
• Worked closely with project manager to define the scope, timeline, effort and resources necessary to complete business requirements and process work on project initiative
• Designed Functional Design Document for the integration module with test cases
• Experience with Service Cloud including: Service Console, Customer Portal, Case Feed, Knowledge Base and Entitlements.
• Developed Data Integration interfaces between Oracle DB System to Salesforce through Informatica-On-Demand (IOD) ETL tool. Worked on unit testing to the data integration interfaces
• Worked on Dealer Detail page modifications where the requirement is to modify dealer detail page
• Involved in Dealer Dimensions, where dealer data comes from different sources like Daybreak, HCI DB system, HMA, and Safeguard
• Developed User Interface by using Visualforce and controller by using Apex language, which fetches the required Hyperion report in PDF format
• Importing and exporting of large volumes of data using the Data Loader
• Worked on various Confidential standard objects like Accounts, Contacts, Opportunities, Opportunity products, and products
• Designed, developed and deployed various data integration interfaces, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Written SOQL queries against force.com API

Environment: Confidential platform, Apex Script, Informatica On Demand ETL tool, Visualforce Pages, Controllers, CSS, Encryption Fields, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in.

Confidential, Atlanta, GA

Sales force Developer/ Administrator

• Performing the roles of Confidential Developer and Administrator in the organization.
• Interacted with various business user groups for gathering the requirements
• Worked on various Confidential Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks
• Developed various Custom Objects, Tabs, validation rules, Components
• Using Force.com developer toolkit including Apex Classes and Visualforce pages to develop custom business logic
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites
• Worked with SOQL &SOSL queries with Governor Limitations to store and download the data from Confidential platform database
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements
• Created Custom Objects and fields for transactional and contractual information
• Encrypted sensitive data with Encryption Fields feature Designed and deployed Custom tabs validation rule s, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visualforce pages
• Created workflow rules and defined related tasks, email alerts, and field updates
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects
• Used field level security along with page layouts to manage access to certain fields
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel
• Worked on Unit testing, for the customizations and developments done during the project

Environment: Confidential platform, Apex Script, Webservices API, Visualforce Pages, Controllers, CSS, Encryption Fields, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in, Windows XP.

Confidential

Java developer

Responsibilities:

• Involved in analysis and design of the several modules in the Project.
• Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams.
• Designed and developed technical specifications using design patterns (Unit/Integration/System) of testing.
• Designed and developed Session Beans for implementing Business logic.
• Involved in configuration, development, and deployment of EJBs, and JSPs & Servlets in Web logic test Environment.

Environment: Java Server Pages (JSP), Struts 2.0, JSF, JavaScript, Java 1.4, Struts 2.0, Hibernate 3.2/ 3.3, Spring 2.0/ 2.5, Web Services, EJB, Servlets, SOAP, XML, IBM, WebSphere 6.0, ANT Build Scripts