SUMMARY:

• Around 8+ years of IT experience with 4 plus years in Salesforce as a Salesforce Administrator, Developer and Consultant with good knowledge in different Software development life cycles like Business requirement gathering, analysis, design, development, testing, documenting, deploying and production support.
• Experience in SFDC Administrative tasks like creating profiles, Roles, Users, Permission sets, Record types, Email Services, Reports, Dashboards, Tasks, Actions and implementing role hierarchies and sharing rules for system security design.
• Hands on experience in creating custom objects, custom fields, custom tabs, custom relationships, page layouts, records, validation rules, Formulas, workflow rules as per the given requirement.
• Good exposure to different applications like sales cloud, call center, service cloud, marketing cloud and community cloud.
• Good knowledge in querying salesforce.com database using SOSL & SOQL queries with consideration to governor limits for data manipulation needs of the application using platform database objects.
• Experience with REST and SOAP API’s for integrating salesforce with other applications.
• Experience in working with different sandboxes, Force.com plugin environment, production environment using Eclipse IDE.
• Experience in creating various types of reports (Summary report, Pie charts, Matrix reports, Dashboards, Report holders.
• Extensive knowledge in creating various UML diagram like Use case diagram, Sequence diagram and activity diagram.
• Possess comprehensive understanding of the CRM business process like Lead Management, Business Management, Case Management, Account Management, Call center, and Forecasting.
• Expertise in working with development and migration tools like Force.com IDE, Force.com explorer, Eclipse IDE with force.com plug - in, ANT migration tool, Apex Data Loader, Import Wizard and Jitter bit Data Loader.
• Created visual force pages and components to render data from associated controllers and embedded JavaScript and HTML as needed.
• Experience in designing and implementing User interfaces with visual force, HTML, CSS, JavaScript, jQuery.
• Experienced in working with ANT migration tool for deploying metadata from one organization to another or retrieving the data form an organization.
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader and migrating salesforce multiple instance into one.
• Knowledge of WSDL, Web services, SOAP API, REST API, BULK API, Fore.com callouts, batch and Schedule Apex program.
• Expertise on running the Apex Code Asynchronously using Queueable Apex, Scheduled Apex and Batch Apex.
• Worked on Continuous integration and Version Control via GitHub, Jenkins and Eclipse.
• Experience in working with Java API i.e. Open CTI for integrating third party Computer-telephony integration systems with Salesforce Call center.
• Extensive experience in creating custom reports, dashboards and analytical snapshots based on user and organizational requirement.
• Good knowledge in developing Salesforce Lightning Apps, Components, Controller, and Events.
• Good Understanding with Client/server architecture, web application design under Model View Controller and Object-oriented techniques, and service oriented architecture.
• Excellent Problem solving, Analytical, Communication and interpersonal skills with the ability to communicate confidently with all levels of employers.

TECHNICAL SKILLS:

Salesforce Technologies: Apex classes, Apex scheduler, Apex Triggers, Apex methods, Apex web services, Visual force components/controllers, Visualforce pages.

Force.com Tools: Force.com Eclipse IDE, Force.com Migration Tool, Apex data loader, Apex explorer, Ajax Toolkit and Excel connector.

Integration Tools: Workflows and Approvals, Custom settings, Custom Objects, Custom Labels and Tabs, Roles, Dashboards, Security, Field Updates, Reports.

Programming Languages: Apex, c, Java, Swift, Ajax.

Web Technologies: HTML, CSS, JavaScript, jQuery, XML, Bootstrap.

Version Control: GIT, Bitbucket

Operating System: Windows Vista/2000/XP Pro/2008/2007, iOS, Linux/Unix.

Methodologies: Agile, Scrum

Database: Microsoft SQL server, My SQL, Oracle.

Office Tools: Microsoft Project, MS Visio, MS Office.IDE and Editors Eclipse, MY Eclipse and Force.com Eclipse IDE, NetBeans

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

SFDC Developer/ Administrator

Responsibilities:

• Participated in application enhancement meetings and design sessions, application development, application maintenance, and helping with change management for IT projects within Salesforce application.
• Assisted business users in implementing changes for enhancements releases including testing to ensure completeness and accuracy,
• Worked with the business teams to assist users in accepting new functions and deploying the new enhancements.
• Configured processes, data object attributes, workflow, dashboards, and other application components according to specifications collected from end-users.
• Performed various SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Reports, Dashboards, Tasks and Events, Workflows, and validation rules.
• Extensive knowledge on creating flows, Workflows, Process Builder to perform update operations on the records.
• Experience working with Apex data Loader and Bulk API to upload data into the salesforce.
• Performed various
• Involved in creating different customer channels like web to case and email to case in service cloud.
• Experience in working with Eclipse, Bamboo and Jira as tools for development and for Continuous integration (CI).
• Experience in handling all aspects of case management, master data and Service cloud objects and functions.
• Experience in Salesforce service cloud like Case Management, Solution management using assignment rules, Escalation rules and Auto response rules.
• Involved in customizing the visual force to have Lightning experience for mobile and desktop applications.
• Involved in creating custom pages using Lightning App builder for mobile applications and for Lightning experience.
• Experience in Salesforce Lightning features like activities, Opportunity Board, Customizable dashboard.
• Good experience in developing Lightning Apps, Components, Controllers and Events.
• Worked with web services to integrate SAP information into the Salesforce objects.
• Experience in working with App Exchange and Managed Packages. Customized the components in the managed packages as per the business need.
• Experience with Agile development techniques, change sets, and migration tools.
• Created and customized Apex Classes, Triggers, and Visualforce pages as per the requirement.

Confidential, Richardson, TX

SFDC Developer/ Administrator

Responsibilities:

• Interacted with various business team members to gather and document the requirements for the salesforce interface development and documented them.
• Involved in various application setup activities and customized applications as per the required functional needs and built custom applications as per the required business needs.
• Created Custom objects, Custom fields, page layouts, Record Types, Roll-up summary fields, Formula fields, and validation rules for customizing the application as per the business requirement.
• Created custom profiles to provide/restrict data access to different users depending on their job responsibilities.
• Responsible for implementing complex Custom Approval processes.
• Developed validation rules on different objects and created assignment rules on lead object to assign the leads automatically to various groups of users based on region.
• Created Roles and public groups for providing data access to users when required and worked on field level security and object level security.
• Created Visualforce pages, APEX Classes and Apex Triggers to develop the custom functionality as per the requirement.
• Worked with workflows to govern data flow across different objects.
• Experienced in integrating salesforce with Jira to connect Jira issues with Salesforce Cases.
• Experience on marketing cloud connect for integration purposes.
• Experience in working with CTI for integrating Salesforce with External telephony systems.
• Approved chatter with the organization and to verbalize with users in the organization.
• Worked on test methods to ensure that apex code is pushed to different sandboxes and production environment.
• Hands on experience on Lightning Component Framework. Involved in creating the reusable components to customize the Lightning Experience.
• Worked on Salesforce testing services (Functional testing, Unit Testing, Automated Testing, Load Testing, Deployment testing and Security testing).
• Retrieved metadata Using ANT migration tool and performed changes locally.
• Experienced in working with Apex debug logs for troubleshoot process.
• Worked with change sets for pushing the changes from sandbox to production.
• Experience with populating the test environment and deploying them in production orgs using Force.com Migration Tool
• Extensively worked in importing, exporting and updating huge amounts of data by using salesforce.com tools like Data Loader, Bulk API.
• Built Reports and Dashboards to continuously monitor data quality and integrity and assist users with report design and management and Customized the Dashboards to track usage for productivity and performance of business centers.

Environment: Salesforce.com platform, Apex language, Apex triggers, Data loader, Force.com, Import Wizard, Eclipse IDE, Visual force pages, Email services, Web services, SOSL, SOQL, Sandbox data loading, Import Wizard.

Confidential, Kansan city, MO

Salesforce Developer/Administrator

Responsibilities:

• Performed detail analysis of the requirement and customized the application as per the given requirement by working closely with Business Analyst, Architect, Sales team and Business users.
• Worked with business groups for requirement gathering throughout the planning and implementation.
• Working with management and strategic planning & analysis staff and end users to create and manage complex workflows, data validation and triggers.
• Implemented the requirements on Salesforce.com and Force.com IDE plug-in using Eclipse.
• Created Custom fields and objects that are useful in the project validation and entitlements.
• Created formula fields, rollup summary fields, Approval process, Workflow rules, Auto response rules and validation rules to ensure data is valid and automate business logic conditionally.
• Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Integrated Salesforce with SAP to get the customer Account information using REST API.
• Involved in configuring the case management of service cloud.
• Hands on experience on case management, lead- contact account management, order management in service cloud.
• Knowledge on creating and customizing reports and dashboards in service cloud.
• Integrated webservices for extracting the data from external systems to display in salesforce pages.
• Involved in creating the batch Apex class and running the batch Apex.
• Assigned users to the call center records for performing call center features.
• Involved in cloning the existing call center record.
• Created Batch classes for sending email remainders and notifications.
• Developed BULK API calls (REST) and SOAP to interact with the 3rd party tools.
• Involved in data mapping and migration of data from legacy systems to Salesforce .com Objects and fields.
• Involved in testing the batch classes with the data.
• Experience in integrating Salesforce with Jira for continuous exchange of data using tools in AppExchange.
• Implemented call center on salesforce with CTI integration.
• Experience in working with change sets for sandbox to production migrations.
• Experienced in setting the developer console check points in apex code for troubleshooting the process.
• Experience with integration salesforce with GIT and Jenkins for achieving CI.
• Experience with integration force.com migrating tool with Jenkins.
• Good knowledge on integrating salesforce with external Master data using REST API and SOAP.
• Connected Salesforce to enterprise applications in the cloud using Anypoint Platform.
• Involved in integrating CTI systems with Salesforce call center using a browser based JavaScript API.
• Developed various Custom objects, components, visual force pages, Custom Tabs and Controllers.
• Created and maintained the email templates to be used in Workflows, Auto assignment rules and Auto Response rules related to lead management module in Sales Cloud.
• Designed and developed APEX triggers, Apex classes, Controller extensions, Custom Controller.
• Deploy changes from SFDC sandbox environment to production environment using change sets.
• Developed various custom reports and dashboards for various users based on the need in the organization.
• Created and used Email templates in Visual force and HTML.
• Developed and deployed approval process and workflows for opportunities and product/assets management.
• Used SOSL for data manipulation using data platform database objects.
• Involved in data migration and data mapping from legacy SQL Server systems to Salesforce.com

Environment: Salesforce.com platform, Apex classes, Controller classes, Visual force, Apex Data loader, Reports, Email services, Force.com IDE, Eclipse, Approvals, Custom objects, Custom Tabs, sandbox, Triggers.

Confidential, Denver, CO

Salesforce Developer / Admin

Responsibilities:

• Involved in salesforce.com application setup activities and customized the app to match the functional needs of the organization.
• Interacted with different user groups to understand the complexity of the requirements and gathered the requirements.
• Implemented Security/Sharing rules, Configured permission sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization.
• Developed Apex classes and Visual force pages which allows customers to submit service request for login, and register which are then resolved by the CSS team.
• Worked on Email-To-Case settings so that emails are created automatically and sent to the corresponding internal users.
• Experience on chatter collaboration and case management in service cloud.
• Implemented security settings and configured permission sets and profiles.
• Implemented Salesforce chatter functionality for many to many business users.
• Experience in Data Migration using Import Wizard and other integration tools such as Apex Data Loader.
• Created Visual force and HTML templates to be sent to the customers depending on the action they perform after logging into the portal.
• Developed Unit test class for Apex class and worked for improving code coverage. Worked in agile methodology.
• Created page layouts for different profiles which allows CSS people to put data into CRM form users.
• Worked on batch Apex and Schedule Apex for notifications.
• Used Data Loader for insert, update and bulk import or export of data from salesforce.com subjects. Used to read, extract and load data from CSV files.
• Experience in handling data migration and code deployment using Data Loader and Eclipse respectively in SFDC environments.
• Development of SOAP and REST based web services used for custom development.
• Implemented Web-to-Case, Email-to-Case to track Cases from the website.
• Performed IDE and change set Deployments across sandboxes and to production instance.
• Experience with change sets in deploying the code form sandbox to production.
• Worked on Metadata API to retrieve, deploy, create, update or delete customization information, such as custom object definition and page layouts for the organization.
• Worked with various custom objects like Assignments, Projects, Regions, Expense Reports, Time cards, Expenses, Work, Resource requests and milestones.
• Created Mail Merges, Visualforce Email Templates and automated to send Email notifications to the new users regarding the installation instructions.
• Extracted the data from Salesforce.com application into the external databases for generating large data reports using the Informatica On-demand.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Created Custom repots to assess the performance of the CSS team and customer usage of the portal as well.

Environment: Sales cloud, Service cloud, Marketing cloud, Apex explorer, Data Loader, Workflow and Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Force.com IDE(Eclipse).

Confidential, Chicago, IL

Salesforce Developer/ Administrator

Responsibilities:

• Used force.com developer kit including visual force pages, apex classes, apex triggers, and apex triggers to develop the business logic.
• Worked on advanced fields like Pick lists, dependent pick lists, validation rules for custom objects.
• Implemented and configured Workflow rules, email templates, time triggered workflows resulting into effective web to lead communication with customers and partner’s hotels.
• Added budget object to the Campaign field so that managers easily allocate budget and review based on budget reporting.
• Responsible for development of custom functionality with Salesforce utilizing Visualforce and custom Apex triggers and Classes.
• Implemented Apex classes and triggers and linked them to Workflows that were already implemented in the system.
• Created a Visualforce page for lead conversion as the business wanted to select existing accounts and not to create a new account while converting a lead.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Responsible for writing SOSL and SOQL queries with consideration to Governor limits for data manipulation needs of the application using platform database objects.
• Working knowledge in generating Reports, dashboards, customizing the reports and analyzing the reports in Salesforce.
• Worked on Data modeling, Databases, API integration, reports, dashboards and code deployment.
• Created Profiles, Users and implemented sharing rules, Role hierarchies, Record level permissions to provide data access among different users.
• Involved in creating, monitoring and measuring campaigns with Salesforce CRM Marketing.
• Used sandbox for testing and migrated the code to the deployment instance after testing.
• Integrated salesforce.com with tableau by publishing tableau dashboards in salesforce using the visual force pages.
• Implemented REST API to retrieve the recent items on the customer portal VF page.
• Experience in data migration and integration using data loader.
• Used Apex data loader to migrate data such as accounts, campaigns from legacy system ACT Configured user roles, Profiles, sharing settings, Organization wide defaults based on hierarchical requirements.
• Created test scenarios on sandbox environment and migrated code to deployment upon successful testing.
• Provided support ongoing salesforce.com maintenance administration services including periodic data cleansing, custom objects, workflow, triggers and campaign management.

Environment: Salesforce.com Platform, Apex Language, Visual Force (Pages, Components and controllers), sandbox data loading, Eclipse IDE, Workflows and Approvals, Data Loader, Apex explorer, Sales force chatter.

Confidential

Java developer

Responsibilities:

• Analyzing Business Requirements and understand the requirements of the users and the code as per specifications.
• Extensively worked on Impact Analysis, High Level Design.
• Have substantial experience in the design, implementation and Testing of web based applications
• Involved in developing reusable components while programming in Wicket, HTML, CSS3
• Actively involved in requirements gathering, system study and design.
• Worked on End-to-end projects ranging from requirement gathering to post-production maintenance support.
• Developed Web pages using Html, CSS3, JS, JQuery, YUI and Wicket framework.
• Implemented business logic using core Java and Wicket framework.
• Involved in preparation of project estimates, timelines and project execution plan.
• Performing code review, debugging and error fixing.
• Gained extensive domain knowledge in Insurance domain.
• Involved in Project migration to wicket 2.0 from wicket 1.4.

Environment: HTML, CSS3, JS, JQuery, Eclipse IDE, RTC, Java, Wicket, YUI