SUMMARY:

• 4 years of experience on the Salesforce.com Platform.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce Custom Objects, Junction Objects, Master - Detail relationships, LookUp relationships.
• Experience in Administration, Configuration, Implementation and Support on Salesforce.com platform.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Played a key role in UAT, SAT and training business users on SFDC system and process.
• Designed custom formula fields, field dependencies, validation rules, workflow rules and approval processes for automated alerts, field updates and email generation according to application requirements.
• Configured security and sharing rules at object, field and record level for different users at different levels of organization.
• Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.
• Experience in Data Migration from ANT, Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, Cast Iron and Informatica tools.
• Experience in Apex coding to implement the complex business logic with in Governor limits.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Experience in developing Apex Classes, Apex Triggers & Web services.
• Designed and developed SOAP based web services to integrate Salesforce with different external system.
• Experience in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Developed test classes and test methods to ensure maximum Code Coverage in Production Instance.
• Managing Business Process through various phases of a Project life Cycle (SDLC) Management, using methodologies like Agile, Scrum, ITIL, Business and Information Re-engineering.
• Expertise in building Visualforce Pages, Visualforce Custom Controllers, Components, Custom Objects, Reports, Dashboards, Tabs and Customer Portal.
• Experience in Java and J2EE technologies which involves MVC, JDBC, Servlets, JSP, JPA, XML, XSLT, EJB, JMS, Web Services, SOAP, Java Script, and Development experience with Application/Web servers like JBoss, IBM WebSphere and Apache Tomcat.
• Proficient in using JavaScript, J Query, CSS, HTML, DHTML, AJAX, Bootstrap.
• Extensive knowledge about working processes such as time management and process optimizations.
• Excellent analytical, de-bugging skills and documentation skills.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Classes, Apex Triggers, SOQL, SOSL, Visual force Pages, Components, Dynamic Components, Controllers (Custom, Extension), Apex Batch & Schedule Classes, Web Services, SOAP, REST, Partner WSDL, Chatter RESTAPI, Reports, Dashboards, Analytic Snapshots, SSO, Salesforce1, Lightning Components.

Custom Integration: Outbound Messages, Workflow and Approvals, Field Updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading.

Programming Languages: JAVA/J2EE, C, C++, C#, APEX, SQL, and PL/SQL

Operating Systems: Windows NT, XP, Vista, 7, 8, Windows Server 2003/2008, Unix

Database: MySQL, Oracle 9i/10g, Microsoft Access, Force.com MySQL

Web Technologies: JavaScript, JQuery, HTML, XML, CSS, JSON, JSP, ASP.NET, SOAP, REST, Ajax, Bootstrap, Angular JS

IDE and Tools: Eclipse, Force.com Eclipse IDE plug-in, Force.com GUI, Apex Data loader, Force.com Apex Explorer, Force.com Excel Connector, Jira, TOAD, Tableau

PROFESSIONAL EXPERIENCE:

Confidential,GA

Salesforce Administrator

Responsibilities:

• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality
• Managed different cases on the console using Service Cloud
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Created page layouts, search layouts to organize fields, custom buttons, custom links, related lists , and other components on a record detail and edit pages.
• Managed users, Public Groups, Profiles and Roles within the Salesforce CRM designating access to the applicable user within the user hierarchy.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for writing test class for classes related to the project, and made a safe deployment for every major release.
• Enforced security by implementing object and field level security , sharing rules, permission sets, organization wide defaults and roles.
• Performed code migration between the sand box & production platforms via eclipse force.com IDE plug-in.
• Worked in agile methodology and participated in daily meetings and presentations in the organization.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules .
• Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, Approval Processes and Auto-Response for automating business logic.
• Used Picklists, Dependent Picklists , and Record Types to enforce data quality
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, and Email generation leading to effective communication with customers and partner portals.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, CSS, Java Script, Angular JS, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential VA

Salesforce Administrator

Responsibilities:

• Engaged with the sales team and business analysts to gather business and user requirements.
• Provide solution design to implement the requested functionality in salesforce.
• Configure salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked with Approval processes that used Email Approval steps.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Developed and deployed workflows, Reports, Approval processes using salesforce.com platform.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
• Created and used Email templates in HTML, Custom and VisualForce format.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions.
• Created email templates and inbound emails using VisualForce for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Developed Apex Classes, Controller and Apex Triggers for various functional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Used Change Sets to deploy code from sandbox to sandbox and production environment.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, SOSL, SOQL, Sales Cloud, Sales Cloud, Data Loader, HTML, Java Script, Eclipse IDE, Windows 7, MAC OS

Confidential

Salesforce Administrator Intern

Responsibilities:

• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality
• Managed different cases on the console using Service Cloud
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Created page layouts, search layouts to organize fields, custom buttons, custom links, related lists, and other components on a record detail and edit pages.
• Managed users, Public Groups, Profiles and Roles within the Salesforce CRM designating access to the applicable user within the user hierarchy.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Visualforce pages with responsive design using company CSS and style-sheets with the help of jQuery and static resources.
• Created the visual force pages and integrated with external legacy system using REST based web-services.
• Developed SOQL and SOSL queries to get data from different related objects.
• Developed visual force pages using apex components.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for writing test class for classes related to the project, and made a safe deployment for every major release.
• Enforced security by implementing object and field level security, sharing rules, permission sets, organization wide defaults and roles.
• Performed code migration between the sand box & production platforms via eclipse force.com IDE plug-in.
• Worked in agile methodology and participated in daily meetings and presentations in the organization.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Components and Controllers, Data Loader, Workflow and Validation Rules, Reports and Report Types, Custom Objects, Tabs, Email Services, HTML, JavaScript, Eclipse IDE Plug-in