SUMMARY:

• Around 8 years of experience, 6+ years of experience on salesforce.com and 2 years of experience on Java/J2EE which involves me on configuration, customization and integration in Salesforce.com
• Experience in Object Oriented Analysis/Design/Development/Testing and Implementation, Client/Server Architecture
• Cleared ADM 201 certification And PD 1
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Experience in SFDC Configurations/Customizations - as Administrator and Developer.
• Experience in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, etc.
• Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales and Service Clouds.
• Hands-on experience in using New lightning UI to bring Salesforce into the responsive UI era of web-based applications.
• Hands on experience on creating custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field-Level Dependencies, Approval Processes.
• Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboard.
• Worked on Force.com sites and developed many Custom Applications using force.com platform.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard, and Informatica Cloud and have knowledge of integrating Legacy system with Salesforce.
• Experience on implementing Apex classes, Visual Force Pages, Apex Components and Controllers, Triggers, and working with Force.com IDE.
• Have exposure in Customer Portal and Self -Service Portal.
• Have good experience in Trigger, Test Methods, and writing SOQL and SOSL queries.
• Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Changeset migration code and configuration from the Dev sandbox to Production.

TECHNICAL SKILLS:

SFDC Technology: Apex classes, controllers and extensions, Apex Triggers,Lightning, Visual Force Pages, SOQL, SOSL.

SFDC Tools: Apex Data Loader, Informatica Cloud, Connect offline,Connect Outlook, Force.com IDE (Eclipse).

Languages : Apex, Java, PHP with My SQL database.

WORK EXPERIENCE:

Confidential, Richmond, VA

Salesforce Developer

Responsibilities:

• Designed multiple Visualforce for the communities.
• Responsible for design and functionality of various Email templates in communities.
• Developed Controllers for Visualforce pages in communities based on the requirement.
• Worked on integrating an external tool with Salesforce.
• Responsible for data clean up and maintain unique records in both the marketing tool and salesforce.
• Creating custom reports on campaigns to generate reports on a single click.
• Responsible for migration of data from an external tool into Salesforce.
• Involved in multiple cycles of testing and fixing the defects that are logged in by the testing team.
• Responsible for maintaining the security by creating various sharing rules and permission sets and writing scripts for Field level Security.
• Created custom VisualForce page as well as few extensions to standard page, Apex classes and test methods in accordance to the requirements that the standard page would not suffice.
• Used Salesforce Lightning Components for building customized components replacing the existing ones; using JavaScript on the client side and Apex on the server side.
• Developed Apex classes along with Enabling Aura to make them available to Lightning components.
• Designed Dynamic approval process with records to be routed based on lookup fields on the record and in accordance to the approval matrix.
• Developed Apex Classes, Apex triggers, Batch apex classes, Scheduled apex classes to define more automation process.

Tools: & Technologies: Saleforce.com platform, VisualForce (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, S-controls, Sandbox data loading, Custom Fields, Triggers, Workflows Rules, Validation Rules

Confidential, Washington D.C

Salesforce Administrator/Developer

Responsibilities:

• Responsible for full system development lifecycle in Salesforce cloud from the first day on till couple of major deployments.
• Designed and implemented various Email templates for Auto-Response to customers.
• Experience with efficient way of performing development work and have developed good judgments regarding when to Not use codes
• Created Campaigns to send thousands of emails at a time using just an email alert workflow and a trigger
• Proficient in using market products for automation, consumer engagement and marketing management
• Coordinated off-shore team of 8 members
• Developed many requirements using metadata and changeset.
• Developed Apex Classes, Apex triggers, Batch apex classes, Scheduled apex classes to define more automation process.
• Developed many applications using service max to automate operational planning.
• Deployed many applications on sales cloud, service cloud which includes the call center and marketing applications.
• Involving in doing unit testing by writing test classes and working with SIT and UAT.
• Worked with writing SOQL and SOSL queries.
• Developed complex formulas to calculate response times and show flags reminding customer service reps to respond to customer queries in due time.
• Worked on developing customer portal for Developed an Application for portal users
• Prepared reports and dashboards and analytical snapshots for executive levels as well as manager levels
• Worked with Setup Audit Trail to gather information about client usage and then Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com instance using Data Loader.
• Hands on experience on service max for customer service and scheduling
• Created custom VisualForce page as well as few extensions to standard page, Apex classes and test methods in accordance to the requirements that the standard page would not suffice.
• Designed Dynamic approval process with records to be routed based on lookup fields on the record and in accordance to the approval matrix.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

Tools: & Technologies: Saleforce.com platform, VisualForce (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, S-controls, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Triggers, Workflows Rules, Validation Rules.

Confidential, Portsmouth, NH

Salesforce Administrator/Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• In order to ensure the consistency of the project, worked on removing the errors.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations..
• Used Salesforce Automation (SFA) for Territory Management and Opportunity Management.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Responsible for interpretations of business requirements into technical specifications.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created automations of emails to Opportunity owners based on business requirements.
• Resolved major issues in previously exisiting integrations betweeen SAP and Salesforce in the Cast Iron environment.

Tools: & Technologies: Saleforce.com platform, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, S-controls, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Workflows Rules, Validation Rules.

Confidential, Plano, TX

Salesforce Administrator/Developer

Responsibilities:

• Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• Created productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.
• As a part of Administrative tasks Created custom objects, custom Fields, Validation Rules, and formula fields.
• Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
• Deploy using Force.com IDE tool, Change sets and Eclipse for sandbox to production environments.
• Member of the configuration team and was involved in developing the solutions for Avaya sales team.
• Developed integrations to integrate data from Salesforce.com using SFDC APIs.
• Implemented various advanced fields like PicklistFields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.

Tools: & Technologies:Saleforce.com platform, VisualForce (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, S-controls, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Triggers, Workflows Rules, Validation Rules.

Confidential, CA

Salesforce Administrator

Responsibilities:

• Involved in full lifecycle implementation of project related to CRM
• Developed an application on Sales Support Request (SSR) in Visual Force and Apex Class to raise the requests like Designing, Pricing, Approvals, Updating a account etc.
• Used Salesforce.com standard objects Accounts, Opportunity and created custom objects to configure this application.
• Extensively used Triggers and workflows in Sales Support Request module, accounts and leads.
• Worked on different S-Object and created validation rules, triggers as per the requirements.
• Developed Apex Test classes, Apex Triggers.

Confidential

Java Developer

Responsibilities:

• MVC framework for developing J2EE based web application.
• Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer specifications, Development and Customization of the Application.
• Developed the User Interface Screens for presentation using Ajax, JSP and HTML..
• Created and maintained mapping files and transaction control in Hibernate.
• Eclipse used as Java IDE tool for creating JSPs, Servlets, EJBs, and XML.
• Design and develop Servlets, Session and Entity Beans to implement business logic and deploy them on the Web Logic Application Server.
• Written and debugged the ANT Scripts for building the entire web application.
• Used XML to transfer the application data between client and server.
• XSLT style sheets for the XML data transformations that included both mid-layer transformations (XML to XML) and final transformations (XML to HTML).
• Developed web services in Java and Experienced with SOAP, WSDL.
• Used the JDBC for data retrieval from the database for various inquiries.
• Perform purification of the application database entries using Oracle 10g.
• Participate in client side and server side data validations using the JavaScript.

Environment: Java Beans, Java Servlets, Java 1.3, SQL, PL/SQL,, Apache Tomcat, BEA WebLogic, XML, CSS, AJAX, Windows XP, Linux.