SUMMARY:

• A Certified Confidential Professional with 9+ years of IT experience as an Administrator & Developer in Confidential CRM andForce.com platforms.
• Good working knowledge in all areas of a software development lifecycle like business requirements gathering, analysis, design, development, testing, documenting, deploying and production support
• 2+ years of experience with Java Development using J2EE and Web applications.
• Extensive experience in building Custom Applications that includes administration, configuration, customization and data migration within Confidential platform.
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers, SOQL, SOSL.
• Hands on experience in legacy CRM and ERP systems migration from Siebel to Confidential .
• Hands on experience in Confidential Development by developing the presentation layer in Visual force and business logic in the Apex Programming by creating/using the Classes, Triggers, Standard Controllers, Custom Controllers, Controller Extensions and Web Services API.
• Expert in developing Visual force Pages, Visual force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Strong hands - on experience in using SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Skilled in understanding and implementing the new Salesforce Lighting experience
• Experience in developing Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Hands-on experience in working with Force.com service cloud, custom cloud and sales cloud.
• Experience in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes.
• Experience in security and sharing model, SSO, Salesforce configuration, desktop/mobile integrations.
• Experience in Confidential configuration using Roles, Profiles, User Creation, Inbound and Outbound Email Services and Page Layouts.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experienced in using Developer Console for Visual force pages and Salesforce performance.
• Extensive experience using Force.com Web services API for implementing web services in the application for access to data from different users.
• Strong knowledge of Database index fields, search fields and Force.com Query & Search optimization.
• Experience in building Custom Applications that includes administration, configuration, implementing and support experience with Confidential platform
• Hands on experience in custom Integration of Force.com Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, App-Exchange Package & Custom Application, Sandbox data loading.
• Extensive experience in handling large volume of data, bulk data migration and integration using Apex Data Loader.
• Experience in web technologies like HTML, XML, CSS, JSP, JQuery, JavaScript and databases such as SQL Server and MySQL.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual force (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Apex Data Loader, AppExchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, Analytic Snapshots, Sandbox development and Testing, Sales cloud, Service Cloud

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Offline Edition, Force.com Platform, Sandbox and Production, Data Loader

Programming Languages: C, Java, C#, C++, PL/SQL

Web Technologies: HTML, XHTML, CSS, XML, Java Scripts, shell, Web Services, SOAP UI, WSDL

Operating Systems: Windows 7/2003/XP/Vista/2000/NT/98, UNIX

Databases: SQL Server, MYSQL, Oracle 10g/9i, MS Access

Tools: Eclipse, SQL Query Analyzer, MS Visio

PROFESSIONAL EXPERIENCE:

Confidential, NYC, NY

Sr. Salesforce Developer/ Admin

Responsibilities:

• Analyze business needs, distinguish between needs and wants, and identify gaps between business needs and standard application functionality.
• Worked on the CRM system migration from Siebel to Confidential .
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
• Designed, developed and deployed the Custom objects, Components, Visualforce Pages to suit to the needs of the application.
• Involved in identifying, planning new Confidential features and functions (new screens, workflow, force.com objects, and reports) in response to business needs.
• Worked with Data loader for loading the attachments into Confidential .
• Analyzed and converted business workflows to Salesforce workflows and assigned workflow alerts.
• Used SOSL/SOQL to extract data from the platform database.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various reports for different user profiles based on the needs of the organization.
• Created sliders, custom buttons, and auto-grow text areas and imported HTML editor into Visualforce pages.
• Worked with CSS and Java Scripting while designing the Visualforce Pages.
• Created and used Email templates in HTML and Visualforce.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in SFDC application support for end user.
• Created Tabular, Summary, Matrix and Joined Reports using standard and custom Report Types.
• Add/Build/Configure/Maintain all aspects of Salesforce instance in Sandbox and Production environments.
• Used the sandbox for testing and also performed User acceptance testing.

Environment: Confidential Platform, Apex language, Apex Custom Controllers, Visualforce pages, Data Loader, HTML, JavaScript, Workflows, Approvals, Reports, Dashboards, Email Services, Custom-Objects, Custom Tabs, Analytical Snapshots, Security Controls, SOQL, SOSL, Integration, Force.com Platform(Sandbox and production), Force.com IDE

Confidential, NYC, NY

Salesforce Developer

Responsibilities:

• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on maintaining the Functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Developed various Custom Objects, Entity-Relationship data model, validation rules on both custom and standard objects, Components and Visualforce Pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Worked with SOQL & SOSL queries with Governor Limitations to manipulate the data from Confidential platform database.
• Developed different Visualforce Pages to suit to the needs of the application using different Visualforce components.
• Used Apex Data Loader mapped data sources and loaded data into Call Center application.
• Coded Apex triggers, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Assignment Rules, Workflow and Approvals for the flexibility and functionality of force platform application.
• Generated different Reports like standard, summary and matrix for quarterly and half yearly sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Agile, SFDC, Apex, Data Loader, Force.com, Sales Cloud, Custom Cloud, Import Wizard, SOQL, SOSL, Web Services, Eclipse IDE, Controllers, Visualforce Pages, XML, Triggers, API

Confidential, Sunnyvale, CA

Sr. Salesforce Developer/ Admin

Responsibilities:

• Developed Confidential workflow, rules and triggers using Apex for updating Users based on Location records.
• Administered Confidential applications and migrated code/data from different environments
• Administered and supported CRM application for 30 users in marketing, customer service and sales.
• Implemented Confidential dashboards as per business requirements.
• Developed Apex Triggers, Apex Classes and Test Methods and other queries.
• Maintained roles, profiles and user accounts
• Developed custom with JavaScript and Apex Web services.
• Used eclipse for development environment
• Designed and developed the application.
• Involved in creation of users and profiles.
• Developed dynamic Confidential visual force pages using JavaScript, Ajax toolkit and Query
• Developed PHP applications and integrated with Confidential using PHP toolkit for Salesforce
• Customized page layouts for Confidential standard and custom objects.
• Configured users' roles, permissions and profiles as per business requirement.
• Implemented Confidential for calendar and integrated with campaign management and other Sales force applications.

Environment: Confidential, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Ajax toolkit, Adobe Flex2.0, Web Services API

Confidential, Kansas City, MO

Sr. SalesForce Developer

Responsibilities:

• Involved in group for requirement gathering throughout the planning and implementation.
• Involved in Confidential Application Setup activities and customized the apps as well as building reports using Business Objects XIR 2
• Used Oracle SQL/PL SQL as a backend process for the use of Business Intelligences for integration and Customizing to match the functional needs of the organization.
• Worked with various Confidential objects like Accounts, Contacts, Leads, Campaigns, Cases, Solutions, Forecasts, Reports, and Dashboards.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Designed and developed Visual Force pages based on the business requirements
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided ongoing Confidential maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Interacted with the Confidential premium tech support team on a regular basis.
• Used Chatter to communicate remote employees and to share the confidential large files with co-workers.

Environment: Confidential CRM Application Platform, Apex Language, Visual Force, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production Environment

Confidential, New York City, NY

Sr. Salesforce administrator

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created Workflow Rules, Approval Process, Web to Lead.
• Implemented field level security, profiles and audit trail setup.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Environment: Confidential, Force.com, Controllers, Sharing Rules, Windows server 2003, Web services, Triggers, Controllers, Workflows, Email Updates

Confidential, Los Angeles, CA

Sr. JAVA/ J2EE Developer

Responsibilities:

• Developed the application according to the requirements.
• Implemented MVC architecture using Struts MVC model integration for front-end request action controller.
• Developed configurable server side validation using Struts validation framework.
• WebLogic application server was used for deployment of the application.
• Implemented DAO pattern for database connectivity with JDBC.
• Involved in writing and implementing SQL queries at the DAO layer using MySQL.
• Developed user interface using JSP, Ajax and jQuery.
• Implemented the ant script responsible for the generation of the war and jar files of both EWS and Eligibility Admin for deployment using the build tool Ant.
• Implemented logging using apache commons-logging with log4j.
• Created SOAP Web Services that consumes the web service of the vendor and produces service to the POS system, and to monitor the application.
• Used CVS for configuration management and version control and implemented unit testing unit.

Environment: Java, JSP, Struts, Axis Web Services, Web Logic Application Server, Log4J, Eclipse, Oracle, Tomcat, Ant, Junit4, Ajax, JQuery, HTML, Version Control (CVS), JUnit

Confidential

Sr. JAVA Developer

Responsibilities:

• Developed user interfaces using HTML, DHTML, CSS, JSP, JSTL, Java Script and Struts Tag Libraries and Custom Tag Libraries.
• Involved in the development of the front end (Presentation Layer) of the application using Struts framework, which is based on MVC design paradigm.
• Developed the struts configuration files and implemented validation using Struts Validator framework.
• Involved in development of back end of the application using Spring framework.
• Used Spring Framework for dependency injection (IOC) and integration with the Struts Framework and Hibernate.
• Achieved database persistence through hibernate.
• Developed and debugging of java files is done using Eclipse IDE.
• Implemented design patterns like MVC, Singleton.
• Performed unit testing using JUnit.
• Developed build script using ANT to build, package, test and deploy application in application server.
• Participated in all phases of development: gathering Requirements, Design, Documentation, Development, Unit Testing, System Integration Testing and Maintenance.
• Used CVS for version controlling.
• Auditing tool is implemented by using log4j.
• Used Java Mail for sending the status report of the Account details.
• Deployed on Web Logic Server.
• Integrating the newly written code with the existing application and performing integration and complete functionality.

Environment: Java, J2EE, JSP, Struts Framework, Hibernate, Oracle, JDBC, SVN, JUnit, Web Logic Server, Eclipse, log4j, Net Beans