SUMMARY:

• 6+ years of experience of Confidential Administration experience.
• Worked on customizing various Confidential standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Designed Custom Objects, Custom Fields (including formula, lookup, master - detail and roll up summary fields) custom formula fields, field dependencies, validation rules, workflow rules and approval processes for automated alerts, field updates and email generation according to application and client requirements.
• Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.
• Expertise in building Visual force Pages , Visualforce Custom Controllers , Components, Custom Objects , Reports.
• Experienced in analyzing business requirements, Entity-Relationship diagram and implementing them to Salesforce custom objects , Junction objects, master-detail relationships and lookup relationships.
• Experienced in Creating Roles, Profiles, Sharing rules for record, Process builder, Email Services, Page Layouts , Workflow Alerts and Actions, and Approval Workflow.
• Managed all processes related to Confidential .
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments. Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
• Excellent analytical and documentation skills.

Salesforce Technologies: Email Handlers, Visual force Pages / Components, Validations, Workflow & Approvals, Reports, Custom Objects.

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Confidential Administrator

Responsibilities:

• Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Created new reports and responded to all reporting requests as per needs.
• Setup Email Services on Confidential platform to handle inbound emails .
• Created methods on the Apex class for the email services to invoke whenever an email is received on the email address.
• Created various Visual force pages as per the requirements.
• Implemented Roll-up Summary fields to aggregate data from child records on the parent.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Page layouts to suit to the needs of various customized applications.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Deployed the code over sandboxes using Change sets.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Managed ongoing support requests and administrative needs of users.
• Design, create and maintain user roles, profiles and hierarchies.
• Monitored application storage, usage and archived data as needed.

Environment: Confidential Platform, Salesforce Unlimited Edition, Salesforce .com sandbox, Data Loader

Confidential, Atlanta, GA

Confidential Admin

Responsibilities:

• Worked with various Salesforce .com objects like Accounts, Contacts, Leads, Campaigns, and Reports
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards, Reports and profiles based on the need of the organization
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Used Confidential web service API for implementing WSDL in the application for access to data from external systems and web sites
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages
• Worked on supporting tickets in the following areas: Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data
• Created various Profiles, established object and field level security, configured the permissions based on the organizational hierarchy requirements
• Maintained user roles, security, profiles, and workflow rules wherever necessary
• Designed various Webpage's in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Used Data Loader to read, extract and load data from comma separated values ( Confidential ) files
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.

Environment: Confidential Platform, Salesforce Unlimited Edition, Confidential, Salesforce .com sandbox, Data Loader, WSDL and familiar with Apttus CPQ

Confidential, NC

Salesforce Administrator

Responsibilities:

• Analyzed comprehensive Business Processes and WorkFlows related to CRM.
• Coordinated with Onsite Supervisor and Managers for related process requirements to finalize the deal.
• Designed and Configured Sales Cloud based on client requirements.
• Implemented business logic by helping in creating VisualForce pages.
• Created reports and Interactive Dashboards to provide visibility to the data.
• Managed User access based on Profiles and Roles and by setting password policies for the organization.
• Developed custom objects, workflows, page layouts, assignment rules, validation rules, record types and email templates.
• Integrated Outlook with Salesforce using Salesforce for Outlook to sync contacts and events both ways between Salesforce and Outlook.
• Developed and maintained training documents and performed end user training to help the Users navigate and use Confidential applications.
• Worked with Import Wizard and Data Loader for data management activities.
• Collaborated with other business units such as IT and audit team to support the business process within the organization and help audit User activities.
• Employed Agile methodology of software development by working with teams and identifying enhancements to the application that could be a part of each release.

Environment: Confidential platform, Apex, Visual Force, Components and Controllers, Loader, Workflow and Validation Rules, Tableau Desktop, Reports and Report Types, Custom Objects, Tabs, Email Services, Security Controls.