PROFESSIONAL SUMMARY:

• 8+ years of professional IT experience and 6+ years of hands on experience in the Salesforce CRM Platform as both Developer/ Administrator having knowledge in developing, customizing and maintaining SFDC and 2 years of experience as a java developer.
• Demonstrated experience in Salesforce Customization, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration . 
• Experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, deployment, and maintenance of web - based and portals based object oriented enterprise applications.
• Extensive experience in Integration of Data from Traditional Applications to Salesforce using REST/SOAP API, IBM WebSphere Cast Iron and Data Stage.
• Experience working with Sandbox and production environments and ability to write SOQL, SOSL Queries across multiple objects with the SFDC database.
• Good experience with configuration, customization, development, and support experience on Salesforce.com platform. can roll out the Salesforce Platform and implement new features.
• Developed custom Business logic using Apex Classes, Visualforce pages. Used Visualforce components like Page Block, Command Buttons, Action support, Action Function.
• Extensive experience in creating lookup relationships and master-detail relationships on the objects and creation of junction objects to establish connectivity among other objects. 
• Good experience on Salesforce.com system integration with external applications and systems using Apex web services and Apex Callouts with both REST API and SOAP API.
• Experience working on CPQ implementation using Apttus and contract management for various customers. 
• Ability in SFDC Administrative tasks such as creating Profiles, Users, Roles, Tasks and Actions, Dashboards, Reports, Validation Rules, and Work Flows.
• Extensive experience using Sales force Administration (SFA), Custom Objects, Profiles, Creating Roles, Page Layouts, Org-Wide default, sharing rules, Work Flows, Approval process, Validation Rules, Reports and Dashboards.
• Experience in using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Demonstrated experience in designing and developing applications working with Java, Servlets, JSP, scripting languages XML, XSD, HTML, Oracle, web service, JavaScript, SOAP, WSDL, My Eclipse, AJAX, SQL, and Microsoft SQL Server.
• Experience in database languages SQL and PL/SQL as well as in databases MS Access, Oracle, MS-SQL, and MySQL Server.
• Implemented CPQ using Apttus to increase efficiency of deal cycle.
• Developed highly interactive UI using Visualforce, JavaScript and JQuery technologies.
• Involved in data mapping and migration of data from legacy systems to SFDC Objects and fields.
• Experience reviewing, configuring and supporting AppExchange apps such as Conga .

TECHNICAL SKILLS:

Salesforce.com: Apex Language, Apex Trigger, Apex Class & Apex, Visual force (Page, Component & Controllers). Email template, formula, Validation rules, apex trigger, Eclipse, force.com IDE, SSL, Work bench.

Force.com tools: Apex Data Loader, ETL Data Extraction, Force.com Apex Explorer, Apttus, Force.com Migration Tool, Force.com Excel Connector and Force.com Eclipse IDE Plug-in, GIT.

Custom Integration and Management tools: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, AppExchange Package & Custom Application and Sandbox Data Loading, MS Visio, HP ALM, QC, JIRA, Conga Composer Heroku, Radian6

Relational DB: SOQL, SOSL

Web Services: SOAP, Restful

Web Technologies: JSP, JDBC, XML, SAML, XML Schema, DTD, HTML, DHTML

Programming Languages: Java/J2EE, C++, SQL, PL/SQL

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Sr. Salesforce Developer/ Administrator

Responsibilities:  

• Closely worked with Business Team and Salesforce.com consultants while implementing the solutions for the needs of organization.
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization. 
• Involved and interacted with various business user groups for gathering the requirements for CRM implementation . 
• Developed APEX Classes, Visual force pages and APEX Triggers to develop the custom functionality as per the requirements. 
• Created Visual force pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Developed custom Visual force pages to automate Approval processes that used Email Approvals and Parallel Approval steps.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards
• Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules . 
• Managed migration and release of Service Cloud. 
• Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components. 
• Administered, configured, and maintained Salesforce.com application user profiles, roles , assigning permission , generating security tokens, upgrade installation. 
• Worked on SFDC, CRM, SFA and Billing Modules (Sales Process Automation, Lead and Marketing Automation, Mass Marketing Automation, Customer Care, Accounts Receivables, Credit Limit process, Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting). 
• Experience in framework, Lightning Components and Salesforce Lightning Design System (SLDS) 
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic. 
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages. 
• Used field level security along with page layouts to manage access to certain fields. 
• Implemented pick lists, dependent pick lists , lookups, master detail relationships and formula fields to the custom objects. 
• Implemented Email-to-Case , Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab. 
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database. 
• Worked with Technical Leads and SME to Support the documentation. 
• Created email templates and inbound emails using Visual Force for clients and customers. 
• Used Data loader for all data adding, updating, and deleting, exporting data. 
• Wrote Apex Test classes to Unit Test Apex classes before moving to Production. 
• Involved in resolving issues found during Unit Testing& User Acceptance Testing (UAT). 
• Created and maintained the documentation for Design, Migration and Integration. 
• Involved in deploying applications from Sandbox to Production. 
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing , custom objects, workflow, Triggers.  

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Lightning Components, Aura Framework, Workflow & Approvals, Reports, Service Cloud, SQL Server, Salesforce Lightning Design System, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Web Services, Eclipse IDE Plugin.

Confidential, Detroit, MI

Sr. Salesforce Developer/ Administrator

Responsibilities:  

• Involved in gathering business and technical requirements for leasing quote automation and build the application right from the scratch and deploy it to production. 
• Designed various Web Pages in Visual Force for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry. 
• Created and used Email templates in HTML and Visual Force . 
• Created new User Accounts and assigned Profiles as per their role in role hierarchy. 
• Experience working with Force.com IDE and salesforce.com sandbox environments. 
• Implemented Configuration, Customization and Development with Salesforce.com on Service Cloud and Sales Cloud. 
• Unit and integration testing for bundled packages.
• Worked on Service Cloud Communities sharing Business Process Extend them across offices and departments and outward to Customers and Partners. 
• Customized Page layouts for Standard/Custom objects and assigned Record Types. 
• Created Data Validation rules and Formulas as per the Customer Experiences. 
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases , Campaigns , Reports , and Dashboards. 
• Implemented case Management automation to track and solve Customer's issue. 
• Implemented pick-lists, dependent picklists, lookup, master-detail relationship and validation, formula fields to the custom objects. 
• Used SOSL and SOQL with consideration with governor limits for data manipulation needs of the application using platform database objects. 
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record pages. 
• Worked on salesforce.com Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity Management and the CPQ processes.  
• Customized user Roles, Role hierarchies, Profiles and sharing setting to ensure that the protected data is available only to the authorized users. 
• Integrated Web services for extracting the data from external system to display in the pages of salesforce.
• Integrated the SOAP/REST API based Web Services and Informatica on Demand for extracting the data from external systems. 
• Prepared Business Requirement Documents (BRD's) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Worked on Change sets, Packages, Eclipse, ANT migration tool for deploying apps and several other components. 
• Used the sandbox for testing and migrated the code to the Production after testing. 
• Closely worked with SFDC Admins and Business Analysts in the Org involved in integration and merging two salesforce instances.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML, Sandbox, ANT migration tool.

Confidential, NY

Sr. Salesforce Developer

Responsibilities:  

• Responsible for gathering and implementing the requirements by coordinating with the business analysts , and project managers, to better customize, and utilize the full functionality of the force.com. 
• Worked core development activities such as on creating Apex triggers , handler classes, batch classes, schedule classes, future methods, test classes, custom APEX web services using SOAP and REST , visual force pages and custom controllers. 
• Experienced and knowledgeable in building visual force pages using Streaming API. Also possesses good understanding of metadata API . 
• Written an efficient SOQL & SOSL queries with consideration to Governor Limits. 
• Ensuring the higher level of code coverage for the ongoing enhancements and the overall organization code coverage.   
• Responsible for unit and integration testing of ongoing enhancements and then migrating the metadata to the integration box using Jenkins after conflict resolution with other enhancements using Github merge strategy. 
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment. 
• Responsible for release management activities where I used Github, Jenkins and force.com migration tool. 
• Used change sets for quick deployment of production patches/hotfixes. 
• Used workbench and data loader tools for data loading activities. Also used workbench as a tool to test REST web services, SOQL statements and push topic notifications . 
• Worked on building external java applications and integrating them with salesforce using force.com SOAP and REST APIs . 
• Worked on most of the force.com out of the box functionalities such as custom objects, Custom formula fields, Page layouts, Custom tabs, Custom labels, Custom settings, Workflows , Process builder , Visual workflow, validation rules , Profiles, and Permission sets. 
• Created reports and dashboards as per business needs. 
• Worked in Agile project model and involved in documenting IT Stories and scoping sprints. 

Environment: Salesforce.com Unlimited Edition, Apex classes, Apex triggers, custom controllers, batch classes, scheduler classes, custom webservices using SOAP and REST, test classes, visualforce pages, force.com IDE, change sets, force.com migration tool, Apex data loader, workbench, Force.com out of the box customizations, GitHub and Jenkins.

Confidential

Salesforce Developer

Responsibilities:  

• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) .
•  Used tools such as Eclipse IDE, ANT Migration Tool and Change Sets to deploy code to various sandboxes and to Production 
• Interacted with various business team members to gather and documented the requirements. 
• Worked on various salesforce.com standard objects like Accounts, Contacts, Reports, Opportunities etc. 
• Managed users, hierarchical roles, profiles, security controls and territory management. 
• Developed batch Apex scheduler to create and maintain Storage locations. 
• Used HTML to improve the appearance of Email Templates. 
• Designed, and developed Apex Classes, Controller Classes , and extensions for various functional needs in the application. 
• Installed the Informatica - On demand from the AppExchange for two-way data integration form the Siebel CRM to Salesforce. 
• Designed the Staging Area Model in between Informatica and Siebel to pick the daily fresh feeds from Siebel system. 
• Designed and developed all the transformation Scripts for converting the daily feeds according to business requirement. 
• Migrated all the attachment from Siebel production database server to Salesforce. 
• Implemented the Real-time integration from Salesforce to Siebel to sync the updates made in salesforce with Siebel system. 
• Developed Informatica Cloud REST Web Service for making the daily integration jobs real time. 
• Configured Microsoft Outlook to keep a record of customer communications. 
• Used SOQL, SOSL to select the data from salesforce.com platform database. 
• Worked on the data mapping between the two source systems, identified and resolved the gaps in data. 
• Designed and Developed Dashboards and Reports to monitor real time integration and synch activities based on timing. 
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups. 
• Used the sandbox for testing and migrated the code to the deployment instance after testing. 
• Supported the data migration activities for migrating the data from various business centers and business center users. 
• Worked on integrating multiple Salesforce instances using Salesforce to Salesforce (S2S) wizard and Informatica On-Demand. 
• Worked with business teams in driving the User adoption of the Salesforce system. 

Environment: Force.com Platform, Salesforce Unlimited Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, Salesforce.com sandbox data load, Email Services, Security Controls, Sandbox data loading, WSDL, MVC Design Patterns.

Confidential

Java Developer

Responsibilities:  

• Involved in SDLC Requirements gathering, Analysis, Design, Development and Testing of application developed using agile methodology. 
• Implemented Design Patterns like Session Facade, Business Delegate, and Data Access objects , Data Transfer Objects, Front Controller, Service Locate and Singleton . 
• Developed user interface using JSP , Servlets , and Ajax . 
• Used JSP, Java Script, HTML , and CSS for manipulating, validating, customizing, error messages to the User Interface. 
• Involved in designing MVC patterns using HTML for Controller Form Layers .  
• Used Struts 2 framework for handling the data application, processing the configuration within the system, creation of actions, validations within the JSP pages. 
• Implemented the Struts Validation Framework to validate the mandatory data and for business logic validations. 
• Involved in writing complex SQL queries, Stored Procedures in PL/SQL to query data. 
• Extensively used JDBC concepts to connect to, retrieve and update information in the database. 
• Used JMS for sending updates to various other applications. 
• Involved in Consuming XML web services using SOAP and WSDL .
• Involved in writing the ANT scripts to build and deploy the application. 
• Deployed WAR applications in Web Logic .
•  Consistently produced the highest quality code through disciplined and rigorous unit testing using JUnit. 

Environment: Struts, Java, Servlets, JSP, JMS, JavaScript, AJAX, XML, Oracle, Eclipse, ANT, SOAP, WebLogic, PL/SQL.