PROFESSIONAL SUMMARY:

• Over 8 years’ experience in IT industry with around 5+ years of experience in the salesforce.com CRM platform and 3 years of experience with java technologies. Involved in various stages of Software Development Life Cycle (SDLC) including analysis and development of application using salesforce.com CRM and Force.com platform as administrator and developer.
• Certified salesforce.com platform Developer - I and certified Salesforce.com Administrator (ADM-201)
• Proficient in all phases of SDLC like requirement gathering, analysis, design, development,troubleshooting issues, testing and deployment and expertise in preparing documentation like Technical documents.
• Experience working with Salesforce.com Service cloud, Sales cloud as well as marketing cloud and support modules.
• Extensive experience in salesforce.com Setup, Configuration, Customization, Data Migration, Mapping and Integration.
• Proficient in salesforce.com administrative related tasks like creating Users, Roles, Profiles, Validation rules, Approvals, Workflow rules, Email alerts, Page layouts, Business processes, Reports and Dashboards.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Campaign, Leads, Opportunities, Products and price books, Cases, Forecasting, Reports and Dashboards.
• Good experience in Foce.com development by developing the presentation layers in visualforce and Business login in Apex language by creating/ using the Classes, Triggers, Standard Controllers, Custom Controllers, Controllers extension, SOSL, SOQ, S- Controllers and Web services API.
• Implemented best practices for Apex triggers, Apex Classes to avoid governor limits and used Apex scheduler, Batch Apex, Analytic snapshot and Dashboard.
• Hands on experience using Salesforce Lightning Framework to drive the client-server management and Lightning App builder to build visualforce pages for Lightning experience.
• Experience in modifying visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Implemented security and sharing rules at object fields, and record level for different users at various levels of organizations. Also created various profile and configured permission based on organization role hierarchy.
• Proficient in Data Integration and Migration from Traditional Application into salesforce using Fundamental tool DataLoader. Also used other tools like: Import Wizard, Jitter- Bit Data Loader, Excel connector, Data Loader Utility and Force.com migration tool.
• Experience in integrating salesforce .com with external application and legacy systems like Oracle, SAP and facets by using Web Services API, Metadata API, Call-outs, WSDL, REST and SOAP.
• Extensive Experience of Agile Methodology and Scrum Methodology of software engineering processes.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOSL and SOQL and various production environments.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation and inter-personal skills.

TECHNICAL SKILLS:

Salesforce.com: Salesforce.com Customization likeCustom Objects, Page layouts,Workflow, Approval Process, Record Types, Role Hierarchy, Validation Rules, Quotes, Formulae, Data Loader, Conga Composer, Analytic Snapshot, Force.com Web services API, S-Controls, Apex Classes, Apex Triggers, Visual force Pages, SFDC Eclipse Plug-in, Force.com IDE for Eclipse, Apex development tools, Ajax toolkits for S-Controls.

Languages: Java, JavaScript, SQL, Apex.

Web Development: XLM, HTML5, CSS, Visual force.

Operating Systems: Windows 9X, XP, Vista, Windows 7, OSX (Mac) and Linux.

Tools: Eclipse, Force.com IDE, Apex Data Loader, Snapshot.

Methodologies: Agile, Scrum, SDLC,Waterfall.

PROFESSIONAL EXPERIENCE:

Confidential, PA

Salesforce Administrator/ Developer

Responsibilities:

• Worked as enhancement developer and team member, performed the roles of Administrator and developer in the organization.
• Agile Development Methodology was followed for the implementation.
• Worked closely with sales team and business analyst and performed detailed analysis of business and user requirements, designed solution by customizing various standard objects of salesforce.com
• Developed a Pharmacy Benefits Application with in salesforce to track the benefits related to different products in CBC.
• Created various Profiles, Roles and Page Layouts and configured the permission based on the Origination hierarchy requirements.
• Worked directly with internal market team and Account managers to deploy weekly/monthly email marketing campaigns.
• Managed Marketo Marketing Automation System, complete with auto task creation, workflows and Approvals and Lead processes.
• Designed various Webpages in visualforce for customers to select a variety of services offered by the org and integrate them with pricing team.
• Designed and developed Apex classes, Controller Classes, Extension and Apex Triggers for various functional needs in the organization.
• Designed and developed UI components with Lightning Design system and Lightning components framework for various functional needs in the organization.
• Developed Lightning Components and Lighting app to provide better and more interactive interface to end users, which helps in sales enchantments.
• Marinating test coverage for the Classes and Triggers supporting deployment activities.
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from salesforce.com platform database.
• Used Data Loaderand Import Wizard for insert, update, and bulk import and export of data from salesforce.com SObjects. Used it to Read, extract, and load data from comma separated values (CSV) files.
• Created custom report types and dashboards so that users can generate reports and visualize data on dashboards
• Implemented Continuous Integration and Continuous delivery framework using GitHub, Jenkins and Implemented JIRA with salesforce for bug tracking.
• Used sandbox for testing and Eclipse and Deployment chain set for code deployment and worked with SVN.

Environment: Salesforce.com, Force.com IDE, Apex, Visual force (Pages, controllers and components), Data Loader, HTML, Doc E-sign, Java script, Workflow & Approvals, Reports, Custom Objects, Custom tabs, E-mail services, Security Control, Sandbox data loader, Eclipse IDE Plug-in, Windows XP pro.

Confidential, Sunnyvale, CA

Salesforce Developer

Responsibilities:

• Developed a Case Management Application Care Forcewhich helps customers to log cases through web, phone and email. Capabilities include of account and contact management, activity management, entitlement and contract management, Case management for email and call, Operational reporting, dashboards and user administration.
• Performed Administration tasks such as managing Accounts, Contacts and cases, setting workflow.
• Customized salesforce.com User Profiles by setting standard and custom objects layouts, Custom Apps, Field-level security, Permission sets for client services and marketing.
• Developed custom objects, Tabs, Entity relationship data model, Record Types and assigned to user based on the division of business.
• Created page layouts, search layouts to organize fields, custom links, related links and other components on a record detail and edit pages.
• Implemented workflows for field updates and email notifications and validation rules wherever necessary.
• Worked in different sandbox for development and testing, and involved in migrating the code to production instance in installments using change sets.
• Good Understanding in working with Force.com REST and SOAP API’s.
• Ability to analyze requirement, determine, document and communicate the design/development approach to meet the requirement.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Administrated, Configured maintained salesforce.com application user profiles, roles, assigning permissions, generating security tokens, Validation rule, and Upgrade installation.
• Defined objects and field level security for different profiles.
• Used force.com developer toolkit including visual force pages, Apex classes, Apex controllers and Apex triggers to develop custom business logic.
• Used Apex data loader to migrate data such as accounts, campaign from legacy system ACT. Configured user Roles, profiles, sharing setting, Organization wide defaults (OWD) based on updated hierarchical requirement.
• Designed and developed User Interface of application modules using HTML,Java script, JQuery and Angular JS.

Environments: Apex language, Force.com platform, Visual force (pages, controllers & components) Web services API, Workflow and approvals, security control, page layouts, HTML, CSS, Java script, Reports and dashboards, Eclipse IDE plug-in, Windows XP.

Confidential, Topeka, KS

Salesforce Consultant

Responsibilities:

• Created Page Layouts, Search Layouts to organize fields, custom links, related links and other components on record pages.
• Designed and customized visualforce pages using Controller extensions, Custom Controllers and standard controllers.
• Developed Apex Triggers, Classes to achieve user’s desired functionality and have written the dependent test classes.
• Involved in Development, deployed all the classes, triggers, objects, components and pages from sandbox environments to production environments.
• Involved in customization of the legacy system and migrate data to newly implemented cloud based CRM solution.
• Used Data Loader for insert, update and bulk import or export of data from salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Designed and deployed Custom Tabs, Validation Rules, Approval Processes, and Auto - ResponseRules for automating business logic.
• Worked on metadata API’s to retrieve, deploy, create, update or delete customization information, such as custom object definition and page layouts for the organization.
• Created Workflow Rules and related tasks, email alerts and field updates.
• Implemented pick list, dependent pick list, lookup, master detail relationship, validation and formulae fields to the custom objects.
• Converted data from existing web based application to newly implemented CRM. Converting into salesforce using SSIS and integrated with other technologies using web services.
• Developed and configured Dashboards, Reports and Report folders for different user profiles based on the need in the organization using Mule soft.
• Customized page layouts for Opportunities, Contacts and Accounts depending upon user roles and groups.
• Used the sandbox for testing and migrated the code to deployment instance after testing.
• Used force.com developer toolkit including Apex Classes, Apex Triggers and visual force pages to develop custom business logic.
• Developed visualforce pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Implemented/implementing security setting and configuredprofiles and permission sets.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.

Environment: Salesforce.com Platform, Force.com, Apex, Visualforce, Data Loader, Workflow & Approvals, Reports & Dashboards, Custom Objects, Custom Tabs, Email services, Sales cloud, Security Controls, Sandbox Environments, SQL, SF Explorer, Eclipse IDE Plug-in.

Confidential, St. Louis, MO

Salesforce.com Administrator Consultant

Responsibilities:

• Performed the roles of Salessforce.com Administrator in the organization.
• Assisted Email to Case, Web to Case, Customized Case page layouts and Caseassignments rules.
• Admix with business users to receive and renew Software System Requirements, Business Process Requirements.
• Constructed Junction Objects and enabled various progressive fields like Validation Rules, FieldDependency, Custom Formula Fields, Work Flow, Pick List, Field Updates, Email Generation and Approval Processes for automated alerts.
• Assisted on Record Types, Validation Rules, Triggers and Page Layouts.
• Generate Email Templates also have knowledge in bulk emailing users.
• Delivered support for continuing salesforce.com maintenance and additional administration services including workflow, approvals and periodic data cleansing.
• Examined the necessities with business teams and transformed the requirements into full technical necessities.
• Worked on developing standard/custom Controllers, Controller Extension and Visualforce Pages.
• Advanced the Apex Triggers to safeguard the correct data entries in to the system.
• Enhanced, Configure workflow rules, time triggered workflow, email templates resulting into actual web to lead communication with customers and partner portals.
• Planned and implemented Custom validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created Tabs, Sharing Rules and Custom Objects as per the business needs.
• Shaped Dashboards and Reports as per the business needs.
• Specified user support and bug fixing actions.
• Projected various Email Templates.
• Implemented the developments of Custom Objects, Workflow, Triggers, Reports and fields into the test and prod boxes to Sync with them.

Environments: Salesforce.com CRM, Force.com Platform, Apex Triggers, Chatter, Controllers, Custom Objects, Custom Tabs, Email services, Workflow & Approvals, Reports and Dashboards, Security Controls, Force.com IDE, Windows.

Confidential

Java Consultant

Responsibilities:

• Designed and developed the application as per the client and business requirement.
• Designed struts framework per MVC architecture standards.
• Studied the project requirement and designed the project. Create tables, views, synonyms and sequences.
• Created database Triggers stored procedure, functions and packages. Optimized queries using rule based & cost based approach.
• Developed front end from validations using JavaScript.
• Created database objects like tables, views, synonyms, indexes and sequences.
• Created front end applications using forms and reports.
• Involved in designing UI, specification documentation and status reports in payments transaction module.
• Used spring framework for dependency injection, transaction management in different layers.
• Used SQL Loader and Explorer, Import utilities for data loading. Modified existing forms and graphs as per the enhancements. Tested all new and modified program units.
• Created unit test cases for all the development modules and integration testing of system.
• Extensively used triggers, PL/SQL procedures, Packages, functions, while developing forms and reporting.

Environments: Java, J2EE, JSP, MySQL, Eclipse 3.2, CVS, JavaScript, HTML, CSS, SQL, PL/SQL, Apache Ant, Log4j, Windows XP.