SUMMARY:

• Around 5 years of experience in Salesforce.com CRM and Force.com cloud platform with proficiency as developer and administrator.
• Total 8+ years of professional IT experience in software Analysis, Design, Development, Testing.
• Proficient in all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment, and expertized in preparing documentations.
• Experience in Salesforce.com CRM and Force.com cloud platform with proficiency as developer and administrator.
• Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
• Experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers), SOAP, REST and Web services API.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Change sets, Eclipse IDE, SOQL, SOSL and various production environments.
• Good experience on sales, service and marketing cloud
• Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
• Extensive experience in analysing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
• Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.
• Extensively exposed to creating objects, fields, Record Types, workflows, approval processes, Escalation rules, Assignment rules, validation rules, data migration activities, custom page layouts, custom fields and other standard functionality.
• Worked extensively in development and customization of Visual force pages with Visual force components, Custom Extension controllers.
• Extensive experience on Salesforce.com Sandbox and production environments including creating Sandbox environments and refreshing them, performing deployments using Eclipse, Force.com Migration Tool and Change set.
• Experience working with Asynchronous Apex such as @future annotations, Schedulable Apex, Queue able Apex and Batch Apex.
• Extensive knowledge about Sales force setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Classes, Controllers, Apex Trigger, SOQL, SOSL, Visual force, Integration, Migration, Workflow& Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Schema Builder

Salesforce Tools: Metadata, Data loader, App exchange, App explorer, MS excel

IDE: Eclipse, Force.com IDE, Force.com platform, force.com explorer

Programming languages: Apex, C, C++,Mainframes

Web technologies: HTML, XML, Java Script, WSDL, SOAP, REST

Operating systems: Windows/8/7/vista/XP, Linux, iOS

Databases: Oracle, MS Access, SQL Server 2008,DB2

PROFESSIONAL EXPERIENCE:

Confidential, New York

Salesforce Admin/ Developer

Responsibilities:

• Performed the roles of Salesforce.com Administrator in the organization.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Legal request.
• Experience on configuration of salesforce with ETL tool.
• Coordinated with users to determine requirements and prepared design documents. Performed detailed analysis of technical and business requirements
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Created training material and conducted internal training sessions for business users on Salesforce technology functionalities.
• Developed various Custom objects, Tabs, Entity - Relationship data model, validation rules, Components.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files. Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business
• Cleansed duplicate data and defined duplicate rules to maintain data integrity.
• Configured ‘Big deal’ alerts on opportunities to notify sales team.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Experience in designing, creating and maintaining Salesforce.com Roles, Profiles, Permission Sets, Sharing Rules, OWD Settings, Groups, Queues, Workflow Rules, Approvals, Email Templates (HTML & Visual Force Templates), Email Services, Record Types, Page Layouts, Search layouts, Validation rules, Reports, Dashboards and Tasks, Service Cloud.

Environment: Saleforce.com platform, Visual Force Pages, Data Loader, Workflow &Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Windows XP.

Confidential, Jersey City

Salesforce Admin/ Developer

Responsibilities:

• Involved in SFDC Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members to gather the requirements and documented them.
• Implemented the requirements on SFDC platform.
• Maintained system security, sharing rules, and access settings.
• Worked with various SFDC objects like Accounts, Contacts, Leads, Campaigns, Reports, Dashboards.
• Performed tuning Triggers, classes and visual pages to provide better user experience and avoid hitting governor limits.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages.
• Executed dynamic SOQL and DML queries.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need of the organization.
• Developed Custom Reports and configured the Analytic snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using SFDC platform.
• Defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
• Importing and exporting of large volumes of data using the Data Loader and Import Wizard
• Worked with the development team to implement Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows wherever necessary.
• Experience on creating test plan and test cases and user scenarios.

Environment: SFDC platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Data Loader.

Confidential, New York

Salesforce Admin/ Developer

Responsibilities:

• Migrated Accounts, Leads, Contacts, Opportunities, products and sales data from legacy system into Salesforce.com instance using Data Loader.
• Experience on setup, configuration and customization in salesforce instance.
• Used change set data deployment tool to deploy changes from sandbox to production.
• Created data flow diagrams and process flow diagrams to facilitate better system understandings
• Created number of training documents for better understanding of business process in salesforce.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Customized tabs for among different business users’ groups and business centers.
• Researched and resolved issues and provided technical support to my client team.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Responsible for full system development lifecycle in Salesforce cloud from the first day on till couple of major deployments.
• Designed and implemented various Email templates for Auto-Response to customers.
• Experience with efficient way of performing development work and have developed good judgments regarding when to Not use codes
• Prepared reports and dashboards for executive levels as well as manager levels
• Created custom Visual Force page as well as few extensions to standard page, Apex classes and test methods in accordance to the requirements that the standard page would not suffice.
• Configured page layouts, workflows, document templates, record types, & data fields.
• Implemented & maintained reports and dashboards.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Environment: Salesforce.com, Force.com Platform, Salesforce Enterprise Edition, Apex, Visualforce, Eclipse IDE Plug-in Objects
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

Environment: SFDC platform, Apex, Visual force, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Windows XP.

Confidential, New York

Jr. Salesforce Administrator

Responsibilities:

• Developed Custom Tabs and Custom Objects
• Developed a custom object to manage the case escalation management
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application
• Responsible for setting Field level security
• Created Reports & Dashboards for sales and marketing
• Migrated legacy system to Salesforce.com, ensuring a flawless migration process
• Responsible for interacting with users providing end user training and obtaining essential feedback to improve system functionality
• Managed users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy
• Performed day-to-day administrative tasks and addressing production support issues like unlocking / re-setting passwords, modifying data, and creating ad hoc reports
• Created reports of summarized results of analysis and presented to Regional Sales Business Directors, SVP and Finance on a weekly/monthly basis
• Qualified in implementing visibility rules established within Salesforce.com.
• Involved in client interaction for discussing the work flow and customization of page layouts.
• Worked closely with business process reviews

Environment: Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential

System Administrator/ Mainframes Application Support

Responsibilities:

• Worked as a mainframe developer on Confidential projects like Portal application etc.
• Supported lifecycle of IT service delivery during Help Desk Transition and Migration Project in collaboration with team leads to ensure all outstanding cases, incidents; abandoned service tickets were documented / routed accurately and completed in compliance with service level agreements.
• Handled escalations and priority issues and ensured total customer satisfaction with quality, speed and consistency of service. (Utilized HP Monitoring OS (open system) and mainframes cycles using “HPOpen view performance manager”.
• Cataloging programs and cycles to the production (moving programs to production which is developed by developers).
• Detecting and correcting Abends (Abends like s806, sb32 etc.)
• JCL modifications using control-m tool.
• Data management (volume and memory checking).
• Good knowledge in JCL, COBOL, DB2 and CICS.
• Cycle’s creation and deletion in control-m.
• Experience in coordinating with Business Analysts, Developers and End Users at various stages of QA life cycle.
• Experience in using defect tracking tools to report bugs, issues and enhancements.
• Ability to interact with all level of personnel from technical to high-level executive management within
• Information technology &business communities.
• Ability to work under tight schedules. Excellent communication and interpersonal skills.
• Performed project management activities such as task scheduling, resource allocation
• Co-Authored in making the Use-cases and the functional requirements document.
• Worked with the mainframe team and other members of the project team to develop a test base, plan and then create test cases, test scripts and documented them using Test manager.
• Worked with application developers to create a test strategy to implement various phases of testing like Unit testing and Integration testing.
• Facilitated UAT (User Acceptance Testing) with the management team and Mainframe team
• Responsible for the overall growth of the project from requirement gathering to testing.
• Provided technical support and expertise in an HP enterprise environment via remote access, phone, email and Hewlett Packard ticketing system Open View Service Center.
• Managed ticketing queue by utilizing HP enterprise ticketing system in combination with Help Desk metrics and standard tools to gauge length of service calls.