SUMMARY:

• Around 8+ years of experience in IT including analysis, design, development, maintenance, testing and production support of application software.
• 6 years of extensive knowledge of Salesforce.com CRM and 2+ years of Java Development
• Experienced in Software Development Life Cycle (SDLC) such as Requirements Gathering, Project Design, Development, Support and maintenance phases to meet requirement of the project.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Strong experience with Apex classes, Triggers, Controllers and Controller Extensions, Visual Force, SOQL and SOSL.
• Acquainted with all the onerous tasks that appertain Sales Cloud, Service Cloud, Marketing cloud & community cloud
• Significant Experience in handling all the administrative tasks. Extensive experience working with Salesforce CPQ, Wave Analytics and Salesforce Lightening.
• Experience in Salesforce Lightning - Upgrade, migration, setup and development. Worked on Lightning Experience, Lightning connect and Lightning Component.
• Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization.
• Experience in implementing Salesforce Custom objects, Custom fields, Junction objects, Master-Detail relationships and Look-Up relationships.
• Excelled in working with various Salesforce.com Standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards. 
• Experience in integration of Salesforce with Third party and middleware applications using SOAP and REST web services.
• Extensive experience in App Exchange and familiar with the usage of Trial Force org and deployment using Change sets.
• Excellent skills in programming languages like Java, C# and C++ and experience in web technologies like HTML, XML and JavaScript.
• Salesforce.com Web Services client using Sales force web services API, Java, XML and partner WSDL. 
• Experience on Aalesforce.com Sandbox and production environments and also using eclipse IDE force.com plug-in environments.
• Abundant experience in data migration integration using Data Loader.
• Excellent problem-solving skills with a strong technical background and good interpersonal skills.

TECHNICAL SKILLS:

Salesforce Technologies: Apex, SOQL, SOSL Triggers, Batch Apex, Lightning, Visual Force Pages/ Components.SControls, Apex Web Services, Apex Language, Apex Classes/Controllers, Data Loader, Apex Data Loader, Apex Exchange, Sandbox

CRM Tools: Salesforce.com, Service Cloud, Chatter, Communities, Sales Cloud, Service Console

Programming Languages: JAVA, PL/SQL, Apex, J2EE

Web Technologies: HTML5, CSS, Java script, XML, jQuery, WSDL, AngularJS

Tools: MS Office, Eclipse IDE, JIRA, Jenkins, Demand tools, SVN SharePoint GIT, Maven

Database: MySQL, Oracle 10g, Oracle 11g, SQL Server, DB2

IDE: Eclipse, Android Studio

Operating systems: Windows, Linux, UNIX, Mac OS

PROFESSIONAL EXPERIENCE:

Confidential, Orlando, FL

Sr. Salesforce Developer/ Administrator

Responsibilities:

• Effectively interacted with business stake holders (VP, Director, Project Manager) from Sales, Marketing, Business Ops, and Finance etc.
• Implemented various Apex Classes, controller classes and Apex triggers for various needs of the application.
• Worked with SOQL & SOSL queries within custom controllers, extensions and triggers
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Developed Visualforce pages using HTML5, CSS3 and JavaScript.
• Created various custom Reports and Dashboards as per the customer requirements. 
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.
• Developed lightning pages and displayed it in community builder. 
• Created mashup between Salesforce CRM and Gmail through force.com App exchange’s email integration engine.
• Worked with Salesforce CPQ and delivered accurate Sales quotes, automated invoicing processes and managed the bill payments.
• Worked on Sales Cloud in opportunity management, account management and made new feature enhancements on Service cloud console view.
• Involved in Salesforce.com Application support activities and developed customer portal for created application for portal users match the functional needs of the organisation.
• Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files.
• Worked on with Lightning after organization moved to lightning from classical salesforce.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Utilized the Lightning Connect to obtain real time data from external system. 
• Worked on continuous Integration with GitHub using Jenkins.
• Documented all the Stand-up meetings, Project management plans and many other documents.
• Effectively worked in Agile development environment.
• Collaborated with the QA team in reviewing and validating test plans and test cases, and ensure that the application meets user requirements.
• Implemented Salesforce.com customizations and drove user acceptance testing (UAT).

Environment: Saleforce.com platform, Apex Language, Lightning, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, CPQ, Q2C, WSDL, Custom Tabs, Email Services

Confidential, Charlotte, NC

Salesforce Administrator/ Developer

Responsibilities:

• Responsible for collecting the requirements and translating them in functional tasks.
• Managed and created Leads, made appropriate conversions- Accounts, Contacts, Opportunities were created as well
• Effectively followed Agile methodology
• Performed analysis of the business, coined a CRM solution for the business problem. Maintained data securely, responsible for any loss/misuse of data.
• Performed data cleaning and data analysis.
• Implemented CPQ using Apttus to increase efficiency of deal cycle. 
• Used workflow rules to create alerts and updates
• Integrated Salesforce.com with API’s, created email template in HTML and visual force
• Effectively used Apex triggers, apex classes and apex methods for different functional tasks. Used sandbox for testing.
• Connected with the customers, partners and employers for data work that should be done using community cloud.
• Responsible for conducting meeting with stake holders to keep them update with the project status
• Documented several important documents, and maintained security for confidential data using security rules
• Worked on custom report types, Interfaces, roles, security and sharing settings
• Developed business logic in Apex programming using Eclipse IDE
• Responsible for data acquisition, data mapping and integration into data base
• Configured data loader, Monitored User adoption rates and responded accordingly
• Increased the efficiency by 30% using Salesforce.com platform
• Designed an effective model that benefits both the bank and customer in paying Interest
• Apex methods were used in developing the business logic
• Ensured that quality code is delivered and participated in several community discussions
• Supervised invoices, estimated Level of Effort and maintained confidentiality
• Frequently interacted with official and unofficial clients.

Environment: Force.com Declarative, Apex, Developer Console, Visual force, Sandboxes

Confidential, Tampa, FL

Salesforce Developer

Responsibilities:

• Participated in gathering requirements and defining the Entity Relationship diagrams.
• Customized tabs and worked with various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record detail and edit pages.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Developed Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created mash up between sales force CRM and Gmail through Force.com AppExchange’s Email integration engine.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Email Services, Security Controls

Confidential, San Jose, CA

Salesforce/ Java Developer

Responsibilities:

• Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for various functional needs.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented CSS for Visual Force pages and experience working with Partner portal system and designed Visual Force Pages with Html along with custom controllers and controller extensions. 
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components. 
• Responsible for designing the application in n-tier fashion as per struts based MVC architecture standards.
• Used various J2ee Design patterns to develop the Business modules based on the required functionality.
• Responsible for developing the application level flow by utilizing Java, JSP and Struts.
• Created Visualforce pages that could be rendered as PDF's, build dashboard components and define email templates.
• Customized objects and fields using master detail relationship, look up relationship depending on the requirements.
• Created page layouts, validation rules and workflow rules.
• Worked as a legacy for creating new roles and profiles in the organization.
• Created new user accounts and configure Salesforce to fit security needs at the user and organization levels.
• Developed automated workflows and approval processes for sales opportunities and lead routing.
• Worked on Salesforce Lead management, Accounts and Contact management system.
• Worked on Data Migration from Databases to Salesforce using Apex Data Loader, generated SOSL and SOQL statements to search the information. 
• Built APIs with Salesforce.com Apex SOAP/REST Services.
• Responsible for migrating developed packages from different sandbox instances. Development Sandbox, QA sandbox, SIT sandbox and UAT sandbox. 

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Email Services, Security Controls, Java, MVC, JavaScript

Confidential

Jr. Java Developer

Responsibilities:

• Gathered Business Requirements and meeting different users for developing the application.
• Developed Web Services for saving and updating order details, including some other common services which include Protocol Services etc.
• Mapped and managed Object/table relationships in Hibernate.
• Defined and developed the User interface screens and the corresponding Java artifacts using spring.
• Presentation tier was developed using JSP, JSTL, Java Script, HTML and CSS.
• Performed Client side validations using Java script.
• Implemented various useful design patterns including Singleton and Data Access objects etc.
• Implemented business logic using Servlets.
• Implemented Tag handler classes using Custom Tags.
• Developed Restful Web Services.
• Message flows for routing and transformation of the web services requests.
• Wrote SQL queries and stored procedures to interact with the DB.
• Utilized Tomcat Application Server environment to implement business logic.
• Performed Unit testing and prepared new test case documents.

Environment: Apache Tomcat 1.7, Java1.7, J2EE, JSP, Servlets, Eclipse, JDBC, Adobe Flash Programming, SQL, JavaScript, XML, HTML, database, Apache Server