EXECUTIVE SUMMARY:

• Over 7+ years of Overall experience & 5+ Years working with Salesforce.
• Worked closely with Business Users to enable business processes using SFDC
• Working knowledge across various SFDC implementations covering Sales Cloud, Service Cloud,   Call center , Chatter & App - exchange applications.  
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management , Case Management
• Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers .
• Proficiency in Object Oriented Languages like C++, C#.NET & Java Technologies.
• Experience in web technologies like C#, ASP.NET, HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Experience in databases such as SQL Server, Oracle and MySQL.
• Proficiency in test-driven, agile development.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Sales force.com: Apex, visual force, SOQL, SOSL, Email template, formula, Validation rules, apex trigger, workflow and approvals, App exchange, Eclipse, sales force.com force.com IDE, Apex data loader, web services. Programming language C, C#, ASP.NET, C++, Java, DL/SQL.

Web technologies: Java script XML, HTML, XHTML. Database SQL server 2008/05/2000 , My SQL,Operating system Windows 2007/05/03/xp/00/nt/98/95 MS DOS, UNIX. General Tools TOAD, SQL Developer, JDeveloper, Team Foundation Server (TFS), Tortoise SVN, Share Point, Project Time, Change Request Team Track, MS Project Std., MS Visio, MS Office, CA Clarity PPM, Release Management.

PROFESSIONAL EXPERIENCES:

Confidential, Washington D.C

Salesforce Engineer

Responsibilities:

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created Several Custom Objects, Custom Fields & Custom Apps for the Application on the Native Platform.
• Created Record Types for different page layouts for NOFA/RFP.
• Created Approval Process work flow for NOFA/RFP Application.
• Worked with Informatica Address Validation Tool From App Exchange for verifying and Validating the Address on the Accounts, Contacts & Leads(Standard Objects) which Entered by the Users on the community Portal.
• Used SKUID 3 rd party Tool for the Better User Experience of creating Apps & Objects. Specialized mainly in Drag and Drop user Experience.
• Involved extensively in Configuration Change Management process on a Regular basis by pushing the Data Between the Sandboxes.
• Worked with Conga Composer for Generating the data from Salesforce Objects & Fields into Word or PDF Documents.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Designed and developed User Interfaces for Salesforce users as per requirements.
• Used workflows to govern data flow across various objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Used sandbox mode for testing and migrated the code to the production instance in installments.

Environment: Salesforce.com, Visualforce, Security Controls, Approval Processes, Workflow Rules, Assignment rules, Validation Rules. Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, SOQL, SOSL, Apex

Confidential, Washington D.C

Force.com Developer

Responsibilities:

• Involved in requirement gathering from users.
• Created Managed Packages with deprecated annotations to be available for partner Salesforce users.
• Created Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Configured Campaign Management & Campaign Influence.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors Limits.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Classes, Interfaces, Keywords and Annotations.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access sObjects and Field describe information; execute dynamic SOQL, SOSL and DML queries.
• Worked with Sales Cloud/Service Cloud.
• Add methods that can be called from Visual force pages to Controller Extensions.
• Used Custom Controllers to make external web service callouts, validate and insert data.
• Used Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Designed and developed User Interfaces for Salesforce users as per requirements.
• Used workflows to govern data flow across various objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Used sandbox mode for testing and migrated the code to the production instance in installments.

Environment: Salesforce.com, Visualforce, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, SOQL, SOSL, Apex.

Confidential

Salesforce Consultant

Responsibilities:

• Involved in requirement gathering from users.
• Design Requirement documents and functional document for the development team.
• Created Managed Packages with deprecated annotations to be available for partner Salesforce users.
• Used ServiceMax with Cloud Computing for Optimizing End-End field Service operations for Dispatch, Parts Logistics & Inventory.
• Configured the Case Management Process & Used ServiceMax with Cloud Computing for Optimizing End-End field Service operations for Dispatch, Parts Logistics & Inventory.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Classes, Interfaces, Keywords and Annotations.
• Integrated Apex with External services by making callouts that use SOAP and WSDL.
• Used Apex Scheduler to invoke Apex classes at regular intervals.
• Added methods to call from Visualforce pages to Controller Extensions.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Created Custom Visual force components and attributes to override the look and feel of standard Visualforce components.
• Created Visualforce pages that could be rendered as PDF's, build dashboard components and define email templates.
• Implemented Visualforce pages with public-facing websites by using Force.com Sites.
• Specify timers that send Ajax update requests to Force.com according to a specified time interval.
• Used Visualforce in development mode to change the behavior and appearance of Visualforce components.
• Used Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
• Used Organization security, Network-based security and Session security to implement platform security.
• Used Picklists, Dependent Picklists, Record Types to enforce data quality.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked with Approval processes that used Email Approvals and Parallel Approval steps.
• Used Process Visualizer to study Approval steps.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Implemented relationship fields for proper data loading.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential, Somerset, NJ

Force.com Developer

Responsibilities:

• Worked with the user group for gathering requirements throughout the planning and implementation.
• Involved in SFDC application support for end users.
• Developed Work flow rules, Time Dependent Action Triggers, email templates to implement the business logic.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used Informatica for loading the Data which automates Export/Import of Salesforce and Force.com data between databases & Files.
• Configured Role based Authorization on Object/Field Level.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Designed and developed Apex Classes, Controller Classes, Apex Triggers and Visual Force Pages for this application
• Experience in using Eclipse IDE.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, Triggers. Integrate of Application (OE modules) with Salesforce.com with using SOAP Client.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Phoenix, AZ

Salesforce Developer

Responsibilities:

• Configured Identity Confirmation and Login Restrictions
• Configured User Interface settings
• Configured the Company Profile
• Customized Profiles and created custom fields
• Worked with standard objects, business processes and field-level security
• Created/Modified Dependent Picklists, Lookup Fields, Formula Fields, Roll-up Summary Fields, Page Layouts and Record Types
• Set security and access rights using Organization Wide Defaults, Roles, Roles & Hierarchies, Sharing Rules, Public Groups, Sales teams, Account teams, Case teams and Folders.
• Set up Workflow and Workflow Approval processing.
• Performed data validation and use data utilities including Data Loader and Mass Delete
• Configured and used standard reports, custom reports and custom report types
• Configured and used dashboards and dashboard components.
• Print and export reports; email and scheduled reports and refreshed dashboards.
• Set up Salesforce Console functionality and navigation.
• Configured custom objects, applications and tabs
• Installed/Uninstalled packages from AppExchange.
• Manage tasks, events, public calendars and multiday events.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Added custom fields and validations to new and existing objects and added custom functionality using custom controllers and custom extensions.
• Designed and developed User Interfaces for SalesForce users as per requirements
• Used workflows to govern data flow across various objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Used sandbox mode for testing and migrated the code to the production instance ininstallments.

Environment: Salesforce.com, Visualforce, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, SOQL, SOSL, Apex.

Confidential, NJ

Business System Analyst (Internship)

Responsibilities:

• Responsible for defining the scope of the project, gathering business requirements, doing gap analysis and documents them textually or within models.
• Interacted with the stakeholders by interviewing them, by preparing questionnaire and getting feedback.
• Gathered and documented the requirements that are critical to the business mission and using those requirements to design application software.
• Gathered requirements for generating account balance and transactions reports for a full year.
• Gathered requirements for linking the card payment system to the centralized payment system.
• Used RequisitePro to document requirements, associated change requests with requirements and connected requirements with Use cases.
• Documented business workflows textually as well as in UML diagrams according to RUP for the stakeholder review.
• Supported IT unit creating functional specification documents for the design, development and implementation of strategic projects.
• Created use case scenarios and documents work flow and business process.
• Conducted FRS and URS reviews and walkthroughs with the designers, developers and stakeholders.
• Supported the assigned project manager with creating detailed project plans assisting in developing, scheduling and tracking project timelines.
• Analyzed and documented Business requirements and detail design of the software for full understanding of the business.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Performed feasibility, adaptability study and risk analysis to identify the business critical areas from the user perspective.

Environment: Java, UNIX, Rational Suite, MS Word, MS Excel.