SUMMARY:

• Salesforce Certified Administrator/Developer having around 6 years of IT involvement, includes 4 year’s hands on experience in Salesforce Development and 2 years on Java/j2EE.
• Managed Salesforce Instances for more than 500+ user base clients.
• Experienced working across various Salesforce implementations covering Sales Cloud, Service Cloud, App - exchange applications
• Integrated Salesforce with third party applications consuming web services REST API’s and SOAP API’s.
• Core developer with good knowledge writing Apex classes, Triggers, Controllers, VisualForce pages, test cases following best practices of Salesforce.
• Strong knowledge in Salesforce customization, workflow rules, approval process, validation rules, and process builder.
• Expertise in developing, deploying and integrating Salesforce CRM.
• Experience in developing Client-specific solutions on force.com platform using Web service API, Force.com IDE, Validation rules, SOQL and SOSL.
• Involved in creating new Lightning pages and build custom Salesforce 1 Lightning apps for different business groups in the organization using Lightning App Builder.
• Built Lightning components using Aura framework with backed Apex Logic.
• Proficient in Lightning component tabs and Visualforce tabs.
• Proficiency in analyzing business requirements, entity relationships and converting them to Salesforce custom objects, object relationships.
• Hands on experience using demand tools, data loader, workbench to import and export to and from Salesforce.
• Expertise using change sets, Eclipse IDE, and force.com migration tool to deploy from Sandbox to Production instances.
• Strong administrative skills in creating Users, profiles, roles, security settings, organization-wide-default settings, email services, page layouts, record types.
• Experience working in Agile environment, test driven and proficiency in communicating with non-technical users.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Classes, Apex Triggers, VisualForce Pages, Workflow & Approvals, Validation Rules, Process Builder, Dashboards, Reports, Data Loader, SOQL, SOSL, REST, SOAP Web services

RDBMS: Oracle 11g/10g/ 9i/8i, SQL Server 2008/2005, Siebel CRM, Oracle EBS

Operating Systems: UNIX, Windows XP/ VISTA/7/ 2000/ 2003

Web Technologies: HTML/XTML, Java Script, XML, AJAX, CSS, SOAP and WSDL

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Salesforce Admin & Developer

Responsibilities:

• Created and managed User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls, and Shared Settings.
• Implemented custom Visual Force page and controller extension for various applications included.
• Designed and deployed Custom tabs, Approval Processes, Auto-Response Rules for automating Business logic.
• Designed, developed and deployed Apex Classes, Controller Classes, and Apex Triggers, packages for various functional needs of the application.
• Created workflow rules and characterized related tasks, email alarms, and field updates.
• Created page layouts and search layouts to organize fields, custom links and other segments on record pages.
• Created custom objects depending upon the requirements of the client.
• Created Lightning components with Search enabled and Save enabled when navigating through pages which inserts the record into Object and Server-side controllers to meet the business requirements.
• Built Custom User Interface using Lightning components to insert custom object data on Opportunity by Sales representatives using Aura Framework, CSS, Boot Strap and JavaScript.
• Experienced in converting Visualforce pages to Lightning components.
• Developed custom Apex classes for Visual force page custom controllers using Salesforce IDE and Apex.
• Worked the Visual workflows to build the conference tools based on the client requirements.
• Provided support ongoing Salesforce maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and Triggers.
• Created test scenarios on Sandbox environment, created packages and moved it amongst Sandboxes and Production environments to place final implementations.

Confidential, New York

Salesforce Developer

Responsibilities:

• Actively involved in interacting with business users (subject matter experts), requirement gathering, defining functional and technical specifications.
• In the service cloud environment, performed the role of Salesforce Developer and Administrator in the organization. Also, participated in translating and documentation of business requirements into functional requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com
• Developed custom Visualforce page which displays error message of approval process is rejected or approved and called the page from Lightning Handler.
• Worked on lightening components by using Aura Framework.
• Used Lightning Process builder for multiple actions in place to Triggers.
• Experience using Lightning out to expose Lightning components in Visualforce pages.
• Hands on experience in building custom Lightning components and applications.
• Expertise in redesigning the sObjects and calling them in the lists to use.
• Usage of JSON methods in Apex when integrating Salesforce with third party applications
• Constructing Dynamic Apex, Dynamic SOQL and SOSL.
• Usage of Eclipse IDE with force.com platform for writing business logic in Apex Programming language.
• Authored Apex classes, Triggers, and Visualforce pages where out of the box customization is required.
• Developed Complex Apex Batch Jobs and changes to the existing Jobs for better Performance.
• Created formula fields, Roll-up summary to validate the information provided by the user using validation rules.
• Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Worked extensively with various Salesforce objects such as Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Created Org wide security settings and custom permissions,Profiles and Roles based on organizational role hierarchy, implemented Record-Level and Field-Level security and configured their sharing settings.

Confidential, Hartford, CT

Salesforce Programmer

Responsibilities:

• Involved in requirement gathering, analyzing the information, documenting the functional and non-functional requirements.
• Created new Salesforce users and maintained existing users. Ensured that users had visibility only to their appropriate data.
• Creating a custom object called Global History object which mimics the standard history table.
• Helped to automate business processes by creating workflows (email notification/fields/updates/tasks).
• Responsible for creating test methods to provide maximum coverage to the triggers and other Controller Classes.
• Provided on-going support to identify, troubleshoot and quickly relay production issues to team.
• Authored Custom controller with Dynamic SOQL, and wrapper class to display records assigned to the user based on user Id method on the custom visual force page.
• Strong functional and analytical skills in understanding the Business Processes and CRM objectives and recommending the "right-fit" solution.
• Worked with Standard Controllers and record identifiers to implement automatic record retrieval and display/update a record's data, bind input fields to new records, display warning and error messages, create links for form processing, place command buttons and create custom messages, implement nested Visualforce pages.
• Implemented Oracle integration to salesforce using Jitter bit, and used Jitter Bit Data loader for import and export of huge data into salesforce from Oracle.
• Responsible for Customizations i.e. development of visual force pages, apex controller, triggers, visual force email templates, custom components, workflows, validation rules, Reports, and Dashboards.
• Involved in Code reviews and Salesforce security review runs by security scanner.
• Created various Reports and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

Confidential

Salesforce Admin

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce Developer and Administrator in the organization.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Customizing tabs, worked with various standard objects like Accounts, Contacts, Leads, Campaigns, Cases.
• Authored Visualforce pages.
• Coded the Apex triggers to automate sharing settings for additional visibility to certain groups
• Developed workflow rules for various tasks, field updates and Email alerts as per the requirement.
• Developed Approval process for the application by implementing custom formulas of approval.
• Comparing existing business processes and design new processes in Sales force
• Created document templates, custom tags and workflows. Templates were built for different contracts based on their type and region.
• Identified and associated key merge fields from the existing Salesforce objects with custom tags in Docu sign to fetch the customer related information.

Confidential

Java/ J2EE developer

Responsibilities:

• Participated in the development of Use-Case diagrams and class diagrams for certain modules including Import/Export.
• Used the MVC model to develop and define the server operations.
• Designed and implemented the EJB and backend framework using the layered architecture.
• It included features such as a stock object model (reusable objects and exceptions), services such as EJB, database and JNDI locators, debugging and exception handling, validation, preferences and general purpose file, print, date and string methods.
• Used JMS for messaging services.
• Configured database connectivity using JDBC.