SUMMARY:

• Over 7 years of IT experience, with over 5 years of experience in Salesforce.com CRM as Administrator/Developer.
• Proficient as liaison between business and technology with competence in Software Development Life Cycle (SDLC) with Waterfall and Agile with Scrum methodology.
• Extensive experience in activities related to Saleforce.com setup, Configuration, customization, Administration, Data Migration and Deployment of applications to Force.com platform for large user groups.
• Good experience in with CRM implementation using Sales cloud, Marketing cloud, Service cloud and Communities cloud.
• Analyzing business requirements and preparing Entity Relationship diagrams and converted them to salesforce.com using Standard/Custom objects, established objects relationships using Lookup, Master - Detail and Junction objects to implement One-to-Many and Many-to-Many relationships respectively.
• Performed salesforce administrative tasks like setting up Users, Roles, Profiles, Permission Sets, Security Controls, and Single Sign-On.
• Good experience in customizing applications using salesforce declarative programming like Pick list, Dependent Picklists, Custom Formula Fields, Validation Rules, Page Layouts, Record Types, Process flows, Workflows, and Approval process and related actions Alerts, Field updates and Email generation according to application requirements.
• Worked with MVC (Model View Controller) design pattern and implemented in salesforce customizations using SObjects, Apex Controller classes and Visualforce pages.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer, Eclipse and Workbench.
• Experienced in writing Triggers, Batch Apex and Scheduled Apex classes and working with governor limits.
• Experience with Data migration using Import wizard and Data Loader.
• Developed custom Reports and Dashboards for management using Tabular, Summary, Matrixand Joined reports.
• Deployed salesforce components using meta-data API across various sandbox and production with Change Set, Eclipse IDE and Force.com Migration tool.
• Good experience in preparing package.xml file for deploying applications from Sandbox to Production instances using Force.com migration script and Workbench.
• Strong knowledge with salesforce governor limits and customized by considering those limitations.
• Quick Learner, excellent problem solving, conflict resolution skills with a strong technical background and good interpersonal and communication skills.

TECHNICAL SKILLS:

Salesforce.com CRM: Apex, Visualforce, SOQL, SOSL, Apex Triggers, Component & Controllers, S-Controls, Custom Objects, Workflows, Approval Process, Reports, Dashboards, Analytic Snapshots, Sales cloud, Service Cloud, Sites, Communities.

Tools: Force.com IDE, Eclipse IDE Plug-in, Force.com Explorer, AppExchange, Data Loader, Cast Iron, Informatica power center.

Programming Languages: Java, PL/SQL, C & C++

Scripting Languages: HTML, CSS, XML, XSLT, XHTML, Java Script

Database: Oracle 11g/10g, SQL Server 2000/2005, DB2

Operating System: Windows NT/2000/XP Pro/Vista, Windows Server 2000/2003/2008, IBM-AIX

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Salesforce.com Developer/Admin

Responsibilities:

• Used Geo location field type to calculate the nearest properties from contact mailing address.
• Developed custom Real estate applications for property management.
• Data migration from external systems to sales force using Data Loader.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Created different Workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Extensively worked on customizing Geo Point App to the organization needs.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Participated in the training sessions provided by the Salesforce team and support end users
• Knowledge on creating Visual force Dashboards, sharing rules.
• Used change sets for deployment.

Environment: Saleforce.com platform, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process.

Confidential, Iselin, NJ

SalesForce Developer/Admin

Responsibilities:

• Performed roles of Developer and Administrator in the organization for customization and configuration.
• Worked on various Salesforce.com Standard Objects including Leads, Accounts, Contacts, Opportunity, Campaign, Cases, Solutions, Events and Tasks.
• Developed various custom Objects, Tabs, validation rules, roll-up summary fields and complex formula fields.
• Performed admin activities - creating Profiles, Roles, Permission Set, Sharing rules, Page Layouts, Record Types and configured permissions for each profile in the organization.
• Created workflow rules and defined actions tasks, email alerts, field updates and outbound message.
• Developed custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Implemented customizations using Apex controller classes (Custom, Extension), Triggers and Visualforce pages.
• Worked with SOQL, SOSL & relationship queries for query optimization and not to hit governor limitations.
• Written front-end validation rules using Java Script, JQueryand developed custom CSS for same look and feel across all VisualForce pages.
• Created sites and developed site VisualForce pages with UI similar to application portal and gave access to internal and external users.
• Deployed application components across various sandboxes and production orgs using Force.com IDE, Change Set.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Interacted with various business user groups for gathering the requirements.
• Used Data Loader for insert, update, upsert, and bulk import or export of data from Sales force Objects. Used it to read, extract and load data from comma separated value (CSV) files

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Visualforce pages, Controllers, Sites, Custom Objects, Tabs, Email Services, Workflows & Approval process, Data loader, Informatica, Reports, Dashboard, Eclipse IDE with Force.om plugins, Windows.

Confidential, Alpharetta, GA

Salesforce Developer/Admin

Responsibilities:

• Involved in Salesforce application setup activities and customized the apps to match the functional needs of the organization
• Implemented Salesforce platform and Force IDE Plug-in using Eclipse
• Worked on various Salesforce Standard objects such as Accounts, Contacts, Leads, Campaignsand created custom fields based on requirements.
• Designed and implemented Custom Objects, Page layouts, Custom tabs and Components to suit the needs of the application
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Created formula fields and hyperlink formula fields.
• Created Workflows and Approval processes and developed validation rules.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created and managed User Roles, Profiles, and Hierarchies, Public Groups, Security Controls, and Shared Settings.
• Designed different Communication templates. Created Workflow rules and defined related tasks, email alerts, and field updates to automate various manual processes.
• Wrote several queries on custom and standard objects using SOSL & SOQL.
• Assisted Post-Implementation Support team with handling cases
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data and data migration.

Environment: Salesforce.com, Workflow and Approvals, Reports, Custom Objects, Tabs, Apex Language, Visual Force Pages, Components and Controller, Email Services, HTML, Reports, Dashboards and JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential, New York, NY

Salesforce.com Developer/Admin

Responsibilities:

• Prepared the Configuration Document on the Configuration design of the requirement in Salesforce and get the approval from the client.
• Created a prototype model before starting up the actual implementation and demonstrated the application.
• Upon approval from the client on the prototype demonstrated, implemented the application.
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Created Custom objects, Tabs, Validations, Sharing Rules, Workflows and approvals to automate many manual processes.
• Worked on Record Types, Triggers and Page Layouts.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with Visualforce pages, Custom Controllers, Extension Controllers, Apex, Apex Batches, Apex Web Services and AppExchange deployment.
• Created various Analytical Snapshots to schedule various report generations.
• Created Custom reports and dashboards.
• Unit testing of the application before delivering the application to the Testing team.
• Troubleshooting and debugging issues related to testing.
• Migrated components using the code using ANT and eclipse from sandbox to other sandbox and production instances.
• Attended regular Calls with Client to understand and check the progress of work and adaptability of users after the application is deployed.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data and data migration.

Environment: Salesforce.com, Workflow and Approvals, Reports, Custom Objects Tabs, Email Services, Apex Language, Visualforce Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential, MI

Jr. Java Developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements collection, Design and Analysis of the customer specifications, Development and Customization of the application.
• Data handling between consequent calls to server were incorporated by session state, application state and query strings.
• Performed Integration Testing by adding all modules together for the web based application.
• The application is based on the MVC Architecture using Apache Struts framework.
• Developed application based on SDLC (Software Development Life Cycle).
• Used JUnit to write repeatable tests (regression testing), mainly for unit testing.
• Developed the web pages JSP, CSS, JavaScript.
• Developed Business logic on Java beans and setup connection with database.
• Managed Source Code in CVS environment.
• Implemented store procedures and triggers using PL/SQL.
• Created several complex stored procedures and triggers using SQL Server 2005 to retrieve data.

Environment: Java, MVC, EJB, JDBC, Servlets, JSP, JBuilder IDE, HTML, XML, JavaScript, BEA WebLogic, Oracle, Internet Explorer, MS SQL Server 2005, T-SQL.