SUMMARY:

• Over 8+ years of IT experience with above 5 years' experience in the Salesforce.com CRM Platform and 3+ years of experience with Java technologies. Involved in various development of applications using Salesforce.com CRM, Force.com
• Experienced In SFDC Configuration & Customization - Creating & Managing Users, Roles, Profiles, Permission sets, Communication Templates, Security Access, Single Sign-on (SSO) and Security Controls to ensure that protected data is available only to the authorized users.
• Experienced in Salesforce Lightening for UI design and Lightning pages with lightening style sheets.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Experience in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Leads, Campaigns, Reports and Dashboards.
• Experienced in Development, Administration, Configuration, Implementation, and Support of Salesforce CRM and Salesforce SFA Applications based on Apex Language and Leveraging Force.com Platform.
• Expertise in Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, deployment and maintenance of standalone, Multi-tier, web-based and portals based object oriented enterprise applications.
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Strong implementation and rollout experience with salesforce.com CRM, Sales cloud, Service Cloud, Marketing cloud, Collaboration cloud, Communities.
• Experience in SFDC development using Apex classes and Triggers, Integration, Visual Force, Force.com API, SOQL, SOSL.
• Migrated large volumes of external data on to Salesforce.com using Apex Data Loader as part of data management functions.
• In depth knowledge on CRM business processes like Campaign Management, Lead Management, Account Management, Contact Management, Opportunity Management, Support Process, Forecasting, Order Management, Case Management in a multi-tier environment.
• Strong Implementation and Integration experience using Custom objects, Custom fields, Formulae fields, Triggers, Apex classes, Visual Force Pages, Page Layouts, Workflow rules, Approval processes, Record Types, Standard Controllers, Custom Controllers, Extension Controllers, SOQL and SOSL.
• Experienced on Lightning components by using Aura frame work
• Extensive knowledge about Salesforce setup menu, Configuration, Customization, Custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Good experiences in integrating salesforce.com with other internal/external applications using SOAP and REST based web services.
• Experienced in developing Web Services for handling inbound requests from external web services and outbound calls to external systems using Force.com Web services API.
• Experience working on new features of Salesforce like Exact Target, Process Builder, Process Flows, Wave Analytics.
• Hands on experience with various app exchange applications such as Jitter bit, Cloud, Data Loader, Conga Composer and Spring CM.
• Experienced on integrating partner community of Exact Target into Salesforce org, developed custom pages, custom sharing rules, integrations using Jitter bit.
• Proficient in Data Integration and ETL Tools from Traditional Applications to Salesforce Using REST/SOAP API.
• Experienced in web technologies like HTML5, CSS3, JavaScript, Angular JS, Bootstrap, JQuery, JSON, AJAX, XML, and JSON.
• Experience in Database Design, writing stored procedures, functions, triggers, DDL, DML SQL queries. And Experience in writing SQL and PL/SQL programming with Oracle and SQL Server.
• Excellent programming skills in J2EE technologies including Enterprise Java Beans (EJB), Servlets, JSP, JSF, JMS, JDBC, Hibernate, Struts, XSLT, SOA.
• Experience in all phases of SDLC like including requirements gathering, analysis, designing, coding, Test Driven Development (TDD), Continuous Integration (CI), documentation and extensive experience in Agile and Waterfall Methodologies.
• Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.

TECHNICAL SKILLS:

Salesforce Technologies: Saleforce.com platform, Apex Language, Lightning, Wave Analytics, Apex Trigger, Apex Class & Apex, Visual Force, SOSL, SOQL, Email Services, Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, Formula, Validation rules, Controllers, Controller Extensions, Users, Packages, Data Loader, Import Wizards, Workflow Rules& Approvals Process, Process Builder, Communication Templates, web services SOAP,REST.

Custom Integration and Management tools: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Sandbox Data Loading, MS Visio, HP ALM, QC, JIRA,GIT HUB.

Force.com Tools: Force.com Explorer, Eclipse IDE plug-in, Apex Data Loader, ETL Data Extraction, Workbench, Force.com Apex Explorer, Apttus, ANT Migration Tool, Force.com Excel Connector and Force.com Eclipse IDE Plug-in.

Scripting Languages: HTML5, CSS3, JavaScript, Bootstrap, JQuery, JSON, AJAX, XML, DHTML, PHP,XHTML, Angular JS, SASS, UI Concept Modeling/Wire framing, Node.JS

Server Programming: C,C++, Java,J2EE, XML, XSLT, JSP, Servlets, AWT, Java Swing, Java Beans, JMS, JNDI, Java Server Faces (JSF), Hibernate, Event Driven Architecture, Spring, COM, JDBC 3.0, SQL, WSAD, Web Methods

Database: MS SQL, Server, SQL, Oracle, PL/SQL, MongoDB

IDE and Tools: Notepad++, Eclipse IDE, Adobe Dreamweaver, Sublime Text Editor, Photoshop

Web Servers: Apache Tomcat, HTTP Web Server, GIT, Jasmine

UI Tools & Technologies: Adobe Flash with Action Script 3.0, Adobe Photoshop CS5, Adobe Illustrator CS5, GIF Animator, Adobe Fireworks and Photo Impact, Microsoft Visual Source Safe

Microsoft Office Suite: MS Word 2007, MS Excel 2007, MS PowerPoint 2007 and MS Visio

Operating Systems: Windows 2003, Windows XP (Prof), Win 7, Linux

PROFESSIONAL EXPERIENCE:

Sr. Salesforce Developer

Confidential, Charlotte, NC

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed, developed, deployed page layouts, components, custom objects, custom tabs, apex classes, visual force pages as per the client Requirements.
• Experienced In SFDC Configuration & Customization - Creating Users, Roles, Profiles, role hierarchies, sharing rules, Record Level Permissions, public groups, Search layouts, Validation rules, Communication Templates, Workflow rules, Approval process.
• Experienced in Service Cloud, Sales cloud, Marketing Cloud, Collaboration Cloud and SFDC Customer Community for All Partner portal, Customer portal.
• Worked on Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Experienced in Campaign Management and Generating Leads implementation inside Marketing Cloud.
• Successfully configuring the Marketing Cloud Connector to connect the digital marketing capabilities of the Salesforce Marketing Cloud with the data management, segmentation and campaign management tools in Salesforce.
• Experienced in Data String operations from Salesforce to Exact Target.
• Experienced in Building Journeys across Email, Mobile and Websites for the client using Journey Builders.
• Designed and automated the responsive Campaigns by using Journey Builder drag and Drop User Interface.
• Hands on Experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Involved in using Lightning, Process Builder and Workflows, Worked on customization of visual force to have Lightning Experience for Applications.
• Customized existing Visualforce to align with Salesforce new Lightning UI experience.
• Implemented custom Visualforce page and controller extension for different sites and for different Application involved.
• Designing and Developing the Classes, Triggers, Standard Controllers, Custom Controllers, Controller Extensions as a Salesforce System Developer and Developing Batch Apex classes and running them through Apex jobs on daily basis.
• Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other integration tools like Apex Data Loader.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.
• Written SOQL, SOSL queries in apex triggers and controllers and followed Salesforce best practices for querying large data sets and to have results within the governor limits.
• Created the Vision & Strategy for Analytics exploring solutions such as Wave(SFDC)
• Implement Wave Analytics to replace/augment SFDC reporting.
• Created Reports and Dashboards with the help of Salesforce Wave Analytics to track Opportunity pipeline/Stages for Management visibility.
• Closely worked with end users and functional leaders for requirements gathering, analysis and provided design inputs and architecture to build the dashboards in wave.
• Worked on designing and administration of Wave Permission sets, Licenses and Analytics Profile.
• Designed Action Framework to create, update records and objects from within Wave Analytics.
• Create advanced dashboards in Wave Analytics by modifying the JSON that defines them.
• Worked with Jitter bit for creating data sets in wave analytics.
• Experienced in developing Web Services for handling inbound requests from external web services and outbound calls to external systems using Force.com Web services API.
• Experienced in web service integration using REST using JSON formats & AJAX Calls, and Salesforce API's, SOQL, SOSL, Aggregate queries and Force.com API.
• Experience in writing JIRA API Tools to auto-move Service Desk tickets of one issue type to a JIRA project of another issue type and to extract the list of JIRA users with the respective JIRA Groups and project Roles.
• Installed Salesforce App Exchange Apps, configured and maintained user security permissions in compliance with organizational needs.
• Co-ordinate the offshore development, manage project plan and provide update to all stakeholders.
• Having worked on salesforce.com sandbox and production environments for development and testing and then to production environments.
• Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.
• Used the sandbox for Unit testing and assisted Business Users in CRM Deployment validation testing.
• Extensively involved in APEX Unit Testing (UT) using Test Methods by using Force.Com utilities and was involved in the Integration Testing.

Environment: Saleforce.com CRM, Apex classes, Lightning, wave Analytics, Apex triggers, SOQL,SOSL, Visual force pages, Sales Cloud, Service cloud, Marketing Cloud, Custom/Extension Controllers Batch Jobs, Communities, Process Builder, Data Loader, Web Services, REST, jitter bit, ANT Migration Tool, JIRA, Jenkins, GIT.

Sr. Salesforce Developer

Confidential, Mountain view, CA

Responsibilities:

• Interacted with different lines of business users for gathering requirements and prepared Technical Design Document for the business use cases.
• Developed the Custom objects, validation rules, Page layouts, Custom tabs, Record Types, and Search Layouts to organize fields, custom links, related lists, and other components on record pages to suit to the needs of the application.
• Involved in Salesforce Configuration activities like creating custom fields, formula, roll-up summary fields, dependent pick lists, page payouts, record types, validation rules.
• Defined various relationships with objects using Lookup and Master-detail and many-to-many using junction objects.
• Created and configured custom report types, custom Reports - Tabular, Summary, Matrix, and Joined using Salesforce Report Builder based on the business requirements from the business users.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Involved in Assignments Rules, Escalation rules and Auto-Response Rules Configuration and Customization in Case Management.
• Assisted end users with administrative tasks - creating Users, changing permissions on Profiles, creating Permission Sets, Groups and creating Reports, Dashboards.
• Implemented public access settings for sites, restricted login hours and restricted login IP ranges on profiles.
• Extensively worked on Campaign Management such as Creating, building, and execution of the Campaigns.
• Configured Salesforce and Marketing Cloud integration user along with the configuration in Salesforce.
• Administered and supported the CRM application for 500 users in Sales and Service Cloud.
• Made new feature enhancements on Service cloud and Sales Cloud console view and developed Visualforce Components.
• Worked on Implementation of Call Center and CTI applications in Service Cloud.
• Implemented Web-to-Lead for Leads generated from web and Web-to-Case, Email-to-Case for Cases sent to a centralized email.
• Worked with Visualforce components to display list of records with tabbed pane based on Account in different detail pages.
• Developed 18 UI visual force pages using HTML5, CSS, Bootstrap, JavaScript and JQuery.
• Designed, and developed Apex Classes and Apex Triggers for functional needs in the application.
• Implemented best practices and coding standards in developing Apex Controllers (Custom, Extension) and Apex triggers.
• Written apex controllers for searching across various objects and creating records in a junction object by using apex extension, wrapper classes and visual force pages.
• Good experience in writing SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers and batch classes and customized queries to avoid governor limits.
• Written apex test classes for code coverage of all apex controllers, triggers and web services.
• Implemented best practices in the application for Triggers and web services and have code follow Salesforce governor limits.
• Performed data migration activities using Data Loader to insert, update and export of data fromSalesforce.com objects.
• Integrated the Web Services REST using JSON for extracting the data from external systems to display in the pages ofsalesforce.com.
• Co-ordinate with the both onsite and offshore teams for the development of the applications
• Maintained sandbox environments and deployed components across different sandbox to production instances using Change Sets and Force.com migration tool.
• Used Sandbox for Testing and Migrated the code to the Deployment instance after testing using Change sets and Force.com Migration ANT Tool
• Involved in Unit Testing, for the customizations and developments done during the project.
• Reporting and prioritizing software bugs in conjunction with the Development & QA Managers.
• Involved in development and execution of test plans with the help of QA Team to fix the bugs.
• Participated in Scrum meetings as part of Iteration development process.

Environment: Saleforce.com platform, Apex, Visual Force, SOSL,SOQL, Data Loader, Workflow & Approvals, Process Builders, Sales cloud, Service Cloud, Marketing Cloud, Communities, Data Migration, Security Controls, Data Loader, Web Services, REST, Apttus CPQ, ANT Tool, Jitter bit, HTML,CSS, Bootstrap, JavaScript, JQuery, Agile methodology.

Sr. Salesforce Developer

Confidential, New York, NY

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation and provided estimates to the client.
• Extensive experience in creating Web-to-Case, Email-to-Case, Case Escalation Rules, Assignment Rules.
• Created different Workflow Rules and Approvals for various Support processes.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Configured and Customized Sales Cloud, Service Cloud, Collaboration (Chatter) and Communities clouds.
• Setting up Service Cloud Console, Cases(Web to case, email to case), Solutions, Case Assignment.
• Implemented new customer support solution using Salesforce.com Service Cloud. Maintained and improved existing Sales Force implementation.
• Created Customer portal community, developed Visualforce pages as per the business requirements and configured the portals.
• Worked on Styling the Customer Community pages by redesigning the login page using Site Templates, Custom Visualforce Pages, CSS and JQuery UI.
• Designed, developed and deployed Apex Classes, Visual Force Pages, Components, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Developed and scheduled various Batch Apex classes using Apex Schedulable classes on hourly basis.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Extensive experience in Salesforce.com setup, configuration, customization, Administration, Data Migration and Integration tools like Apex Data Loader.
• Worked with SOQL & SOSL queries to store and download the data from Salesforce.com platform database.
• Integrated Salesforce with external application to call the Salesforce API through Apex callouts.
• Developed custom SOAP Web Services in Salesforce and published for External applications consuming.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Co-ordinate with the offshore team and assign the tasks.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Extensively involved in APEX Unit Testing (UT) using Test Methods by using Force.Com utilities and was involved in the Integration Testing.
• Implemented mass data loads and pre-deployment testing.
• Coordinated with the testing team in preparation and validation of Test Plan, Test Specification and Test Scripts.
• Tested the entire system according to the Test Cases using JUnit.
• Developed Test cases for Unit Testing, and was involved in the Integration Testing
• Participated in Daily Standup and demos with the client as part of Agile methodology.

Environment: Salesforce.com platform, Apex, SOSL,SOQL, Visual Force (Pages, Component & Controllers), Data Loader, Sandbox, Eclipse IDE, SFDC Customer Portal, workbench, chatter, Web Services, SOAP, Sales Cloud, Service cloud, Reports, Custom Settings, Workflows and Approvals.

Salesforce Developer

Confidential, Phoenix, AZ

Responsibilities:

• Deliver continuing support in the areas of SFDC configuration, administration, Customization, reporting, data migration, solution design and project co-ordination.
• Managed the Salesforce.com CRM application and Worked on maintaining the functional areas of data management, accounts, contacts, campaigns, and opportunities.
• Maintain and create workflow rules, validation rules, formula fields, escalation rules, auto-assignment rules.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Created and maintained User Roles, Profiles, System Level Security & Application Level Security.
• Worked on Sharing Rules based on Role Hierarchies and created manual sharing for accessing records. Worked on different things like Components, Custom Settings, Sites and Static Resources, Debug logs and System Log.
• Developed Visual force Pages to customize the view and functionality of the Knowledge Articles that were required by the Organization.
• Developed Apex classes on Force.com platform to customize application according to functional needs.
• Developed various Apex classes, Controller classes and apex triggers for various functional needs in the Application.
• Created and managed complex workflow rules, data validation, and system triggers.
• Supported, enhanced and developed solutions on the Force.com platform, utilizing the Force.com API, APEX, Visualforce and integrating apex applications.
• Responsible for all the Data Migrations using Data Loader for all projects in CSV files.
• Used SOQL and SOSL conceding the governor limits to achieve the required result.
• Implemented and Consumed Knowledge Base Dashboards & Reports App Exchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Worked in developing and consuming REST web services Using XML formats and AJAX Calls in service oriented architecture.
• Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments.
• Created ANT Scripts for the migration from sandbox to Production Environment.
• Involved in Unit Testing, for the customizations and developments done during the project.

Environment: Saleforce.com platform, SOSL, SOQL, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Web Services, REST.

Salesforce Developer

Confidential, Kansas City, MO

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Involved in administration, configuring, maintaining Salesforce.com, Application user profiles, roles, Permissions, generating security tokens, validation Rule, upgrade installation.
• Customized tabs for among different business user's groups and business centers.
• Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system.
• Developed various Custom Reports and deployed them for different business user levels.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
• Demonstrated ability to effectively work in team environment with varying skill set levels.
• Designed and built custom applications using Force.com and Visualforce.com
• Provided ongoing Salesforce.com maintenance and administration services, Including custom objects and workflows.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

Environment: Salesforce, Sales Cloud, Apex Language, Salesforce.com Custom Objects, Visual Force Pages, Component & Controllers), Page Layouts, Force.com IDE, HTML, Workbench, CSS, Java Script, Workflows, Reports, Eclipse.

JAVA Developer

Confidential

Responsibilities:

• Gathered and analyzed the requirements and converted them into User Requirement Specifications and Functional Requirement Specifications.
• Involved in Full Software Development Life Cycle (SDLC). Used Waterfall Methodology to develop the entire application.
• Designed and implemented the User Interface using HTML, CSS, JavaScript, JQuery and SQL Server.
• Developed Interfaces using JSP based on the Users, Roles and Permissions. Screen options were displayed on User permissions. This was coded using Custom Tags in JSP using Tag Libraries.
• Created Web services using Advanced J2EE technologies to communicate with external systems.
• Designed and developed database in Oracle.
• Worked in all the modules of the application, which involved front-end presentation logic developed using JavaScript.
• Developed CSS style sheets to give gradient effects. Developed page layouts, navigation and icons. Applied industry best practices and standards when project requirements were lagging.
• Implemented login page using HTML, CSS, JQuery, AJAX and JSON.
• Used JQuery Plugins auto complete, validation, drag and drop and more exceptionally.
• Used Twitter Bootstrap, SASS and other front end frameworks to develop User Interface with responsive design.
• Involved in developing various generic JavaScript functions used for validations.
• Produced content pages with CSS layout and style markup presentations and also used JavaScript methods and properties.
• Used XML for developing a dynamic and flexible system for handling data.
• Packaged and deployed the entire application code to an integration testing environment for all the releases and Involved in Continuous integration (CI).
• Developed different SOAP services and Web Services using SOAP.
• Developed automated scripts for Automated Regression Testing using Selenium RC.
• Exported HTML Test case to Test Suite and then run on other browsers using Selenium RC.
• Involved in defining test automation strategy and test scenarios, created automated test cases, test plans and executed tests using Selenium IDE.
• Configured Selenium Testing, Maven tool and created selenium automation scripts in java using testing prior to agile release.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Developed different SOAP services and Web Services using XSD, WSDL and SOAP.
• Debugged the application using Firebug to traverse the documents and DOM Functions using Firefox IE Developer Tool bar for IE.
• Worked closely with QA team and fixed QA bugs as well as production issues.
• Worked on cross browser compatibility issues and fix the bugs pertaining to various browsers
• Focused on Test Driven Development (TDD) thereby creating detailed JUnit tests for every single piece of functionality before actually writing the functionality.

Environment: JSP, Servlets, Struts, Hibernate, HTML, CSS, JavaScript, JQuery, AJAX, JSON,SOAP, JUnit, XML, SASS, DOM, SQL Server, WebLogic 10.3.1(Oracle App server), Apache Axis 2.x, Web Services, Eclipse.