PROFESSIONAL SUMMARY:

• Around 8+ Years of IT Experience in Design, Development, Testing and Administration spanning all facets of package software and SaaS application implementation.
• Over 5 years of experience in Salesforce.com CRM space that includes Administration, Development, Configuration, Implementation, CPQ consultant and Support experience.
• Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC),
• Worked on all phases of the project Business requirements, development, testing, Production support. 3 years of experience in Agile/SCRUM development environment.
• Certified Salesforce.com Administrator #201, Salesforce.com Developer #401.
• Expertise in Administrative tasks like creating profiles , defining Roles , Assigning users, setting permissions, Page Layouts, Price Book, Email services , Approval processes, workflow rules , sharing rules and actions, generating Reports and Dashboards , Lead and case assignment rules and Accounts, Contacts, batch process, Permission sets, sharing rules and opportunities.
• Hands on experience with solutions implementation, complex customizations, configuring features available on Sales cloud , Sales cloud , Marketing cloud and commerce cloud .
• Experience in Wave Analytics, APTTUS CPQ, Stay - in-front CRM platforms.
• Worked on customization of visualforce to have lightning experience for desktop and mobile applications. Proficient in creating the Lightning component Tabs.
• Experience in rollout of saleforce1 for mobile and customized visualforce pages.
• Good experience with salesforce out of the box Data model and modeling in salesforce by creating Custom Objects, Formula Fields, Rollup Summary Fields, Field dependencies, creating new relationships using Lookup, Master-Detail and Junction Objects.
• Customizing of Visualforce pages with Visualforce components, Custom, Extension controllers and developed dynamic components.
• Experience with Pardot marketing automation.
• Experienced with Continuous integration to build tools like Jenkins .
• Proficient with OOPS concepts and development of web based applications using Java technologies HTML, CSS, XML, AJAX, Jquery, JavaScript, Angular JS, JSON and J2EE.
• Strong salesforce development experience with Apex Classes, Apex triggers, Batch Apex, Schedule Classes, and integrating with external source by developing GOOGLE API, SOAP API, RESTful Web Services and Force.com API.
• Strong experience with source control tools GitHub, SVN and managed, built code from repository.
• Ability to build apps on Heroku and experience using Heroku connect.
• Experienced in working with Salesforce communities to replace customer portals.
• Working knowledge of ETL Tools on Apex Dataloader, MuleSoft, Informatica on Cloud.
• Good Knowledge of DevOps and familiar with operating systems running on linux/Unix Platforms.
• Customized solution using Apex Classes and ensured on getting maximum test coverage. Experience in writing, tuning of SOQL, SOSL, SAQL queries and SIEBEL CRM.
• Sound knowledge on Junit, TestNG framework, Unit testing, Maven and Ant.
• Strong knowledge on enhancement of QA Processes and mainframe Applications.
• Hands on development expertise for projects, enhancements and bug-fixes.
• Energetic and proven ability to work in both independent, team environments and manage customer expectations on individual assignments.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Triggers, Apex Classes, Visual Force Pages, Apex Web Services, Force.com Eclipse IDE Plug-in, Workflow &Approvals, Dashboards, SOQL, SOSL, Reports, Wave Analytic& Snapshots, Custom Objects, APTTUS CPQ, VEEVA.

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector.

Languages: Apex, C, C++, Java, C#

Web Technologies: HTML5, JSON, CSS, XML, SOAP, Java Script, REST, WSDL, AMP script, AJAX, PHP, JENKINS, Github.

Platforms: UNIX/Linux, Windows NT / 2000 / XP Pro / Vista / 2003 / 2008 Office Tools Microsoft Project, MS Visual Source Safe, MS Visio, MS Office IDE and Editors Eclipse, SQL Server, RDBMS and MYSQL.

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Sr. Salesforce Admin Developer

Responsibilities:

• Experience in working with Agile software development lifecycle.
• Expertise in creating custom objects, fields, Validation Rules, formula fields, Permission sets, sharing rules and various relationship of business object.
• Customize Reports and Dashboards, Lead and case assignment rules.
• Expertise in creating Page Layouts, Email services, Approval processes, workflow alerts.
• Develops custom applications using Salesforce.com APEX and Visualforce pages.
• Developed Apex Classes , and Apex Triggers , Apex Schedule, Batch Apex , Apex Web services for various functional needs in the application Classes and ensure on getting maximum Test Coverage, maintained around 85 percent for the code.
• Provide and develop optimized solution according to salesforce best practices.
• Experience in Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Hands on experience in building new apps with the Lightning App Builder.
• Experience in salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dash board. Used libraries like SLDS and leaflet in Lightning components. Developed app using Salesforce1 & ensures integrity of data.
• Worked on Heroku connect to build apps. Used Heroku processes for deploying.
• Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations. deployed the Service Cloud with various custom built Page layouts, Custom tabs, Custom Apps, to suit to the needs of the application. Worked on commerce cloud to personalize customer services.
• Implemented Sales Cloud, Created Groups, deal provisioning and marketing teams.
• Developed commission payments for partners using workflows and Triggers.
• Maintained data storage space in Veeva to uphold system integrity and performance.
• Acted as a Veeva SME and liaison between the sales and marketing informatics group and business customer to review, de- sign, and fulfill requirements during enhancement release periods and reported updates at weekly PMO meetings.
• Handle Data loading using various Data loading tools. Updated with new salesforce features, functionality providing recommendations for process improvements, integrated with Informatica Power center.
• Experienced with developing Custom Components, Custom Controllers, Controller Extensions and Import Wizard in Salesforce.com and Salesforce Lightening .
• Experience with management security solutions for mobile security and cloud security.
• Developed training for the User Communities and resolved issues with the applications.
• Developed custom partner Community portal using Force.com sites, Visualforce pages, CSS, JavaScript and JQUERY, provided solutions and support using Single sign on (SSO) and SAML 2.0.
• Used Community cloud to build deeper relationship with customers to provide better service and assist them through online. Used Salesforce communities to customize login and self-registration pages & created Custom Visualforce pages for Authenticate Users.
• Imported several millions of records to certain objects leveraging the BULK API functionality of Salesforce using Informatica Cloud data wizard.
• Developed various web services such as REST API for integrating with middleware software to import the data to Salesforce, used JSON format.
• Experience in writing and tuning SOQL , SOSL, SAQL queries.
• Proficient in using Metadata migration tools like Eclipse IDE and Apex Data Loader.
• Hands on experience on Marketing Cloud ( Exact Target) includes creating emails to Leads, reports and campaigns, tracking results, managing subscriber data. Used Amp scripting.
• Used automation tools that allow automating campaigns. Knowledge on testing frameworks, Unit testing and fixed UAT and production defects, strong knowledge on selenium, TDD framework.

Environment: SaleForce.com platform, iRep, Vault, Force.com API, Selenium tool, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, Visual Force, Salesforce.com Data Loader, Security Controls, Marketing Cloud,, HTML, XML,CSS, Java Script, Sandbox, Eclipse IDE Plug-in, Dashboards and Data Migration, Github.

Confidential, Devens, MA

Salesforce Admin & Developer

Responsibilities:

• Experience in handling different phases of the project life cycle including gathering requirements, Analysis , Design , development, deployment and maintenance.
• Actively associated in gathering requirements for building Standard and Custom objects, Page layouts and various Record types specific to the business processes.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration systems.
• Expertise in Apttus CPQ and Integration with SharePoint, ETL and Informatica.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer. Implemented SFDC best-practices comprising configuration, reporting, system management, data management and integrating tools.
• Created workflow rules, defined related tasks, email alerts, and field updates.
• Developed training for the User Communities and resolved issues with the applications.
• Manage pardot partner/client relationships, sales team, external and internal topic experts in direction, coordination and establishment of Pardot B2B webinar series.
• Worked on Sales cloud with Accounts, Contacts, Cases and Solutions to generate towards developing business. Expertise in Service Cloud console with CTI adapters and Mobile App Integrations. optimized Email marketing campaign utilizing Salesforce Marketing Cloud(Exact Target).
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Built the SFDC Production org involving various pre and post deployment activities.
• Created various PDF documents for opportunity management using Congo Composer(AppExchange). Worked on Wave Analytics.
• Created a SAML identity provider and gather information about how they will connect to salesforce, configuring SAML settings for Single Sign-on(SSO).
• Maintained security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, Field level security, list view rights.
• Implemented SDFC Sales Cloud, Service Cloud, Campaign cloud, Web Service, Created Group, field services, Deal Rooms provisioning and marketing teams.
• Hands on experience in developing using Ant, Eclipse and working with Continuous integration and build tools like Jenkins and Version control tools like GitHub .
• Expertise in design and development of multi-tiered web based applications using technologies like HTML, DHTML, CSS, JavaScript and JQUERY.
• Created Wave applications by generating various Data Sets, Data Flows and working with JSON files and using SAQL.
• Created workflow rules to send auto response emails, email alerts, field updates user setup and forecasting. Experience in APEX Coding such as Apex Classes, Apex Triggers.
• Responsible for designing system, Unit test cases and Production issues.

Environment: SaleForce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, Visual Force, Salesforce.com Data Loader, Security Controls, CPQ cloud/Bigmachines, HTML, XML,CSS, Java Script, Sandbox, Eclipse IDE Plug-in, Lightning, Dashboards, Analytical Snapshot and Data Migration, Github.

Confidential, Maryland

Salesforce Developer

Responsibilities:

• Performed the role of Salesforce.com Developer and Administrator in the organization.
• Worked closely with business partners to realize the capabilities of salesforce.com CRM.
• Worked with Visualforce Pages, Custom Controllers, Extensions, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created Workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Configured Service Cloud features and done service automated.
• Migrated from partner portal to Partner Communities.
• Built Custom GUI using Visualforce page and jQuery.
• Used Sales force web services like REST API, SOAP API, Java, XML and partner WSDL.
• Worked on customizable layouts, Analytics snapshots, and Auto-suggested solutions.
• Used the sandbox for testing and migrated the code to deploy instance after testing.
• Worked on Unit testing, for customizations and developments done during the project.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce. Used Sforce.one for managing navigation and built custom Visual Force components with J Query Mobile and AngularJS.

Environment: Apex Web Services, XML/XSD/WSDL, APEX Triggers, APEX Classes, Custom Pages, Custom Components, JavaScript, JSON, Custom Objects, HTML, CSS, Java Script, JqueryUI, JQuery Mobile, Salesforce Mobile packs, Firebug, Salesforce1, Workbench .

Confidential, Boston, MA

Salesforce Administrator/Analyst

Responsibilities:

• Used the Model View Controller (MVC) architecture to decouple the business logic data.
• Led corporate-wide implementation of Salesforce.com (SFDC) customer relationship management. Co-ordinate business process review meetings with multiple teams to establish standardized workflow processes.
• Handled day-to-day administration, maintenance and support of Salesforce for 50 users. Created queues, public groups and email templates.
• Designed custom objects, tabs, records within SFDC to support workflow processes.
• Implemented SFDC web-to-lead functionality into the corporate site and established 30 plus auto-assignment rules for routing to the appropriate internal party.
• Analyzed and imported thousands of account and contact records, prior to using the SFDC import wizard, to ensure accuracy of data for end users within the application.
• Developed and maintained analytical reports, dashboards for management review.
• Developed custom portal for customer using Apex and visual force pages.

Environment: Salesforce.com, Apex, Visual Force, Force.com IDE, Dashboards, Reports, Workflows, Sandbox, Data Loader, JavaScript, CSS, HTML, XML, AJAX, Eclipse plug-in for Force.com IDE, Demand tool, Java, J2EE, Web services, SQL Developer, SQL, Windows XP.

Confidential, Hartford, CT

Java Developer

Responsibilities:

• Developed java classes for posting and processing mails using EJB and Java Mail API.
• Written low-level design for features Document Creation, Container Creation and Document Relocation.
• Handled assignments in developing UI pages using JSP, Html, DHtml, CSS and JavaScript technologies for modules in BDMS.
• Involved in understanding business requirements and functionality of Cost management
• Developed presentation layer using HTML, CSS, JSP and JavaScript.
• Application developed in MVC architecture using Struts, JSP, Ajax, HTML, Java Script, CSS, JMS and Hibernate. Used Bugzilla as a workflow automation tool.2
• Involved in implementing Value Object Pattern, MVC & Singleton Pattern.
• Updated the required data in the DB2 database to save and update the database using hibernate, corresponding to actions performed in the struts class.
• Added multithreading for distributed applications.
• Deployment of the application in the Web Logic Application server.
• Integrated Struts frame work with ORM implementation, Hibernate for data accessing.
• Performed version control management using CVS.

Environment: SaleForce.com platform, Force.com Sites, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, CSS, Workflow & Approvals, Veeva CRM, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential

JAVA Developer

Responsibilities:

• Worked directly with user groups in analyzing and specifying business requirements for the design and development of project.
• Interact with business managers to transform requirements into technical solutions.
• Involved in various SDLC phases like Design, Development and Testing.
• Implemented the MVC architecture using Struts framework.
• User Interface has been developed using JSP, JavaScript, Angular JS.
• Proficient in doing Object Oriented Design using UML-Rational Rose.
• Developed web pages using Servlets and XML for various modules.
• Developed JSP and Java Helper classes for In-patient and out-patient Information.
• Used Oracle as the backend database.
• Written PL/SQL Packages, Stored procedures, Views and Functions at the Oracle database.
• Designed application with UML (Unified Modeling Language).
• Created user-friendly GUI interface and Web pages using HTML.
• Performed Unit Testing of all Modules.

Environment: Servlet/JSP, JavaScript, UNIX, AJAX, Web services SOAP over HTTP, XML, HTML, PHP, Oracle 11g.