PROFESSIONAL SUMMARY:

• Having 8+ Years of professional experience in IT with around 7 years in Salesforce.com CRM Platform as a developer and administrator.
• Configured, Implemented, administrated and maintained the salesforce.com platform.
• Widespread experience in performing the administrative and development related tasks.
• Analysed Sales, Marketing, Customer Service and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Good Experience in SOAP based Web services.
• Proficient in writing complex SOQL, SOSL queries, using collections and following best practices to avoid hitting governor limits while coding.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those.
• Possess good knowledge in Unit Testing, Test coverage, Code Review.
• Excellent work experience in designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, Sales Invoices, Customer Ledger, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, Apex Classes, Controllers.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and visualforce pages.
• Extensive experience in lead, case management, web - to-lead, Web-to-case, Email-to-case.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Proficient in creating the Lightning component Tabs and Visualforce Tabs.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events. 
• Customized existing Visualforce to align with Salesforce new Lightning UI experience.
• Hands on experience in using the Aura framework and Salesforce lightning Design System (SLDS). 
• Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Management of the test strategy as the QA for both planning and content to ensure the program needs are fully tested prior to a production release, to minimize risk and impact to the business. 
• Strong knowledge on Administration setup, Apex, Visualforce and experience with different SFDC development tools like Force.com Eclipse IDE and integration tools like Apex Data Loader.
• Extensive experience using declarative features like validation rules, workflows, Approval processes, Escalation Rules, AppExchange sharing rules automation for satisfying complex business process.
• Experience in all phases of Software Development Life Cycle, quality management systems and working in Agile work environment.
• Pervasive knowledge in designing of Pick list, Workflow Alerts and Actions, Validation Rules, Approval Processes, Record Types, and Email generation according to application requirements.
• Having Administration experience on CRM, applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
• Experience in Sales cloud, Service cloud, Partner portal and Customer portal.
• Experience in developing client-specific solutions on force.com platform using Apex classes and Triggers, Visualforce, Force.com IDE, SOQL, SOSL
• Experience in web technologies like HTML, XML, JSP, JavaScript, SOAP Web services, and WSDL.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.
• Ability to write quality, high performance code using the programming language(s).
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Classes, Triggers, SOQL, SOSL, Visualforce (Pages, Components and Controllers), Apex Data Loader, S-Controls, Apex Web Services, AJAX, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Too(ANT)

Programming Languages: Java, Apex, .Net, SQL, C, C#

Web Technologies: XML, HTML, CSS, JavaScript, SOAP, REST, WSDL

Operating Systems: MS Windows, UNIX, LINUX.

Methodologies: Agile, Scrum, SDLC, Waterfall.

Tools: Eclipse, SQL Enterprise Manager, SQL Query Analyzer, JIRA, ALM, SharePoint, Postman.

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Sr. Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard/custom objects of SalesForce.com.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. 
• Developed and customized user interface in salesforce.com using Visual force, Apex Controllers and Force.com IDE. 
• Actively participated in business/technical grooming session with the business users/analysts, prepared technical stories for the development, technical design document and POC’s for the business users.
• Involved in design, development of changing the existing Case structure and designing the completely new structure as part of redesign.
• Worked extensively on Case management with respect to students and users. Worked on Case Assignment Rules to direct the case to appropriate Users, Queues based on the active/inactive users.
• Worked on design and building core framework for enhance case management features.
• Implemented event based integration from middleware for case creation and assignment in salesforce for Academic, Finance and Enrolment users.
• Involved in integrating salesforce with external master data using SOAP & REST API and integrated web services by generating WSDL files to extract data from external systems to display in force.com. 
• Planned, developed and executed the cutover tasks and onboarding more users into the newly redesigned system.
• Taken care of the duties like explaining the architecture, business needs, code review but not limited to as the onsite/offshore coordinator.
• Experience in Pre-Deployment, Deployment and Post-Deployment activities in Production.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects. , Developed workflows, custom settings and other inbuilt functionality. Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic. 
• Integrations, outbound notifications with other systems on different platform like ETL, Genesis, and Java.
• Adhered to Agile process while not compromising with standards and quality of work by providing quick turnaround time for any production issues.
• Experience in Data Migration using Import Wizard, Workbench and other integration tools like Apex Data Loader. 
• Developed complex triggers on various standard and custom objects for performing logic in before/after insert, Update.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com SObjects. Used it to read, extract, and load data from comma-separated values (CSV) files. 
• Experienced on validating the data using different rules and techniques.(Validation Rules) 
• Worked on migrating Meta data from one Sandbox to another sandbox by using Change Sets and ANT.
• Developed Unit test class for Apex class and worked for improving code coverage. 
• Provide training and support to users on how to login, access and effectively use the System. 

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Service Cloud, Postman, HTML, JSON, Java Script, ANT migration tool.

Confidential, Minneapolis, MN

Salesforce Developer/ Administrator

Responsibilities:

• Worked on translating and documentation of business requirements into functional requirements.
• Involved in Solution Packages of the Integration by interacting with team members and splitting out with many possible solutions for use cases.
• Designed and developed User Interfaces for Salesforce users as per requirements.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created and deployed Custom Reports and Dashboards for sales orders, Sales Invoices, Customer Ledger etc.
• Created Visualforce pages that uses the lightning components.
• Integrated SFDC with Oracle Apps via fusion Middleware using SOAP based Integration both Standard and Custom Objects.
• Developed Custom Objects, Custom reports and configured the Analytical Snapshots to dump the data on a regular basis for the sales performance and lead generation statics.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Implemented the requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse.
• Developed Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Collaborated with scrum development teams on Release Management tasks to promote tested functionality from sandboxes into production environments. 
• Broad understanding of ERP markets, industry, and organization strategy.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Used SOQL to select the data from platform database.
• Validations using ASP.Net Validation controls Like Required Field validation and Compare validation Etc.
• Created Custom Buttons and links to mass update and mass delete the records and invoke Visualforce pages as per requirements.
• Worked with Salesforce.com technical support team on a regular basis to resolve issues.

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow & Approvals, Email Services, Reports, SAP, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Service Cloud, Sandbox, HTML, JSON, Java Script, ANT migration tool.

Confidential, Rockville, MD

Salesforce Administrator/ Developer

Responsibilities:

• Developed various Custom Objects, Tabs, Components, Visualforce Pages, and Controllers as a Salesforce consultant.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Provide training to end users, updated and modified Fields, Objects, Page Layouts
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed application in ASP.NET using C# in code behind Pages.
• Analyzed and evaluated complex business requirements and recommended solutions.
• Developed Application to asses JSON and XML from Restful web service from consumer side using JavaScript. 
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Worked and handled different issues related to Service Cloud
• Created custom controllers implementing complex code for retrieval from Salesforce to visualforce pages and financial solutions to their dealers & customers by deploying Salesforce computing module.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Involved in fallout analysis and fixing the issues.
• Created Custom dashboards displaying real time metrics including forecasts, revenue etc.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Imported data from Seibel CRM into Salesforce using Informatica Power Center as part of Data Migration.
• Aggregator, Lookup, Update Strategy, Stored Procedure, and Sequence generator, Joiner, Union and Normalizer.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
• Created and used Email templates in HTML and Visualforce.
• Extensive use of HTML to maintain uniformity in the Web pages.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, Informatica, HTML, ASP.NET, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Service Cloud, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in

Confidential, Columbus, OH

Salesforce Developer/ Administrator

Responsibilities:

• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Worked with Conga Mail Merge application from AppExchange.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, and other Standard Objects and customized Objects for additional fields, Layouts, record types and validation rules.
• Responsible for setting up login restrictions and resetting the user passwords.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Created Workflows and Approval processes and developed validation rules.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
• Created marketing campaign using exact target, monitor their run and reporting.
• Involved in minor corrections and enhancements to SFDC application required by business users from time to time.
• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Designed, and developed Apex classes, Apex Triggers for various functional needs in the application.
• Designed Visualforce pages with XML, HTML along with custom controllers and controller extensions.
• Designed custom components, used them in Visualforce pages along with AJAX for partial page refresh.
• Imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader.
• Used asynchronous Metadata API to manage setup and customization information.
• Customized several Workflows, validation rules, Triggers, Apex class.
• Deploy SFDC package from one organization to other organization.
• Wrote SOQL statements within custom controllers.
• Developed APEX class, Controller class and APEX Triggers from various functional needs in the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.
• Created Custom dashboards displaying real time metrics including forecasts, revenue etc.

Environment: Saleforce.com, Apex Language, Triggers, Visualforce, SOQL, Change Set, Data Loader, Force.com, Work Flows-approval, Custom objects, Custom tabs, Html, Web service, Sharing Rules.

Confidential, Brentwood, TN

Salesforce.com Consultant

Responsibilities:

• Worked on Salesforce.com Application Setup activities and customization to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Implemented Web-to-Lead and Web-to-Case automation.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Specially worked on Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce.com Applications.
• Implemented Field Level Security for sensitive data holder fields.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Created Queues, Public Groups and Email Templates.
• Worked on supporting tickets in the following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visualforce, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse.

Confidential

Salesforce Developer/ Administrator

Responsibilities:

• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Implemented Web-to-Lead and Web-to-Case automation. Maintained system interface diagrams and functional designs.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls.
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.
• Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects and to read, extract and load data from comma-separated values (CSV) files.
• Proactively discover the underlying business goal and needs.
• Provide solutions to problems clients face.
• Implemented Salesforce.com customizations and drove user acceptance testing (UAT).
• Collaborate with business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes.
• Resolved Salesforce.com usage problems.
• Conducted Training sessions for End users and testing team.
• Support change management for all applications in a Salesforce.com instance.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Web Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts, which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Used JDBC for communicating with the database.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Solid understanding in Object-Oriented analysis and design. Worked on various Design Patterns, UML and Enterprise Application Integration.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Asp.Net, Java, JSP, ANT, HTML, CSS, JavaScript, UML, XML, Oracle 9i, Linux.