SUMMARY:

• 10+ years of hands on experience in IT leader with excellent management, communication, individual contribution skills combined with broad experience of SDLC life cycle like Waterfall, Agile Methodologies.
• A solid business partner collaboration and able to effectively build and maintain relationships across the organization, understand business problems and work on craft logical solutions with Development team.
• End to End SDLC Project Implementation in Agile
• End to End SDLC Project Implementation in Waterfall
• Product Backlog Management
• Well verse with Request for Change (RFC) OR Change Request (CR) process

TECHNICAL SKILLS:

BPMN Tools: BPMN Standard, MS Visio, Rational Rose RRC, RTC, irises.

Testing Tools: HP QTP, HP QC, HP ALM, ATDD

Change Management Tool: MS TFS, JIRA, Rally

Database: MS SQL Server, Oracle 9i, PL/SQL, SQl Server 2008

CRM: Salesforce CRM, MS Dynamic CRM

Aviation Industry: Shares, Sabre, QIK Tools

Health Industry: TOPS, NICE, FACET, Member, Provider, Broker Healthcare Process

Agile Methodology: Daily Standup, Sprint Planning, Sprint Review, Sprint Retrospective, Backlog Grooming Session.

PROFESSIONAL EXPERIENCE:

Confidential

Team member

Responsibilities:

• Understand vision and goal of project to be implemented.
• Work with Business on understanding Client high level requirements.
• Create and maintain product backlog.
• Prioritize and sequence the Backlog according to Business value
• Assist with elaboration of Epic, Themes and Features into user stories that are granular enough to be achieved in a single sprint.
• Represent customer, interfaces and engage the customer.
• Participate in daily scrums, sprint planning, Sprint Reviews and Retrospective.

Product owner

Confidential

Responsibilities:

• Build, prune, and prioritize the backlog based on product and business priorities and dependencies with other development teams.
• Manage the requirements gathering process between external and internal stakeholders.
• Clearly articulate feature requirements through an agile development process.
• Be the main source for user story detail and priorities and validate that the stories meet acceptance criteria and completeness.
• Act as the key stakeholder in story definition assisting the team with clarification, estimates, story sequencing and team objectives for program increments.
• Lead user acceptance testing for all new features and be responsible for final approval for all new features before acceptance into production.
• Be a Subject Matter Expert while working with the agile team throughout the product development, testing, implementation phases to ensure feature integrity and quality.
• Develop and maintain strong & productive relationships with all development and business stakeholders in order to ensure timely and effective delivery of software features and defect resolution.
• Monitor ongoing performance of features and act as point of contact for any questions, concerns, or suggestions.
• Support internal teams with specific questions, training and guidance during product deployment and ongoing training.
• Prepare and participate in project release planning.
• Play a crucial part in the team retrospective helping drive improvements across the team.
• Manage communications and relationships with diverse stakeholders.
• Drive and develop the team demo.
• Negotiate with Scrum Master on sprint plan to balance desired delivery with team's recommendations for successful delivery.
• Ensure project and/or product documentation is created and updated as needed.
• Engage shared services and other teams, as necessary.

Confidential

BROKER

Responsibilities:

• In this project, there were upgrades required to the current functionality of the IVR constituent (Member, Provider, Broker, Employer, Community &State) application. Scope of my work included but not limited to work with Business to outline and define all the changes and based on Business requirements create technical specification document that outlines following:
• Current and Future process
• Scope of the project
• Technical/Functional and Non - Functional specifications
• Mapping data elements using SOAP UI Pro.
• Include Functional and Logical details for current and future web services in data mapping document.
• Service endpoints - Dev and Test environment.
• Test scenarios, test cases and UAT.
• It also included working with web service team and customer service team.
• Understanding current functional call flow of the In-Scope Constituent (Member, Provider, Broker, Employer, Community &State) IVR application.
• Working with cross application teams like Big Data Tactical team to verify that future web service will continue to provide all the data elements that are needed to continue support to current IVR application creating document to list out all the current data elements, functional and logic details related to them.
• Extensive use of SOAP UI PRO to understand the request and response for current and future web services.
• Worked with external teams on submitting Service request for the Integrating with External SOAP UI team. This effort is to support IVR functional web services.
• Extensive use of change management took like JIRA and Rally to create change request for other impacted teams so that my team and application can be in their timeline of deliverables.
• Worked collaboratively with Scrum team during Iteration planning for defining
• Functional requirements in form of user stories, Acceptance criteria (using Gherkin) in Ca Rally tool.
• Follow agile ceremonies like 3 Amigos, Fist of Five and Planning Poker to size user stories for specific sprint cycle.
• Usage of tools like Sensei for retrospective once the sprint ends.
• Primarily responsible for gathering Business requirement, documenting them and get signed off from business and other stakeholders.
• Primarily responsible for creating Technical specification document and get signed off from stakeholders prior to development phase.
• Worked actively with Development team during Development and Testing Phase.
• Worked actively to review Test Scenarios with QA team during Testing Phase in order to make sure that all the possible scenarios are tested.
• Put together Reverse traceability matrix to ensure that all scenarios have been covered in user stories and test cases
• Primarily responsible for scheduling UAT kickoff and daily status call with Business.
• Work with business during UAT Phase to ensure that all defects if any logged, resolved tested and are working as expected.
• Getting Business sign off on the UAT, communicate the same to Internal and External team so that the application can be rolled over to production environment.

SYSTEM CONSULTANT

Confidential

Responsibilities:

• Worked as liaison between all business stakeholders and all other application teams who need to create new services to support new functionality.
• Primarily responsible for all communications with Business team and the Responsible for discovery phase.
• Worked in full life cycle of the project, that is from Gap analysis, requirement gathering, data mapping through working with Business folks during UAT phase.
• Facilitate daily stand up call with internal team to get work status.
• Represent IT Team during weekly meeting.
• Work on road blocks with Other Dependent application teams.
• Understand “as-is” back end web services, “to-be” web services and map it in order to point out deltas if any.
• Creating sequence diagrams to display “as-is” processes and “to-be” processes.
• Use of SOAP UI Pro to ensure how current web service request and responses are.
• Use of SOAP UI Pro to understand how future web services request and response are and what the operations are in future wsdl that should be used for future state.
• Worked with Enterprise and Application architect to narrow down data sources for future state.
• Ensure that all Firewall Access Request and Service Request required to support application are submitted and are approved.
• Worked with network and HP Network/gateway team to ensure that dedicated pool for current application are reassigned to once new code is rolled out in developing, test, stage and production environment.
• Responsible for Business requirement document and get signed off from business and other stakeholders.
• Responsible for Technical specification document and get signed off from stakeholders prior to development phase.
• Creating gap analysis for Voice User Interface (VUI) that is for Vendor who makes changes to support future state of IVR.
• Primarily response for working hand in hand with Development team during Development and Testing Phase.
• Primarily response for working hand in hand with QA team during Testing Phase.
• Create user stories for the technical specifications in Microsoft TFS.
• Put together Reverse traceability matrix to ensure that all scenarios have been covered in use cases and test cases
• Responsible for UAT kickoff and daily status call.
• Work with business and UAT testers during UAT Phase to ensure that all defects if any are logged and support them with any request.
• Schedule production release of the application.
• Work with Genesys team to reroute calls once application is pushed into Production.