SUMMARY:

• Having more than 9 years of experience as Salesforce Administrator with 7 years of experience on Confidential CRM.
• Possess comprehensive understanding on SFDC full life cycle with both Waterfall model and Agile Method.
• Confidential - Lightning, Administration, Configuration, Integration, Implementation and support experience.
• Experience in force.com customization including Apex, Visual force, Apex Triggers, validation rules, S-controls.
• Experience in Confidential integration, outbound messages and TIBCO tool.
• Skilled in customizing standard objects and develop Custom objects, Page-Layouts, and Record-types to distinguish between various requirements.
• Possess comprehensive understanding of CRM business processes like Camp Confidential n Management, Lead Management, Account Management, Opportunity & Quote Management, Case Management and Forecasting.
• Experience to develop insightful analysis and candid recommendations when faced with ambiguity.
• Experience in Socialization of re-engineered (TO BE) business process, workflow details, metrics reference with project team to get the buy-in.
• Experience of designing functional solution based on current/to be architecture guidelines mapping.
• Experience in demoing the system functionality for stakeholders, training team, support.
• Experience in preparing support training document and FAQs for handover to support.
• Extensive knowledge of Confidential implementation cycle in Sales, Marketing, Service and support modules.
• Good Understanding and Knowledge in designing Report, Dashboards, and Analytic Snapshots.
• Experience in implementing the Master-Detail, Look-up, Many-to-many and Hierarchical relationships and Automate the business Process using Workflow rules, Approval Process, Auto-Response Rules and Escalation Rules.
• Expertise in controlling the data access across the Application using Field-level security and Organization-wide Defaults, creating Profiles, Queues, setting up Role Hierarchy, Company profile and writing the Sharing Rules as per the Requirements.
• Experience in validating the data using Validation Rules, and Creating Debug logs for users.
• Having good Knowledge on Knowledge Management, Translation workbench, and Content Management.
• Successfully completed 32 hours training for Project Management Professional(PMP) from Project Management Institute(PMI) authorized training institute.
• Completed Diploma in Project Management from authorized training institute.
• Trained in Project Management tools like Micro Soft Project and Primavera.Li
• A very good team player with the ability to work independently, a competent, co-operative and result oriented IT consultant possessing excellent interpersonal, written and oral communicational skills.

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, California

Team Lead/Salesforce Administrator

Responsibilities:

• Design and Development of feasible solutions to the requirements of the application from the client.
• Managing the development team (both offshore & onshore).
• Documenting design specifications.
• Preparation of impact analysis document.
• Prioritizing & analyzing business requirements and Suggesting the timeline for completion of the request to the Business Team.
• Preparing Solution design document for the requirements.
• Implementing the requirement in SFDC by Configuration or Customization of Application.

Confidential, San Jose, California

Team Lead/Salesforce Administrator

Responsibilities:

• Managing the development team (both offshore & onshore).
• Perform Code Review.
• Gathering business requirement from different business operations teams worldwide.
• Prioritizing & analyzing business requirements and Suggesting the timeline for completion of the request to the Business Team.
• Preparing Solution design document for the requirements.
• Implementing the requirement in SFDC by Configuration or Customization of Application.

Confidential, San Francisco, California

Salesforce Administrator

Responsibilities:

• Gathering business requirement from different business operations teams worldwide as a process of Monthly & Quarterly Releases.
• Prioritizing & analyzing business requirements and Suggesting the timeline for completion of the request to the Business Team.
• Preparing Solution design document for the requirements.
• Implementing the requirement in SFDC by Configuration or Customization of Application.
• Modifying existing SFDC Case management, Case Standard layouts and Process to accommodate change requests.

Confidential, San Jose, California

Salesforce Administrator /Team Lead

Responsibilities:

• Working as a single point of contact from SFDC side. My responsibilities include implementing the requirement in SFDC by Configuration or Customization of Application.
• Worked as Single Point of Contact for Cisco’s Multiple Quote Release. This gave the account managers option to create Multiple Quote on Single Opportunity.
• Managing web services which handles the schema change and gives access of the Partner Data to Cisco Account managers.
• Created and Managed new web services under ‘Partner360 Program’. This gave 360 access of SFDC data to Cisco Partner.
• Worked as Level-2 support developer for all SFDC-Quoting production issues.
• Modifying existing SFDC Leads, Opportunity & Sales Management Process to accommodate change request.
• Handling all the data flow using SFDC Outbound messages, TIBCO integration, web service calls, XML parsing.

Confidential

Salesforce Administrator

Responsibilities:

• Gathering business requirement from different business operations teams worldwide as a process of Monthly Quick Wins.
• Prioritizing & Analyzing the Quick Wins and Suggesting the timeline for completion of the request to the Business Team.
• Preparing Solution design document for the requirements.
• Implementing the requirement in SFDC by Configuration or Customization of Application.
• Modifying existing SFDC Leads, Sales and Case Management Process to accommodate change request.
• Resolving Priority issues in SFDC Application for end users related to access of the application, visibility of records including Territory Alignment for records.
• Involved in Cisco’s Year End support plan to Reorder or Creation of New Territories in SFDC
• Supporting Over 15,000 Sales Users in SFDC Application.
• Weekly SFDC Data Backup.

Confidential

Salesforce Administrator

Responsibilities:

• Worked as enhancement team member and performed the roles Of Confidential Analyst/Admin in the Organization.
• Worked closely with Sales Team and Business Analysts and performed detailed analysis Of Business and Technical Requirements and Designed the solution
• Implemented Salesforce Sales Cloud for Partners.
• Responsible for Configuration and Implementation of SFDC Partner Portal Management for Cisco’s Partners Globally.
• Analyzed and Designed the Leads & Sales process for the Partners in Partner Portal.
• Involved in Designing of Sharing Architecture for the Partners in SFDC PRM Portal.
• Worked On various Confidential Standard Objects like Accounts, Contacts, Opportunities, Leads, Camp Confidential ns, Reports And Dashboards
• Designed, and Deployed the Custom Objects, Custom Tabs, Entity-Relationship Data Model, Validation Rules, Workflow Rules, Page Layouts, Components, and Visual Force Pages to suit to the needs of the application.
• Involved in Design and development of Workflow rules, and validation rules, Profiles, Custom Buttons, Custom links.
• Knowledge and Experience of working with SFDC Translation Workbench.
• Preparation of Training materials and providing Training to Support users.
• Defined Lookup and Master-Detail Relationships on the Objects and created Junction Objects to establish connectivity among Objects.
• Developed and configured various Reports and Report Folders for different User Profiles based on the need in the Organization.
• Deployment of the code from Sandbox to Production via change sets

Confidential

Senior Java Developer

Responsibilities:

• Gathering business requirements.
• Prioritizing & analyzing business requirements and Suggesting the timeline for completion of the request to the Business Team.
• Preparing Solution design document for the requirements.
• Implementing the requirement, creation of new Application.