PROFESSIONAL SUMMARY:

• Overall 8+ years of professional Experience in Information Technology which includes 5 years in Salesforce.com CRM and around 3+years on Java based Applications.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud, Chatter, Communities & AppExchange applications.
• Experience in Configuration, Customization, Deployment and Integration of SFDC.
• Worked on different orgs of salesforce from Sandbox to Production, we had Functional and E2E Sandbox’s where Functionality will be tested by QE team, and bugs will be assigned to the respective developers.
• Hands on experience in administrative tasks like creating Users and assigning Roles, Profiles, Permission sets and used Organization - Wide-Defaults in Security Controls to assign sharing rules for various kinds of Standard and Custom Objects.
• Experience in Salesforce.com configuration in creating the Custom Objects, several types of Custom fields, buttons, links, Record types, Page layouts, Validation Rules, Email Templates, Report Types, Workflow Rules, and Approval Process.
• Experience in establishing relationships based on business use cases using salesforce relationships Master-Detail, Lookup and Many-to-Many (Junction Object) between objects.
• Experience in creating Roll-Up summary and Formula fields, Validation rules, Workflows, Approvals, Data migration and Deployments for different Applications.
• Experience in Lead Management (Web-to-Lead, assignment, auto-response rules) and Case Management (assignment, escalation, auto-response rules and Email-to-Case).
• Experience working in service cloud, supporting cases, developed workflows and triggers for Automated case resolutions.
• Dealt with querying Force.com database using SOQL & SOSL queries and designed separate VF pages by writing queries in Apex classes which helped to write multiple queries.
• Experience in working with Salesforce developer toolkit (Apex, Visualforce, Force.com IDE, SOQL and Web services / Metadata API) and integrating third party systems.
• Development experience with creating Apex Classes, Apex Triggers, Batch Processes, Schedule Apex, Web services, HTML5, CSS style sheets, JavaScript and AJAX.
• Experience with Salesforce.com Web Services APIs - Force.com SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.
• Experience in migration from one sandbox to another sandbox or sandbox to production by using Change Sets, Force.com IDE tool, Force.com Migration tool kit.
• Expertise in working with development and migration tools like Force.com IDE, Force.com explorer, Eclipse IDE with Force.com plug-in, ANT migration tool, Apex Data Loader, jitter bit Data loader, Import Wizard and Excel Connector
• Extensive hands on experience working on Salesforce 1/Salesforce One.
• Experience in building complex business applications using Java, C# or C++.
• Experience on SSO/SAML integration.
• Hands on experience on Geo Coding for getting Latitude and Longitude of a given address by using REST API.
• Knowledge on Various Releases of Salesforce Editions.
• Actively participated in project team meetings and interacted effectively with peers, architects, project managers, Business Analysts, System Analysts, Quality Control and other technology teams.
• Highly motivated self-starter with Excellent Communication, Presentation and Problem-Solving Skills and committed to learning modern technologies.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.
• Clearly have the knowledge on Governor limits depending on the editions which we use.
• Excellent team player with excellent analytical skills and oral and written communication.
• Experience with coordinating Onsite Business team and transferring the same to offshore team

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, Component& Controllers), Standard objects, Workflow & Approvals, Apex Data Loader, App Exchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Aura Framework.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool. Jenkins.

Programming Languages: Java, Apex, C, C++, Aura, Visualforce

Web Technologies: HTML, CSS, AJAX, XML, JavaScript

Operating Systems: MS Windows, Linux.

Data Bases: MS SQL Server, DB2, PL/SQL

Methodologies: Agile, Scrum, Water Fall, SDLC

Other Tools: Toad, Informatic, Eclipse, SQL Enterprise Manager, SQL Query Analyzer, AQT, MS Visio, Power Designer, Putty and Edit Plus.

PROFESSIONAL EXPERIENCE:

Confidential, Mountain View, CA

Salesforce Developer

Responsibilities:

• Primary responsibilities included custom application development and integration in Sales cloud and Service Cloud.
• Designed and deployed Workflows, Validation rules, Approval Processes, Process Builder for automating business logic.
• On salesforce platform been working on different applications which are developed based on Visualforce pages and Aura.
• Working in Agile Methodology where the User Stories can be picked from and update to QE Team.
• Working on release of Pilot 2 for the Recruit application which is completely build by using Aura Framework, in which most of the custom objects are from tobase Managed Packages.
• The application initially on Workday, later Integrated with Salesforce according to the requirement by Client.
• Build the custom lightning components for the earlier release where involved in every 3 to 4 weeks of sprints.
• Involved in Sprint planning where interacted with the End users, Product Managers, Business Analyst which helped our team to get more understanding about the Functionality which intern helps easier in the Implementation side.
• Build Number of Lightning components which intern used again in a different Lightning Pages.
• Working in different environments like Source Tree version control, salesforce org is linked to Mavens mate and code has been written in Sublime which is easy to refresh metadata where most of the time developers will be working on same components.
• Been in the process of release of the application and handle production issues if we face.
• Lightning Framework is used to build the application Recruit which is ATS for Internal Usage of Client.
• I have been involved in standup meetings which will occur for on alternate days in a week which helps developers to know what they are working on or what they should be working on.
• Been worked in an environment where we can have meetings with the End Users and Product managers at any point in the Sprint weeks, which helps more to know overall applications.
• Earlier worked on Talent Profile application which was completely a customized app where each object was a custom and developed on basis of Visualforce pages and Apex classes.
• Working on Apex Triggers effectively in the applications to get the things automated for bulk operations.
• Worked on Security models and permission sets are implemented in the Apex classes for Talent Profile where most of the profiles cannot able to view others.
• Application was built in a secure way by using SSO logins through Vanity URL which helps Employees to get to land on their own profile page and a User account will be created for their first-time login automatically which was handled by the Process Builder by implementing Apex code in it.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• We use Jenkins for Deployment and if there are any failures had the capability to handle those.
• Created Process Builders and apex classes where used inside which helps to create a profile in the application who got recently promoted to higher role hierarchy.
• Involved in all the Pilot releases and continuing works on next releases and corrects the major bugs which was found on earlier releases.

Environment: Salesforce.com, Security Controls. Aura Components, Apex classes, VF pages, Triggers, Permission Sets, Jenkins, Sublime, Mavens Mate, GitHub, Jira, sandbox Dev, Functional. and E2E.

Confidential, Atlanta, GA

Salesforce Developer/ Admin

Responsibilities:

• Worked in designing the application architecture models and solution standards for a solution stack which includes: Lead management, CRM (Customer Relationship Management), CPQ (Configure, Price, and Quote), and CLM (Contract Lifecycle Management).
• Responsible for requirement gathering, project scoping and implementation for Financial Services, Sales, Service and Community Clouds.
• Got the basic knowledge on New UI which is Lightning and exposer to the application build on Aura Framework.
• Implemented Service Cloud, Call center, Chatter, and App Exchange applications.
• Worked with various Standard Objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Cases and Solutions. Enabled & Worked on Customer portal.
• Created Profiles and Permission sets to give them Security controls and shared settings.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation Rules, Workflow Rules, Approvals, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Created few Objects and custom fields in the application by using the Process Builder which makes admins work easier.
• Developed Visual force pages, Components, Standard Controllers and Custom Controllers for displaying documents in Content.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• To fetch the data from Salesforce created SOQL and SOSL queries and to display the data used VF pages by using the Apex classes wrote action to avoid the governor limits.
• Worked with Jitter bit tool to load data into salesforce. Worked with Jitter bit to develop process builder automation.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed the Application on Salesforce1 Platform which is for Major operating systems.
• Experience in using Data Mapper and Data Weave for transformations. Hands on experience using Mule connectors like HTTP, FILE, FTP, SFTP, Salesforce and Data Base connectors as a part of integration usage.
• Tracked the status of requirements throughout the project lifecycle, and redefining them as necessary Communicating changes, enhancements and modifications to project managers, sponsors and other stakeholders.
• Worked on Workflow rules and used Triggers where things don’t with workflows.
• Closely performed POCs on the lightening features and have hands on experience on process builder, custom settings, custom links, OData, Configuring External Objects in Salesforce.Com.
• Worked on integrating Salesforce with other 3rd party systems using CTI toolkit with the help of cloud integration toolkit.
• Created various Reports (mainly summary, matrix) and various kinds of Dashboards to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Imported excel based customer information records in to Accounts, Contacts and Cases using Data Loader, Import Wizard and Excel connector.
• Assisted client with staging and deploying email campaign with in Marketing Cloud.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• As a Salesforce Developer from Onsite, I used to write Test Cases, Check the Code Coverage, run the Force.com Security Scanner and direct the team to make necessary Changes.
• Deployed Apex using Force.com IDE, Change sets, Force.com Migration Tool and Web Services API (SOAP).
• Used custom tools like Apex data loader & Jitter Bit for the handling the data for insertion, update & deletion.
• Generated stubs in salesforce from the WSDL to invoke external system from salesforce, invoked using apex future callout.
• Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment and CTI Interfaces.
• Effectively worked on analytical, troubleshooting, and problem-solving capability.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.
• Provided the training to the internal business users to use the application and develop their own custom report.
• Excellent team player with excellent analytical skills and oral and written communication.

Environment: Salesforce.com, Sales and service cloud, Customer Portal, Apex Language, Visual Force (Pages, Component & Controllers), Triggers, SOQL, SOSL, Workflow Approvals, CSS Style sheets, Custom Objects, HTML, WSDL, Security Controls, Page Layouts, Sandbox data loading, Apex Data Loader Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP

Confidential, Charlotte, NC

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Customized tabs worked with various standard objects including Accounts, Contacts, Opportunities, Leads, Campaigns and Cases.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the applications.
• Participated in design of the mobile app working with various vendors.
• Created new pages for new portal design integration.
• Worked with Salesforce IDP team for Single-sign on implementation.
• Handled new Case management workflow.
• Extensively used the Apex Data Loader for data migration purpose.
• Created Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Solved lot of Patient related solution by using Service Cloud where interacted with present and past patients track record and send automatic emails for their regular inspection.
• Developed Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Deployed and configured Exact Target from AppExchange to manage marketing cloud campaign creation and management. Configured and managed Social media, Email Marketing.
• Created Test Classes for the Triggers and maximized the Test Coverage.
• Simplified triggers and existing code as part of refresh.
• Created Scrubbing steps and apex classes as part of sandbox refresh.
• Created and maintained high quality and scalable SFDC Visual Force pages, Apex classes & triggers, SOQL, and integrations.
• Architect various design integration with vendors for creating new REST apex classes making Salesforce as backend.
• Expert knowledge of MVC concepts, object oriented methodologies and approaches
• Created REST API for various REST inbound and outbound calls.
• Implemented communities with Single Sign-on.

Environment: Force.com Platform, Salesforce Enterprise Edition, Force.com Web Services API, SOQL/SOSL Queries, Eclipse, Force.com Eclipse Plug-in, HTML, Java Script, CSS and MVC design patterns.

Confidential, Santa Clara, CA

Salesforce Admin/ Developer

Responsibilities:

• Experience in working as Senior Salesforce Developer includes monitoring the team activities and experience in offshore - onsite model.
• Involved in Administration, Development and Deployment of Salesforce.com
• Worked on Apex Data Loader for doing various bulk activities.
• Worked on Configuration like creation Objects, Page Layouts, Record Types, Validation Rules, Workflows and Approval Process.
• Involved in creating Custom Settings.
• Responsible for writing Visual Force Pages for building the wizard.
• Involved in writing Apex Triggers.
• Worked on migrating meta data from one Sandbox to another sandbox by using Change Sets and Force.com
• Worked on Geo Coding for getting Latitude and Longitude of a given address by using REST API.
• Worked on Schedule Apex and Batch Apex.
• Involved in Salesforce1 mobile Administration.
• Worked on generating PDF Files by using AppExchange applications.
• Worked on Custom Settings, Field Sets.
• Developed Custom business logic using Apex (Classes, Triggers, Components, JavaScript's, CSS3, and HTML5), Visualforce Pages and Controller Classes for various functional needs.
• Implemented advanced search functionality by using VF pages.
• Worked on writing Test Classes for Triggers and Controller Classes.
• Worked on Dupe Blocker Application to restrict the duplicates.
• Involvement in SFDC release management including Sandbox management, change set tracking, and requirement collaboration with architecture & quality team.

Environment: Salesforce.com platform, Apex Data Loader, Apex Classes, Controllers, Apex Triggers, Visualforce, Workflow & Approvals, Custom Reports, Dashboards, REST API, Geocoding, AppExchange, Custom Settings, Field Sets, Schedule Apex, Batch Apex.

Confidential

Java Developer

Responsibilities:

• Developed the web layer of P&I using Struts. Used Validator framework of the Struts for client side and server side validation.
• Involved in the requirement analysis, design, and development of the project. Done with Client side validations using JavaScript.
• Designed frontend pages using JSP, templates, JavaScript, CSS, JQuery and JSON.
• Enhanced the FAS system using Struts and iBatis.
• Involved in developing Web Services using Apache CFX & integrated with action mappings.
• Developed Velocity templates for the various user interactive forms that triggers email to alias. Such forms largely reduced the amount of manual work involved and were highly appreciated.
• Worked on Automation tools like Jenkins for the continues Integration.
• Used Internalization, Localization's, tiles and tag libraries to accommodate for different locations.
• Used SAX Parser for parsing &JAXB for binding.
• Involved in writing services to write core logic for business processes.
• Involved in writing database queries, stored procedures, functions etc.
• Deployed EJB Components on WebLogic, Used JDBC API for interaction with Oracle DB.
• Involved in Transformations using XSLT to prepare HTML pages from XML files.

Environment: Java 1.6, J2EE (EJB, JSP/Servlets, JDBC, XML), My Eclipse, WebLogic, Struts, iBatis, JavaScript, JQuery, JSON, EJB, XML, XSD, XSLT, JAXB, JAXP, ANT, SV.

Confidential

Java Developer

Responsibilities:

• Developed web components using Servlets, JSPs, Tag libraries, XML, XSL, Tiles framework and Struts.
• Created SQL queries and Stored Procedures for CRUD operations on database.
• Used Eclipse as an IDE and Apache Tomcat as an Application Server.
• Worked with Struts front-end utilizing the Struts tiles framework and Struts Validation Framework to implement the GUI interface.
• Worked along with Operation team on ANT configuration to build the application like EAR, WAR, JAR files.
• Developed client request validations and processing using JavaScript.
• Involved in writing the Stateless Session Beans.
• Developed application code using Core Java and J2EE (Servlets, JSPs) in Eclipse tool.
• Used JNDI realms to authenticate users in a web application.
• Responsible for writing the automation tool in java for manipulating the dates.
• Used JSTL in struts based JSPs.
• Configured Jenkins for running automated Junit test cases as well as to perform deployment.
• Developed front-end form validations using JavaScript.
• Used VSS for version control management.
• Worked on XML conversions and validations. All java components are ported into WebLogic Application server running on Linux.

Environment: Java 1.5 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Eclipse, hibernate.