PROFESSIONAL SUMMARY:

• Over 8 years of IT experience in all phases of Software Development Life Cycle(SDLC), including requirement gathering, design, analysis, and development of applications using Force.com as Administrator and Developer.
• Experience in developing client specific solutions using SFDC technologies such as Apex (Classes, Controllers & Triggers) and Visualforce (Pages, Components& Controllers) in Retail, Health Care, Finance and CRM.
• Experience on implementing processes that dealt with Service cloud, Sales cloud including Service console, Case Feed, Customer Portal& Communities, Knowledge Base and Entitlements .
• Knowledge in Salesforce Shield security tool on critical objects to include Platform Encryption, Event Monitoring, and Field Audit Trail.
• Experienced integrating Salesforce  with third - party apps like MailChimp, Marketo, Mass Update and Edit etc. 
• Experience in optimizing APEX classes and APEX Triggers for avoiding the Governor limits.
• Experience in managing Full, Developer, Configuration-Only sandboxes.
• Customizing and Configuring in SFDC includes User Interfaces, Page Layouts, Tabs, Custom Fields, Custom Objects, Validation Rules, Triggers, etc.
• Hands on Experience with Workflow Rules, Tasks, Alerts, Validations, Reports and Dashboards, Visual Force, Page Layouts and Record types.
• Creating formulas, rollup summary fields, modifying record types for standard objects and custom objects.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Using third party tools such as Tableau for data analysis, reports, dashboards, stories.
• Worked with different tools such as Apex Data Loader, Import Wizard, Mass Delete, etc.
• Worked closely with integration team to analyze the legacy systems, determine what data is needed to be injected to salesforce.
• Through Knowledge on creating workflows, approval process, validation rules, sharing and security rules.
• Configuration for SSO Single Sign-On using authentications such as OAuth 2.0 and SAML2.0.
• Hands on experience working with HTML, XML, CSS, AngularJS, Bootstrap, JQUERY, and JavaScript.
• Experience is dealing with REST API utilizing the SOAP protocols based services.
• Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle SQL and PL/SQL.
• Good knowledge in creating test cases for 75% code coverage and deployment.
• Experience in working on Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Experience in Agile methodology and working with Scrum teams.
• Excellent Communication, inter-personal, analytical skills and strong ability to perform as a part of the team.

TECHNICAL SKILLS:

Salesforce.com: SOQL, SOSL, Apex Triggers, Workflows, Approvals, Validation rules, Custom Objects, Formulas, Email Templates, AppExchange, Apex Data Loader, Eclipse, Force IDE, Roles and Profiles, Data Migration, Web Service Integration, Sandbox Testing.

Web Technologies: Java Script, jQuery, Angular, HTML, CSS, PHP, XML and AJAX.

Database: Oracle 9i, 10g, 11g and 12c, MySQL, PostgreSQL

Programming languages: Apex, Visual Force, C, Java, J2EE, PL/SQL

Operating Systems: Linux and Windows.

Web Application Services: WAMP, LAMP.

PROFESSIONAL EXPERIENCE:

Confidential, IL

Salesforce.com Developer and Administrator

Responsibilities:

• Worked as enhancement developer  and team member, performed the roles of  Salesforce .com Developer  and Administrator  in the organization.
• Involved in requirements gathering, designing and implementing appropriate solutions in Force.
• Implemented Assignment Rules, Escalation Rules and Auto Response Rules.
• Implemented Web service calls using REST and SOAP that provide Global information support such as Customer and Account management.
• Worked on salesforce communities to interlink sales team directly with channel partners.
• Designed and deployed custom websites for communities and, also integrated mobiles to the web through the help of sites.com. 
• Designed various WebPages in Visual Force for internal users to select a variety of services offered by the org and integrated them with the fulfillment team. 
• Analyzed Visualforce pages and improved work in both classic and Lightning mode.
• Used Lightning for developing menu items, field objects and components in Salesforce1 mobile.  
• Authored Lightning components, controllers, handlers and used them in various phases of application.
• Mapped fields from the legacy system database to the Salesforce object design to migrate the data to Salesforce using Data Loader application. Performed various steps before migrating the data to Salesforce such as Cleaning up the data, Normalizing the data, finding the duplicates and merging the information.
• Worked on Angular Bootstrap for templates designing and to create mockup data.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Knowledge on Identity Access Management solutions involved with Single Sign-On Implementation using CA Siteminder
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic. 
• Wrote Test methods with overall code Coverage of 80 - 100%.
• SOSL and SOQL for data manipulation based on the needs of the application requirement.
• Assisted in production support in various aspects.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Components and Controllers), Data Loader, HTML, JavaScript, workflow & Approvals, Reports and Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data Loading, Eclipse IDE Plug-in.

Confidential, CA

Salesforce Administrator/ Developer

Responsibilities:

• Worked closely with business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of  Salesforce .com (SFDC).
• Implemented and developed Custom Objects, Page Layouts, Custom Tabs and components to suit to the needs of the application.
• Worked on service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Designed and developed a Sales cloud application for Sales team to track prospective leads.
• Implemented Inside sales telephonic plug-in application implementation.
• Used Jitterbit to automate the import/export of data between flat files, databases, and Salesforce / force.com.
• Involved in architectural discussions around real time synchronization of SharePoint Document libraries with  Salesforce  content Libraries.
• Created and used Email templates in HTML and Visualforce.
• Designed, and developed Apex Classes, Controllers, extensions and Apex Triggers for various functional needs in the application.
• Utilized SOQL and SOSL to query and search for business data. 
• Implemented  Marketing cloud from scratch and successfully implemented Sales Cloud  with Marketing Cloud
• Created Data Extensions, List to load data into Salesforce Marketing Cloud . 
• Integrated Salesforce with Marketo Tool to make Marketing process easy to access Leads and opportunities . 
• Involved in writing DAO classes, taking queries off written in the VisualForce pages and analysis of governor limits.
• Worked on implementing angular plug-in such as Toastr, Sticky Header, Angular Scroll for error message handling on Apex application.
• Responsible for setting up web service integrations like SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Managed users, Hierarchy Roles and Profiles related security.
• Implemented Field-level security, Profiles and Audit Trail Setup to ensure that protected data is only Shared when authorized in accordance with the regulations.
• Implemented Approval Process to ensure proper authorization and follow business rules.
• Created Test Cases meeting the standards of Salesforce.
• Used analytics snapshots to track the progress of chatter activities.

Environment: Salesforce.com CRM Application platform, Apex language, Custom Objects, Tabs, Page layouts, Workflows, Approval Process, Email, Marketo, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production Environment.

Confidential, OH

Salesforce.com Developer

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Integrated Salesforce with Java middleware. Using this concept built an integration program Java in the existing CRM infrastructure to fetch Order Invoice and Commission Details and display them on Opportunity Page.
• Implemented customized functionality using Apex class, Visual Force Pages and JSONs to connect an external system and get information in Salesforce system.
• Implemented Single Sign-On(SSO) in multiple salesforce instances using OAuth 2.0 and SAML 2.0.
• Built REST Services to connect SOAP based Services.
• Developed various reports and report folders for different user profiles based on the need in organization.
• Involved in querying salesforce tables using SOQL and SOSL using Force.com Explorer.
• Customized page layouts for opportunity, Contacts and Accounts depending upon user roles and groups.
• Salesforce automation for Sales Lead management, Opportunity Management, Account and Contact management, Data Quality management, Approvals and Workflows.
• Used Data Loader for insert, update and bulk import and export of data from Salesforce Objects.

Environment: Salesforce.com, Apex, Visual Force, Data Loader, REST, SOAP, Object management, SOSL SOQL, Triggers.

Confidential

Java/ J2EE Developer

Responsibilities:

• Worked within a team which included new functionality for “Loyalty Management System”.
• Created new tables, and included relations using keys to already existing tables.
• Updating the existing modules to Spring MVC Framework Architecture.
• Creating new user interfaces and modifying already existing interfaces based on customer requirements.
• Worked with clients in setting up the product.
• Worked on performance enhancement where ever required.
• Supported in customer issues and bug fixes using various debugging techniques.
• Created new APIs for client enhancements.
• Created test cases and scenarios for unit and integration testing.
• Being a prat of the tracking team created integration end products for the clients which keep track of sales and distribution.

Environment: Java, J2EE, Spring, HTML, JavaScript, XML, Eclipse, Oracle.