SUMMARY:

• Seeking to obtain a position with a dynamic company where I have the ability to effectively utilize my management, training and technical skills in a positive and diverse work environment.

TECHNICAL SKILLS:

• Six Sigma Green Belt
• Microsoft Office Suite 2013
• Budget Advisor
• Hyperion
• Project Management
• Kronos Workforce System version 6,7 and 8
• Kronos Analytics Payroll Reporting System
• Workforce Integration Manager
• Strategic Planning
• Training and Development
• Call Center Management
• Analyzing Statistical Data
• Recruiting
• Teletracking/Bedtracking
• Shiftwise
• Excellent written and verbal communication skills
• Business Development
• Market Analysis
• Product Launch
• Adobe Captivate
• Adobe Connect
• SAP
• PeopleSoft

PROFESSIONAL EXPERIENCE:

Confidential, Detroit, MI

Kronos Deployment Consultant

Responsibilities:

• Oversee Kronos deployment projects throughout the U.S.
• Responsible for defining, configuring/developing, testing, analyzing, and maintaining Kronos Workforce Central application (Time & Attendance).
• Work closely with Business Stakeholders/Vendors to develop and implement solutions as part of ongoing support as well as new implementations.
• Oversee scheduling and coordinate Logistics for deployment and launch of new software product for all U.S. plants.
• Confers with management/client to understand work situation. Performs needs, job and task analysis to determine training required for trainees to better understand changes in policies, procedures, regulations and technologies.
• Develops and conducts training programs for industrial and commercial clients globally.
• Organizes and develop teaching outline and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.
• Develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works.
• Conducts training sessions covering specified areas of technical specialty.
• Coordinate and participate with the groups that have functional responsibility for the program tools, including maintaining training databases.

Confidential, Detroit, MI

Kronos Payroll Consultant

Responsibilities:

• Successfully led Kronos system implementation projects.
• Provided coordination for testing, training and implementation of the time and attendance, report analysis, scheduling, agency and productivity systems.
• Developed, optimized and maintained the Kronos system and related databases.
• Modified, updated and performed on - going troubleshooting of system issues.
• Educated end-users through classes or off-site one-on-one training.
• Coordinated system configuration changes with ISD and monitor results.
• Responded to DMC departments related to the payroll and scheduling system or budget
• Assisted with marketing and communication of services and maintain relationships with Executive team.
• Coordinated meetings, off-site events, travel arrangements, monitor/tracking task. Created and analyzed various statistical reports regarding labor management and developed and monitored budgets.

Confidential, Detroit, MI

Manager/Interim Director

Responsibilities:

• Supervised activities associated with a variety of Service Response Center functions which included scheduling, staff coverage, financial reports, maintaining employee files, and submitting approvals.
• Managed service request for Environmental Services, Patient Transportation, Logistics, Facilities, Clinical Engineering, TV Services and Food Services.
• Managed Kronos Time & Attendance for salaried and hourly employees for 600 employees.
• Monitored, established and provided interpretation of departmental and system-wide policies and procedures. Interacted with all levels of DMC personnel regularly to provide assistance and/or handle concerns or problems. Prepared and analyzed departmental and individual Response Center Representatives performance.
• Reviewed call volume reports, response times and productivity from call processing system to ensure that benchmarks were achieved.
• Identified the need for and drafted procedures/protocols in collaboration with higher management input, goals and objectives. Monitored the quality and quantity of work flow as it related to customer service and ensures work was completed.
• Initiated and recommended personnel actions such as new hires, terminations and discipline.
• Completed annual performance evaluations in a timely and effective manner.
• Prepared, developed and monitored daily, weekly, monthly and/or yearly goals and measures for eight support service departments.
• Developed and monitored budget for the department.
• Participated in JCAHO, CMS and EMS inspections.

Confidential, Detroit, MI

Resource Assistant

Responsibilities:

• Monitored and utilized Kronos in order to process payroll, audit staff attendance, and prepare disciplinary action forms for Management.
• Provided administrative support to the Director of Environmental Services and Patient Transportation.
• Interpreted data and created spreadsheets, various postings, reports and correspondence for Management.
• Purchased office supplies and submitted commercial orders while maintaining cost efficiency for the departments. Maintained Director’s appointments and scheduled internal and external meetings.
• Coordinated and organized special events for Management Staff and Employees.
• Assisted management with screening applicants, checking references and scheduling interviews.
• Advised management of discrepancies in policy manual in order to assure compliance and standards were met. Performed Weekly Rounds with Healthcare Physicians and Management staff to assure that the Hospital was in compliance with DMC Quality Standards.
• Participated in the development of the new Service Response Center by performing a cost analysis and creating a budget.
• Organized training classes, wrote phone scripting, created job descriptions, and determined hours of operations and an appropriate staffing matrix for an efficient and lean Call Center operation.

Confidential, Warren, MI

Substitute Teacher

Responsibilities:

• Planned and conducted activities in assigned academic subjects
• Established and articulated clear objectives for all lessons, units, and projects to students.
• Prepared, administered, and graded student tests and assignments
• Established and enforced rules of behavior and procedures for maintaining an orderly and safe environment.

Confidential, Southfield, MI

Office Manager

Responsibilities:

• Managed A/R, A/P and ledger postings.
• Issued and distributed vendor payments and processed employee payroll.
• Developed and strategically placed various market advertisements.
• Facilitate client meetings and oversaw employee/client relations.
• Negotiated the purchase of office supplies and equipment in accordance with company purchasing policies and budgetary restrictions.
• Supervised, trained and managed a five member team.