CAREER FOCUS:

• Exceptional client relations specialist seeking an opportunity to utilize strong communication, organization, management and problem solving skills in an account management position with a thriving organization.

SKILLS:

• Microsoft Excel
• Word
• PowerPoint
• VISIO
• Lotus Notes
• Outlook
• SharePoint
• SAP
• Maximo
• AS400
• PeopleSoft

EXPERIENCE:

Confidential, Detroit, MI

Analyst

• Led contract negotiations resulting in positive business deals.
• Negotiated with vendors and secured favorable pricing for services.
• Developed detailed plans that guided internal business stakeholders and external vendor partners to complete contract agreements for marketing services by the desired deadline.
• Facilitated meetings with internal business stakeholders and external vendor partners to identify business technical requirements for marketing service contract agreements.
• Developed and presented presentations for directors to receive approval of funds required for marketing services.
• Managed audit and compliance reviews of the policies and procedures of external vendor partners and identified areas of deficiencies. Recommended improvements that were implemented into the vendor’s policy and procedures that improved the vendor’s compliance to Center of Medicare & Medicaid Services (CMS) requirements and reduced risk
• Developed vendor performance scorecard reports for executive leadership that helped monitor vendor’s performance to contract service level agreements.

Confidential, Detroit, MI

Project Coordinator

• Facilitated meetings to coordinate the activities of business units and closed open project tasks.
• Presented weekly project status reports to the Project Manager that helped keep projects tasks on track for completion.
• Identified and escalated project tasks that were running late to the Project Manager and business units.
• Coordinated and managed the development of project management plans for projects.
• Used project management tools to monitor working hours, budget, plans and money spend
• Developed Excel data spreadsheets that helped business units manage open tasks.

Confidential, Dearborn, MI

Body Interior Process Leader / Body Interior Integration Coordinator

• Developed program milestone status reporting procedures for engineering team that improved compliance to the program milestone status reporting process
• Analyzed program milestone status reports and escalated areas of deficiencies to management and engineers.
• Provided recommendations that improved compliance to process for creating program milestone status reports.
• Incorporated new methods and processes that improved existing operations.
• Planed, directed, and coordinated engineering global meeting agenda topics that accomplished business objectives
• Developed and maintained the Body Interior Program Milestone Charts for the Confidential North American Region
• Developed and maintained the Body Interior Program Milestone Charts for assigned engineering team

Confidential, Auburn Hills, MI

Corporate Purchasing Coordinator

• Managed working relationships with vendors and Trico associates from initial vendor set up through payment of purchases made
• Identified and resolved issues related to invoices
• Authorized payments for purchases made
• Responsible analysis of quotes and creation of purchase orders
• Coordinated the new vendor add process at the Confidential ( Confidential ).
• Created, and tracked Confidentiality Agreements globally for Confidential
• Analyzed and prepared supporting documentation for vendor dollar spend and Confidential projects related to vendor spend
• Released Purchase Orders per requirements of Commodity Managers
• Interfaced with manufacturing, engineering, prototype, production planning, and material departments

Confidential, Columbus, OH

Corporate Regulatory Compliance Specialist / Analyst

• Supported the Compliance department by managing compliance testing review audits, identifying and resolving regulatory compliance issues and providing regulatory guidance to senior managers to mitigate compliance risks.
• Conducted compliance testing reviews for the Marketing, Phone Bank, Huntington Investment Company, Private Banking and Home Lending Mortgage business units.
• Reduced compliance risk by 75% by conducting compliance testing reviews
• Identified and escalated adverse trends providing senior management with the tools for making optimal business decisions and decreasing risk
• Conducted marketing material compliance testing reviews. Made recommendations that improved compliance to bank marketing and advertising laws and regulations
• Wrote marketing compliance approval procedures that improved the compliance review process of marketing materials
• Facilitated and led meetings with compliance section managers to identify scope of compliance testing reviews and plan what would be reviewed
• Identified inadequacies in business unit procedures, processes, policies, documents and compliance trainings through compliance testing reviews. Provided recommendations to management that precipitated change and improvements
• Developed work papers for compliance reviews, reported compliance testing results to management and key stakeholders and negotiated action plans to correct compliance issues with business unit
• Facilitated and led meetings with business unit managers to correct compliance issues and meet deadlines
• Requested action plans from business units and implemented plans
• Evaluated Phone Bank’s loan application opening process and provided recommendations that improved the application opening process and compliance to regulation
• Reviewed and re - performed existing Enterprise Risk Management System (ERMS) control tests and analyzed data collected from ERMS control tests to verify control tests are effective
• Assessed Home Lending Mortgage’s policies and procedures, and provided recommendations that improved adherence to the provisions of the Equal Credit Opportunity Act
• Recommended enhancements that improved policy and procedures for filing Suspicious Activity Referrals

Confidential, Flint, MI

Regulatory Compliance Law Analyst

• Created advertising and marketing compliance checklists that improved the compliance assessment process
• Assessed direct mail, branch marketing boards, and the bank’s website, for compliance with the appropriate regulation
• Analyzed advertisements for violations of federal laws and regulations
• Reviewed marketing advertisements for signs of discrimination
• Designed social media compliance training, for senior thesis project, to prepare the bank to enter social media
• Analyzed the American with Disabilities Act (ADA)
• Wrote an ADA regulation review
• Provided guidance to the bank on how to adhere to the ADA
• Analyzed product error resolution procedures to assess its compliance with the appropriate regulation and internal policies and procedures
• Recommended and researched resources to increase financial literacy on the bank’s website
• Conducted state law research for consumer lending

Confidential, Troy, MI

Marketing and Sales

• Developed technical monthly sales graphs for meetings and recommended technical year - to - date graphs to improve sales forecasting
• Communicated with potential clients at automotive expos about service benefits
• Improved customer relationship management by researching client backgrounds for sales manager

Confidential, Wixom, MI

Assistant Buyer / Purchasing

• Role included saving initiatives, strategic supplier selection, pricing negotiations, and risk mitigation.
• Recommended new products to management to keep the company under budget
• Negotiated pricing with suppliers and distributors and resolved issues with suppliers in regards to on time deliveries, pricing and lead times
• Gathered and analyzed supplier data and responded to RFQs (Requests For Quotation) with recommendations for supplier selection
• Communicated with engineers and suppliers to ensure appropriate selection of parts and improved quality assurance by comparing all internal engineering part specification sheets to ordered parts
• Responsible for the procurement of all assigned materials needed for production
• Created purchase orders in SAP
• Placed and expedited purchase orders

Confidential, Flint, MI

Industrial Engineering

• Identified scrap reduction solutions by charting defects coming off machines and analyzing data collected
• Improved quality of floor equipment by writing certification reports to prevent the use of expired equipment
• Designed Job Element Sheets, Standard Operation Sheets and Business Plan Deployment Board for Torque Converter operations to reduce scrap and to maintain high performance standards
• Participated in GM Simulated Environments to better understand the importance of safety